Pier Management LimitedAvis 

Difficulties logging into the new portal due to my location, great support service from Louie Arrowsmith in getting me sorted. Very patient and super quick with responses to my queries or problems.

Trying to get hold of the court manager is next to impossible. Ignores emails and never calls back. Really don’t know how they can treat leaseholders like this. It is deplorable and needs addressing with some urgency. Absolutely disgusting

We had great help with Nicola C with a payment issue.
Nicola sorted it out quickly.

I had the pleasure of working with Mark Frood during the sale of my property, and I couldn’t be more impressed. From start to finish, he was professional, proactive, and incredibly knowledgeable. His clear communication, attention to detail, and dedication made the entire process smooth and stress-free.

Mark went above and beyond to ensure everything ran seamlessly, always keeping me informed and offering valuable advice. His expertise and commitment truly made a difference, and I couldn’t have asked for a better experience.

I paid Pier Management ground rent 2 weeks prior to the deadline and they confirmed eveything was up to date and yet 6 months on, despite me repeatedly sending proof of payment, they still have a solicitor chasing me for late fees. Truly unprofessional.

A great experience with Pier and Joel Blewer (senior portfolio managers) in particular. We were experiencing issues with a managing agent and Pier (representing the head leaseholder) resolved them for us in a practical and pragmatic way. It saved us an enormous amount of cost and hassle and we are very grateful indeed.

Pier management is a joke. Hiding behind their terms and conditions which conflict with lease agreements just to get more money out of you for nothing. They are a waste of space I could do a better job than them.
Charging a management fee when they manage nothing at all

Financial bullying threatening customers with court proceedings for a payment which is not enforceable

I must commend Pier on their prompt and helpful responses to email requests, which I think reflects their approach to business

We have a great working relationship with the team at Pier as one of our major freehold clients. They are responsive, professional, and always willing to help with any queries from any of our team.

They are a proactive, customer focused client who supports their managing agent whilst ensuring their leaseholders are also supported and listened too.

We really didn’t understand what we needed to put our leaseholder flat on the market. Our estate agent required us to evidence that any agreed sale wouldn’t fall through because of technical /regulatory issues .Which meant we had to provide a Landlord’s deed of certificate (who really understands what that is???) & supporting evidence. We are so grateful to Kelly & Theresa who made our journey to get the Deed of Certificate and supporting evidence we needed. They made it all so much less traumatic because they were warm, responsive & understood our ignorance. They supported us and made us feel what we were trying to do mattered. Their customer service is truly outstanding. Thank you to them both.

Helen at Pier management has been a very good communicator and always going the extra mile.
Unfortunately the part hived off to Centrick isn't so easy would be nice if Pier Management could deal with Centrick internally.
Thankyou you again Helen.

Having to contact many housing management companies throughout my daily duties I must say that Pier Management have to be the most professional that I have come across to date. My two contacts on this occasion were Michelle and Matt S, who couldn't have been more helpful. Both were extremely pleasant, polite and solved my enquiry in a very short space of time.
Great company, say no more !

Dealing with Pier Managment was horrenous until Mark Frood took over. He has been extremely helpful and prompt with replies and chasinghis own organisation's Admin. We give him 5Star, but privious contact had been shockingly awful!

I have been working with Pier Management, in particular Sarah Willis for 2 years now. Sarah and Pier have always been a pleasure to interact with. Responses are prompt, queries are dealt with efficiently and professionalism is high.

Annice was extremely helpful in explaining a problem regarding the sale of my apartment and the misunderstanding my solicitor had about the situation.

The overcharge situation still continues ! Despite statements from their own solicitors. I believe they work in a culture which prohibits error admission.
Their accounting methods are chaotic.About to invoice them for overcharge plus interest. Which of course they will still continue to deny ! I refuse to give up !

I have been working with Sarah and the rest of the team for nearly five years now, and they are a pleasure to work with. They consistently respond efficiently, and are always helpful. Their professionalism and commitment make them a great team to collaborate with, and we look forward to continuing our relationship.

Theresa was very quick to acknowledge my enquiries, understand my concerns and resolve promptly.