After reading the reviews, I am very nervous to order from this company again. I ordered once, and it took a long time to be delivered, but it did eventually arrive. I thought it would arrive via a c... Voir plus
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Lisez les avis des autres
since the food cooked at home and pupganics product work, my three dogs have improved incredibly, they practically no longer have the condition on their skin. i noticed improvements after the first bo... Voir plus
L'entreprise a répondu
Shipping to Tokyo is incredibly fast. There is truly nothing else like this available on the Japanese market, so I am so grateful to have access to it here. My dog, Gary, absolutely loves the products... Voir plus
L'entreprise a répondu
I placed an order in April and am yet to receive, after many many emails, most I’m sure where answered by AI as they simply didn’t address the question I asked, I’ve been told that it’s a failed deliv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are a team of passionate dog lovers committed to helping pets live longer, healthier lives. Using science-backed research to guide every formula, we create premium supplements designed to support your dog's health from the inside out, so they can feel their best every single day. Our products are made in the USA, GMP certified, and SQF certified.
Coordonnées de contact
Etats-Unis
- help@pupganics.com
- www.pupganics.com
3,2
Moyen
99 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Settled down to a good service all…
Settled down to a good service all round. Products are interesting and they help a lot to reduce the itching.
14 juin 2026
Avis spontané
Réponse de Pupganics
Hi Sebastian! Thank you so much for this lovely review! We're really glad to hear the itching has reduced. It means a lot to know you're happy with both our products and service. We're always here if you need anything! ❤️
We love this product
We love this product, because we saw the change in ours dogs . THANKS.
1 mai 2026
Avis spontané
Réponse de Pupganics
Good day, Juan! Seeing that change in your dogs is exactly why we do what we do! 🐾 Thank you so much for sharing this and for the big THANKS — it truly means the world to us. We love being part of your dogs' journey to feeling their best! ❤️
Simply lovely
Customer service was excellent as I took a while to receive my delivery. The products also caused a major decline in the itching and skin issues on my dogs. I am currently on my fourth order and have started introducing to other pet parents.
13 juin 2026
Avis spontané
Réponse de Pupganics
Good day, Melissa! Thank you so much for this wonderful review — and for your patience while waiting on your delivery! We're glad our customer service team was able to support you through that. Hearing that your dogs have seen a major decline in itching and skin issues is truly the best reward, and knowing you're on your fourth order and already recommending us to other pet parents means everything to us. Reviews like yours remind us exactly why we do what we do. Thank you for being such a loyal part of the Pupganics community! 🐾
My dog seems happier
My dog seems happier. She has a smile on her face again.
Thanks
Gerald Newberry
7 juin 2026
Avis spontané
Réponse de Pupganics
Hi Gerald! Thank you so much for this heartwarming review! There's nothing better than seeing your dog happy, and we're so glad Pupganics has played a part in bringing that smile back. A happy dog means a happy pet parent — and that means the world to us. Thank you for trusting us with her wellness! 🐶
Yes it was good to experience to this…
Yes it was good to experience to this company, I hope it will continue to help more dog!
13 juin 2026
Avis spontané
Réponse de Pupganics
HI Valentino! Thank you for taking the time to share your experience — we truly appreciate it! Our mission is to support the health and happiness of dogs everywhere, and reviews like yours remind us why that matters. We look forward to continuing to be a part of your pet's wellness journey.
I don’t see any change in him
13 juin 2026
Avis spontané
Réponse de Pupganics
Hi Andrea! We're sorry you haven't seen changes yet. Most dogs notice improvements within several weeks when taken daily. Please reach out to us at help@pupganics.com with the subject "Trustpilot and your order number" — we'd love to help. 🐾
Love the variety of flavors for my dog.
12 juin 2026
Avis spontané
Réponse de Pupganics
Hi! Thank you so much for the lovely review! We're so glad your dog is enjoying the variety of flavors — we believe wellness should be something they actually look forward to! We'd love to earn that fifth star from you. If there's anything we can do to make your experience even better, don't hesitate to reach out — we're always here to help! 🐶
Fast shipping
Fast shipping, my dog loves it, itching is starting to go down slowly but it is.
12 juin 2026
Avis spontané
Réponse de Pupganics
Hi Laura! Thank you for the wonderful review! We're so glad your order arrived quickly and that your pup is already loving it! Seeing that itching start to go down — even slowly — is such a great sign, and we're rooting for your dog to feel even better with time. That's exactly the kind of progress we love to hear about. If you ever have questions or need anything, we're always here. Here's to a happy, itch-free pup! 🐶
Me encantó la variedad de sabores
Me encantó la variedad de sabores. A los perros les encanta y he visto la diferencia en su piel en solo 2 semanas. He ahorrado mucho en visitas al veterinario y medicamentos.
15 mai 2026
Avis spontané
Réponse de Pupganics
¡Muchas gracias por compartir tu experiencia con nosotros! Nos encanta saber que a tus perros les encantan los sabores y que ya has notado una mejoría en su piel en tan solo dos semanas; resultados como esos realmente nos alegran el día. Saber que Pupganics ha ayudado a reducir tus visitas al veterinario y los costos de medicamentos significa muchísimo para nosotros. Ese es exactamente el impacto que nos esforzamos por lograr. ¡Agradecemos enormemente tu confianza y apoyo! 🐾💚
Highly recommended for dog owners in Japan! ⭐⭐⭐⭐⭐
Shipping to Tokyo is incredibly fast. There is truly nothing else like this available on the Japanese market, so I am so grateful to have access to it here. My dog, Gary, absolutely loves the products! Since switching, his coat looks significantly better, and his tummy troubles are completely gone. It gives me excellent peace of mind knowing he is getting the best.
5 mai 2026
Avis spontané
Réponse de Pupganics
Hi Shannon! What a lovely review — thank you so much! Hearing that Gary's coat has transformed and his tummy troubles are gone is the best kind of news we could receive. Healthy, happy dogs are what we're all about.
We're glad the shipping experience to Tokyo has been smooth and reliable. We work hard to make sure customers everywhere have consistent access, and it's wonderful to know it's making a difference for you
Give Gary a scratch behind the ears from us — he's clearly in great hands. 🐶
Fast delivery and dog likes
Fast delivery and dog likes! Recommended by family friend and hoping to have similar results for my pup.
11 juin 2026
Avis spontané
Réponse de Pupganics
Hi Sean! Thank you so much for the kind words! We're so glad the delivery was fast and that your pup is already a fan! Family recommendations mean the world to us. Wishing your dog all the best results — we're rooting for them! 🦴💛
I hate to add to the negativity
I hate to add to the negativity. But I've got to report when wrong is wrong.
No delivery of my package.
No customer service number to call.
No answer to emails.
When the email was answered, half answered and with inappropriate links!
The company did great on acquiring my interest, marketing was great, and they convinced me to try to heal my dog with their pills.
They are clearly not able to deliver.
11 juin 2026
Avis spontané
Réponse de Pupganics
Hi Laura, we're truly sorry for this experience — this is not the standard we hold ourselves to, and we completely understand your frustration.
We can see that your package is currently held at a UPS facility, pending clearance. We have contacted UPS on your behalf and they are actively working to release it and they have asked for your contact details.
We'll contact you, and if this isn't resolved promptly, we will make sure to take care of you. You're also welcome to reach out to us directly at help@pupganics.com anytime.
This company is a fraud and abuses…
This company is a fraud and abuses customers.
I only ordered once but they keep charging me for renewed orders which I didn't make. Can't reach them. The only thing I could do is pause my "subscription" for three months on their website but I NO option to cancel it. They want your card number and an unlimited access to you wallet. Had to cancel my credit card.
STAY AWAY
Follow up: 3 hours digging in their website finally yielded a "cancel subscription button" and not just a pause option. But will they reimburse for an automatically renewed order I was only made aware of today, in an automatic mail that said "your order was processd you must ecstatic bla bla" for a fictitious order that I did not place, and that it's is being prepared for shipment by an automatic mail bot that does not reply and that I do not want sent? I doubt it. Lost all faith in a company that uses underhanded tactics to get in your wallet and and lost trust in their products which, if were any good, would not need underhanded tactis to be sold, Meanwhile I had to cancel my credit card😪.
10 juin 2026
Avis spontané
Réponse de Pupganics
Hi Ruth! Thank you for sharing your experience — we're truly sorry for the frustration and stress this caused. That's never something we want any customer to go through.
We do want to gently clarify a few things, because we take accusations of fraud very seriously and want to be fully transparent:
When placing an order, subscription details are clearly outlined, and an email confirmation is sent as well. A "Cancel Subscription" option is also readily available in your account portal.
We can confirm that your subscription has been cancelled. We've gone ahead and cancelled your most recent order (#29170). A refund has been initiated and should reflect within a few business days, depending on your bank.
We are a real, customer-first company — and while we understand your frustration, we want to assure anyone reading this that we do not engage in deceptive practices. Our team is always reachable at help@pupganics.com and we're committed to making things right.
Highly recommend products
Although delivery took a bit long, the products (Multivitamin and Dental Powder) have worked amazingly on my dog. He has been prone to itching, especially in his ears. After day one we saw a difference and by day 3 the itching has stopped completely. I am so impressed! My Frenchie is also quite fussy and won't eat the tablets directly so I break them up and mix them into his food. He has no problem eating the Dental Powder. Also missed the automatic sign up for monthly deliveries but this was handled swiftly and have now been able to manage when I get my next lot.
7 juin 2026
Avis spontané
Réponse de Pupganics
Hi Danielle! Thank you so much for this wonderful review! We're absolutely glad to hear that both the Multivitamins and Dental Powder have made such a noticeable difference for your Frenchie — results from day one is just amazing to hear! 🐶💛
The tip about breaking up the chews and mixing them into food is such a great one — we're sure other picky pups' parents will appreciate that!
We're also glad the subscription was sorted out quickly and that you're now all set with your delivery schedule. We appreciate your patience with the shipping, and we're excited to share that we've recently switched to US-based shipping — so faster deliveries are on the way!
Thank you for trusting Pupganics with your pup's health! 🐾
The worse experience ever!!!!
This is absolutely the worst online supply company I've ever order from. I've never received my order which was made over 2 months ago. Trying to get their customer service to resolve this situation has been an absolute nightmare. They provide a "tracking number" but do not provide the name of any Carrier, so locating your order is impossible. When contracting their support team it takes weeks to get a response and when they do respond they do not give you any concrete information or help.
They also have extremely questionable business practices when it comes to automatic reorders. I was signed up unbeknownst to myself for a "subscription" which automatically reorders the product.
I highly recommend that any potential new customers stay as far away from this company as possible.
22 avril 2026
Avis spontané
Réponse de Pupganics
Hi! Thank you for taking the time to share your experience — we're truly sorry to hear this, and we completely understand your frustration. This is not the experience we want for any of our customers, and we want to make this right for you as soon as possible.
We're also happy to share that we've recently transitioned to US-based shipping, which means significantly faster delivery and better tracking visibility for all our customers going forward.
We'd love to connect with you directly and resolve everything — your missing order, the subscription concern, and anything else. Please reach out to us at help@pupganics.com with the subject line "Trustpilot" and your name (Sk Sk) so we can locate your account immediately and prioritize your case.
terrible experience i cancelled when i…
terrible experience i cancelled when i saw i bought the multi vitamin, they shipped anyway then put me on reoccurring subscription and don't contact me back
they are not legit company
6 mai 2026
Avis spontané
Recurring order without my approval
6 juin 2026
Avis spontané
Réponse de Pupganics
Hi! Thank you for taking the time to share your feedback. We're sorry for the confusion regarding subscription. So that we can look into your specific order and resolve this promptly, could you please send us an email to help@pupganics.com with the subject line: Trustpilot – Samuelaucarre, and we'll prioritize your case right away.
Again, we're truly sorry for the experience and we look forward to making this right. 🐾
Recurring order without my approval
For some reason my order was renewed without me doing anything. This is not legal and I didn't get any response from their help. They should not keep my credit card details and for sure not decide about recurring orders (maybe it was set as default without alerting - many compalain about it).
5 juin 2026
Avis spontané
Réponse de Pupganics
Hi! Thank you for taking the time to share your experience, and we sincerely apologize for the frustration this has caused. We completely understand how concerning it is to see an unexpected charge, and we take feedback like yours very seriously.
We're sorry to hear that you haven't receives a response from our support team yet. We want to make this right for you as quickly as possible.
Regarding your concerns about subscription renewals, we hear you. We are actively reviewing how our subscription terms are communicated at checkout to ensure our customers are always fully informed and in control.
So that we can look into your specific order and resolve this promptly, could you please send us an email to help@pupganics.com with the subject line: Trustpilot – Gaster and we'll prioritize your case right away.
Again, we're truly sorry for the experience and we look forward to making this right. 🐾
They are very bad with email…
They are very bad with email communication.
Totally useless. I am seeking for the delivery updates and they just sent me the link.
I was unaware this is a reoccurring order every 4 weeks and my credit card was charged with any prompt.
I wrote in to clarify and their reply are all standard forwarded link.
Disappointed.
The items came it was crushed and powdery. I wrote in to complaint and no reply.
Every order takes about 2 months to arrive to Asia.
I had to cancel my subscription.
I think there are better supplement for my furbabies rather than endure these attitude from a company who doesn't have business sense.
30 avril 2026
Avis spontané
Réponse de Pupganics
Hi! Thank you for sharing your feedback. We’re very sorry to hear about your experience and we understand your concerns.
We would appreciate the opportunity to look into this further and make things right. Please send us an email at help@pupganics.com with "Trustpilot - CT T" in the subject line. This will help us quickly locate your message and review your case.
Our team would be glad to investigate your concerns, assist with any unresolved issues, and work toward a resolution.
We look forward to hearing from you and helping resolve this matter.
My dog loves to take this every day
My dog loves to take this every day! I’ve noticed a difference in his mood, he’s not constantly itching and scratching anymore, and I love that it’s made with real ingredients!!
2 juin 2026
Avis spontané
Réponse de Pupganics
Hi Annie! Thank you so much for your wonderful feedback! We're so happy to hear that your dog loves taking the chews every day and that you've noticed such a positive difference in his comfort and mood. Helping pets feel their best is exactly why we do what we do!
Thank you for trusting Pupganics to be part of your dog's wellness journey. Give your furry friend some extra belly rubs from us! 🐾
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