Absolutely lovely young man. Really comfortable to discuss everything with him. Can't fault his customer service and professionalism throughout the consultation. Did a perfect job of finding the right... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The customer support at Willowbrook is absolutely first class. I have contacted them twice after purchasing an adjustable bed. On both occasions the response was super quick and my problems were resol... Voir plus
L'entreprise a répondu
My parents have recently purchased a two seater recline and raise sofa and found the entire process very stress free. Everyone at every stage of the process has been extremely sensitive, thoughtful an... Voir plus
L'entreprise a répondu
Friendly company.Easy to deal with .Fast response to enquiries. No pressure to order.Daniel the advisor explained and demonstrated the bed . Delivered in just over two weeks.Two men delivered the b... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Adjustable Bed Factory is a well established British manufacturer of furniture, operating from a purpose built factory situated in the heart of the West Midlands. Our furniture is built with care and attention by true British craftsmen. We employ quality standards unrivalled by many others and we only use the finest raw materials in the construction of all our furniture. With over 30 years of manufacturing experience behind us, we feel we are qualified to offer a range of the finest adjustable beds that combine style with the highest levels of comfort, as well as being beautiful enough to grace anyone’s home. And don’t forget – we manufacture and sell all of our products directly to you, the customer.
British-Made Adjustable Beds at Factory Direct Prices
Écrit par l'entreprise
- At The Adjustable Bed Factory, we’re passionate about making quality products and offering excellent service – that’s why our customers trust us again and again with their comfort.
- Peace of Mind
- All of our adjustable beds come complete with a reassuring 3-year labour and parts guarantee as standard. This offers you complete peace of mind. In the rare event of a problem with your bed, we will ensure one of our own fully-trained engineers is sent out to resolve the situation without any disruption.
- Hand Built in Britain
- The Adjustable Bed Factory has been handcrafting high quality British made beds for over 25 years. Our purpose built factory is situated in the heart of the West Midlands, in Brierley Hill. A key reason behind this was its traditional links to the furniture industry, allowing us to draw on the wealth of skills and knowledge provided by the local workforce.
- Free UK Mainland Delivery
- Your new adjustable bed will be delivered by appointment on a day suited to you. Our experienced two-man delivery team will install and set up your bed, demonstrate all of its functions to you again and remove your existing bed if required.
Coordonnées de contact
Pedmore Rd Industrial Estate, DY5 1TJ, Dudley, Royaume-Uni
- 0800 988 2898
- sales@adjustablebedfactory.com
- www.adjustablebedfactory.com
4,8
Excellent
745 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Wonderful sales representative
Absolutely lovely young man. Really comfortable to discuss everything with him. Can't fault his customer service and professionalism throughout the consultation. Did a perfect job of finding the right product for my needs. Can highly recommend
23 avril 2026
Avis spontané
Réponse : Adjustable Bed Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that you felt completely comfortable throughout your consultation and that our representative provided such excellent customer service and professionalism. It’s great to know they took the time to understand your needs and helped find the perfect product for you.
Your recommendation truly means a lot to us, and we really appreciate you sharing your experience.
Steve G was on time
Steve G was on time, answered all my questions and did very good demonstrations which made me happy to order. I would recommend this company.
14 avril 2026
Avis spontané
Réponse : Adjustable Bed Factory
Thank you so much for your lovely review. We’re delighted to hear that Steve G arrived on time, answered all of your questions, and provided clear, informative demonstrations that gave you the confidence to place your order. That’s exactly the experience we aim to provide.
Your recommendation means a great deal to us, and we’ll be sure to pass your kind feedback on to Steve.
If you need anything at all going forward, we’re always here to help.
A real person who explained everything…
A real person who explained everything and made me feel at easy
3 avril 2026
Avis spontané
Réponse : Adjustable Bed Factory
Thank you so much for your kind feedback. We’re really pleased to hear that you felt comfortable and at ease throughout the experience, and that everything was explained clearly by a real, attentive member of our team. That personal, reassuring approach is exactly what we aim to provide.
If you need anything at all going forward, we’re always here to help.
Steve G was amazing
Steve G was amazing, very personal. Ensured that the bed was tailored to my individual needs. Very focused on me as a customer.
2 avril 2026
Avis spontané
Réponse : Adjustable Bed Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that Steve G provided such a personal and attentive service, and that he took the time to ensure the bed was tailored specifically to your individual needs. Putting our customers first is at the heart of everything we do, so it’s great to know you felt so well looked after.
We’ll be sure to pass your kind words on to Steve, he’ll really appreciate them. If there’s anything you need going forward, we’re always here to help.
Steve G went above and beyond in…
Steve G went above and beyond in getting the correct bed for us and even came back to help us order our new bed.
28 mars 2026
Avis spontané
Réponse : Adjustable Bed Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that Steve G went above and beyond to make sure you found the perfect bed, and even returned to assist you with placing your order. Providing that level of care and support is exactly what we strive for, and your kind words mean a great deal.
We’ll be sure to pass your praise on to Steve — he’ll really appreciate it.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Adjustable Bed Factory Team
Simon Williams was very helpful
Simon Williams was very helpful, polite and cheerful! A very satisfactory outcome and experience
24 mars 2026
Avis spontané
Réponse : Adjustable Bed Factory
Thank you so much for your kind review!
We’re delighted to hear that Simon Williams provided such helpful, polite, and cheerful service. It’s wonderful to know that your experience with him was so positive and resulted in a very satisfactory outcome.
Thank you again for taking the time to share your feedback — it means a lot to us.
Warm regards,
The Adjustable Bed Factory Team
Fast and effiicient
16 mars 2026
Avis spontané
Réponse : Adjustable Bed Factory
We’re really pleased to hear that you found our service fast and efficient. Providing a smooth, hassle‑free experience is exactly what we aim for.
If you need anything else in the future, we’re always here to help.
Warm regards,
The Adjustable Bed Factory Team
Simon Williams
Simon Williams
Very good with the demonstration very informative
20 mars 2026
Avis spontané
Réponse : Adjustable Bed Factory
We’re delighted to hear that Simon Williams provided a clear and informative demonstration. His product knowledge and friendly approach are things we’re very proud of, and it’s great to know this came across during your visit.
Thank you again for taking the time to share your feedback — it’s truly appreciated.
Warm regards,
The Adjustable Bed Factory Team
Great delivery
Bed delivered and fitted by Ian, first delivery of the day completed quickly and efficiently.
Bed functions demonstrated and old bed removed with no mess left behind.
Great service, thank you Ian!
20 mars 2026
Avis spontané
Réponse : Adjustable Bed Factory
Thank you so much for your lovely feedback. We’re delighted to hear that Ian delivered and fitted your bed so quickly and efficiently, especially being the first delivery of the day. It’s great to know he demonstrated all the bed’s functions clearly and removed your old bed with no mess left behind.
We really appreciate your kind words Ian will be thrilled to hear them.
Thank you again for choosing us!
Good delivery guys
Good delivery guys. Steve Laurance. Very helpful. Thanks
19 mars 2026
Avis spontané
Réponse : Adjustable Bed Factory
Thank you for your feedback! We’re delighted to hear that Steve and Laurance provided great service and were so helpful during delivery. We really appreciate your kind words.
Thanks again for choosing us!
Very efficient delivery and took time…
Very efficient delivery and took time to explain everything we needed to know.
16 mars 2026
Avis spontané
Réponse : Adjustable Bed Factory
Thank you for your kind feedback. We're really pleased to hear that the delivery was efficient and that the team took the time to explain everything you needed to know. Providing clear guidance and great service is something we take pride in.
Thank you again for choosing us!
Bradley came to see us regarding a bed…
Bradley came to see us regarding a bed was very helpful, price was good looking forward to my new bed
13 mars 2026
Avis spontané
Réponse : Adjustable Bed Factory
Thank you so much for your feedback. We’re delighted to hear that Bradley was very helpful during his visit and that you were pleased with the price. It’s great to know everything went smoothly, and we’re thrilled that you’re looking forward to your new bed.
Thank you again for choosing us!
First class customer support
The customer support at Willowbrook is absolutely first class. I have contacted them twice after purchasing an adjustable bed. On both occasions the response was super quick and my problems were resolved. The bed is well made, good quality and custom made. My problem yesterday was resolved by Paige and she couldn't have been more helpful
12 mars 2026
Avis spontané
Réponse : Adjustable Bed Factory
Thank you so much for your wonderful feedback. We’re delighted to hear that you’ve received first‑class support from our Customer Care team, not just once but on both occasions you contacted us. It’s great to know your queries were resolved quickly and that your adjustable bed continues to meet your expectations in quality and craftsmanship.
A special thank you for mentioning Paige she’ll be thrilled to hear your kind words. We’re so pleased she was able to help and make the experience as smooth as possible for you.
We truly appreciate you taking the time to share your experience.
Could not wish for a better team…out of this world
Could not wish for a better team Lawrence And Steve frist class service
11 mars 2026
Avis spontané
Réponse : Adjustable Bed Factory
Thank you for your fantastic review. We’re delighted to hear that Lawrence and Steve provided first‑class service you truly couldn’t be in better hands. Your kind words mean a lot, and we’ll be sure to pass your praise on to them.
If you need anything else at all, we’re always here to help.
Warm regards,
The Adjustable Bed Factory Team
The Adjustable Bed Factory
I have been looking online for an adjustable bed for a few weeks. I inadvertently contacted The Adjustable Bed Factory twice. I received a phone call from them to say that I had already contacted them last month, for which I apologised. The lady then went on to try and get me to have a home demonstration again, which í said I didn't want, thank you. She got quite rude (I thought) at this point and was saying that she didn't understand why I'd contacted them again if I didn't want the home demo. I explained that I've looked at lots of websites and had obviously got muddled (there are several with similar names ie. The adjustable bed factory, the adjustable bed company, Better bed company....). She asked if I was looking to go to shops and try beds? I replied that yes, I was, to which she replied that, in that case, she really didn't understand why I wouldn't have a home demo which was the same thing, but in my house?
I am a single, disabled lady with valid reasons why I don't want someone coming to my home, which I don't feel I should have to share with a call centre handler. A polite "No thank you" should be enough! She was, however, not going to take no for an answer.
I am a very considerate and polite lady, but I ended up having to cut the call because she wouldn't stop questioning me. I felt very guilty for doing so, but I was not being heard. Her manner was not proportionate to someone accidentally filling in their online request for a brochure form twice! That is exactly what I requested....a brochure. Not an in-home demonstration!
I can see that many people have had a positive interaction with this company, but mine, unfortunately was not.
If these companies refuse to put their prices on their websites (which I fail to understand, if their home demonstrations are without obligation to buy), or even a ballpark figure if they're customisable, then people will, I'm sure, make the same mistake as I did, of contacting them twice.
This lady's customer service/ manner left a lot to be desired.
10 mars 2026
Avis spontané
Réponse : Adjustable Bed Factory
Good Afternoon Ange,
Thank you for your review and we are sorry to hear of your experience. We would really value the opportunity to put this right for you and would ask that you contact our customer service department.
Unfortunately we aren't left with many details to be able to locate your enquiry.
Thank you once again,
Customer Service
Great demonstration from Bradley
Great demonstration from Bradley , He explained everything well looking forward for a new chair
9 mars 2026
Avis spontané
Réponse : Adjustable Bed Factory
Thank you so much for your lovely review. We’re delighted to hear that Bradley provided a great demonstration and explained everything clearly. It’s wonderful to know you’re now looking forward to your new chair we can’t wait for you to enjoy it!
If you need anything at all in the meantime, we’re always here to help.
Warm regards,
The Recliner Factory Team
Simon Williams came to see me regarding…
Simon Williams came to see me regarding a bed, everything was fabulous and well explained
6 mars 2026
Avis spontané
Réponse : Adjustable Bed Factory
Thank you for your lovely review. We’re delighted to hear that Simon Williams provided such a fabulous visit and explained everything clearly during your bed consultation. It’s wonderful to know you felt well supported and informed throughout the process.
If you need anything else at all, we’re always here to help.
Warm regards,
The Adjustable Bed Factory Team
Genuinely helpful
My parents have recently purchased a two seater recline and raise sofa and found the entire process very stress free. Everyone at every stage of the process has been extremely sensitive, thoughtful and helpful. There was no hard sell, they let the quality of the products and the needs of my parents speak for themselves.
23 février 2026
Avis spontané
Réponse : Adjustable Bed Factory
Thank you so much for sharing this thoughtful review. We’re delighted to hear that your parents’ experience from choosing their two‑seater recline‑and‑rise sofa to completing the purchase was completely stress‑free. It’s wonderful to know that every member of our team treated them with the sensitivity, care, and respect they deserve.
We’re especially pleased that the process felt supportive rather than pressured. We firmly believe that the quality of our products, along with each customer’s individual needs, should speak for themselves so your comments mean a great deal to us.
Please pass on our warmest thanks to your parents. If they need anything at all going forward, we’re always here to help.
Warm regards,
The Adjustable Bed Factory Team
Bradley demonstrated the adjustable…
Bradley demonstrated the adjustable bed. He was so friendly and professional. Loved the bed and made the order
25 février 2026
Avis spontané
Réponse : Adjustable Bed Factory
Thank you so much for your lovely review. We’re delighted to hear that Bradley provided such a friendly and professional demonstration of the adjustable bed. It’s wonderful to know you loved the bed and felt confident enough to place your order on the spot.
We truly appreciate you taking the time to share your experience, and we’re here for anything you need while you await delivery.
Warm regards,
The Adjustable Bed Factory Team
Friendly company.Easy to deal with…
Friendly company.Easy to deal with .Fast response to enquiries.
No pressure to order.Daniel the advisor explained and demonstrated the bed .
Delivered in just over two weeks.Two men delivered the bed .Kind, friendly and efficient.Even offered to vacuum the carpet.
The bed is incredibly comfortable and easy to adjust with the controls .All in all a very good experience.Thank you
6 février 2026
Avis spontané
Réponse : Adjustable Bed Factory
Thank you so much for your wonderful review! We’re delighted to hear that you found our team friendly, easy to deal with, and quick to respond to your enquiries. Creating a relaxed, pressure‑free experience is incredibly important to us, so it’s great to know that Daniel’s clear explanations and demonstration helped you feel fully informed and comfortable.
We’re also thrilled that your bed was delivered in just over two weeks and that our delivery team provided such kind, friendly, and efficient service including offering to vacuum the carpet! Little touches like that really show how much we care about our customers' experience.
It’s fantastic to hear that your new bed is incredibly comfortable and easy to adjust with the controls. Knowing it’s making such a positive difference truly means a lot to us.
Thank you again for choosing us and for sharing your experience. If you need anything else at all, we’re always here to help.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.