Cannot fault this company from start to finish.The assesment was very well explained about everything.simon & andy delivered the bed on time, set the bed up quickly & explained to me do & donts,respec... Voir plus
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From initial demonstration to delivery was Excellent We are very pleased with the final product. Richard D and Stuart who delivered and installed the chair were efficient, extremely polite and helpf... Voir plus
L'entreprise a répondu
John came to demonstrate the adjustable bed excellent - so good we ordered one! 2 1/2 weeks later it was delivered and fitted by Matt B and Simon. And can’t praise them enough for their whole at... Voir plus
L'entreprise a répondu
I’ve had my new riser recliner chair for a little over two days and though I don’t often write reviews I have to let the world know how impressed I am. For someone like me with a chronic conditi... Voir plus
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À propos de l'entreprise
The Recliner Factory
Écrit par l'entreprise
- British Built Riser Recliners at Factory Direct Prices
- At the Recliner Factory, we’re passionate about making quality products and offering excellent service – that’s why our customers trust us again and again with their comfort.
- Peace of Mind
- All of our riser recliner chairs come complete with a reassuring 3-year labour and parts guarantee as standard. This offers you complete peace of mind. In the rare event of a problem with your chair, we will ensure one of our own fully-trained engineers is sent out to resolve the situation without any disruption.
- Hand Built in Britain
- The Recliner Factory has been handcrafting high quality British made chairs for over 25 years. Our purpose built factory is situated in the heart of the West Midlands, in Brierley Hill. A key reason behind this was its traditional links to the furniture industry, allowing us to draw on the wealth of skills and knowledge provided by the local workforce.
- Free UK Mainland Delivery
- Your new riser recliner will be delivered by appointment on a day suited to you. Our experienced two-man delivery team will install and set up your recliner, demonstrate all of its functions to you again and remove your existing recliner if required.
Coordonnées de contact
Pedmore Rd Industrial Estate, DY5 1TJ, Dudley, Royaume-Uni
- 0800 988 2898
- sales@reclinerfactory.com
- www.reclinerfactory.com
4,7
Excellent
2 k avis
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Very friendly and efficient service.
Very efficient delivery service from arrival. Removed old chair easily with no fuss. Assembled our new chair in no time and gave a full test run to show all the features and ensure there were no issues. The men were very friendly and courteous.
19 mai 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that the delivery went so smoothly, from removing your old chair without any fuss to assembling your new one quickly and efficiently.
It’s great to know the team took the time to demonstrate all the features and ensure everything was working perfectly before leaving, all while being friendly and courteous throughout.
We really appreciate you taking the time to share your experience, and if you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Craig was very professional
Craig was very professional. Took care with bringing in the demo chair ensuring rug was under the wheels. He went through all the specifications and dimensions. Really pleased we waited for the visit and the demo. Mum has snapped up the chair as its all made to measure. 10 stars.
16 mai 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your fantastic review. We’re delighted to hear that Craig provided such a professional and considerate demonstration, taking care to protect your home while setting everything up.
It’s great to know he explained all the specifications and dimensions clearly, helping you feel confident in your decision. We’re especially pleased to hear that your mum is so happy with her made‑to‑measure chair — and your “10 stars” truly means a lot to us!
We’ll be sure to pass your kind words on to Craig. If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Thank you
Thank you to Steve and Laurence for delivering my chair (order ref SRC17713). Very polite and helpful in explaining everything.
15 mai 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your kind feedback. We’re delighted to hear that Steve and Laurence provided such polite and helpful service when delivering your chair, and that they took the time to clearly explain everything to you.
Your order reference is appreciated, and we’re really pleased to know you had such a positive experience. We’ll be sure to pass your kind words on to both of them.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Alastair was very informative not…
Alastair was very informative not pushy at all friendly. A great product and a good demonstration
14 mai 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your kind feedback. We’re delighted to hear that Alastair provided such an informative, friendly, and relaxed demonstration. It’s great to know you felt comfortable and under no pressure, while still getting all the information you needed.
We’re also pleased that you think highly of the product — and that the demonstration helped bring it to life for you.
If you need anything at all moving forward, we’re always here to
help.
Warm regards,
The Recliner Factory Team
Good Delivery Service
Very pleased with Delivery of my dads recliner chair, Dean Wildwood was most helpful and showed my dad how to use his new chair.
Two great delivery guys
12 mai 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your lovely feedback. We’re delighted to hear that your dad’s recliner was delivered smoothly and that Dean Wildwood was so helpful in showing him how to use his new chair.
It’s great to know our delivery team made such a positive impression — we’ll be sure to pass your kind words on to Dean and the team. We hope your dad enjoys his new chair in comfort.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Delivery and Demonstration of my chair
Chris and Konrad took the time to demonstrate all the modes of my chair. They were friendly, courteous and very professional and made sure that I was comfortable with my chair before departing.
7 mai 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your kind feedback. We’re delighted to hear that Chris and Konrad took the time to demonstrate all the features of your chair and ensured you felt completely comfortable using it before they left.
It’s great to know they provided such friendly, courteous, and professional service — exactly what we aim for. We’ll be sure to pass your kind words on to them.
If you need any further assistance, we’re always here to help.
Warm regards,
The Recliner Factory Team
Bradley came to do s demonstration…
Bradley came to do s demonstration found him to be very informative and polite listened to specific requirements happy yo purchase on the day looking forward to my nee chair
6 mai 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your lovely feedback. We’re delighted to hear that Bradley provided a very informative and polite demonstration, carefully listening to your specific requirements. It’s great to know you felt happy and confident to purchase on the day.
We’re sure you’ll love your new chair and hope it brings you lots of comfort. If you have any questions while you’re waiting for delivery, please don’t hesitate to get in touch.
Warm regards,
The Recliner Factory Team
Both Brad and Alex delivered the chair…
Both Brad and Alex delivered the chair on time went through the procedures regarding how to use the recliner. Ensuring every thing was fit for purpose
6 mai 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your kind feedback. We’re delighted to hear that Brad and Alex delivered your chair on time and took the care to thoroughly explain how to use the recliner. It’s great to know they ensured everything was fit for purpose and working exactly as it should be before leaving.
We’re really pleased you’re happy with the service, and if you need any further support, we’re always here to help.
Warm regards,
The Recliner Factory Team
It is a beautiful and nice experience
It is a beautiful and nice experience. Neil and Martin did great job in setting the bed... I love the bed as well..
5 mai 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your lovely feedback. We’re delighted to hear that you had such a nice experience and that Neil and Martin did a great job setting up your bed. It’s wonderful to know everything was installed to your satisfaction and that you’re loving the bed as well.
Your kind words mean a great deal to us, and we’ll be sure to pass your appreciation on to Neil and Martin. If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Good product and good service
My Riser recliner chair was delivered on time as per the phone call received earlier to give me an approximate time. It was delivered by Lawrence and Steve who were very pleasant , efficient and knowledgeable answering all of my questions. Everything was explained and demonstrated and I am very pleased with both the product and the service.
5 mai 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your lovely feedback. We’re delighted to hear that your riser recliner chair was delivered on time and that our pre‑delivery call helped make everything run smoothly.
It’s wonderful to know that Lawrence and Steve were pleasant, efficient, and knowledgeable, taking the time to answer all of your questions and clearly demonstrate the chair’s features. We’re especially pleased to hear that you’re very happy with both the product and the service you received.
Your satisfaction means a great deal to us, and if you ever need anything in the future, we’re always here to help.
Warm regards,
The Recliner Factory Team
Excellent experience
Personality, appearance, knowledge to get everything I wanted.
30 avril 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your lovely feedback. We’re delighted to hear that our representative’s personality, presentation, and product knowledge helped ensure you got exactly what you were looking for. Making sure every customer feels confident and well supported is very important to us.
We really appreciate you taking the time to share your experience, and if you need anything at all going forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
I’m extremely disappointed with both…
I’m extremely disappointed with both the quality of this product and the aftercare.
We purchased a bespoke recliner chair just under two years ago. The recommended retail price was £6,676, and even after a discount we still paid £3,338, so we expected a high-quality, durable product.
Unfortunately, the upholstery has already started to crack and deteriorate badly with normal use. This is not what you would expect from a chair at this price point, especially one designed for comfort and regular daily use.
When we raised the issue, we were told the chair is made from “leatherette” (which was not made clear at the time of purchase), and that the damage was caused by contact with my husband’s hands and bodily fluids. I find this explanation completely unacceptable. A recliner chair is meant to be used, and normal contact with skin should not cause the material to break down in under two years.
What’s most disappointing is the lack of responsibility taken. Rather than acknowledging a clear issue with durability, the blame has been placed on normal use.
For a company selling products at this level, I would expect far better quality materials and far better customer service.
I would strongly advise others to clarify exactly what materials are being used before purchasing, and to be cautious about expectations of longevity.
Edit !!! What oils and creams ? Although now I have been told it is wear and tear, even though you have a three year guarantee.
29 avril 2026
Avis spontané
Réponse de The Recliner Factory
Hello Ms Growcott,
We’re sorry to hear about your experience and the disappointment caused. This is not the quality or service we aim to provide.
We understand your concerns about durability, especially given the investment, and we regret that our response left you feeling your concerns weren’t fully acknowledged.
We have many different fabric types that can be selected at various price ranges, we are clear which fabrics are selected to ensure they are looked after and last as long as possible.
We do understand that there were external factors such as oil and/or creams that could have contributed to the deterioration, we understand this can be disappointing.
Please do reach out if there is anything else we can assist with.
Kind Regards
Customer Services
Recliner chair.
Matt @ Ionut behaved in a professional but friendly manner, making sure I understood the instructions on how to operate the chair
28 avril 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your kind feedback. We’re delighted to hear that Matt and Ionut were both professional and friendly, and that they took the time to ensure you fully understood the instructions and how to operate your new chair confidently.
Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience.
Warm regards,
The Recliner Factory Team
From start to finish the customer…
From start to finish the customer service was excellent and professional
The engineers Chris and Konrad were very knowledgeable about the process and installation and genuinely nice guys. Thank you ☺️
21 avril 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your lovely feedback. We’re delighted to hear that you experienced excellent, professional customer service from start to finish. It’s great to know that Chris and Konrad were knowledgeable about the process and installation and just as importantly, that they made the experience pleasant and reassuring.
Your kind words really mean a lot to us, and we’ll be sure to pass your thanks on to Chris and Konrad. They’ll be delighted to hear it.
If you need anything at all in the future, we’re always here to help.
Warm regards,
The Recliner Factory Team
Dean and Billy SRC17594-1
Dean and Billy SRC17594-1
Were on time, and very friendly. They were quick to put the bed together and completely cleared away all the rubbish after. Plus, they clearly explained how to use the bed. All in all a very good experience.
27 avril 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your kind feedback. We’re really pleased to hear that the team arrived on time, were friendly, and completed the installation quickly and efficiently. It’s great to know they cleared away all the packaging and took the time to clearly explain how to use your new bed.
We’re delighted that everything came together to give you such a positive experience. If you need any further assistance in the future, we’re always here to help.
Warm regards,
The Recliner Factory Team
The purchase from the beginning to…
The purchase from the beginning to delivery of the chair was excellent. The installation team, Matt and Ionut were very polite and informative and gave a very good demonstration of the chair features and to operate it. My wife had just fallen having tripped over and they both helped back to her feet and onto the sofa.
23 avril 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for such a wonderful and detailed review.
We’re delighted to hear how professional, friendly, and thorough our salesman was, and that he was able to answer all of your questions while guiding you through the different options available.
It’s especially lovely to know that the full demonstration of the technical features was helpful, and that you felt supported throughout the process with absolutely no pressure. Providing a caring, respectful experience, particularly when assisting elderly customers, is something we take great pride in.
We’re thrilled that you’re pleased with both the service and the product, and we truly appreciate your recommendation. We look forward to welcoming you back when you’re ready to explore more Willowbrook products.
Explained everything I needed to know
Explained everything I needed to know. Demonstrated a recliner chair that I sat in & used controls, showed me additional products that could be added to the chair if I wished. Showed me several books of swatches & I chose the material & colour I liked. Measured so the chair I chose fitted me properly & comfortable.
I have ordered & now looking forward to hear when it is made & ready for delivery. The salesman was excellent 👍 & very knowledgeable. Thank you.
17 avril 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your detailed and kind feedback.
We’re delighted to hear that everything was clearly explained and that you were able to fully try the recliner chair, use the controls, and explore the additional options available. Taking time to demonstrate features, discuss preferences, and ensure the chair is properly measured and fitted for comfort is a really important part of what we do.
It’s wonderful to know you felt well supported when choosing the fabric and colour, and that you’re now looking forward to your chair being made and delivered. We’re especially pleased to hear such lovely comments about the salesman’s knowledge and approach — we’ll be sure to pass this on.
Thank you again for choosing Willowbrook. We hope you thoroughly enjoy your new chair once it arrives.
Alex was the prefect gentleman.
Alex was the prefect gentleman.
He spent the time with my mum to show her all the capabilities available with the riser recliner chair, including heat and massage.
Thank you Alex for being a really true professional.
Dominic
8 avril 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear that Alex took the time to ensure your mum felt comfortable and fully informed about all the features of her riser recliner chair, including the heat and massage functions.
Your kind words about Alex’s professionalism mean a great deal, and we’ll be sure to pass your thanks on to him. Providing patient, caring, and supportive service is exactly what we aim for.
If you or your mum need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Steve G
Steve G
Is an empathic representative for a brilliant bespoke product and company.
Clear and knowledgeable to aid my decision making. The product experience was heaven for my body which was in pain. Thank you.
8 avril 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your thoughtful and heartfelt review. We’re delighted to hear that Steve G provided such an empathic, knowledgeable, and clear demonstration, helping you make the right decision with confidence.
It’s especially wonderful to know that the product experience brought real comfort and relief, that’s exactly what our bespoke chairs are designed to do. Your kind words about both Steve and the company mean a great deal to us, and we’ll be sure to pass your feedback on to him.
Thank you again for sharing your experience. If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Our original review was for the setting…
Our original review was for the setting up of the bed only.
The actual purchase, well we only wanted a price at first, but when we got that we said no way could we afford, but as the price came down so did the quality, not comfortable at all, we still haven't got the omitted headboard although apparently on order, not impressed.
4 mars 2026
Avis spontané
Réponse de The Recliner Factory
Good Afternoon,
Thank you for your review, we are really sorry to hear of the issues that you have experienced, we would love the opportunity to but this right. Could I please ask that you contact us directly so we can assist as much as possible.
Thank you
Customer Services
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