I had a lovely representative called Sue Stott helping with my enquiry. She spoke first to my father (policy holder) who is hard of hearing and asked my permission to put a note on the system for anyb... Voir plus
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I had a lovely representative called Sue Stott helping with my enquiry. She spoke first to my father (policy holder) who is hard of hearing and asked my permission to put a note on the system for anyb... Voir plus
L'entreprise a répondu
Great Customer service from Sue Stott today. Called to discuss my car insurance premium. Sue explained things clearly and answered all my questions. It was great to have everything sorted in the s... Voir plus
At a very difficult time, everyone who spoke to me was kind, supportive and very helpful. They answered my questions even when I was having trouble phrasing them correctly. I am so grateful to everyon... Voir plus
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Wonderful Customer Service. I rang the wrong department and my call was immediately transferred to the right department after the staff recognized my mistake. I later spoke with Tracey who was very h... Voir plus
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Financial services exclusively for serving or retired Police Officers, Staff and your families
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Always great service from Police Mutual. Many thanks to Keith for efficiently arranging cover for my new vehicle.

Réponse de Police Mutual
Keith was exceptional in helping me update my car insurance policy for my new vehicle. He walked me through every step with clarity and patience, making the entire process quick and stress-free. Keith’s professionalism, kindness, and genuine willingness to help truly stood out. I’m very grateful for his outstanding support and couldn’t have asked for a better experience!

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Excellent communication and very friendly

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Rebecca was very helpful in resolving issues I asked her about. Very pleasant and great to deal with.

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Elaine went above and beyond to help me and I was really grateful for all of your help and support to me .
Thank you so much Elaine !!!

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Our family have used Police Mutual for many years and for several of their products. Their agents are very knowledgeable, friendly and efficient.

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Always easy to deal with, staff are very friendly and explain all steps.
Been with them for car and home insurance for a long time, always a decent renewal price.

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Keith was very helpful and informative
Answering all my questions

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Excellent price and excellent customer service

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I needed to make an amendment to my car insurance. Was put through to Sue, who was exceptionally helpful, & knowledgeable about a range of options. Her personality shone through and it was really easy to make the changes. Her advice on related matters was also very useful. Surely dealing with insurance should not be this fun or easy!

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I spoke to Keith who was really kind and lovely. He made the experience very easy to understand and was able to answer all my questions. Absolutely fantastic guy.

Réponse de Police Mutual
Keith Marchant was extremely friendly, professional and so helpful. Based on the discussion we had and the new information which Keith gave me, regarding the annual cost of the policy to be reduced, enabled me to renew the home insurance policy.
Keith is an asset to Police Mutual.

Réponse de Police Mutual
Keith was efficient, friendly and took care of my query without fuss or bother. He explained clearly each step of the process. First class service.

Réponse de Police Mutual
As always the call was answered swiftly by a knowledgeable member of staff;
renewal car insurance handled seamlessly
Thank you

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Great service really helpful agent thanks keith

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Police Mutual was cheaper than my renewal quote and cheaper than my insurance last year, all for the same cover. I could have got it slightly cheaper with comparison sites but with companies I had never heard of. As a retired police officer I would expect a good service should I ever need it.

Réponse de Police Mutual
The price was much lower than the well known company I had been with. The cover was identical as far as I could see, including 60 days unoccupied to cover holidays. The quotation was easy to complete online.
A very polite gentleman called me back to confirm that I had no problems.

Réponse de Police Mutual
Fantastic service I have been with this company for over 40yrs. Kieth was brilliant, down to earth and he quoted me Happy. He searched for the best product for me and even got my monthly payments down. Why do I stay loyal here? Because of Real people to talk to who care. I will always be a customer here. A big Thank You Kieth he couldn’t have done more.

Réponse de Police Mutual
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