Lástima no haber leído antes las opiniones, me ha pasado lo mismo, no sé dónde dice q dese renueva mensualmente el pedido, yo sin probarlo y leer detenidamente todos los ingredientes no hubiera dicho... Voir plus
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Lisez les avis des autres
Baz my Frenchie was slowly changing. I just put it down to him being in his twilight years Rubbing on things started with his face thinking back then itching his back end he lost a fair bit of hair... Voir plus
L'entreprise a répondu
Shipping to Tokyo is incredibly fast. There is truly nothing else like this available on the Japanese market, so I am so grateful to have access to it here. My dog, Gary, absolutely loves the products... Voir plus
L'entreprise a répondu
I have to give 2 stars as I haven’t actually received the product yet and I ordered over 1 more nothing ago. I don’t care where you live on the planet, no delivery should take that long. The tracking... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are a team of passionate dog lovers committed to helping pets live longer, healthier lives. Using science-backed research to guide every formula, we create premium supplements designed to support your dog's health from the inside out, so they can feel their best every single day. Our products are made in the USA, GMP certified, and SQF certified.
Coordonnées de contact
Etats-Unis
- help@pupganics.com
- www.pupganics.com
3,2
Moyen
110 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 67 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Highly recommended for dog owners in Japan! ⭐⭐⭐⭐⭐
Shipping to Tokyo is incredibly fast. There is truly nothing else like this available on the Japanese market, so I am so grateful to have access to it here. My dog, Gary, absolutely loves the products! Since switching, his coat looks significantly better, and his tummy troubles are completely gone. It gives me excellent peace of mind knowing he is getting the best.
5 mai 2026
Avis spontané
Réponse de Pupganics
Hi Shannon! What a lovely review — thank you so much! Hearing that Gary's coat has transformed and his tummy troubles are gone is the best kind of news we could receive. Healthy, happy dogs are what we're all about.
We're glad the shipping experience to Tokyo has been smooth and reliable. We work hard to make sure customers everywhere have consistent access, and it's wonderful to know it's making a difference for you
Give Gary a scratch behind the ears from us — he's clearly in great hands. 🐶
Fast delivery and dog likes
Fast delivery and dog likes! Recommended by family friend and hoping to have similar results for my pup.
11 juin 2026
Avis spontané
Réponse de Pupganics
Hi Sean! Thank you so much for the kind words! We're so glad the delivery was fast and that your pup is already a fan! Family recommendations mean the world to us. Wishing your dog all the best results — we're rooting for them! 🦴💛
I hate to add to the negativity
I hate to add to the negativity. But I've got to report when wrong is wrong.
No delivery of my package.
No customer service number to call.
No answer to emails.
When the email was answered, half answered and with inappropriate links!
The company did great on acquiring my interest, marketing was great, and they convinced me to try to heal my dog with their pills.
They are clearly not able to deliver.
11 juin 2026
Avis spontané
Réponse de Pupganics
Hi Laura, we're truly sorry for this experience — this is not the standard we hold ourselves to, and we completely understand your frustration.
We can see that your package is currently held at a UPS facility, pending clearance. We have contacted UPS on your behalf and they are actively working to release it and they have asked for your contact details.
We'll contact you, and if this isn't resolved promptly, we will make sure to take care of you. You're also welcome to reach out to us directly at help@pupganics.com anytime.
This company is a fraud and abuses…
This company is a fraud and abuses customers.
I only ordered once but they keep charging me for renewed orders which I didn't make. Can't reach them. The only thing I could do is pause my "subscription" for three months on their website but I NO option to cancel it. They want your card number and an unlimited access to you wallet. Had to cancel my credit card.
STAY AWAY
Follow up: 3 hours digging in their website finally yielded a "cancel subscription button" and not just a pause option. But will they reimburse for an automatically renewed order I was only made aware of today, in an automatic mail that said "your order was processd you must ecstatic bla bla" for a fictitious order that I did not place, and that it's is being prepared for shipment by an automatic mail bot that does not reply and that I do not want sent? I doubt it. Lost all faith in a company that uses underhanded tactics to get in your wallet and and lost trust in their products which, if were any good, would not need underhanded tactis to be sold, Meanwhile I had to cancel my credit card😪.
10 juin 2026
Avis spontané
Réponse de Pupganics
Hi Ruth! Thank you for sharing your experience — we're truly sorry for the frustration and stress this caused. That's never something we want any customer to go through.
We do want to gently clarify a few things, because we take accusations of fraud very seriously and want to be fully transparent:
When placing an order, subscription details are clearly outlined, and an email confirmation is sent as well. A "Cancel Subscription" option is also readily available in your account portal.
We can confirm that your subscription has been cancelled. We've gone ahead and cancelled your most recent order (#29170). A refund has been initiated and should reflect within a few business days, depending on your bank.
We are a real, customer-first company — and while we understand your frustration, we want to assure anyone reading this that we do not engage in deceptive practices. Our team is always reachable at help@pupganics.com and we're committed to making things right.
Highly recommend products
Although delivery took a bit long, the products (Multivitamin and Dental Powder) have worked amazingly on my dog. He has been prone to itching, especially in his ears. After day one we saw a difference and by day 3 the itching has stopped completely. I am so impressed! My Frenchie is also quite fussy and won't eat the tablets directly so I break them up and mix them into his food. He has no problem eating the Dental Powder. Also missed the automatic sign up for monthly deliveries but this was handled swiftly and have now been able to manage when I get my next lot.
7 juin 2026
Avis spontané
Réponse de Pupganics
Hi Danielle! Thank you so much for this wonderful review! We're absolutely glad to hear that both the Multivitamins and Dental Powder have made such a noticeable difference for your Frenchie — results from day one is just amazing to hear! 🐶💛
The tip about breaking up the chews and mixing them into food is such a great one — we're sure other picky pups' parents will appreciate that!
We're also glad the subscription was sorted out quickly and that you're now all set with your delivery schedule. We appreciate your patience with the shipping, and we're excited to share that we've recently switched to US-based shipping — so faster deliveries are on the way!
Thank you for trusting Pupganics with your pup's health! 🐾
The worse experience ever!!!!
This is absolutely the worst online supply company I've ever order from. I've never received my order which was made over 2 months ago. Trying to get their customer service to resolve this situation has been an absolute nightmare. They provide a "tracking number" but do not provide the name of any Carrier, so locating your order is impossible. When contracting their support team it takes weeks to get a response and when they do respond they do not give you any concrete information or help.
They also have extremely questionable business practices when it comes to automatic reorders. I was signed up unbeknownst to myself for a "subscription" which automatically reorders the product.
I highly recommend that any potential new customers stay as far away from this company as possible.
22 avril 2026
Avis spontané
Réponse de Pupganics
Hi! Thank you for taking the time to share your experience — we're truly sorry to hear this, and we completely understand your frustration. This is not the experience we want for any of our customers, and we want to make this right for you as soon as possible.
We're also happy to share that we've recently transitioned to US-based shipping, which means significantly faster delivery and better tracking visibility for all our customers going forward.
We'd love to connect with you directly and resolve everything — your missing order, the subscription concern, and anything else. Please reach out to us at help@pupganics.com with the subject line "Trustpilot" and your name (Sk Sk) so we can locate your account immediately and prioritize your case.
terrible experience i cancelled when i…
terrible experience i cancelled when i saw i bought the multi vitamin, they shipped anyway then put me on reoccurring subscription and don't contact me back
they are not legit company
6 mai 2026
Avis spontané
Recurring order without my approval
6 juin 2026
Avis spontané
Réponse de Pupganics
Hi! Thank you for taking the time to share your feedback. We're sorry for the confusion regarding subscription. So that we can look into your specific order and resolve this promptly, could you please send us an email to help@pupganics.com with the subject line: Trustpilot – Samuelaucarre, and we'll prioritize your case right away.
Again, we're truly sorry for the experience and we look forward to making this right. 🐾
Recurring order without my approval
For some reason my order was renewed without me doing anything. This is not legal and I didn't get any response from their help. They should not keep my credit card details and for sure not decide about recurring orders (maybe it was set as default without alerting - many compalain about it).
5 juin 2026
Avis spontané
Réponse de Pupganics
Hi! Thank you for taking the time to share your experience, and we sincerely apologize for the frustration this has caused. We completely understand how concerning it is to see an unexpected charge, and we take feedback like yours very seriously.
We're sorry to hear that you haven't receives a response from our support team yet. We want to make this right for you as quickly as possible.
Regarding your concerns about subscription renewals, we hear you. We are actively reviewing how our subscription terms are communicated at checkout to ensure our customers are always fully informed and in control.
So that we can look into your specific order and resolve this promptly, could you please send us an email to help@pupganics.com with the subject line: Trustpilot – Gaster and we'll prioritize your case right away.
Again, we're truly sorry for the experience and we look forward to making this right. 🐾
They are very bad with email…
They are very bad with email communication.
Totally useless. I am seeking for the delivery updates and they just sent me the link.
I was unaware this is a reoccurring order every 4 weeks and my credit card was charged with any prompt.
I wrote in to clarify and their reply are all standard forwarded link.
Disappointed.
The items came it was crushed and powdery. I wrote in to complaint and no reply.
Every order takes about 2 months to arrive to Asia.
I had to cancel my subscription.
I think there are better supplement for my furbabies rather than endure these attitude from a company who doesn't have business sense.
30 avril 2026
Avis spontané
Réponse de Pupganics
Hi! Thank you for sharing your feedback. We’re very sorry to hear about your experience and we understand your concerns.
We would appreciate the opportunity to look into this further and make things right. Please send us an email at help@pupganics.com with "Trustpilot - CT T" in the subject line. This will help us quickly locate your message and review your case.
Our team would be glad to investigate your concerns, assist with any unresolved issues, and work toward a resolution.
We look forward to hearing from you and helping resolve this matter.
My dog loves to take this every day
My dog loves to take this every day! I’ve noticed a difference in his mood, he’s not constantly itching and scratching anymore, and I love that it’s made with real ingredients!!
2 juin 2026
Avis spontané
Réponse de Pupganics
Hi Annie! Thank you so much for your wonderful feedback! We're so happy to hear that your dog loves taking the chews every day and that you've noticed such a positive difference in his comfort and mood. Helping pets feel their best is exactly why we do what we do!
Thank you for trusting Pupganics to be part of your dog's wellness journey. Give your furry friend some extra belly rubs from us! 🐾
There are 38 emails between myself and…
There are 38 emails between myself and Pupganics, some answered by a person and others are an automated response.
I placed an order on 10 April and still have not received my package. My account was charged once again on 10 May without my authorisation. The last response I received from Pupganics (from a person) was on 21 May. I have checked the tracking link that was given to me and that shows the package has been out for delivery since 22 May. I have written to them once again requesting an update and a refund and got the usual automated response.
I will update this review in a few days time.
Update: This is particularly for South African customers. I have received my Pupganics package 7 hours after I posted a review on Trust Pilot. It was at my local Post Office! I enquired from the representative at the Post Office regarding their role in the delivery of Pupganics products and I was informed that the Post Office sends an SMS to alert the customer that they have a package for you. Take along your ID/driver's licence and sign for the package. Be aware that there is a charge of R250 that the Post Office charges.
I am not sure why Pupganics could not inform me that I need to check with my local Post Office as this would have save a lot of negative comment and also drawing the wrong conclusions. I have taken this up with them and hopefully they start informing South African customers to check with their local Post Office which will go a long way to speeding up delivery.
Pupganics has also cancelled the subscription that was attached to my banking account and they have also refunded my second order. I have received notification form my bank regarding the refund. So this issue has also been resolved.
I have start Bella on the soft chews and I may do a final update on this review to let you know how she is getting on!
10 avril 2026
Avis spontané
Réponse de Pupganics
Hi Emily! Thank you so much for taking the time to share your experience — we truly value your feedback and want to make sure everything is fully resolved for you.
We're happy to confirm that your first order (#14004) is now awaiting collection, and we have sent you an email with all the collection details.
We sincerely apologize for the delay in our responses. We are committed to doing better for you and all of our customers going forward.
Regarding the charge on 10 May (order #21087) — this was placed as part of a subscription on your account. An email would have been sent prior to this charge with details of the upcoming order. We completely understand that this may not have been your intention. Even though that second order is currently in transit, please do keep it with our compliments. We have already processed a full refund for that order and your subscription has been cancelled.
We hope this goes some way in making things right. Our goal is always for every customer to feel genuinely looked after. We truly hope to have the opportunity to restore your confidence in us. If you have any concerns, please reply to our email.
Me just buy 1 time and automatic order 3 time
Me just buy 1 time . I get the item . Good. But me just look the ads automatic order and cut my balance . Item come but diferent and no have smeel beef like before .
Me thraw at trash . I dont want my baby get sick
3 mai 2026
Avis spontané
Réponse de Pupganics
Hi Mina! Thank you for bringing this to our attention, and we're so sorry about your experience. We completely understand your concern — your baby's health and safety are the top priority, and we would never want you to feel uncertain about any product you receive from us.
We want to get this sorted out for you right away. Please send us an email at help@pupganics.com with your order number and the name shown on your Trustpilot profile as the subject line so we can locate your order immediately.
We promise we will make this right for you. 🐾
Suscripción y cobro automático. Y no llega producto
Mi experiencia ha sido muy mala.
Compré un producto el 30 de abril y aún no llega (orden 1840) y además, hoy se realizó un cobro automático a mi tarjeta nuevamente. Cobro que no acepte (orden 25805).
Favor necesito que se anule este último cobro y me den una respuesta real sobre si me llegará el pedido o no.
28 mai 2026
Avis spontané
Réponse de Pupganics
Hola, lamentamos mucho escuchar sobre tu experiencia, este no es el estándar que nos exigimos y entendemos completamente tu frustración.
Con respecto a tu primer pedido (#18490), hemos verificado y actualmente se encuentra en camino, con un enlace de seguimiento actualizado. Nos disculpamos sinceramente por la demora y queremos asegurarte que está en camino. Ten en cuenta que desde entonces hemos migrado a envíos desde Estados Unidos, lo que significa entregas más rápidas y confiables para todos nuestros clientes en adelante.
En cuanto al cargo adicional, hemos procedido a cancelar tu suscripción y procesado un reembolso completo por el pedido #25805. Deberías verlo reflejado en unos pocos días hábiles, dependiendo de tu banco.
Nuevamente, lamentamos mucho los inconvenientes ocasionados. Si tienes alguna pregunta adicional o necesitas ayuda, no dudes en contactarnos a help@pupganics.com siempre estamos felices de ayudarte.
Estafadores y Ladrones
Pésima experiencia hice una compra el 24/04/2026, por 2 productos, $53240 y me llegaron correo con el seguimiento con un nro de orden, después indicaba entregado, reclame, me llegó otro correo con otro nro de seguimiento y así cada vez que reclamaba, pero los productos nunca llegaron, hasta que me apareció un pago, en mayo, supuestamente realizado o autorizado por mí a mi cuenta corriente nuevamente por la misma cantidad, el cual se rechazó, el banco tuvo que bloquear mi tarjeta y darme otra, días sin tarjeta, ya que estos estafadores, tenían mis datos y estaban realizándose pagos que yo jamás autorice y más encima nunca me llegó el producto. Son unos estafadores
21 mai 2026
Avis spontané
Réponse de Pupganics
Hi Veronica, thank you for bringing this to our attention — we're truly sorry to hear about your experience and want to address your concerns directly.
We want to be very clear: Pupganics is not a scam. We are a legitimate company and take these kinds of accusations seriously.
When placing an order, subscription details are clearly outlined, and a confirmation email is also sent noting that an order will be placed every 4 weeks. We want to make sure all of our customers are fully informed before and after purchasing.
Upon reviewing your account, we can confirm that your first order was successfully delivered. We are currently looking into the status of your second order and will be reaching out to you directly via email with an update.
We have also cancelled your subscription, so there will be no further charges going forward.
We're always happy to help and want to make this right for you.
Automatic Subscription and delay in delivery
First purchase was done on 12th March Order: #20639 which I haven't received the same till now. I been following up with their email to their helpdesk. They don't care and take a lot of days and reminders to reply to emails.
Secondly I just wanted a one month supply and the subscription was not ticked but is automatically activated. I was even charged for 9th April and 7th May but till date no package has arrived.
When I tracked the first order it is mentioned as delivered which I did not receive.
27 mai 2026
Avis spontané
Réponse de Pupganics
Hi Samjith! Thank you for taking the time to share your experience — we're truly sorry for the frustration and inconvenience this has caused.
We've looked into your account and want to update you on the steps we've taken:
✅ Your subscription has been cancelled — there will be no further charges going forward.
✅ The charges from 9th April and 7th May have been fully refunded.
📦 Regarding Order #20639 — although it shows as delivered in our system, we completely understand that you have not received it. We have reached out to our shipping partner to investigate this and will follow up with you directly via email.
We also sincerely apologize for the delays in our helpdesk responses — that is not the standard of service we aim to provide, and your feedback has been noted internally.
Please don't hesitate to reach out if there's anything else we can help with. We're committed to making this right for you.
Let's start with the 'recurring order'…
Let's start with the 'recurring order' that I DID NOT TICK ... it seems to happen automatically in their system. I wanted a ONE OFF ORDER of 3 months supply to try. I can only access their website via my phone. My computer security tells me its a scam site and I cannot override it.
I have asked them to remove all my details and payment details as there does not seem to be a function to do this. Got confirmation of yet another reoccurring order ... emailed told them NO STOP DONT SEND and to REFUND my money and to REMOVE MY DETAILS. It's an endless nightmare. My dogs eat it reluctantly. They are not fussed on them and zero reduction in their itch. I'm regretting purchasing from them. Buyers take note of the reoccurring orders. You can only cancel via email when you should be able to do it yourself. You can't seem to delete anything either. Not impressed. First order 27 March. Received. Reoccurring order 25 April Cancelled and Refunded. Reoccurring order that was supposed to be cancelled 26 May. No response to emails this time. No refund either and product supposedly sent. It just doesn't end.
In reply to your response. I have sent a reply to your email dated 23rd May saying you are packing my order. I sent a further email 25th May asking for all my details to be removed.which was in response to your email datedx24th May.
You emailed again 26 May saying order is on its way. I replied 27th May do not sent. Sent another email 27th May and one again tonight 28th May.
How many emails do I have to send to get a response. Order number 24128
I have just emailed you again and responded not with a refund but with with a 'you can track my order' that I didn't order and DO NOT WANT ... stop mucking me around. Read the emails. REFUND MY MONEY AND EVERYONE ELSES. Your message below means nothing if you don't fix this mess.
To confirm because I just checked the recurring orders is AUTOMATICALLY CHECKED AND IT SAYS CANCEL ANY TIME ZERO COMMITMENT ... BUT BECAUSE it automatically checks the subscription box you are caught if you don't see it. There is NO WAY TO CANCEL ANYTHING. THIS COMPANY JUST WANTS YOUR MONEY. THEY ARE DISHONEST. I have sent dozens of emails asking how to delete my details. Asking them to delete it for me.
I'm disgusted. They need to be shut down. Report them to Facebook to get them removed.
Pupganics REMOVE MY DETAILS FROM YOUR SYSTEM AND STOP STEALING MY MONEY
23 mai 2026
Avis spontané
Réponse de Pupganics
Hi Suzie! We are truly sorry to hear about your experience — this is clearly not the service we want to provide to our customers, and we completely understand your frustration.
We've searched our system and were able to locate your email address, however we're unable to find any orders associated with it. We want to get this resolved for you as quickly as possible.
Could you please reply to our email with your order details so we can look into everything right away? We want to address the outstanding refund, the unwanted order, and your request to have your details removed — all as a matter of priority.
We appreciate your patience and look forward to hearing from you so we can make this right.
I am very happy with this product and…
I am very happy with this product and my dog seems to enjoy them. The only issue I had was the deliver by ELTA , the Greek courier. They failed to deliver, claiming my name was not on the bell . They were impossible to contact to rearrange delivery. I would recommend you find some other company. ELTA do not have a good reputation in Greece.
21 mai 2026
Avis spontané
Réponse de Pupganics
Hi Margaret! Thank you so much — we are so happy to hear you and your pup are loving the product!
We are truly sorry about the experience with the courier. The good news is we have moved our fulfillment to the United States and now have a dedicated shipping partner in Greece for faster, more reliable deliveries.
Feel free to contact us at help@pupganics.com if you have any questions — we are always happy to help!
Thank you - Received and resolved efficiently
I had the same experience as many and it seems that the use the SA postal system that does not notify you that there is a parcel for collection and the parcel took longer then 6 weeks to arrive. I also experienced an automatic debit order for re-curing monthly orders. I sent many emails and finally someone reverted. They were amazing in resolving. The automatic order was stopped. I received the first and second order that I was charged for and they refunded the second order. I would love to continue using the product but due to the postal service or way it is sent to South Africa, it will be a challenge. I have started using the product on our lab and hope it will help her. Thanks for resolving.
25 mai 2026
Avis spontané
Réponse de Pupganics
Hi! Thank you so much for your kind words and for your patience throughout this experience — it truly means a lot to us!
We are so glad our team was able to resolve everything for you, and we hope your lab is already loving the product!
We are excited to share that we have since moved our fulfillment to the United States, which means South Africa deliveries will be significantly faster and more reliable going forward. We really hope this gives you the confidence to continue using Pupganics!
Feel free to reach out at help@pupganics.com anytime.
Mis dos perritos pararon de rascarse y…
Mis dos perritos pararon de rascarse y lamerse las patas. Su pelaje se ve saludable. Es facil de masticar para ellos. Les encanto el sabor.
25 mai 2026
Avis spontané
Réponse de Pupganics
Hola. ¡Esto nos alegró el día! 🐾 Nos hace muy felices saber que tus dos perritos, han dejado de rascarse tanto y que su pelaje luce más saludable. Y saber que además les encanta el sabor es aún mejor.
Muchas gracias por tomarte el tiempo de compartir tu experiencia con nosotros. Significa mucho para todo nuestro equipo poder ser parte del bienestar de tus mascotas y acompañarlos en este camino. 🐶❤️
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