Pet Protect Avis 

Just as bad or worse than any other pet insurer.

Anyone considering a pet should think carefully as the pet insurance industry ensures switching is likely not an option after a few years, and know you have little choice but to pay their huge rates.

Expect large annual increases even before paying excesses and 20% vet contributions, and despite the call centre staff being nice, expect to be told to take it or leave it.

Explained that my other dog of the same breed and slightly older, with a number of ongoing conditions, was insured with a different provider and was cheaper, and it made no difference.

Fully expect a copy/paste reply to this saying something along the lines of "we could not find your account. Please contact us to discuss" so that they look proactive, but know that they are not.

I have had my dog insurance with pet protect since she was 4 months, she will be 13 next year. I have just received my latest policy and after an increase last year of nearly double, they have now increased it again to 145.00 per month plus £150 excess fee for each condition claimed for and 25% of the bill for each claim made. They thanked me for my years of custom and understand if I needed to look else where for a cheaper policy outlining that most companies won’t cover existing conditions. Gracie is shitzu with on going allergy problems that she has to have medication for. So I would like to thank Pet Protect for making my policy unaffordable, knowing full well no other insurance company will cover her. Just beware as your dogs reach the time in their life when you are going to need to claim.

I got a really helpful, quick response from Georgia in the chat today. I found out quickly what I needed to know and it was all very friendly, thanks

The chat was instructive and my query answered admirably. Thsnk you Georgia

Georgia was very helpful and quick at helping me she was very kind as well wonderful service

Astronomical and unjustified increases in premiums, despite having 3 pets insured with company and only making 3 small claims over the past 7 years. When you cancel they helpfully remind you that pre existing conditions won’t be covered by new insurers. We all know this and that this is why these companies know
they can get away with it. This is shocking treatment of loyal customers.

Our Maine Coone has been insured by Pet Protect since 2021. She underwent surgery for legge perthe in 2022 and 2023 and 2 claims were made. Our policy in the first year went up from around £12 per month to £13 per month, the following year increased to £33 a month. Our renewal this year has jumped to £57 a month. Like other comments they blame the underwriters, inflation costs, all that nonsense, complaints then contact you to tell you there is nothing they can do so are also absolutely useless. They offered me a £25 Amazon voucher to justify my policy increasing nearly 100% knowing that if I move my insurance elsewhere, my cat won't be covered for pre existing conditions. You may get a decent deal for the first year, but take my advice they won't stay loyal, take your policy elsewhere if you want a company that actually cares about the wellbeing of your pet and not how much they can profit off your unfortunate situation should you ever have to claim!

Easy to contact and very helpful on the phone regarding my dogs claim. Thank you payment promptly as well

Good response time. The reply showed that they had read my email and the reply was not a template.
Explanation was not complicated and easy to understand which helped me make my decision.

Possibly the best experience I’ve ever had/heard of with an insurance company. The claim was paid out in less than a week and they were so easy to deal with. Customer service representatives are so lovely and helpful too. Really good service Pet Protect

Policy started ok but as soon as my dogs turned 9yrs 10yrs and now 11yrs the policy went up by minimum 50% each year. £45 then £92 and this year £155 per month..
Excess also went up from £100 to £150 and Contribution went up from 20% to 25%.

Very friendly and knowledgeable staff when we rang about our claim. We were paid out really quickly

Amazing when claiming for my pets health issues, paid straight away within 7 days

I had to chase my money numerous times-People i spoke too were polite ,but it took me many phone calls to get the matter resolved

You pay upfront but they pay you back on time and quickly. They were supportive and kind and I have been really impressed by their customer service. Well done Pet Protect.

Very helpful chat. Problem immediately resolved.

Great customer service. I was able to resolve my query with no fuss and promptly via email. Highly recommended.

Dealing with this company has been a very positive experience. Insurance companies are not always willing to help as much as Pet protect have. Customer service agents are very helpful.

Pet protect were excellent agreed to pay my Vets directly, there was no haggling or having to go back and forward with receipts, it all went on between the Veterinary practice and Petprotect, leaving me to look after my dog Flynn and helping to get him fit and well again. Thank you for being so straightforward.

The first time I’ve had to make a claim and what a very easy process. I made a phone call to the insurers and they helped me no end. I would recommend pet protect to everyone for their pet insurance.