My partner and I had a lovely relaxing day and night at a Ruthin Castle Hotel. The rusal mud spa was amazing and hot tub invigorating. The staff were friendly, kind and very nice. Food was delicious a... Voir plus
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Lisez les avis des autres
Our treatments were lovely and relaxing and the staff were friendly & food great. The thing that let it down was bannatynes in milton keynes is beginning to get a little shabby and the actual area... Voir plus
L'entreprise a répondu
Staff pleasant and helpful, food at lunch was of good quality. The therapist for both my facial and my husbands massage were truly lovely and put us at our ease and made us feel very special and very... Voir plus
L'entreprise a répondu
Really easy to find a location and book experience with voucher quickly. I'm based in Manchester, it would have been nice to have some Manchester based experiences available as I ended up travelling... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Écrit par l'entreprise
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Coordonnées de contact
Red Letter Days Official Trustpilot
3,7
Moyen
25 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
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Réponse de Red Letter Days
Thank you so much for your wonderful review Sandra! I am really pleased to hear that you enjoyed the tour and had a great time. -Maddie
We received a voucher for a two night…
We received a voucher for a two night break as a wedding present. We had a terrible time trying to book on the website and tried desperately to speak to someone but to no avail. We would choose a hotel that looked nice on the website but trying to open it to find out information, we just got a blank page and a circle saying 'loading'. It wasn't just once, it was every hotel we tried. After trying to explain to the bot we gave up, I phoned my friend and asked her if she could come over and bring her laptop, we were using our phones, and we had it booked in about 3 minutes. Maybe it was using the phones?
We had a lovely 2 day break in Scarborough but it would have been better to be able to speak to someone.
4 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you for your review Linda. We're delighted to hear you enjoyed your two-night break in Scarborough.
We're sorry to learn about the difficulties you experienced when booking and appreciate how frustrating it must have been to encounter loading issues on your phone and be unable to speak with someone directly for assistance. Your feedback regarding the mobile experience and customer support has been noted and will be shared with the relevant teams.
Thank you again for your feedback, and we're pleased your stay was enjoyable once the booking was completed.
-Emily
6 Course & Cocktail Feasting Menu London Steakhouse
Excellent meal, waiter service great. Excellent deal. Cocktail yummy. Food fab.
11 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you so much for the amazing review, Dowd! I am thrilled to hear you had a lovely time and enjoyed the food and cocktails. -Maddie
Absolute rip off
Absolute rip off. Steer clear !!!! Had a lunch time 3 course meal for a voucher value of £89.99 and you actually get the £21 meal offered by the restaurant. They then have the cheek to add 12% service charge to the £89.99.
8 août 2026
Réponse de Red Letter Days
Thank you for sharing your feedback with us. We are really sorry to hear that your recent dining experience did not live up to expectations and that you were unhappy with the value. We would love the opportunity to look into this for you and help make things right. Please reach out to us at trustpilot@redletterdays.co.uk, so our dedicated team can assist you. -Maddie
Anelisa was really helpful sorting out…
Anelisa was really helpful sorting out an extension to my voucher
11 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you so much for sharing your great review, Derek! We are thrilled to hear Anelisa could help with extending your voucher. -Maddie
What an ABSOLUTE SCAM
What an ABSOLUTE SCAM! My friend spent £49.99 for a gift for me. I picked the gift and paid an extra £30 but when I clicked the ‘Check Availability’ and ‘Call to Book’ NEITHER link worked! Red Letter said I could have the extra £30 but NOT the original £49.99 WHICH IS ILLEGAL as it was unable. They couldn’t just give me the number to ring and just kept disappearing AVOID AT ALL COST! Just go direct to the gift you want!
11 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you for your recent feedback. We're very sorry to hear about your experience and can appreciate how frustrating this must have been, especially after you had already paid an additional amount towards your chosen experience.
This certainly isn't the level of service we aim to provide, and we'd like the opportunity to investigate what happened with the booking links and the advice you were given regarding your voucher balance.
So that we can look into this in more detail and review the circumstances of your booking, please contact our Customer Support team at trustpilot@redletterday.co.uk with your voucher details and any relevant correspondence. We'll ensure your concerns are reviewed thoroughly.
Thank you for bringing this to our attention, and we hope to have the chance to resolve this for you.
-Emily
they make you pay to extend the validity of your voucher
This has to be the most difficult to use system I have ever come across. You have to Google to get a phone number and when you ring it all you get is a message saying "We don't do phone calls"! On top of that, I had so much trouble trying to make head or tale of how the system operates that I had to extend the validity of my voucher. They charged me £20 for the privilege! AVOID!!!!!
22 juin 2026
Réponse de Red Letter Days
Thank you for sharing your feedback with us, John. We are really sorry to hear about the frustration you experienced trying to contact our support team and navigate the voucher. We completely understand how disappointing it is to feel stuck and to incur unexpected extension fees. We would love the opportunity to look into this for you and help make things right. Please reach out to us directly at trustpilot@redletterdays.co.uk, so our dedicated team can help further. -Maddie
The customer assistant I spoke to…Nokwethemba
The customer assistant I spoke to on the chat was very helpful and dealt with my query very quickly and efficiently. Thank you so much
11 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you so much for sharing your wonderful review, Karen! I am thrilled to hear our customer service team could help with your query. -Maddie
I couldn't activate my voucher that I…
I couldn't activate my voucher that I wanted to exchange with two others, Nokuthmbola was extremely helpful, went above and beyond and did everything for me
11 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you so much for taking the time to share your experience. We are thrilled to hear that Nokuthmbola went above and beyond to help you sort out your vouchers. -Maddie
Very poor booking process.
The booking process for my experience was really frustrating for the following reasons.
As you start the process you are directed to redeem your voucher, this is straightforward. Once you have done this you are then directed to Gordan Ramsey restaurant website. Once on the site I selected the experience and the date I wanted to go. The next step to confirm the booking was a payment page and herein lies the issue. There was nowhere on this page to input my voucher details and it just wanted card details.
I contacted Red Letter days to explain the issue and after a week of. Communicating with chat bots and emails, I finally was given a contact number for the restaurant to make the booking by actually getting to speak to someone.
If you are selling an experience it shouldn't be this difficult to make the actual booking.
11 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you for taking the time to explain what happene Richard, and we’re sorry the booking process was so frustrating. We completely understand how disappointing it must have been to follow the steps provided, only to reach a payment page where there was no clear way to use your voucher.
Having to spend a week going back and forth before finally being given a contact number for the restaurant is certainly not the straightforward experience we aim to provide. We really appreciate you highlighting this, as feedback like yours helps us identify where the booking journey can be improved. We’re glad you were eventually able to get the booking arranged, and we hope you had a great time at the restaurant despite the difficult start.
-Eddie
Loved it
Loved it. Everyone was so friendly. The dogs were well looked after and clearly loved swimming. Great belated Christmas present.
8 août 2026
Réponse de Red Letter Days
Thank you for your lovely feedback Lynne. We’re so pleased to hear you had such a great time and that the friendly atmosphere made the experience even more enjoyable. It’s wonderful to hear the dogs were clearly so well cared for too. Thanks again for taking the time to leave your feedback.
-Eddie.
Really enjoyed our time at Stopham…
Really enjoyed our time at Stopham Vineyard. The tour and tasting was very interesting and informative. The lunch at a nearby pub was excellent but sharing the day with others on the tour made it even better! We all had a great time for a few hours in the sun. A great day.
8 août 2026
Réponse de Red Letter Days
Thank you for sharing such a lovely review MT. We’re so happy to hear you had such a great time at the experience you booked and enjoyed both the tour and tasting. It sounds like the excellent lunch and good company made the day even more special. We appriciate you taking the time to leave your feedback.
-Eddie
I would like to know why
I would like to know why when registering my visit to the Shard to finalise the booking l had to pay an extra £7.00 there was no explanation why or what it was for can you please explain this to me
1 août 2026
Réponse de Red Letter Days
Thank you for your feedback Sharon. We’re sorry for the confusion around the additional £7 charge and appreciate you getting in touch about this. We understand that any extra cost should be clearly explained at the time of booking.
We’d be happy to look into this for you and clarify what the charge relates to. Please contact us directly at trustpilot@redletterdays.co.uk with your voucher and booking details so we can investigate this further.
-Eddie
Réponse de Red Letter Days
Thank you for taking the time to leave your feedback Annie. We’re so pleased to hear you had a fantastic spa day and found it to be such good value. We hope you enjoyed every moment and look forward to helping you plan another relaxing experience in the future.
-Eddie
Olwam was very helpful sorting out my…
Olwam was very helpful sorting out my queries on red letter days. Thank you
10 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you for your kind feedback Melissa. We’re delighted to hear that our team was able to help with your queries and make everything a little easier. This is always the service the strive to provide and we appriciate you leaving your review.
-Eddie
It was easy to redeem the voucher for…
It was easy to redeem the voucher for our chosen activity & there was a good selection of activities to select from
31 juillet 2026
Réponse de Red Letter Days
Thanks so much for your kind words Sue. We’re really pleased to hear that redeeming your voucher was nice and easy and that you found plenty of activities to choose from. We hope you had a fantastic time and find another experience to enjoy with us in the future!
-Eddie
Enjoyable views of London from the…
Enjoyable views of London from the Thames.
Great food, polite & helpful staff.
7 août 2026
Réponse de Red Letter Days
Thank you for your lovely feedback Susan. We’re delighted to hear you enjoyed the views of London from the Thames, as well as the food and service. We appriciate you taking the time to leave your review and hope you have many more enjoyable experiences in the future.
-Eddie
YOU WERE ABSOLUTELY AWFUL…
We’ve just received an email from Red Letter Days asking ‘How did we do?’, well the answer is THEY WERE ABSOLUTELY AWFUL!
My wife purchased a ‘Tour for two at Clarkson’s Farm’ for my Christmas present this year, which I was really looking forward to experiencing. Having attempted to book online several times, without success as no places were available on any date, I resorted to calling their customer services (not an easy thing to do , as they don’t provide any contact telephone numbers with their documentation!!). After explaining that we could not book online, Red Letter Days customer services advised they were no longer doing the tour, which is rather annoying after I’d wasted several hours of my life trying to book dates for the tour! There was no message on the online system saying the tour had been cancelled and the whole experience of using their online system was wholly unsatisfactory! Red Letter Days customer services advised they would therefore provide a refund however to add insult to injury, they deducted an administration fee! As it was not in any way our fault we could not book, I am very surprised a charge was made for administration. This was a very disappointing and frustrating experience and I would not recommend this organisation to anyone in the future.
7 août 2026
Réponse de Red Letter Days
Thank you for taking the time to share your detailed feedback, Kevin. We’re truly sorry to hear how disappointing and frustrating this experience was, particularly as the tour was a Christmas gift that you were looking forward to enjoying.
We understand how frustrating it must have been to spend time trying to find an available date, only to then be advised that the experience was no longer being offered. We’re also sorry that this was not made clearer through the booking process and that you were unhappy with the communication and refund arrangements.
We appreciate how disappointing it must have been to have your plans disrupted in this way, and we’re sorry that your experience fell so far short of expectations. Your feedback is important to us and will be shared with the relevant team as we continue to improve our customer experience.
A great company
We ordered a voucher for the Pixar Mundo in London but unfortunately their availability was only from September and as we are only in London for a week, we were unable to use our voucher. They promptly refunded our purchase after we couldnt find a suitable alternative and the customer service rep was absolutely amazing in dealing with our dilemma promptly and efficiently. 10/10 for customer service.
10 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you for your wonderful review, Kevin! We’re sorry that you weren’t able to find suitable availability for the Pixar Mundo experience during your time in London, but we’re delighted that our team was able to help and arrange a prompt refund.
It’s fantastic to hear such positive feedback about our customer service, and we’ll be sure to pass your kind comments on to the team. We hope we’ll have the opportunity to provide you with a more suitable experience in the future!
Fabulous London River Cruise on theThames…
Fabulous trips up and down the Thames with city cruises. Helpful polite friendly staff and clean air-conditioned vessels with interesting commentary. Very relaxing and enjoyable enabling us to visit landmarks in London City and the East end.
9 août 2026
Réponse de Red Letter Days
Thank you for your fantastic review, Meezaun! We’re delighted to hear that you enjoyed your trips along the Thames and found the staff helpful, polite and friendly. It’s wonderful to know that you appreciated the clean, air-conditioned vessels and interesting commentary while taking in the sights and landmarks along the way.
We’re so pleased you had such a relaxing and enjoyable experience, and we hope to welcome you back for another experience in the future!
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