Very happy with the whole procedure, from initial visit and demonstration to delivery. Chair came within the time promised and is as comfy as expected! Chris and David arrived on time and set up th... Voir plus
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John came to demonstrate the adjustable bed excellent - so good we ordered one! 2 1/2 weeks later it was delivered and fitted by Matt B and Simon. And can’t praise them enough for their whole at... Voir plus
L'entreprise a répondu
Cannot fault this company from start to finish.The assesment was very well explained about everything.simon & andy delivered the bed on time, set the bed up quickly & explained to me do & donts,respec... Voir plus
L'entreprise a répondu
After two false starts regarding delivery, my chair was delivered this morning by Dean and Jibreel. Both young men polite and efficient and had my chair installed and me instructed adequately befor... Voir plus
L'entreprise a répondu
À propos de l'entreprise
The Recliner Factory
Écrit par l'entreprise
- British Built Riser Recliners at Factory Direct Prices
- At the Recliner Factory, we’re passionate about making quality products and offering excellent service – that’s why our customers trust us again and again with their comfort.
- Peace of Mind
- All of our riser recliner chairs come complete with a reassuring 3-year labour and parts guarantee as standard. This offers you complete peace of mind. In the rare event of a problem with your chair, we will ensure one of our own fully-trained engineers is sent out to resolve the situation without any disruption.
- Hand Built in Britain
- The Recliner Factory has been handcrafting high quality British made chairs for over 25 years. Our purpose built factory is situated in the heart of the West Midlands, in Brierley Hill. A key reason behind this was its traditional links to the furniture industry, allowing us to draw on the wealth of skills and knowledge provided by the local workforce.
- Free UK Mainland Delivery
- Your new riser recliner will be delivered by appointment on a day suited to you. Our experienced two-man delivery team will install and set up your recliner, demonstrate all of its functions to you again and remove your existing recliner if required.
Coordonnées de contact
Pedmore Rd Industrial Estate, DY5 1TJ, Dudley, Royaume-Uni
- 0800 988 2898
- sales@reclinerfactory.com
- www.reclinerfactory.com
4,7
Excellent
2 k avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Very knowledgable and helpful
Very knowledgable and helpful. Excellent service and advice
11 février 2026
Avis spontané
Réponse de The Recliner Factory
Thank you for your wonderful feedback! We’re delighted to hear that you received such knowledgeable, helpful service and excellent advice. Our team always aims to make the experience clear, supportive, and enjoyable, so it’s great to know we achieved that for you.
If there’s anything more you need, we’re always here to help.
Warm regards,
The Recliner Factory Team
No idea what hardwood they use
No idea what hardwood they use no prices in the brochures bit of a shock when they turned up for a demonstration for their bespoke recliners with 50% discount. In spectacular sale they start at £2,4000 no wonder the brochures don't carry any prices . I would expect golden balls hanging off it for that price disappointing
11 février 2026
Avis spontané
Réponse de The Recliner Factory
Hello Mr Norton
Thank you for your review, we are sorry to hear of your experience. We hope that you found the demonstration beneficial.
Our bespoke products are custom made to your specific requirements and there are many variations that can be added to your chair which include Heat, Massage and a charging port - these are just some of the features that can be applied which increase the cost of the rise and recliner.
Kind Regards
Customer Services
Dean &Neil the 2 fitters
From ordering our bed to delivering &fitting went like clockwork
Dean &Neil the 2 fitters were very efficient clean and tidy and explained workings well.
10 février 2026
Avis spontané
Réponse de The Recliner Factory
Thank you for sharing your experience! We’re delighted to hear that everything from ordering your bed to delivery and fitting went smoothly just the way it should. It’s great to know that Dean and Neil were efficient, clean, tidy, and took the time to explain how everything works. We’ll be sure to pass on your kind words to them; they’ll really appreciate it. If there’s anything more you need, we’re always here to help.
Warm regards
The Recliner Factory Team
bradley came to give a us a…
bradley came to give a us a demonstrstion on a chair.he was very helpfull got us a good deal.chair was very comfy.he was very professional.
11 février 2026
Avis spontané
Réponse de The Recliner Factory
Thank you for your lovely review! We’re delighted to hear that Bradley gave you a great demonstration and helped you secure a good deal. It’s wonderful to know you found the chair so comfortable and that Bradley’s professionalism made the experience even better.
We’ll be sure to pass on your kind words feedback like this means a lot to the whole team.
If you need anything else, we’re always here to help.
Warm regards,
The Recliner Factory Team
Extortionate £2000 plus for a rubbish riser recliner
Paid £2000 plus for a riser recliner. In my measurements they got my height and weight completely wrong. Had nothing but trouble with it. Was without for 6 months as they repaired it. Now out of warranty and it's broke again. Can't afford to mend it so it's going to the tip where it belongs
15 novembre 2025
Avis spontané
Réponse de The Recliner Factory
Hello Mr Hale
Thank you for your review, we appreciate the feedback, unfortunately we are unable to locate an account with the name provided. We would ask that you contact our customer service department so we can investigate further for you to find a suitable resolution.
Kind Regards
Customer Services
Chris the engineer is a credit to the…
Chris the engineer is a credit to the company. Came to fix and then install my husbands custom made chair. Rich who was helping Chris also made us feel very happy. Overall a very enjoyable experience and a great company. Thank you for the forte family
10 février 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for your wonderful review. We’re delighted to hear that Chris provided such excellent service he truly is a credit to our company, and he’ll be thrilled to hear your kind words. It’s also lovely to know that Rich helped make the visit just as positive and that you both felt happy and well looked after throughout the process.
We’re so pleased your husband’s custom-made chair is now installed, and that the overall experience was enjoyable for your family.
Thank you again from all of us we really appreciate you choosing The Recliner Factory.
Warm regards,
The Recliner Factory Team
Fabulous and chair and demonstration
Fabulous and chair and demonstration
9 février 2026
Avis spontané
Réponse de The Recliner Factory
Thank you for your lovely review! We’re so pleased to hear that you enjoyed the chair and found the demonstration fabulous. It’s great to know our team helped make the experience clear, comfortable, and enjoyable for you.
If you need anything else or have any questions, we’re always here to help.
Warm regards,
The Recliner Factory Team
Bradley was very knowledgeable and…
Bradley was very knowledgeable and helpful
9 février 2026
Avis spontané
Réponse de The Recliner Factory
Thank you for your review! We’re so pleased to hear that Bradley was knowledgeable and helpful during your visit. We’ll be sure to pass on your kind words to him feedback like yours really means a lot to the team.
If there’s anything more we can do for you, we’re always here to help.
Warm regards,
The Recliner Factory Team
Where do I start **********
Where do I start. The lady I first spoke to was great. The salesman (sorry I’ve forgotten his name) was nothing short of excellent. The two fitters came when they said they would. Extremely knowledgable, very clean and tidy. And the added bonus of being very nice guys.
I’ve I could I’d give the experience a 10. Thank you. The hole experience was dead easy. I WOULD HIGHLY RECOMMEND THIS COMPANY AND IT’S STAFF.
9 février 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for taking the time to share your wonderful review! We’re delighted to hear that every part of your experience from your first conversation with our team to the visit from our product specialist, Simon Williams, was smooth, positive, and straightforward.
Our sales and installation teams will be thrilled to know they made such a strong impression. We take great pride in being friendly, knowledgeable, and respectful in every home we visit, so your comments mean a lot to all of us.
It’s fantastic to hear that you’d rate us a 10 and would highly recommend The Recliner Factory. Thank you again for choosing us we truly appreciate your support!
If we can help with anything else in the future, we’re always here.
The Recliner Factory Team
Fabulous company
This is the third time I’ve used this company over the years and I can’t recommend them enough . From ordering my product to delivery and installation they’ve been excellent . Lawrence and Alex who delivered my chair were courteous and very efficient, making sure my delivery was tailored around my needs .I’ve had a bespoke bed and a chair in the past and have just had a more modern specialist recliner . The quality of the products are second to none , sturdy and last years , always great value for money .
6 février 2026
Avis spontané
Réponse de The Recliner Factory
Thank you so much for taking the time to leave such a wonderful review and for choosing us again and again over the years it really does mean a great deal to us.
We’re delighted to hear that your experience, from ordering through to delivery and installation, has once again met your expectations. Lawrence and Alex will be especially pleased to know their courteous, efficient service and attention to your individual needs made a positive difference.
It’s fantastic to hear that your bespoke bed, previous chair, and now your modern specialist recliner have all lived up to our commitment to quality, durability, and value for money. Creating furniture that’s built to last and tailored to our customers is at the heart of what we do.
Thank you for your continued trust and recommendation. We look forward to supporting you again in the future should you ever need us.
Warm regards,
The Recliner Factory Team
John & Imelda
Excellent service! Alex n Lawrence explain it very well how our reclining chairs work. Very pleasant and polite .. working hard people as we are r impress with our chairs too. I’m a bit sceptical with the color i chose but when they arrived it matches the interior of our house. Surely will really help us with our aches n pains
5 février 2026
Avis spontané
Réponse de The Recliner Factory
We’re delighted to hear that Alex and Lawrence explained everything clearly and that you found them pleasant, polite, and hardworking. It’s great to know you’re impressed with your reclining chairs and that the colour you chose turned out to be a perfect match for your home that’s always lovely to hear.
We’re especially pleased that you feel the chairs will really help with your aches and pains. Your comfort and confidence in your choice mean a great deal to us.
Thank you for taking the time to share your experience.
Warm regards,
The Recliner Factory Team
Steve G gave us a great demonstration…
Steve G gave us a great demonstration showing the recliner chair. We are pleased to order one and looking forward receiving it.
5 février 2026
Avis spontané
Réponse de The Recliner Factory
We’re delighted to hear that Steve G gave you a great demonstration of the recliner chair and explained everything clearly. It’s wonderful to know you were happy to place your order, and we’re sure you’ll enjoy the comfort once it arrives.
Thank you for choosing Recliner Factory we look forward to delivering your chair soon.
Warm regards,
The Recliner Factory Team
Very well demonstrated very pleasant…
Very well demonstrated very pleasant and cheerful
4 février 2026
Avis spontané
Réponse de The Recliner Factory
Thanks for the review and five-star rating
Warm regards,
The Recliner Factory Team
Réponse de The Recliner Factory
Thanks for the review and five-star rating
Warm regards,
The Recliner Factory Team
Bradley visited today and was very …
Bradley visited today and was very respectful and helpful and courteous to Mrs Speller.
He was very clear in explaining how the chair would work and what materials were to be used.
I would highly recommend him and the company.
3 février 2026
Avis spontané
Réponse de The Recliner Factory
We’re delighted to hear that Bradley was respectful, helpful, and courteous throughout his visit, and that he took the time to clearly explain how the chair works and the materials involved. Ensuring our customers feel comfortable, informed, and well looked after is very important to us.
Thank you for your recommendation it’s greatly appreciated.
Warm regards,
The Recliner Factory Team
Neil & Dean arrived on time for…
Neil & Dean arrived on time for delivery of Chair. Very helpful and worked very quickly
Very nice Chaps would highly recommend them and Chair is very comfortable
3 février 2026
Avis spontané
Réponse de The Recliner Factory
We’re delighted to hear that Neil and Dean arrived on time, worked quickly, and were so helpful throughout the delivery. It’s great to know you found them friendly and that you’re very pleased with how comfortable your new chair is.
Thank you for your recommendation it’s truly appreciated.
Warm regards,
The Recliner Factory Team
Professional Service Throughout
Reference Number SRB08919. Installers arrived on a Tuesday to install a Riser Recliner Bed in a upstairs bedroom. It was immediately apparent to them that, because of the nature of the staircase, it was not possible to get the bed up the stairs to the bedroom. The 2 guys were very apologetic, phoned their base, and agreed the bed would need to be returned to the factory to be disassembled and then redelivered as "a kit of parts" to be assembled in situ. The bed was redelivered first thing the following Monday. The two installers, Dean and Neil, were incredibly professional, polite and cheerful and had completed the task within 90 minutes. This included moving the single bed that was being replaced to another bedroom and taking away a double bed I has already disassembled.
2 février 2026
Avis spontané
Réponse de The Recliner Factory
While we’re sorry that the initial installation couldn’t be completed due to the staircase access, we’re pleased to hear that the situation was handled promptly and professionally. Thank you for your understanding while the bed was returned to our factory to be disassembled and prepared for installation as a kit of parts.
We’re delighted to know that Dean and Neil delivered such a positive experience on their return visit. Their professionalism, politeness, and cheerful approach along with completing the installation efficiently and assisting with moving and removing existing beds is exactly the level of service we strive to provide.
Your feedback will be shared with the team, and we truly appreciate you choosing us.
Warm regards,
The Recliner Factory Team
Excellent until something goes wrong!
Excellent until something goes wrong!
I purchased a double motor recliner in 2021. During the warrantee it had 3 motors that need replacing. I then needed yet another replacement just as the 3 year guarantee had run out and they wanted me to pay for it. I had already paid an enormous price for the chair and as the experience of consequent motors failing, I was not compelled to throw any further money at the problem. Just a note here. I had previously owned a recliner from a high street store which was a fraction of the cost and in 20 years, not a single breakdown.
2 novembre 2025
Avis spontané
Réponse de The Recliner Factory
Hello Colleen,
Thank you for your review. We are sorry to hear that you have not been satisfied with your purchase. From reviewing the account, we did attend twice to resolve an issue that was being experienced, although neither of these were manufacturing faults we repaired for you without any charge.
The last contact we can see on the account was in 2024, if there is another issue we would be more than willing to assist, as although out of warranty we can still attend to identify the cause of the fault.
Kind Regards
Customer Services
fabulous range of furniture and great…
fabulous range of furniture and great demonstration! British made too!
31 janvier 2026
Avis spontané
Réponse de The Recliner Factory
We’re delighted to hear you enjoyed the fabulous range of furniture and found the demonstration so helpful. It’s wonderful to know our British‑made products stood out to you we’re incredibly proud of the craftsmanship that goes into every piece.
Thank you for taking the time to share your experience. If you need anything else or would like further assistance, we’re always here to help.
Warm regards,
The Recliner Factory Team
Very good service
Very good service, everything explained fully and all options given.
Simon was very professional and very pleasant throughout the whole appointment.
30 janvier 2026
Avis spontané
Réponse de The Recliner Factory
We’re so pleased to hear that you received such a good level of service and that everything was explained clearly with all options presented. It’s wonderful to know Simon made the whole appointment professional, pleasant, and informative he’ll be delighted to hear your feedback.
Thank you for taking the time to share your experience. If you need anything else, we’re always here to help.
Warm regards,
The Recliner Factory Team
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