I had a lovely representative called Sue Stott helping with my enquiry. She spoke first to my father (policy holder) who is hard of hearing and asked my permission to put a note on the system for anyb... Voir plus
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Lisez les avis des autres
Great Customer service from Sue Stott today. Called to discuss my car insurance premium. Sue explained things clearly and answered all my questions. It was great to have everything sorted in the s... Voir plus
At a very difficult time, everyone who spoke to me was kind, supportive and very helpful. They answered my questions even when I was having trouble phrasing them correctly. I am so grateful to everyon... Voir plus
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Wonderful Customer Service. I rang the wrong department and my call was immediately transferred to the right department after the staff recognized my mistake. I later spoke with Tracey who was very h... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Financial services exclusively for serving or retired Police Officers, Staff and your families
Coordonnées de contact
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, Royaume-Uni
- www.policemutual.co.uk
4,7
Excellent
541 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Kieth was professional
Kieth was professional, courteous and efficient. He made the process go smoothly and without any problems whatsoever
21 novembre 2025
Avis spontané
Réponse de Police Mutual
Thank you for your feedback.
We're thrilled Keith made the process smooth and straightforward.
Very helpful explained everything…
Very helpful explained everything clearly
19 novembre 2025
Avis spontané
Réponse de Police Mutual
Thank you for your comments. We are pleased to hear the explanation was clear and helpful
Went through my usual annual troll of…
Went through my usual annual troll of comparing insurance companies. Best value for best cover etc. Got it down to 2 including police mutual. Both about the same price. I contacted them to clarify a couple of on line points and Sue Cavanan answered. Very helpful, very polite, extremely patient ( problems with reception) and humorous. Better cover and cheaper so didn't bother going back to the other company. Signed up there and then.
Was tempted to ring her back and ask for a date!
17 novembre 2025
Avis spontané
Réponse de Police Mutual
Thank you for sharing your experience. It’s great to hear that Sue provided such excellent service—helpful, polite, patient, and humorous
Réponse de Police Mutual
Thank you. I’m pleased to hear Keith made things easy and efficient for you.
A great experience
Very easy to talk to and very helpful and knowledgeable. Bit of a problem my end as my phone was a bit muffled so I had a little difficulty hearing at times but Rebecca was very patient and explained everything
12 novembre 2025
Avis spontané
Réponse de Police Mutual
Thank you for sharing your feedback. I’m really glad Rebecca made things easy and explained everything clearly.
Good experience in renewal of car insurance
I managed to get through straight away to a very helpful agent Rebecca White .The whole process was very efficient and straight forward .The e-mail conformation was sent to me within ten minutes .
13 novembre 2025
Avis spontané
Réponse de Police Mutual
Thank you for your great review.
We're so pleased you had a positive experience when renewing your car insurance and that Rebecca's assistance was prompt and efficient.
Really efficient and friendly
I was able to speak to a real person (Keith) who answered my questions and arranged for a new policy.
10 novembre 2025
Avis spontané
Réponse de Police Mutual
Thanks for your feedback.
We're so pleased you received efficient and friendly service when arranging your new policy.
We'll pass your kind words on to Keith.
Great Insurance Company
I initially rang Police Mutual to inform them of some minor criminal damage that my car had suffered. Whilst on the call, Keith was able to update my account with that information aswell as sort my renewal and add extra cover for me. This was completely hassle free as it has always been when dealing with Police Mutual. I couldn't recommend them enough. Great Service.
6 novembre 2025
Avis spontané
Réponse de Police Mutual
Thank you for taking the time to share your experience. It’s great to hear that Keith was able to support you so efficiently—not only updating your account with the incident details but also helping with your renewal and additional cover, all in one hassle-free call.
Excellent service from a knowledgeable
Excellent service from a knowledgeable, friendly and engaging member of the team. Good personable skills which helped to make the enquiry and result easy to understand.
3 novembre 2025
Avis spontané
Réponse de Police Mutual
Thank you for your kind words.
We're so pleased to hear our team member made your experience a positive one.
We really appreciate your feedback.
I contacted Police Mutual on Thursday…
I contacted Police Mutual on Thursday morning 30/10/25to hand my car policy to a newer vehicle. The phone was answered immediately by Rebecca White. Rebecca was very cheerful and enthusiastic and answered all my questions. I am 67 years old and needed to have a couple of things explained. Rebecca was exceptionally helpful and I can away from the call fully understanding everything. Rebecca is very professional and thorough and funny and is a credit to the company. I would highly recommend Police Mutual and have already signposted a couple friends in that direction. Kieran Murray
30 octobre 2025
Avis spontané
Réponse de Police Mutual
Thank you for taking the time to share your experience. It’s great to hear that your call was answered promptly and that Rebecca made such a positive impression and that you’ve already recommended Police Mutual to your friends.
Good service and competitive pricing
Responded to a mailing as my current company raised the premium to nearly £700 and as a previous customer for car and home insurance got an online quote (you can contact directly) to see what the cost and cover was. For an almost identical cover and including accidental damage and away from home, two expensive bikes and legal cover, PMAS were nearly £200 cheaper. My current insurer tried to reduce the premiums for loyalty but the difference remained well over a £100 more, so thankyou PMAS, again!
28 octobre 2025
Réponse de Police Mutual
Thank you for taking the time to share your experience. We’re pleased to hear that you found our quote competitive and that the cover met your needs. It’s great to welcome back previous customers and to know that our offering continues to provide both value and peace of mind.
Simple application and quickly…
Simple application and quickly processed, great value.
27 octobre 2025
Réponse de Police Mutual
We're pleased to hear the application process was straightforward and great value
Helpful advisers who give sound advice and options.
Really good experience with the Police Mutual for car insurance, gave really helpful advice and recommended alternate options that were appropriate. Would use again!
5 octobre 2025
Réponse de Police Mutual
Thank you for your great review.
It's so nice to hear you received helpful advice and were offered suitable options when arranging your car insurance.
Easy to get a quote
9 octobre 2025
Réponse de Police Mutual
Thank you for your review. We're pleased to hear you found it easy to get a quote.
Réponse de Police Mutual
Thank you, We're glad you found the service quick and the application process easy.
My current provider raised my home and…
My current provider raised my home and contents fee from £486 to £2676, beyond belief. PM gave me the same excellent coverage for £412. No fuss, great service, and a much, much better price!
6 octobre 2025
Réponse de Police Mutual
We are pleased to hear we were able to offer excellent coverage for a fraction of the cost, and with great service too. Thank you for sharing your experience
Sue Stott was very helpful and cheerful…
Sue Stott was very helpful and cheerful throughout. Dealt with my enquiry very professionally. I was very happy with the service.
16 octobre 2025
Avis spontané
Réponse de Police Mutual
Thank you, we are pleased to hear Sue was helpful, cheerful, and professional throughout your enquiry.
Rebecca White was so Helpful and Polite
Changing details on my policy was so easy and the whole process was made extra special by friendly and helpful nature of the call handler I spoke to whose name was Rebecca White.
Thank you so much.
16 octobre 2025
Avis spontané
Réponse de Police Mutual
We're pleased to hear that updating your policy was such an easy experience and that Rebecca White made it extra special with her friendly and helpful manner.
Beware substantial hidden charges
After being with the company for six years I have tried to renew my policy this morning based on the renewal quote forwarded to me. At the payment stage I was surprised to be told that on top of the renewal quote I was being charged an admin fee of £40 because I was renewing my policy with them. So my insurance of £311 has now gone up to £359. They have started applying it to make themselves “competitive” apparently. I am now looking elsewhere.
13 octobre 2025
Avis spontané
Réponse de Police Mutual
Thank you for taking the time to share your feedback, and for being with us for the past six years, we really do value your loyalty.
I’m sorry to hear you were surprised by the admin fee added at renewal. We understand how unexpected costs can be frustrating.
The introduction of this fee helps us fund improvements to our services, so we can provide an even better experience for our customers.
We always aim to be transparent about our pricing and to continue offering great value, while also supporting our unique giveback services that make Police Mutual different.
If you’d like to discuss your renewal in more detail, our team would be happy to review this with you.
It was very easy to navigate the website
It was very easy to navigate the website and change my insurance to your group Took less than 30 minutes
2 octobre 2025
Réponse de Police Mutual
Thank you so much for your review. We're really glad to hear that the website was easy to navigate.
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