Pier Management LimitedAvis 

Pier Management are a very efficient assett Management company. I have been working with them for several years and they are leaders in their sector. Mark Frood and his team have excellent professional knowledge of property management and assett management.

Matt continues to deliver a very efficient Service. He is very responsive to all requests. He is informative, supportive and very professional. Matt continues to build great working relationships with Customers and Stakeholders. I have worked with Multiple Client Management Companies over the Years and Pier Management are really leading the way in how they operate and Manage these relationships. I look forward to continuing to working with them in the Future

I have been working with Pier Management for almost 10 years and I find them honest, reliable and generally great to work with. From Dan, Mark and Gemma to the rest of the team, they’re a real pleasure to deal with.

Cannot recommend Pier Management enough.
Helen Burns delivers exceptional, quick and efficient customer service.
Excellent organisation to deal with.
Thank you!

Theresa Jarman the Pre Sales Team Leader has been so understanding of my needs for a prompt response, so as to make the sale of my home go as smoothly as I could have hoped. A busy professional wanting to help somebody with no financial return, that's a rare person nowadays.
Thank you Theresa

Annice was super helpful with my pre-sales query, thank you

As a leaseholder I am charged an excessive annual fee for buildings insurance (nb not inclusive of any contents insurance) of over £600 for a one bedroom ground floor flat. This is almost twice as much as my 4 bedroom detached house (worth over 3 times more in resale value) and over 3 times more than the insurance on another one bedroom house ( with the same resale value as the ground floor flat). These latter two premiums also include contents insurance which further emphasises the extortionate premiums charged by Pier. In addition the annual increase in Piers’ insurance charges also exceeds the CPI / RPI by a large margin - which explains why their current charges are now totally in excess of real market insurance premiums.
When I have complained they hide behind a comment saying that their insurance broker always conducts an in market valuation exercise but this clearly cannot be true as the premiums would not be so out of alignment with the rest of my insurance premiums on other properties. It might also reflect that there have been incidences where insurance brokers and client managing agencies have often been accused of colluding to inflate building insurance premiums?

We have been very happy with the help and information that we have received by Rebecca Robert’s in respect of dealing with outstanding issues connected with the previous owners of our property. Rebecca was also very efficient in getting documents completed quickly that were required by our solicitors. I look forward to working with Pier Management in the future should anything else arise Thank you again.

I have been Pier client for several years now and the cooperation has always been professional and smooth.
Lately, there was an issue with the ground rent regulations and Pier, especially Nisha Jacob was very helpful and engaged to complete and solve all the problems. Highly recommend their services.

I am very pleased with my dealings with Annice. I had some questions about the lease on my mother's flat. I through I would have to deal with lots of people all passing me on to someone else but Annice was able to deal with all my questions. After checking that I was able to speak on my mother's behalf (I confirmed that I have power of attorney) Annice was very quick to respond and answered all my questions.

Unlawful management fees. Pier annually seek to levy unlawful management and insurance fees despite them having no legal entitlement to do so under the terms of our lease. AVOID

Annice was so efficient and helpful , on the telephone and with email communications. She was so friendly and patient in explaining everything clearly about our Leasehold . Her professionalism went over and beyond our expectations . Nothing was too much trouble for her . Such brilliant customer service

I am in the process of selling my flat and I am really happy about the communication pattern and the extra efforts made by Pier Management and Helen Burns to to fix outstanding admin matters in a timely manner which greatly help with the overall sale.

Thank you.

I have recently sold my flat and both Helen Burns and Theresa Jarman were extremely professional in the way they answered the queries from the Buyers solicitors and always swiftly . They also resolved an issue I had with a restriction with the title at the land registry . Excellent service from both of them.

Theresa Jarman has been so incredibly helpful on the most complex situation with a conveyancing lawyer. This lawyer has repeatedly asked questions whilst not taking notice of information given. I have in turn repeatedly asked Theresa to supply me with a long list of answers to his numerous questions which she has patiently done. She also has expedited a title at land registry.

Helen’s customer service was superb. Helen was knowledgable, efficient and patient. Helen has reduced the stress of moving home and enabled our process. I cannot thank her enough.

Ms Helen Burns has saved me £300 in my case, she is friendly and professional, reassuring and a pleasure to deal with. Thank you, Helen!

Pier Management communicate clearly and efficiently on all the matters I contacted them about.
Ms Helen Burns has been particularly helpful to us as leaseholders recently.
She is friendly and professional, reassuring and a pleasure to deal with. Thank you, Helen!

Hade several dealings with Helen Burns over the last week …. What a breath of fresh air and lots of common sense …. Made a difficult process seem
Simple with good follow ups to keep
Me informed…. A credit to your organisation and wish there were more like her around

Rhys Gillings really helped me out with a professional and friendly manner! Turned a bit of a crisis into a smooth transaction. Thanks Rhys!