My partner and I had a lovely relaxing day and night at a Ruthin Castle Hotel. The rusal mud spa was amazing and hot tub invigorating. The staff were friendly, kind and very nice. Food was delicious a... Voir plus
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Our treatments were lovely and relaxing and the staff were friendly & food great. The thing that let it down was bannatynes in milton keynes is beginning to get a little shabby and the actual area... Voir plus
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Lamphey Hotel pembrokeshire 2 night break away. This experience was not as described. The Hotel did not have no bar no restaurant and no spa as described. We had access problems when arrived at... Voir plus
Really easy to find a location and book experience with voucher quickly. I'm based in Manchester, it would have been nice to have some Manchester based experiences available as I ended up travelling... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Écrit par l'entreprise
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Coordonnées de contact
Red Letter Days Official Trustpilot
3,7
Moyen
25 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Réponse de Red Letter Days
Thank you for taking the time to leave your feedback Annie. We’re so pleased to hear you had a fantastic spa day and found it to be such good value. We hope you enjoyed every moment and look forward to helping you plan another relaxing experience in the future.
-Eddie
Olwam was very helpful sorting out my…
Olwam was very helpful sorting out my queries on red letter days. Thank you
10 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you for your kind feedback Melissa. We’re delighted to hear that our team was able to help with your queries and make everything a little easier. This is always the service the strive to provide and we appriciate you leaving your review.
-Eddie
It was easy to redeem the voucher for…
It was easy to redeem the voucher for our chosen activity & there was a good selection of activities to select from
31 juillet 2026
Réponse de Red Letter Days
Thanks so much for your kind words Sue. We’re really pleased to hear that redeeming your voucher was nice and easy and that you found plenty of activities to choose from. We hope you had a fantastic time and find another experience to enjoy with us in the future!
-Eddie
Enjoyable views of London from the…
Enjoyable views of London from the Thames.
Great food, polite & helpful staff.
7 août 2026
Réponse de Red Letter Days
Thank you for your lovely feedback Susan. We’re delighted to hear you enjoyed the views of London from the Thames, as well as the food and service. We appriciate you taking the time to leave your review and hope you have many more enjoyable experiences in the future.
-Eddie
YOU WERE ABSOLUTELY AWFUL…
We’ve just received an email from Red Letter Days asking ‘How did we do?’, well the answer is THEY WERE ABSOLUTELY AWFUL!
My wife purchased a ‘Tour for two at Clarkson’s Farm’ for my Christmas present this year, which I was really looking forward to experiencing. Having attempted to book online several times, without success as no places were available on any date, I resorted to calling their customer services (not an easy thing to do , as they don’t provide any contact telephone numbers with their documentation!!). After explaining that we could not book online, Red Letter Days customer services advised they were no longer doing the tour, which is rather annoying after I’d wasted several hours of my life trying to book dates for the tour! There was no message on the online system saying the tour had been cancelled and the whole experience of using their online system was wholly unsatisfactory! Red Letter Days customer services advised they would therefore provide a refund however to add insult to injury, they deducted an administration fee! As it was not in any way our fault we could not book, I am very surprised a charge was made for administration. This was a very disappointing and frustrating experience and I would not recommend this organisation to anyone in the future.
7 août 2026
Réponse de Red Letter Days
Thank you for taking the time to share your detailed feedback, Kevin. We’re truly sorry to hear how disappointing and frustrating this experience was, particularly as the tour was a Christmas gift that you were looking forward to enjoying.
We understand how frustrating it must have been to spend time trying to find an available date, only to then be advised that the experience was no longer being offered. We’re also sorry that this was not made clearer through the booking process and that you were unhappy with the communication and refund arrangements.
We appreciate how disappointing it must have been to have your plans disrupted in this way, and we’re sorry that your experience fell so far short of expectations. Your feedback is important to us and will be shared with the relevant team as we continue to improve our customer experience.
A great company
We ordered a voucher for the Pixar Mundo in London but unfortunately their availability was only from September and as we are only in London for a week, we were unable to use our voucher. They promptly refunded our purchase after we couldnt find a suitable alternative and the customer service rep was absolutely amazing in dealing with our dilemma promptly and efficiently. 10/10 for customer service.
10 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you for your wonderful review, Kevin! We’re sorry that you weren’t able to find suitable availability for the Pixar Mundo experience during your time in London, but we’re delighted that our team was able to help and arrange a prompt refund.
It’s fantastic to hear such positive feedback about our customer service, and we’ll be sure to pass your kind comments on to the team. We hope we’ll have the opportunity to provide you with a more suitable experience in the future!
Fabulous London River Cruise on theThames…
Fabulous trips up and down the Thames with city cruises. Helpful polite friendly staff and clean air-conditioned vessels with interesting commentary. Very relaxing and enjoyable enabling us to visit landmarks in London City and the East end.
9 août 2026
Réponse de Red Letter Days
Thank you for your fantastic review, Meezaun! We’re delighted to hear that you enjoyed your trips along the Thames and found the staff helpful, polite and friendly. It’s wonderful to know that you appreciated the clean, air-conditioned vessels and interesting commentary while taking in the sights and landmarks along the way.
We’re so pleased you had such a relaxing and enjoyable experience, and we hope to welcome you back for another experience in the future!
lovely staff and food
29 juillet 2026
Réponse de Red Letter Days
Hi Sorela,
Thank you for your review we really appreciate it.
We're pleased to hear that the staff and the food were both lovely on your recent experience.
Great friendly efficient staff
Great friendly efficient staff. Lovely bottomless Prosecco & afternoon tea. Great commentary on the cruise too.
5 août 2026
Réponse de Red Letter Days
Thank you for your lovely review, Angela! We’re delighted to hear that you had such a great time and enjoyed the bottomless Prosecco, afternoon tea and commentary during the cruise. It’s wonderful to know that the friendly and efficient staff helped make your experience even more enjoyable. We hope to welcome you back for another fantastic experience in the future!
Disappointing experience
We had to take the set menu which only offered 3 items for starter, main & desert. Service was very slow. I had to remind the waiter we hadn't received our desert. When the bill came they had charged for the full amount and did not take our gift voucher off. The waiter provided a second bill which charged a service charge on the full amount before taking the voucher off. We did not have a good dining exerience and felt the set menu was not value for money. We would not go back to this restaurant.
30 juillet 2026
Réponse de Red Letter Days
Thank you for taking the time to share your feedback, Chris. We’re sorry to hear that your experience did not meet your expectations.
We understand how disappointing it must have been to experience slow service, have to chase your dessert, and then encounter issues with the bill and application of your voucher. We’re also sorry to hear that you felt the set menu did not offer good value for money.
We appreciate you bringing these concerns to our attention and will ensure your feedback is shared with the relevant team. We’re truly sorry that this experience left you feeling disappointed.
Great Experience with friendly and…
Great Experience with friendly and knowledgeable staff
5 août 2026
Réponse de Red Letter Days
Thank you for taking the time to share your feedback, Sue. We’re delighted to hear that you had a great experience and that the friendly and knowledgeable staff helped make your visit so enjoyable.
We really appreciate you choosing Red Letter Days, and hope to have the pleasure of helping you discover another memorable experience in the future.
The booking g was a great way to end a…
The booking g was a great way to end a really enjoyable visit to Cardiff Castle. Convenient location action and very helpful staff. Breakfast was great as well.
29 juillet 2026
Réponse de Red Letter Days
Thank you for taking the time to share your lovely feedback, Peter. We’re delighted to hear that you enjoyed your visit to Cardiff Castle and that your stay provided a wonderful way to round off the experience.
It’s great to know that you found the location convenient, the staff helpful, and the breakfast enjoyable. We really appreciate you choosing Red Letter Days and hope to help you discover another memorable experience in the future.
Mikhail was extremely helpful and…
Mikhail was extremely helpful and quickly solved my problem.
9 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you for your kind feedback, George. We’re delighted to hear that you received helpful and efficient support and that your issue was resolved quickly.
We really appreciate you taking the time to share your experience and are pleased we could assist you. Thank you for choosing Red Letter Days.
Very good
Very good, easy to use service. Would use again. Value for money with some excellent choices.
5 août 2026
Réponse de Red Letter Days
Thank you for taking the time to share your positive feedback, Carol. We’re delighted to hear that you found our service easy to use and that you were pleased with the range of choices and value for money.
It’s wonderful to know that you would use Red Letter Days again. We really appreciate your support and look forward to helping you find another great experience in the future.
GUMASAL HOTEL SPA DAY
Everything.
Polite staff
Beautiful hotel
Great service
Beautiful food
5 star treatment.
6 août 2026
Réponse de Red Letter Days
Thank you for your wonderful feedback, Nadia. We’re delighted to hear that you enjoyed every aspect of your experience, from the polite and attentive staff to the beautiful hotel, excellent service and delicious food.
It’s fantastic to know that you received the five-star treatment you were hoping for. We really appreciate you taking the time to share your experience and choosing Red Letter Days. We hope to have the pleasure of helping you discover another exceptional experience in the future.
Fantastic experience food was delicious…
Fantastic experience food was delicious cocktails were great!
5 août 2026
Réponse de Red Letter Days
Thank you for your wonderful feedback, Clare. We’re delighted to hear that you had a fantastic experience and particularly enjoyed the delicious food and cocktails.
It’s great to know that you had such an enjoyable time, and we really appreciate you choosing Buyagift. We hope to help you discover another memorable experience in the future.
Received with joy
On PC booking for some time to get the very site we wanted, but the postal delivery was fast next day.The present was received with joy
5 août 2026
Réponse de Red Letter Days
Thank you for taking the time to share your feedback, Keith. We’re pleased to hear that, despite taking some time to secure the experience you wanted, the voucher was delivered promptly the following day.
Most importantly, we’re delighted to hear that the gift was received with joy. We hope the recipient has a wonderful time enjoying their experience, and we appreciate you choosing Red Letter Days.
It took me 5 attempts to place an…
It took me 5 attempts to place an order. When I tried to get help I seemed to land on a selling page. Couldn't find a telephone number that worked.
5 août 2026
Réponse de Red Letter Days
Thank you for taking the time to share your feedback, Pryce-jones. We’re very sorry to hear about the difficulties you experienced when trying to place your order and that it took five attempts before you were able to complete your purchase.
We’re equally sorry that you found it difficult to access the help you needed and were unable to find a working telephone number. We understand how frustrating this must have been, particularly when you were already experiencing issues with placing your order. This is certainly not the level of service or support we aim to provide.
We appreciate you bringing this to our attention. Your feedback regarding both the ordering process and accessibility of our customer support is important to us, and we’ll ensure it is shared with the relevant teams as we continue to improve the customer experience.
We apologise again for the frustration caused, and thank you for your patience.
Réponse de Red Letter Days
Thank you for taking the time to share your feedback, Ian. We’re delighted to hear that you found the booking process easy and that everything went smoothly from start to finish.
It’s wonderful to know that you had such a great experience, and we’re pleased we could help make it a memorable one. We hope to have the pleasure of helping you find another enjoyable experience in the future.
Réponse de Red Letter Days
Thank you for taking the time to leave your feedback. We’re sorry to hear that you were left uncertain about whether your order had been delivered. We completely understand how frustrating this can be, particularly when you’re expecting an important gift to arrive and haven’t received clear communication regarding its delivery.
Keeping our customers informed throughout the delivery process is very important to us, and we’re disappointed that we haven’t met your expectations on this occasion. We’d really appreciate the opportunity to look into what happened and provide you with an update.
Please contact our dedicated team directly at trustpilot@redletterdays.co.uk with your order details, and we’ll be happy to investigate the delivery status and assist you further. Thank you for bringing this to our attention, and we apologise again for the inconvenience caused.
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