Philipjames Avis 355

Viewed an apartment with this agency in Salford. Upon arrival I was informed that there were works going on on the building for the next 10 months, replacing the balconies. This meant that the property had no access to the balcony during that time, and worst still the only windows to get air into the property were the balcony doors, which only opened a tiny sliver during works, so the apartment was completely stuffy. As well as this the works were extremely noisy.
Obviously this is essential information to include on a listing, or at least to inform potential viewers of prior to them actually attending the viewing.
This was a complete waste of my time. I took time out of my working day to attend when I never would have bothered had I known about the balcony works.
Avoid this agency as they clearly have no respect for people's time - I hate to think how they handle things like repairs when this is how they handle viewings.

Smooth and supportive viewing - cheers

Unprofessional

Me and my family are just coming to the end of our journey with Phillip James and we’d love to thank wholeheartedly Franca for her continued genuine support throughout the process of selling our first home. She is friendly, honest and truely wishes to help you get the best experience out of the process. Her consistent communication and experience is a credit to her, we would strongly suggest to work with Franca and her team to sell your property. The process has been smooth, quick and efficient with no stress, this is all thanks to Franca.
Thankyou and we wish you all the best!

experienced faultless service from Philip James, the leading real estate specialist in Manchester, for a decade. Recently support was particularly appreciated when I needed understanding after the UK’s leading bank, closed my account without cause.

Senior bank executives are shielding themselves, and their banks, from any possibility of regulatory misconduct by using automated algorithms to detect ‘unusual’ (not even ‘suspicious’) activity on customer accounts. Contractually the banks are not required to provide customers with an explanation, and they offer no due process to confirm that, what the computer detected as unusual , is normal and explainable. Even the Notice of Account Termination letter was computer generated It begins: "We're closing your account(s)" and ends:" Yours sincerely, Your XXXX Banking Team" . No name! - and so begins a nightmare All attempts to have my accounts restored were in vain. Unlike Philip James, there is no human contact with a name and authority to act. A computer’s red flag remained so I was without a bank. My monthly rental deposit from Philip James would invitable bounce. Philip James became the only comfort I because I could dialogue with real people with a real names, online.

I needed to make a Council Tax payment and eventually I would need to recover overpayed tax forma HMRC and there were other ins and outs. The reality is that it is impossible to exist in a modern society without a current account - this is as much an essential utility as water,

Thankfully, the UK Government has recently acted in favour of bank customers in this respect

Having lived most of the last 50 years overseas I have maintained links with different countries. I am not surprised a computer spots an ‘unusual activity”

I value the fact that Philip James has a stable team of professionals who provide the intended services and are willing to go further if needed.

I appreciated the work-arounds during the 6 months when I was without a bankin service, I am especially grateful to the Credit Controller and Property Management Administrator handling my account at SPECTRUM

Fantastic Team at Philipjames. Very patient and professional service at all times. My Agent Franca Carbone, and Sales Progressor Lisa Aspinall were so helpful, making the process much easier, especially as I was a first time seller. Thank you both so much. Highly Recommended. Kindest, Brian Goodhand JP.

We had a viewing with Lyn, who was absolutely lovely. She was punctual, extremely professional, and provided us with all the information we needed to confidently put forward an offer.

We couldn’t be happier with the service.

For any landlord looking for support in letting their property, I couldn’t fault the service and would highly recommend it.

Will not return calls or emails or organise a viewing, been waiting 3 weeks, don't use this company if you want to sell!
To the owners - they are withholding viewings to force you to lower the price - then they can sell to developers/mates at a cheaper price - they are not on your side!

Absolutely terrible experience with Philip James — I would strongly advise others to stay away.

At the end of our tenancy, they attempted to make unfair deductions from our deposit for reasons that are simply not justified. The flat was properly cleaned before we moved out, yet they still tried to claim cleaning costs with no reasonable evidence.

On top of that, they charged us for “missing” chairs that were never actually lost. We had temporarily left them outside the flat while moving our belongings, and the building management removed them without any notice. This was communicated to the landlord, but he failed to inform us — which is clearly not our fault. Despite this, the agent still tried to hold us responsible.

Even more concerning, they attempted to charge £400 for four old, worn-out chairs, which is completely unreasonable and far beyond their actual value. It honestly feels like an attempt to inflate deductions rather than resolve things fairly. Besides that they tried to take almost all our deposit around £800 for infiltrated claims that something is not cleaned or damaged.

This situation made it very clear where their priorities lie. Despite tenants also paying fees and trusting them to act professionally, they sided entirely with the landlord and showed no interest in being fair or balanced.

Overall, the whole process felt dishonest and opportunistic. I will not be dealing with this agency again and would strongly recommend others to be cautious.

I recently had an issue with my balcony doors not closing properly, and Caroline handled it brilliantly from start to finish. She was efficient, professional, and kept me informed throughout the process. The problem was resolved quickly and with no hassle, which I really appreciated.

Caroline’s friendly and proactive approach made the whole experience smooth and stress free. It’s clear she takes pride in her work and genuinely cares about providing great service.

Philip James give her Employee of the Month and a bottle of champagne or a day off 😅, she’s earned it!

I’m very satisfied and wouldn’t hesitate to recommend her. Thank you again!

I recently attended a viewing with Natalie Ormsby and had a really positive experience. Natalie was professional, friendly, and very knowledgeable about the property. She made the whole process feel smooth and stress free, taking the time to answer all questions clearly and providing helpful information without any pressure.

Communication was excellent throughout, and Natalie was punctual and welcoming, which made a great first impression. Overall, I was very impressed with the level of service and would happily recommend Natalie to anyone looking for a property viewing.

Sophie was amazing and professional. I trusted her expertise completely. She was super attentive and always went the extra mile to assist with the sale of my house. I was very grateful she was always able to pick up the phone and answer my many many questions!

Thanks to Vicky for providing a great viewing experience on Tonbridge Road this weekend. She was really helpful!

Philip James were excellent in helping me to complete my house sale. Lisa Aspinall was exceptional in helping to navigate the challenges on the way and she did everything she could to keep everything on track. Brilliant communication and always very friendly and helpful. I am so grateful to the team and would highly recommend Philip James to anyone.

Oliver was fantastic! Always nervous getting blonde hair done as it can look very unnatural. Oliver listened to what I wanted and gave me his views. I was so happy with the finish. Already booked back in! Balayage expert!

Stay well away !!! We are first time buyers and want to get a feel of looking at properties we are in the process of getting a Mortgage in principle and FRANKIE was rude and refused us a show around. She explained we are busy and can not be wasting our time we are really busy and we carnt afford to waste time !!

Will not be using the is estate agents ever !!

I had a disappointing experience renting through Philip James.

The property was advertised and let as fully furnished, however from the outset the sofa was in very poor condition. This was apparent during the viewing and again at check-in, where the inventory noted wear and deterioration. I raised concerns early on and was verbally reassured that the landlord would likely replace it given its condition. This never happened.

Despite the issue remaining throughout a long tenancy, and despite photographic evidence showing significant deterioration, my concerns were later dismissed as “normal wear and tear” when I sought to raise the matter formally. Requests for accountability were met with rigid, technical responses rather than a genuine attempt to resolve the issue fairly.

To make matters worse, at the end of the tenancy the approach taken felt adversarial, with attempts to rely heavily on procedural arguments rather than the lived reality of the condition of the furnishings provided.

Overall, I found communication to be unhelpful, defensive, and lacking empathy. I would strongly advise other tenants to document everything in writing and not rely on verbal assurances. Based on my experience, I would not choose to rent through this agency again, and would implore anyone who asked to seek out any other agency given my first-hand experience.

Thank you Janita, for all your assistance and excellent service, you are a great asset.

I had such a great experience with Philip James! The staff were so friendly and so helpful. I could not be happier. Thank you, team!

Great team!!! Thank you very much!!