Customer service were helpful in resolving an issue I had. It's a shame they charge such a high fee to extend vouchers. I've ended up losing a partial amount left on a voucher. I don't think the exper... Voir plus
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Lisez les avis des autres
Kew Gardens was a wonderful day out! I didn't have to book the date, just turned up with our vouchers. All the staff are friendly and helpful. We did and saw most of the things on our list including t... Voir plus
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My parents bought me a Red letter days “ two night magical break” voucher last Christmas thinking a couple of nights away would be a great present. Upon recently trying to book our little getaway we s... Voir plus
L'entreprise a répondu
Early arrival - booking on process good. Made welcome by the stall in the restaurant. - lovely venue. Graham our host on the boat was very knowledgeable and informative. Gave helpful directors and... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Écrit par l'entreprise
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Coordonnées de contact
Red Letter Days Official Trustpilot
3,6
Moyen
24 k avis
Demande des avis aux clients
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The activity itself was great
The activity itself was great. But the booking experience was absolutely awful. First told I could only see availability if I used the correct website (2 for lee valley white water)
Back and forth with a week of emails and no offer of call backs.
7 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Hotel easy to book and use voucher.
1 juin 2026
Réponse de Red Letter Days
Great to hear, Jane. We’re really pleased the hotel was easy to book and that using your voucher was straightforward.
Thank you for taking the time to leave a review and share your feedback. - Jake
Left a sour taste, very disappointing experience
I was gifted a two day hotel stay for two but when it came time to book, availability at the price of the voucher was extremely limited and univiting. Mostly B n B or budget hotels. Not the way the purchase was described to my friends. I would suggest mis sold to those who bought the gift. Shameful con.
As a result I chose to swap to a spa day that sounded lovely. The treatments and service in the spa were very good. The leisure centre arrival was disappointing. Everyone we met was polite but having issued health forms, we were left waiting for some time. It wasn't until we asked about a drink that we were offered a welcome drink.
The introduction to the facilities and explanation of the agenda was very limited and vague. This meant that with the rabbit warren layout of the leisure centre we were wandering around trying to find our way. The changing facilities looked tired and worn. The jacuzzi compared to other venues felt cold as it was part of the pool with set timings for it being on.
The afternoon tea looked lovely but sadly the scones were rock hard while mouse like dessert slid off its base when you tried to lift it on to your plate.
Communication prior to the day was impersonal and sparse. Although we had replied to all the emails, only one treatment was recorded and for the wrong person. There was no instruction about the parking situation which would have been helpful. I wouldnt pay for a spa day or the afternoon tea again.
A very disappointing experience especially as it was a gift from friends and I will be uncomfortable answering when they ask how it was.
I wont ever buy another voucher with red letter days especially not as a gift.
5 juin 2026
Réponse de Red Letter Days
Thank you for taking the time to share such detailed feedback, Ms Marshall. We’re sorry to hear that what should have been a thoughtful gift from your friends ultimately left you feeling disappointed.
It’s clear there were several aspects of the experience that fell short of expectations, from the accommodation options available through the original voucher to the organisation, facilities and afternoon tea during your spa day. We can understand why this left a sour taste, particularly when you were hoping for a special experience to enjoy and later share with the friends who gifted it to you.
We appreciate you highlighting both the positive aspects, such as the treatments and the professionalism of the staff, as well as the areas where you felt improvements are needed.
We’d like the opportunity to review this further with you. Please contact us at trustpilot@redletterdays.co.uk with your voucher details and we’ll take a closer look. - Jake
Absolutely brilliant day staff where…
Absolutely brilliant day staff where excellent and very helpful. The rally cars are awesome.
7 juin 2026
Réponse de Red Letter Days
What a fantastic review to read, Juliette. We’re so pleased you had such a brilliant day and that the staff were excellent and so helpful throughout.
It’s great to hear you enjoyed the rally cars too – they certainly make for an unforgettable experience! Thank you for taking the time to share your feedback. - Jake
Excellent customer service from Khanya
Excellent customer service from Khanya, so helpful - refreshing to get such great care when trying to extend a voucher. Many thanks!
10 juin 2026
Avis spontané
Réponse de Red Letter Days
What a lovely review to read. We’re so pleased Khanya was able to help with extending your voucher and provide the level of care and support you were looking for.
It’s wonderful to hear the service stood out and made the process easier for you. Thank you for your kind words and for taking the time to share your feedback. - Jake
Service wasn't great and was very…
Service wasn't great and was very disappointed with the Peter Pan Tea experience.
7 juin 2026
Réponse de Red Letter Days
Thank you for sharing your feedback with us Sharn. We’re sorry to hear the service didn’t meet your expectations and that you were disappointed with the Peter Pan Tea experience.
A themed experience like this should feel special from start to finish, so it’s disappointing to hear it fell short on this occasion. We appreciate you taking the time to leave your review.
We’d like to understand more about what happened. Please contact us at trustpilot@redletterdays.co.uk with your voucher details so we can look into this further. - Jake
Wide range of experiences
Wide range of experiences, had a little trouble with redeeming a voucher for one but received a prompt response from customer service and the problem was resolved quickly. Would recommend.
10 juin 2026
Avis spontané
Réponse de Red Letter Days
It’s great to hear you found such a wide range of experiences to choose from. We’re also pleased our customer service team was able to step in quickly when you had trouble redeeming your voucher and get everything sorted.
Thank you for your recommendation and for taking the time to share your feedback. - Jake
Food on board was of very poor quality
Food on board was of very poor quality, would not recommend
31 mai 2026
Réponse de Red Letter Days
Thank you for taking the time to leave your review, Stuart. We’re sorry to hear the food on board did not meet your expectations and left you feeling disappointed with the experience.
Good food can play a big part in enjoying a day out, so it's disappointing to hear this aspect fell short. We appreciate you sharing your feedback with us.
If you'd like us to look into this further, please contact us at trustpilot@redletterdays.co.uk with your voucher details. - Jake
Great day out
31 mai 2026
Réponse de Red Letter Days
Lovely to hear, Susan. We’re so pleased you had a great day out.
Thank you for taking the time to leave a review and share your feedback. - Jake
Added costs when trying to redeem
Added costs when trying to redeem. only chatbox to contact. no help. promised assistance and shut down.
Now locked out and can't get any help.
2 juin 2026
Avis spontané
Réponse de Red Letter Days
Thank you for sharing your feedback with us Julie. We’re sorry to hear about the difficulties you experienced when trying to redeem your voucher, particularly regarding the additional costs, the support you received and being unable to access your account.
We understand how disappointing this must be, especially when you were expecting assistance and felt unable to get the help you needed. Your comments are valuable, and we’d like to look into this further. Please contact us at trustpilot@redletterdays.co.uk with your voucher details so we can help. - Jake
Food was awful coffee machine not…
Food was awful coffee machine not working. Long wait. Staff were lovely but we had to go elsewhere for some think to eat.
7 juin 2026
Réponse de Red Letter Days
Thank you for sharing your feedback with us Peter. We’re sorry to hear the experience didn’t meet expectations, particularly with the food, the coffee machine being out of service and the long wait.
It’s disappointing to hear you felt you needed to go elsewhere to eat, although we’re pleased the staff made a positive impression during your visit. Your comments are valuable, and we’d like to look into this further. Please contact us at trustpilot@redletterdays.co.uk with your voucher details so we can help. - Jake
Kew Gardens was a wonderful day out
Kew Gardens was a wonderful day out! I didn't have to book the date, just turned up with our vouchers. All the staff are friendly and helpful. We did and saw most of the things on our list including the pagoda, palace, tree top walk, Princess Diana house, tropical house, temperate house, and an added bonus were the Henry Moore sculptures, which had been installed in the grounds the day before our visit.
7 juin 2026
Réponse de Red Letter Days
What a wonderful review to read, Sue. We’re delighted to hear you had such a fantastic day out at Kew Gardens and that the vouchers made it easy to visit without needing to book in advance.
It sounds like you packed a lot into your day, from the Pagoda and Treetop Walk to the Tropical and Temperate Houses. The Henry Moore sculptures must have been a lovely surprise too! We're also pleased to hear the staff were friendly and helpful throughout your visit.
Thank you for taking the time to share your experience. - Jake
Cruise on the Thames.
Early arrival - booking on process good.
Made welcome by the stall in the restaurant. - lovely venue.
Graham our host on the boat was very knowledgeable and informative.
Gave helpful directors and suggestions of ways to make the most of the rest of the day.
Very pleasant and enjoyable time.
6 juin 2026
Réponse de Red Letter Days
What a lovely Christmas gift, Melanie. We’re so pleased you found it easy to book your two-night stay in Liverpool and that there were plenty of hotels to choose from.
It’s great to hear everything went smoothly, and we hope you had a fantastic time away. Thank you for taking the time to share your feedback. - Jake
Christmas Gift
Received a Red Letter Days gift voucher for Christmas so we booked a great two night stay in Liverpool. Easy to book and lots of hotels to choose from.
30 mai 2026
Réponse de Red Letter Days
What a lovely way to use your Christmas gift, Melanie. We’re so pleased you found it easy to book your two-night stay in Liverpool and that there was a good choice of hotels available.
It’s great to hear everything went smoothly from start to finish, and we hope you had a fantastic break away. Thank you for taking the time to leave a review. - Jake
DONT WASTE YOUR MONEY.!
DONT WASTE YOUR MONEY.!! Had a gift for my birthday valued at £128. Original experience couldn’t be taken in London so swapped for a Midlands helicopter ride. Tried on numerous occasions to book the minutes experience with tea without any luck.( no times unless you upgraded with £100’s more !. Dates and options ( usually Monday- Friday with limited availability). In panic as the voucher was running out I’ve booked a Birmingham restaurant with champagne ( again only available Mon- Fri before 5pm !! ) and now been told the menu choice is off its £20 menu! Awful choice and totally waste of time and money. Tried to upgrade or change but not available and the restaurant says it’s due to card company costs… ! Don’t waste your money. Buy direct from the experience you want.
9 juin 2026
Avis spontané
Réponse de Red Letter Days
Thank you for taking the time to leave your review, Paul. We're sorry to hear that after swapping your original experience, you continued to face difficulties finding suitable availability and felt restricted by the booking options available.
It's disappointing to hear that each alternative seemed to come with further limitations, whether that was additional upgrade costs, weekday-only availability or restrictions at the restaurant you eventually selected. We can appreciate why this left you feeling let down by what was meant to be a special birthday gift.
We'd like the opportunity to review this in more detail. Please contact us at trustpilot@redletterdays.co.uk with your voucher details and we'll take a closer look. - Jake
Réponse de Red Letter Days
How lovely to hear, and even better that it was a day shared with your husband. We’re really pleased you had such a nice time and that you’d recommend the experience to others.
Thank you for taking the time to leave a review. - Jake
Rip off
My parents bought me a Red letter days “ two night magical break” voucher last Christmas thinking a couple of nights away would be a great present. Upon recently trying to book our little getaway we suddenly realise that it’s virtually impossible to get two nights anywhere without having to significantly add another £100-200 on top of the original amount paid by my parents. Absolutely terrible, don’t waste your money.
8 juin 2026
Avis spontané
Réponse de Red Letter Days
Thank you for sharing your feedback with us David. We’re sorry to hear your experience of trying to redeem the "Two Night Magical Break" voucher has been so disappointing.
We appreciate how frustrating it must have been to receive the voucher as a gift, only to find that the options available did not meet your expectations without additional costs. A short break away should be something to look forward to, so we're sorry to hear this wasn't your experience.
We'd like to understand more about the options you were presented with. Please contact us at trustpilot@redletterdays.co.uk with your voucher details and we'll be happy to take a closer look. - Jake
Réponse de Red Letter Days
Fantastic to hear, Mariusz. We’re delighted you had a great dinner and that you’d fully recommend the experience.
Thank you for taking the time to leave such positive feedback. - Jake
Prompt delivery
Prompt delivery. Experience will not be taken for at least 3 months. No review to offer.
29 mai 2026
Réponse de Red Letter Days
Thank you for taking the time to leave a review, William. We’re pleased to hear your voucher arrived promptly.
We hope the experience is just as enjoyable when the time comes to use it, and we appreciate you choosing Red Letter Days. - Jake
I was stuck on traffic and rang their…
I was stuck on traffic and rang their office they were so understanding and fitted me in later - all the staff were extremely helpful and I had a great time
6 juin 2026
Réponse de Red Letter Days
It’s wonderful to hear you still managed to enjoy your experience, Gail. We’re really pleased the team were so understanding when you were delayed in traffic and were able to accommodate you later in the day.
It’s also great to hear the staff were so helpful and that you had such a great time. Thank you for taking the time to share your feedback. - Jake
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