Philipjames Avis 

Never replied to any emails or attempts to contact. Never got things sorted when asked. Took a massive amount of the deposit for charges that weren’t true. Would not recommend

Very poor rental viewing experience. I had a viewing cancelled 10 minutes before the slot, and after I had already arrived at the property, since the "tenant had decided to renew their tenancy on the property".

The next property I was viewing had its viewing slot cancelled 2 hours before the viewing time, and when I arrived at the new slot a week later, the agent arrived 5 minutes late when we were all standing out in the rain.

The final part of my awful experience was that during the viewing slot, the agent had no answers to any of my questions, and in the middle of the viewing, said, "I have already sent out the application form before the viewing, and it's first come, first served, so apply quickly!". Everybody in the room then proceeded to try desperately to apply as quickly as they could in the middle of the viewing. Clearly, the agent knew how desperate most people are to get a property, and wanted to guarantee that somebody would take the property, rather than allowing people time to think it over. Very unprofessional.

No one responded Rightmove messages or e-mails. Never picked up phone calls always unavailable. Requested call back on official website but nothing happened. And then somehow just took the flat off the platform silently. Pretty awful agency probably the worst I've ever seen.

I am writing this from a buyer’s perspective, but it’s important for sellers to read it.

I’ve never dealt with worse estate agents in my life! I’m not sure why people advertise their properties with them.

They are slow to book viewing. They book viewings at a time that suits their schedule rather than the buyer or vendor! When we made offers, they never came back to us. When we chased them, it was pretty obvious they’ve not put the offer to the vendors except after we chased them. We enquired about properties - they told us it’s no longer available / under offer. When we enquired with a different estate agent who had that property advertised with them too - it was available! I suspect somebody put an offer but it wasn’t accepted, they still said the property wasn’t available. Their communication skills are lacking, borderline rude! For somebody whose budget is £1.5 million, it is shocking. We fed back a couple of times to them, they weren’t interested.

If we weren’t desperate to move we’d never see properties with them.

I can highly recommend Philip James estate agents at the Heaton moor branch from start to finish the team have been outstanding responding to any queries and emails very swiftly
Well done to you and your team and a huge thank you

Don't bother. I was told it would be a quick and easy sale of my flat in West Didsbury. I used the conveyancing company they suggested and they were useless. I had to constantly chase updates from Philip James and the sale took 9 months in total. Not impressed.

A totally dishonest company who have tried to with hold deposits claiming that the flat wasn’t cleaned, in fact it was filthy when we moved in.
Students beware take lots of photos from the start and detail all issues you have, luckily we have detailed photos of the entire flat at the time of moving in and we will follow this matter through the tenancy deposit scheme.

⭐️⭐️⭐️⭐️⭐️
Absolutely Outstanding Service from Kathrine at Phillip James Heaton Moor

I can’t praise Kathrine enough for her professionalism, warmth, and efficiency. From the very first interaction, she made the entire process smooth and stress-free. Her attention to detail, constant communication, and genuine care made all the difference.

It’s rare to come across someone who not only does their job so well but also truly goes the extra mile for their clients. Kathrine is a real asset to the Phillip James team — she turned what could have been a stressful experience into something easy and even enjoyable.

Thank you, Kathrine, for your dedication, kindness, and top-notch service. I wouldn’t hesitate to recommend you to anyone!

We have just sold our house with Philip James in Manchester.
Kathrine was amazing, her knowledge and helpfulness was superb. We would definitely recommend Philip James.

We have recently purchased a property through Philip James and have been guided through a lot of the process by Kathrine Mook. She has truly been amazing. Kathrine has been really helpful through the entire process, responding to all our correspondence in a timely manner and explaining each step well. We could not recommend her enough!

We arranged a viewing of a property that was being advertised by Philip James.

We turned up on time. Their guy was a little late but just a few minutes so we thought nothing of it. He then took a while to open the door as he'd turned up with no external key and the code he'd been provided with was incorrect. But again we looked past this as he seemed nervous and pretty new to the job.

Once inside though, he basically didn't know anything about the property he was showing us. For every question he would refer to his file, only to find that most of the questions weren't answered within it.

I think whether you're new to the job or not, if you're an estate agent showing people around a property you should spend a little time making yourself familiar with it beforehand. This guy was nothing more than a walking key.

Anyway, despite the estate agent we put in an offer. After some back-and-forth due to the estate agent trying to secure some further business for themselves with management services, it was accepted. We were told that we'd get the relevant forms. This was on Monday.

By Friday, we still had no forms - or indeed any other communications at all from Philip James. So we reached out on Friday morning.

Still nothing all day on Friday or over the weekend, so we reached out again on Monday - both by email and later that day after still not getting a response, we called.

This was when we were told the seller had decided to put us "on hold" because he'd received another offer from someone who had viewed the property the day after our offer had been accepted, and he wanted to consider the offers side by side.

Unimpressed with the unprofessionalism on display here, both from the seller for reneging on our agreement and the estate agent for not bothering to tell us, we downgraded our offer and put an expiry of the end of the day on it: if he was going to keep us as buyers at all then we were going to get a discount, otherwise we'd be walking away and purchasing a different property instead - one that we would have likely already purchased had these clowns not wasted a week of our time. Here's the email:

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Hi Jordana

The vendor already accepted our offer as confirmed by yourself in writing on the 9th, so we aren't impressed by the radio silence since then or now being explicitly informed that we are "on hold". If he accepted our offer then we would expect him to honour that, and if he wanted to hold out for a different offer then he should not have accepted ours.

Given the circumstances, we are updating the terms of our offer and are no longer including the gesture of paying half of the costs of the management of the property until the conclusion of the contract. The seller will now need to bear those costs in their entirety.

We will require the relevant forms and the updating or removal of the property listing by the end of the day or this offer will be fully withdrawn.

Regards

Gareth
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We received no response and so our offer was widthdrawn.

Over TWO DAYS later, the Estate Agents sent us the below email:

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Hello Gareth,

I hope you are well.

I am still waiting on the landlord as we have been informed that there is a doubling ground rent clause.

Would you like to withdraw your offer?

Thanks
---

🤦‍♂️
This means either:

a) the other buyer has withdrawn, the seller is now suddenly interested in our offer again and Jordana is trying to revive the thead; or

b) Jordana really was responding to an email she hadn't bothered to read 2 days after a deadline had passed.

We'll never know which one it was because we've already moved on and will be avoiding properties listed through Philip James in future.

Patricia was extremely helpful, quick and professional with any questions or concerns I had. I Would recommend philip james to friends and family.

Neil Ryder has consistently provided good advice for my letting and sales needs. It is appreciated.

We had the absolute pleasure of working with Franca Carbone during our home-buying journey, and we truly couldn’t have asked for a better experience. She was professional, knowledgeable, and incredibly supportive every step of the way.

What really stood out was her responsiveness, and genuine care when things were not going as we expected.

Thanks to her guidance, what was a stressful process was bearable. We are happy with our new home and believe we got it at a good price. We cannot thank Franca enough.

Highly, highly recommended!

Montmano Drive

I recently purchased an apartment with the help of Georgina Smith at Phillip James, and I couldn’t be more pleased with the service I received from her, she was very professional, responsive, and incredibly supportive throughout the entire process.

Georgina kept me informed every step of the way, answered all of my questions promptly, and went above and beyond to make sure everything ran smoothly.

Thanks again Georgina.

Process easier to complete via a new portal than previous experience upon tenancy renewal. Staff based at Burton Road, West Didsbury very helpful and courteous as ever.

Derek

Thank you for your wonderful customer service. Your employee Maria Duffy was knowledgeable and informative

Tried to book a viewing for a property up for sale with Heaton Moor branch and Katherine was very pushy, insisting we could not book a viewing unless we agreed to an appointment with their in house mortgage advisor despite us already having a decision in principle through our own advisor which showed affordability. We ended up giving this property a miss.

Sophie GAO responds quickly and is much friendlier compared to other local companies. If any of my friends need to rent a place, I would definitely recommend this agent to them.

We are in the process of moving from the SE of England to Manchester. We therefore needed a lot more help than someone locally and the team at Philip James delivered in spades. From early conversations explaining our needs to viewings, all very professional and really understanding. Definitely recommend even if you just want to chat to someone who knows what they are talking about.