Could not be easier! Booked a service and the engineer contacted me right away to arrange an appointment. He contacted me the day before to reconfirm and again on the day when he was en route. He d... Voir plus
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shocking reviews and not surprised why. Was booked for 9am. Email says 9-11am in my head means starts at 9 ends at 11ish. But assessor messages to say 10:30am. I couldn't do it, i waited in since 9. I... Voir plus
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Easy to purchase and book your appointment with the EPC assessor. The assessor Tommy was able to accommodate the appointment quickly as I needed the certificate as soon as possible. Tommy was able to... Voir plus
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Cheaper than other services I could find, came within two days, got my certificate one day later. Very satisfied with this service and can recommend. This was in Edinburgh, with Gabriella. Thanks!
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À propos de l'entreprise
Écrit par l'entreprise
Providing a National Solution for Property Certificates Carried out by professionals and backed up by industry leading technology to ensure a fast and high quality service.
Coordonnées de contact
182A High Street, BR3 1EW, Beckenham, Royaume-Uni
- 02033978220
- info@propcert.co.uk
- www.propcert.co.uk
3,2
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My estate agent spotted that my flat’s…
My estate agent spotted that my flat’s EPC records its total floor area as just 6 m². I contacted PropCert asking them to check the original measurements and correct any error.
Tom from their Customer Service Team refused to investigate or amend the report because more than one month had passed since the inspection, citing their terms and conditions. His response offered no technical explanation or indication that the assessment records had been checked.
I’m preparing to sell my flat, so accurate information matters. I’ve now raised a formal complaint and contacted the likely accreditation body for assistance. The issue remains unresolved at the time of writing. Very disappointing service when a straightforward request to investigate an apparent error is met with a blanket refusal. Avoid!!
Edit - after writing this review mysteriously I had an instant phone call from one of their team. I will be updating this review after they come and measure my flat hoping this time they don’t insist at 6 m² again!
12 octobre 2026
Avis spontané
Réponse de Propcert
Thank you for sharing your feedback. We are genuinely sorry for the frustration and disappointment this situation has caused, particularly when the accuracy of your EPC is so important to you and your upcoming sale.
We understand your concerns regarding the recorded floor area and appreciate you taking the time to raise this with us formally. As confirmed in the email you sent last night, one of our Senior Customer Service team members is now personally dealing with your complaint and will be reviewing the matter further. We will be in touch with you as soon as possible with an update.
Please be assured that we take your concerns seriously, and we sincerely apologise that your experience so far has left you feeling let down. We appreciate the opportunity to look into this further and work towards a satisfactory resolution.
Kind regards,
Hayley
Customer Service Manager
Paid for an EPC report to be be done 10…
Paid for an EPC report to be be done 10 days have now passed and after several calls and emails they can’t find an assessor do not use
2 octobre 2026
Avis spontané
Réponse de Propcert
We're really sorry to hear about your experience and completely understand how frustrating it must be to have waited 10 days for your EPC appointment, especially after making several attempts to contact us. This is certainly not the level of service we want our customers to receive, and we sincerely apologise for the inconvenience and lack of progress.
We'd really appreciate the opportunity to look into this for you and help get things moving as quickly as possible. Please could you email info@propcert.co.uk with your order ID and property postcode so one of our Customer Service Advisors can investigate this further and assist you directly?
Thank you for bringing this to our attention, and we hope we can put things right for you as soon as possible.
Kind regards,
Hayley
Customer Service Manager
Not great experience- booked via…
Not great experience- booked via openrent. The manager of engineers is pretty defensive. Don’t bother go with them. Expensive and bad customer service.
7 octobre 2026
Avis spontané
Réponse de Propcert
We're really sorry to hear that your experience fell short of expectations. This is certainly not the level of customer service we aim to provide, and we sincerely apologise for the frustration and disappointment caused.
We'd really appreciate the opportunity to look into this further and understand what happened. Please could you email openrent@propcert.co.uk with your order ID and full property address so our dedicated OpenRent manager can investigate your concerns and assist you further?
Thank you for bringing this to our attention. We genuinely value your feedback and hope we can work towards a more positive resolution for you.
Kind regards,
Hayley
Customer Service Manager
What a disaster 😢
What a disaster.
The electrician made additional charges on top of the agreed price from the start and overcharged for what I considered to be very minor, so-called defects. I had used an electrician for 15 years previously without any problems and had never had an issue obtaining the necessary certificate to rent out my property.
A week later, I had another electrician come out to rectify the reported defects. Within half an hour, he was ready to issue the certificate, even though half of the reported defects had not actually been changed or repaired.
I then noticed that some of the lights were not working and asked the electrician to return to the property. Unfortunately, he could not identify what he had done to cause the problem, and the house continued to trip the electrics.
I contacted the office and was promised that the electrician would call me back, but I received no call. I explained that this was an emergency, yet nobody followed up.
This company has caused me nothing but stress, inconvenience and unnecessary financial problems.
The final thing I asked was very simple: could they please send my gas certificate to my email as a PDF, because accessing their online portal has been a nightmare.
I have completely lost faith in this company\. In my experience, it has been one problem after another, with promises made but not followed through.
I would strongly advise others to think carefully before using this company. I will be taking this company to court.
1 octobre 2026
Avis spontané
Réponse de Propcert
I’m really sorry to read this and to hear how frustrating your experience has been. We certainly don’t want any customer to feel that they have been left without support, particularly where you have reported an issue with the electrics.
We would really like the opportunity to look into everything you have raised, including the additional charges, the reported remedial works, the electrical issue and your request for the gas certificate.
Please could you email us at info@propcert.co.uk with your order details and property address, so we can locate the full case history and investigate this properly for you?
We’re sorry again for the stress and inconvenience caused, and we’ll do our best to get to the bottom of what has happened.
Hayley
Customer Service Manager
Booked and paid for EPC online
Booked and paid for EPC online, never heard anything or contacted. Called 5 x for this to be booked and was told that they dont do outbound calls and only email sub contracted surveyors to chase them to contact us. When I said that really isnt a good service for the end user, the lady said we have loads of calls a day im afriad and cant deal with them all. I asked for a refund and was told it would be granted within 2-3 days and the phone went down. Shocking company.
30 septembre 2026
Avis spontané
Réponse de Propcert
We’re genuinely very sorry to read this and sincerely apologise for the experience you’ve had. We completely understand how frustrating it must have been to have to contact us repeatedly after booking and paying for your EPC, and we’re especially sorry that your call ended in this way.
This is certainly not the level of service we want our customers to receive, and we’d really appreciate the opportunity to investigate what happened and make sure your concerns are properly addressed.
Please could you email your order ID and property address to info@propcert.co.uk? Once we have these details, we can locate your booking and look into this for you.
We’re very sorry again, and thank you for bringing this to our attention.
Hayley
Customer Service Manager
They promised a fast turn around for an…
They promised a fast turn around for an EPC, no one calls back, got an email saying they will contact the assessor no call back despite the my request for a quick turnaround. I have now requested a refund, again no call back. Do not use this company.
29 septembre 2026
Avis spontané
Réponse de Propcert
I’m so sorry to hear about your experience and completely understand your frustration, particularly when you were expecting a quick turnaround and were then left waiting for updates. This certainly isn’t the level of service we aim to provide.
Please email us at info@propcert.co.uk with your order details and one of our Customer Service team members will look into this for you as a priority and make sure this is followed up properly.
Again, we’re very sorry for the inconvenience caused.
Hayley
Customer Service Manager
Service is outstanding
Service is outstanding, so is Customer Service and communication. I would recommend with no hesitation!
24 septembre 2026
Avis spontané
Réponse de Propcert
Thank you so much for your fantastic review! We’re really pleased to hear that you were happy with the service, customer support and communication throughout. It means a lot to know you would recommend us without hesitation.
Thank you again for choosing us and for taking the time to share your experience.
Hayley
Customer Service Manager
If there is anything else we can do, please email info@propcert.co.uk.
Both bad and then a good experience
I initially had a terrible experience through this company. I had an EPC check on my home for a new certificate. I had to chase the company and the engineer up and received a less than friendly response from the engineer when I did call him.
The problems existed once he visited my home. I found him aloof and arrogant and though one’s professional ability is not measured on friendliness or approachability, it tarnishes the overall impression.
His inspection of my home was done with little or no communication with me. He didn’t explain what he was measuring or looking for and how EPC ratings could be improved. He asked me nothing about my house, despite me having lived here for 28years. His completed EPC certificate included guesswork that could have easily been clarified in my presence. It was a dreadful experience.
I gave feedback to the company and Hayley dealt with my concerns. She was fantastic and restored my faith the company. I would give her 5 stars and the engineer 1 star but I am unable to do this.
The way she dealt with my concerns and resolved the issue was timely and impressive. I would return to the company because of people like her. If my only experience had been with the engineer I would never return or recommend the company.
Hayley restored my faith. Thank you
17 septembre 2026
Avis spontané
Réponse de Propcert
Thank you so much for taking the time to leave such a detailed and honest review.
I’m genuinely sorry that your initial experience with our company was so disappointing. The delays, the communication you received from the engineer and the lack of explanation during your inspection are certainly not the experience we want our customers to have. We completely understand how frustrating this must have been, particularly when you had questions about your home and expected a professional, informative service.
That said, I’m incredibly grateful for your kind words about how I handled your concerns. It was a genuine pleasure to assist you, and I’m so pleased I was able to address the issues raised and help restore your faith in our company. Your feedback means a great deal to me personally, and I really appreciate you giving us the opportunity to put things right.
We will take your comments seriously, as feedback like this helps us identify where improvements are needed. Thank you again for your patience, understanding and for considering using our services in the future. It truly means a lot.
If there is anything else we can do, please email info@propcert.co.uk.
Hayley Customer Service Manager
Very professional
Very professional, easy to contact. Hayley was so helpful to resolve my issue. Thanks..
16 septembre 2026
Avis spontané
Réponse de Propcert
Thank you so much for your lovely 5-star review! ⭐ It’s wonderful to hear that you found our service professional and easy to contact. I’m especially pleased I could help resolve your issue and make the process a little easier for you.
Your kind words really mean a lot, and I’m so glad I could help. Thank you for taking the time to share your experience!
If there is anything else we can do, please email info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Porr service refund required
needed a epc on a new build and booked this online, advised woud receive a call next day from field engineer to book it in, no one called, called the office, they put me thought to him, he coundn't talk but gave number of his assitant, no reply to that call!
Called the main office again they advised they will try anther accessor, again no reply
Google serach, found another supplier and booked in for next working day
very poor service would not recomend
4 septembre 2026
Avis spontané
Réponse de Propcert
Good afternoon Mark.
Thank you for your review.
We apologise that your experience was not a positive one.
We make best efforts to contact customers within 24 hours, but i can see that on this occasion we have not provided the level of service that we would expect.
Best Regards
Joe Brennan
Head of Compliance and Certification
What Service..
What Service... Still awaiting contact!
I rang Prop Cert Tuesday 25/08/26 to check out time scales before paying for a EPC on my property. I was told I would receive a phone call booking the following day and the EPC assessment would be completed by Friday 28/08/26 (before the Bank Holiday).
I have repeatedly rang daily chasing up why no contact has been made and why no appointment or assessor has been out to complete the EPC. All call operators are polite and apologetic, but all tell me they will get someone to call me back straight away and this has never happened. I was even given the name "Faisal" on one call as the assessor but he has failed to make any contact.
I really do not know if this Company is reputable now or do they have a skiving Assessor (apparently he always has his phone off in working hours?).
I did tell them at noon yesterday I would be writing a TP Review and putting it on by 5pm , if no contact was made. I was informed a different Assessor would be allocated and contact would be made yesterday (none received).
I gave them grace until this morning but yet again, no contact or call back made.
2 septembre 2026
Avis spontané
Réponse de Propcert
Thank you for taking the time to leave a review,
We have requested more information in order to address this in full.
We will be in contact via email to discuss further and do what we can to put this right for you.
We apologise that in this instance, the service was not at the level we aim to provide.
Best Regards,
Joe Brennan
Head of Compliance and Certification
Do NOT use this company
I applied to this company for a renewal of my EICR and was shocked to receive an additional invoice for almost £200 for an issue that should have been straightforward.
The engineer attempted to charge me nearly £200 for trying to locate the gas bonding connection, which is located outside the building and can be accessed through building security.
What makes this even more frustrating is that the same company carried out the same inspection five years ago, and the engineer at that time had no problem contacting building security to access the gas bond.
I have since raised a formal complaint with the company, which is being handled by Gabriella, and I am still waiting for a response.
Based on my experience, I would strongly advise others to think twice before using this company. I hope the company will properly investigate my complaint and resolve this matter fairly.
25 août 2026
Avis spontané
Réponse de Propcert
Hello, Thank you for taking the time to leave us a review, and i'm sorry your experience was not a positive one.
Our team have escalated your issue internally to our electrical department, and it is still being investigated.
I will chase up on a response and ensure you are contacted ASAP with our findings.
Best Regards,
Joe Brennan
Head of Compliance and Certification
Extremely poor service
The selected contractor just booked in
appointments without arranging suitable times and dates with my tenant and then after arranging appointments at his own convenience twice, rung the tenant out of the blue to cancel the second appointment and then once again re-arranged a third time and date a week later without clearing with the tenant first!
unprofessional nonsense especially given that I paid £410 upfront and over a week in advance on top of the £169 I already paid for the first EICR inspection report!
I sent an email to them last Thursday and still haven’t received any response whatsoever. Today is Wednesday of the following week and I have just received 10 requests to provide further information which I have just done. Funny how a bad review gets some attention but emails are completely ignored!
I won’t be using them again that’s for sure!
27 août 2026
Avis spontané
Réponse de Propcert
Hello,
Thank you for taking the time to leave us a review.
I am sorry to hear that your experience was not a positive one.
I have requested more information so I can look into this further for you.
Best Regards,
Joe Brennan
Head of Compliance and Certification
For Norwich, they are good
I used Propcert in Norwich to do an EICR and they were very good, contacted the tenants and arranged an appointment, then passed the property.
I think it depends what area of the country you are in, on what kind of service you get, because they out-source the jobs.
My experience, luckily, was a good one.
27 août 2026
Avis spontané
Réponse de Propcert
Thank you for your positive review!
The PropCert team
Prompt and efficent
I have approached the company for the EPC check. It was prompt and Gabrille arranged the engineer quickly and also contacted me with the updates
26 août 2026
Avis spontané
Réponse de Propcert
Thank you for taking the time to leave us your review. It is much appreciated
Joe Brennan
Head of compliance and certification
Our inspector arrived as planned
Our inspector arrived as planned, undertook a competent examination and promptly issued his report and comments.
All good
17 août 2026
Réponse de Propcert
Thank you for taking the time to leave your positive review!
Joe Brennan
Head of Compliance and Certification
My recent experience with Propcert was…
My recent experience with Propcert was fantastic and straightforward and the electrician was flexible with my timings and communication was very good. I would recommend anyone without any doubt. For my pov, I am looking for flexible timings and good job and they did I really very well.
10 août 2026
Avis spontané
Réponse de Propcert
Hi Simon
Thank you for taking the time to leave us your 5* review.
We are delighted that your experience was a positive one, and if there is anything else you need from us, please get in contact
Thank you
Joe Brennan
Head of Compliance and Certification
Réponse de Propcert
Thank you so much for your fantastic 5-star review!
We're really pleased to hear that you found the service easy to use and that your report was provided promptly. It's also great to know that you found the content useful and informative.
We always aim to make the whole process as straightforward, efficient and hassle-free as possible, so it's wonderful to hear that everything worked well for you. Feedback like this is exactly what we love to see, and we'll be sure to share your kind comments with the team!
Thank you again for choosing us and for taking the time to leave such lovely feedback. We really do appreciate it!
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Disappointed visited my property to do…
Disappointed visited my property to do EICR then told me £634 is required to get cert so I paid it and never heard back
7 août 2026
Avis spontané
Réponse de Propcert
We’re genuinely very sorry to read your review and to hear about the experience you’ve had. This certainly isn’t the level of service we expect to provide, and we completely understand how frustrating and disappointing it must be to have paid £634 and then not received any further communication regarding your EICR.
We’d really like the opportunity to look into this properly for you and understand exactly what has happened with your order. We sincerely apologise for the lack of communication and for any stress or inconvenience this has caused you.
If you could please email us at info@propcert.co.uk with your order ID and the full property address, we’ll be able to locate your order and investigate this for you as a priority. We’ll do everything we can to get to the bottom of this and make sure you receive the appropriate update as quickly as possible.
We genuinely value your feedback and are very sorry that your experience has fallen short of the standard we strive to provide. We hope you’ll give us the opportunity to put this right for you.
Hayley
Customer Service Manager
Booked this company to carry out an EPC…
Booked this company to carry out an EPC for my shop. We agreed a price upfront and I paid in advance.
After attending the property, they did not complete or provide the EPC and then demanded more money on top of the price already agreed. When I questioned the additional charge and asked for my money back, they refused.
Their attitude was extremely rude, demanding and, in my experience, became aggressive when I challenged them. The communication was terrible and the whole experience was completely unprofessional.
I paid for an EPC, didn’t receive one, and was then asked to pay even more. Absolutely unacceptable.
11 août 2026
Avis spontané
Réponse de Propcert
We are so, so sorry to read your review and to hear about the experience you have had. Please accept our sincerest apologies, as this is absolutely not the level of service or communication we expect our customers to receive from us.
We completely understand how upsetting and frustrating this must have been, particularly as you paid in advance based on an agreed price and were then left without the EPC you had expected. We are also extremely sorry to hear about how you felt you were spoken to when you questioned the additional charge. Regardless of the circumstances, you should always feel that your concerns are being listened to and handled politely and professionally.
We would genuinely like the opportunity to investigate this properly for you and understand exactly what has happened, including why an additional charge was requested and what happened with the EPC following the visit. Unfortunately, we cannot identify your order from the information provided in the review alone.
Please could you email your order details and property address to info@propcert.co.uk so that we can locate your booking and look into this personally for you? We really do want to understand what has gone wrong and see what we can do to put this right.
We are genuinely very sorry that your experience has left you feeling this way. This is certainly not the experience we want anyone to have when using PropCert, and we would be extremely grateful for the opportunity to investigate this and assist you further.
Hayley
Customer Service Manager
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