I purchased a voucher for paddle boarding on Loch Lomond and was unable to book this online as your system would not allow me to check availability or call to book. I used your chat facility and Tony... Voir plus
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Lisez les avis des autres
trying frequently to redeem my table for 2 meal voucher. wanting a simple pub meal. site threw me out a few times. tried online AI chat useless. eventually got through on chat to helpful person who d... Voir plus
L'entreprise a répondu
The concept fine the reality is different. We were given the gift of a six course meal at Marco Pierre White Steakhouse. The food and service were excellent, however, the format is slightly differen... Voir plus
L'entreprise a répondu
I did not have to wait too long to be connected to a member of the team. Once I provided the email address the voucher was located immediately they recent the voucher and I received it straight away.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Écrit par l'entreprise
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Coordonnées de contact
Red Letter Days Official Trustpilot
3,7
Moyen
25 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It was a birthday gift and it was very…
It was a birthday gift and it was very much appreciated. My friend who's birthday it was is taking her grandson with her to the tea.
13 août 2026
Réponse de Red Letter Days
Thank you for your lovely review! We’re so pleased the experience made a special birthday gift and that your friend enjoyed it. -Maddie
I really enjoyed my Red Letter Day at…
I really enjoyed my Red Letter Day at Chelsea Harbour Spa. The staff were welcoming and the changing rooms were clean and comfortable. I loved the pool, which was spacious and very few people were there. The highlight was the spa treatment - I had a facial and it was amazing. I felt my cares melt away and was thoroughly refreshed.it was the hottest day of the year and I felt I was in the best place.
15 août 2026
Réponse de Red Letter Days
Thank you so much for your lovely review, Claire! We’re delighted you had such a relaxing day at Chelsea Harbour Spa, especially on such a hot day! It’s wonderful to hear that you enjoyed the pool and that your facial left you feeling completely refreshed. -Maddie
The venue was very clean and staff very…
The venue was very clean and staff very friendly particularly Elle who did my treatments and was really good . She was careful with my back issues and very pleasant. I would recommend her.
13 août 2026
Réponse de Red Letter Days
Thank you for your lovely review, Stuart! We’re so pleased you enjoyed your treatment and felt well cared for. -Maddie
Poor value for money
Poor value for money. Products provided did not compare to those advertised on ticket in quantity or selection. Staff excellent.
14 août 2026
Réponse de Red Letter Days
Thank you for your feedback Jassy. We're sorry to hear that the experience did not represent the value for money you were expecting and that the products provided did not match the quantity or selection advertised.
While we're pleased to hear that the staff were excellent, we understand how disappointing it can be when the overall experience falls short of expectations.
We'd like the opportunity to investigate this further with the supplier. Please contact us at trustpilot@redletterdays.co.uk with your voucher details and a copy of your review, and our team will be happy to look into this for you.
Thank you for bringing this to our attention, and we apologise for the disappointment caused.
-Emily
x3 mustang experience, what a joke
I booked x3 mustang experience and drove for 3hrs to the site to find one of the cars I had booked to drive was not even available or there, which is the main reason I booked this.
I was given a choice of choosing a different car which wasn’t a mustang and had to wait for nearly 1 1/2hrs to be slotted into the car which I had no interest in driving.
Then I drove the Mustang Barracuda which was shocking, car was a mess inside, engine warning light was on, lacked any power and the automatic gears were not working properly, so sluggish and delayed gear changing.
The only good thing about the day was I got to drive the mustang Elinor which again wasn’t looked after but at least it sounded nice
Never will I do this again and waste my money on something that is ran so poorly, and felt that they had your money so put up with it
7 août 2026
Réponse de Red Letter Days
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet your expectations, particularly after travelling such a long distance to attend.
We understand how disappointing it must have been to arrive and find that one of the vehicles you had specifically booked was unavailable. We also appreciate your frustration regarding the lengthy wait, being offered an alternative vehicle that did not match your original booking, and the condition of some of the cars you drove on the day.
We'd like the opportunity to investigate this matter further with our supplier and review the circumstances surrounding your experience. Please contact us at trustpilot@redletterdays.co.uk with your voucher details and a copy of your review, and our team will be happy to look into this for you.
We sincerely apologise for the disappointment caused and appreciate you bringing these concerns to our attention.
-Emily
Not always what it seems!
The concept fine the reality is different. We were given the gift of a six course meal at Marco Pierre White Steakhouse. The food and service were excellent, however, the format is slightly different with extra costs, for example, the steak was just that and any accompaniments were extra. Although this was a gift the friends who purchased it were not aware of the extras and at the end of the meal a service charge.
The worst bit was finding out that a cover charge was also added so we had to pay to go jnto the restaurant.
Overall the extras associated with the gift does spoil what you think will be an extra special experience!
30 juillet 2026
Réponse de Red Letter Days
Thank you for taking the time to share your feedback Colin. We're pleased to hear that you enjoyed the food and service during your experience at Marco Pierre White Steakhouse.
We're sorry to learn, however, that the additional charges came as an unwelcome surprise and impacted your overall enjoyment of the experience. We understand how disappointing it can be when extra costs, such as accompaniments, service charges, or venue-specific fees, are not what you expected, particularly when the experience was purchased as a gift.
Thank you again for bringing this to our attention, and we hope to have the opportunity to assist you further.
-Emily
good day out
good day out
the staff was very good at there job and this made the day go well
well worth the money
10 août 2026
Réponse de Red Letter Days
Thank you for your wonderful feedback Graham. We're delighted to hear you had a good day out and that our staff helped make the experience run smoothly. It's great to know you felt the trip was well worth the money. We really appreciate your comments and hope to welcome you again soon!
-Emily
trying frequently to redeem my table…
trying frequently to redeem my table for 2 meal voucher. wanting a simple pub meal. site threw me out a few times. tried online AI chat useless. eventually got through on chat to helpful person who directed me to another redemption site. managed to find a few p inned locations in area I wanted. Tried clicking on them...nothing! eventually decided to try zooming in to identify possible venue and resorted to emailing a pub in hope.
After my review I was contacted by a very helpful Emily who tried her best to assist me. I eventually got onto the appropriate section via buy a gift site and managed to book a meal. So much improvement but we can only choose from a set menu so have a positive balance which hopefully we will be able to use
17 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you for taking the time to share your feedback. We're very sorry to hear about the difficulties you experienced when trying to redeem your Table for Two voucher. We understand how frustrating it must have been to encounter technical issues, be redirected between sites, and then struggle to view and select venues.
While we're pleased that one of our team members was able to assist you via chat, this is clearly not the smooth experience we aim to provide. We'd like to investigate this further and help resolve the issue for you.
Please could you contact us at trustpilot@redletterdays.co.uk with your voucher details and a brief summary of the problems you encountered? Our team will be happy to look into this and provide further assistance.
We appreciate your feedback, as it helps us identify areas where we can improve the redemption experience for our customers. We hope to have the opportunity to make this right.
-Emily
If you are looking for something different, entertain and interactive this is for you
I had a fantastic time at the murder mystery event! i hadn't been to an event like this before and wasn't sure what to expect, The atmosphere was brilliant the actors did a great job of bringing the story and characters to life. overall it was really enjoyable. I'd definitely recommend it to anyone looking for something different, entertaining and interactive. We had a great night!
14 août 2026
Réponse de Red Letter Days
Thank you so much for your fantastic review Tracy! We're delighted to hear that you had such a great time at the murder mystery event, especially as it was your first experience of this kind. It's wonderful to know that the atmosphere, story, and performances helped bring the evening to life and made it so enjoyable for you. Thank you for your recommendation and for taking the time to share your feedback. We're thrilled you had a great night, and we hope to welcome you back to another event soon!
-Emily
Denbies Vineyard
Denbies Vineyard
A great product, great facilities and staff. Couldn’t fault the place from start to finish.
14 août 2026
Réponse de Red Letter Days
Thank you for your fantastic review Bob! We're delighted to hear that you enjoyed your visit to Denbies Vineyard and that thefacilities, staff, and overall experience met your expectations from start to finish. Your kind words will mean a great deal to the team. We truly appreciate your support and review.
Great experience
Great experience! Lots of fun. Angus is such a lovely guy and instructor
5 août 2026
Réponse de Red Letter Days
Thank you so much for your wonderful review Miss Elliott! We're delighted to hear that you had a great experience and lots of fun. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon!
-Emily
Our dinner was very good
Our dinner was very good. There was a very limited menu but what was served was wonderful.
We were greeted warmly by the staff and made to feel very welcome, unlike some restaurants that support RLD vouchers.
The "free flowing wine" is actually 1 carafe between us which was enough and very nice wine - the wording is a bit deceiving as it implies that it is unlimited but we were aware of this from other reviews. I was treated by the staff to chocolates and coffee for my birthday which was lovely. Would 100% go to Hilton Park Lane again but maybe not with a RLD voucher.
30 juillet 2026
Réponse de Red Letter Days
Thank you for taking the time to share your experience Amanda. We're delighted to hear that you enjoyed your dinner, received a warm welcome from the staff, and felt well looked after throughout your visit. It's especially lovely to hear that the birthday chocolates and coffee helped make your celebration even more special.
We also appreciate your feedback regarding the wine offering and understand your comments about the wording. Customer feedback like yours is invaluable and helps us continue to improve.
Thank you again for your review, and we're pleased to hear you'd happily return to Hilton Park Lane. We hope to help you enjoy another memorable experience in the future!
-Emily
We did entry for two to Kew gardens
We did entry for two to Kew gardens. Very good value for money and such a great day out. Will definitely be going back again and using Red Letter day to do so.
11 août 2026
Réponse de Red Letter Days
Thank you for your fantastic review Gillian! We're delighted to hear that your visit to Kew Gardens was such a great day out and that you found it to be excellent value for money. It's wonderful to know you enjoyed the experience so much that you're already planning to return. We really appreciate your kind words and look forward to helping you create more memorable experiences with Red Letter Days in the future!
-Emily
Can't be used
I paid for the voucher for a stadium tour and now it says there are issues with the voucher. Instead of taking my little boy on a trip he is very excited for I have now spent 3 days contacting customer service who have said it is an ICT issue but still have not resolved this.
14 août 2026
Réponse de Red Letter Days
Thank you for your review Louise. We're very sorry to hear about the issues with your stadium tour voucher, especially when it's for a trip your little boy has been excited about.
We understand how disappointing and frustrating this must be, particularly after spending several days trying to get the issue resolved. Please contact us at trustpilot@redletterdays.co.uk with your voucher details and details of your query, and we'll be happy to investigate this further for you.
-Emily
Réponse de Red Letter Days
Thank you for taking the time to leave a review Roger. It's great to hear that you were happy with the service you received. We really appreciate your feedback!
-Emily
Great service … I highly recommend…
Great service … I highly recommend paying the little extra for the presentation box . My mum loved it 🥰
10 août 2026
Réponse de Red Letter Days
We're delighted to hear that you were happy with the service and that the presentation box was worth the extra touch. Knowing that your mum loved her gift makes it even more special for us.
Thank you for your recommendation and for taking the time to share your experience. We hope to help you find the perfect gift again soon!
-Emily
Cancelled the day before due to track…
Cancelled the day before due to track resurfacing surely,? After we took days holiday to travel down from Bristol.
14 août 2026
Réponse de Red Letter Days
Thank you for your review Hilary. We’re very sorry to hear that the experience was cancelled at such short notice, especially after you had taken holiday and travelled down from Bristol. We completely understand how frustrating and disappointing this must have been.
As Buyagift acts as the voucher provider and the venue manages operational decisions such as track maintenance and safety requirements, we’d like to look into this further for you. Please contact our team at trustpilot@redletter.co.uk with your voucher details and a brief summary of what happened, and we’ll be happy to review your case and assist where we can.
-Emily
Venue cancelled last moment
Having booked a non refundable hotel to be at my driving experience venue (difficult to find avenues close enough) I was sent a cancellation email, 48 hours before, that went to my junk unseen! When at my hotel I received a text telling me of cancellation! Now there are no venues that don’t involve a 5+ hour round trip and so I requested a refund BUT not straight forward because a ‘buyagift’ voucher had purchased the driving experience! Still awaiting refund! Not impressed!
14 août 2026
Réponse de Red Letter Days
Thank you for your feedback, and I'm very sorry to hear about your experience Chris.
I completely understand your frustration, especially as you had already booked non-refundable accommodation before learning that your driving experience had been cancelled. I appreciate how disappointing this must have been, particularly given the lack of suitable alternative venues nearby.
I'm also sorry that the refund process has not been straightforward due to the experience having been purchased with a Buyagift voucher. Please contact us at trustpilot@redletterdays.co.uk and a member of our team will be able to look into this matter further.
Thank you for your patience, and please accept our sincere apologies for the inconvenience caused.
-Emily
Plenty of Experiences to Choose From
Easy to use website, with plenty of experiences to choose from. Have used Red Letter Days before and will continue to do so for those special presents to buy loved ones. Delighted. Thank you.
28 juillet 2026
Réponse de Red Letter Days
Thank you for your lovely review.
We're thrilled to hear that you found our website easy to use and enjoyed the wide range of experiences available. It's especially wonderful to know that you've chosen Red Letter Days for special gifts before and that we continue to be your go-to choice for treating your loved ones.
Thank you for your continued support. We really appreciate your kind words and look forward to helping you create more memorable moments in the future.
-Emily
Tickets to Book of Mormon
Tickets to Book of Mormon. Excellent show! Good seats, really easy to book, simple process from start to finish. Good value too.
13 août 2026
Réponse de Red Letter Days
Thank you for your fantastic review Christian! We're delighted to hear that you enjoyed The Book of Mormon and found the booking process quick and straightforward from start to finish. It's also great to know that you were happy with your seats and felt you received good value for money. We hope to help you book another memorable experience soon!
-Emily
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