trying frequently to redeem my table for 2 meal voucher. wanting a simple pub meal. site threw me out a few times. tried online AI chat useless. eventually got through on chat to helpful person who d... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The concept fine the reality is different. We were given the gift of a six course meal at Marco Pierre White Steakhouse. The food and service were excellent, however, the format is slightly differen... Voir plus
L'entreprise a répondu
We’ve bought several experiences from Red Letters Day over the years, I always buy the gift box which is lovely and makes the gift extra special and not expensive Thanks
L'entreprise a répondu
I did not have to wait too long to be connected to a member of the team. Once I provided the email address the voucher was located immediately they recent the voucher and I received it straight away.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Écrit par l'entreprise
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Coordonnées de contact
Red Letter Days Official Trustpilot
3,7
Moyen
25 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
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Fantastic experience
A great tour from start to finish, very well organised and have a lot of free areas to go at your own pace which I liked. Staff were very friendly and polite as well as trying to be funny 🤣. Not just for Liverpool supporters but for anyone that like football.
15 août 2026
Réponse de Red Letter Days
Thank you for your fantastic review, Suki! We’re delighted to hear that you enjoyed the tour and had a great experience. -Maddie
Lovely 6 courses.
Lovely 6 courses.
The taster menu was excellent. Really enjoyed the experience. The stall were all very attentive.
12 août 2026
Réponse de Red Letter Days
Thank you so much for the fantastic review, Linda! We are thrilled to hear you enjoyed your experience. -Maddie
You coned me into your Christmas offer.
You coned me into your Christmas offer.
When arranging the booking it is 3 times the price.
8 août 2026
Réponse de Red Letter Days
Thank you for sharing your feedback, John. We’re sorry to hear you feel disappointed with your experience. We’d really like the opportunity to look into this and make things right. Please reach out to us at trustpilot@redletterdays.co.uk with your voucher details, and our team will be happy to assist. -Maddie
Booking app was rubbish
Booking app was rubbish. Very clunky process. Wheel of doom whilst waiting for nothing to load. Waste of money.
Still haven’t done the activity. Will have to wait until next May.
15 août 2026
Réponse de Red Letter Days
Thank you for sharing your feedback! We’re sorry to hear about the issues you experienced with our booking app and the frustration this has caused. We’d really like the opportunity to make things right and look into this for you. Please reach out to us at trustpilot@redletterdays.co.uk with your voucher details, and our dedicated team will be happy to help. -Maddie
Very good drive experience
Very good driving experience (Aston Martin DB9) with excellent professional instructor. Disappointed somewhat with track situation (congestion) and unnecessary deployment of traffic cones some tipped over) creating a risky downhill chicane. Have past industry experience with Ford, Vauxhall, and Porsche and their high speed test tracks, and being directed to drive mostly on the (left) slower lane on this circuit was a little underwhelming.
14 août 2026
Réponse de Red Letter Days
Thank you so much for sharing your feedback, Barry. We’re delighted to hear you enjoyed the Aston Martin experience. We’re sorry the track congestion and cone layout affected your experience, your feedback will be passed forward for future! -Maddie
Very Good Service from R.L
Very Good Service from R.L. Looking forward to purchase of an afternoon tea for 2. Will definitely use R.L again
12 août 2026
Réponse de Red Letter Days
Thank you for your lovely review, John! We’re delighted to hear you received such good service. -Maddie
Really great to be able to chat to…
Really great to be able to chat to someone about our missing email, they sorted it straight away.
18 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you for your wonderful feedback! We're so pleased to hear that our team was able to help you quickly and get your missing email sorted straight away. Providing a fast and helpful service is always our goal, and it's great to know your experience reflected that.
We really appreciate you taking the time to share your review.
-Emily
Using The Contact Function For Red Letter Days
Although I don't like using chatbots and then having to have a conversation with someone by keyboard my issues were resolved so I am happy to give a 5 star rating. Thank you Magamet,
18 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you so much for the lovely review, Glen! We appreciate your great feedback. -Maddie
My skydive was amazing!
My skydive was amazing! All staff were really friendly and everything was very well organised
15 août 2026
Réponse de Red Letter Days
Thank you so much for the amazing feedback, Debi! I am so happy to hear you had a great skydiving experience. -Maddie
Was given a 4 car blast at dunsfold…
Was given a 4 car blast at dunsfold race track for a birthday present, first car nearly an hour over scheduled time with no explanation why,no shade or enough seating during current heatwave, as I was about to take first car out, was called for my scheduled second car!!!! Also paid upfront £35 for in car video recording which only recorded my 4th and final car, wasn't offered a refund but the chance to be driven in a car, but declined as already running very late and had to be somewhere else, my wife had to ask what I could get instead and was offered some photos of which 4 were taken sitting in each car, very annoying and 4 photos for £35,of which I haven't even received yet by email, admin side very chaotic, have given 3 stars as the instructors where brilliant, very informative and enthusiastic as were the cars, but left very late, and out of pocket
8 août 2026
Réponse de Red Letter Days
Thank you for sharing your feedback, Mr Bishop. We’re really sorry to hear about the delays and confusion you experienced, especially in the heat and after paying extra for the video recording. We completely understand how frustrating it must have been to leave late and still be waiting for your photos.
We would really like to look into the issues you’ve raised further and help make things right. Please contact our dedicated team at trustpilot@redletterdays.co.uk with your voucher details, and we’ll be happy to help. -Maddie
Red letter not worth the hassle!
When I tried to book the experience that I had been given I was asked to choose an alternative, as the experience I had been gifted was no longer available. As the gift I had been given was chosen with much thought I did not wish to change this for something that was a lot more expensive and did not reflect my interests. When I asked for a refund this was refused, as you only refund the original purchaser. I therefore had to explain to my family who had given me this gift that it was no longer available. They contacted Red Letter and the gift was available again!
12 août 2026
Réponse de Red Letter Days
Thank you for sharing your feedback, Lyn. We’re really sorry for the frustration and disappointment caused, especially as this was a thoughtful gift chosen specifically for you. We completely understand how upsetting it must have been to discover the experience was unavailable, only to later find out it was available again.
Please reach out to our dedicated team at trustpilot@redletterdays.co.uk with your voucher details so we can help makes thing right. -Maddie
Issue sorted above and beyond
Abongo took stock of my query and sorted it above and beyond my expectation in a prompt, kind and efficient manner. Customer service everywhere needs more Abongos.
18 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you so much for your wonderful feedback, Zena! We’re delighted to hear that Abongo went above and beyond to resolve your query so promptly and kindly. -Maddie
Excellent service and food.
13 août 2026
Réponse de Red Letter Days
Thank you so much for your lovely review, we are so happy to hear you had a great experience Graham! -Maddie
It was a birthday gift and it was very…
It was a birthday gift and it was very much appreciated. My friend who's birthday it was is taking her grandson with her to the tea.
13 août 2026
Réponse de Red Letter Days
Thank you for your lovely review! We’re so pleased the experience made a special birthday gift and that your friend enjoyed it. -Maddie
I really enjoyed my Red Letter Day at…
I really enjoyed my Red Letter Day at Chelsea Harbour Spa. The staff were welcoming and the changing rooms were clean and comfortable. I loved the pool, which was spacious and very few people were there. The highlight was the spa treatment - I had a facial and it was amazing. I felt my cares melt away and was thoroughly refreshed.it was the hottest day of the year and I felt I was in the best place.
15 août 2026
Réponse de Red Letter Days
Thank you so much for your lovely review, Claire! We’re delighted you had such a relaxing day at Chelsea Harbour Spa, especially on such a hot day! It’s wonderful to hear that you enjoyed the pool and that your facial left you feeling completely refreshed. -Maddie
The venue was very clean and staff very…
The venue was very clean and staff very friendly particularly Elle who did my treatments and was really good . She was careful with my back issues and very pleasant. I would recommend her.
13 août 2026
Réponse de Red Letter Days
Thank you for your lovely review, Stuart! We’re so pleased you enjoyed your treatment and felt well cared for. -Maddie
Poor value for money
Poor value for money. Products provided did not compare to those advertised on ticket in quantity or selection. Staff excellent.
14 août 2026
Réponse de Red Letter Days
Thank you for your feedback Jassy. We're sorry to hear that the experience did not represent the value for money you were expecting and that the products provided did not match the quantity or selection advertised.
While we're pleased to hear that the staff were excellent, we understand how disappointing it can be when the overall experience falls short of expectations.
We'd like the opportunity to investigate this further with the supplier. Please contact us at trustpilot@redletterdays.co.uk with your voucher details and a copy of your review, and our team will be happy to look into this for you.
Thank you for bringing this to our attention, and we apologise for the disappointment caused.
-Emily
x3 mustang experience, what a joke
I booked x3 mustang experience and drove for 3hrs to the site to find one of the cars I had booked to drive was not even available or there, which is the main reason I booked this.
I was given a choice of choosing a different car which wasn’t a mustang and had to wait for nearly 1 1/2hrs to be slotted into the car which I had no interest in driving.
Then I drove the Mustang Barracuda which was shocking, car was a mess inside, engine warning light was on, lacked any power and the automatic gears were not working properly, so sluggish and delayed gear changing.
The only good thing about the day was I got to drive the mustang Elinor which again wasn’t looked after but at least it sounded nice
Never will I do this again and waste my money on something that is ran so poorly, and felt that they had your money so put up with it
7 août 2026
Réponse de Red Letter Days
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet your expectations, particularly after travelling such a long distance to attend.
We understand how disappointing it must have been to arrive and find that one of the vehicles you had specifically booked was unavailable. We also appreciate your frustration regarding the lengthy wait, being offered an alternative vehicle that did not match your original booking, and the condition of some of the cars you drove on the day.
We'd like the opportunity to investigate this matter further with our supplier and review the circumstances surrounding your experience. Please contact us at trustpilot@redletterdays.co.uk with your voucher details and a copy of your review, and our team will be happy to look into this for you.
We sincerely apologise for the disappointment caused and appreciate you bringing these concerns to our attention.
-Emily
Not always what it seems!
The concept fine the reality is different. We were given the gift of a six course meal at Marco Pierre White Steakhouse. The food and service were excellent, however, the format is slightly different with extra costs, for example, the steak was just that and any accompaniments were extra. Although this was a gift the friends who purchased it were not aware of the extras and at the end of the meal a service charge.
The worst bit was finding out that a cover charge was also added so we had to pay to go jnto the restaurant.
Overall the extras associated with the gift does spoil what you think will be an extra special experience!
30 juillet 2026
Réponse de Red Letter Days
Thank you for taking the time to share your feedback Colin. We're pleased to hear that you enjoyed the food and service during your experience at Marco Pierre White Steakhouse.
We're sorry to learn, however, that the additional charges came as an unwelcome surprise and impacted your overall enjoyment of the experience. We understand how disappointing it can be when extra costs, such as accompaniments, service charges, or venue-specific fees, are not what you expected, particularly when the experience was purchased as a gift.
Thank you again for bringing this to our attention, and we hope to have the opportunity to assist you further.
-Emily
good day out
good day out
the staff was very good at there job and this made the day go well
well worth the money
10 août 2026
Réponse de Red Letter Days
Thank you for your wonderful feedback Graham. We're delighted to hear you had a good day out and that our staff helped make the experience run smoothly. It's great to know you felt the trip was well worth the money. We really appreciate your comments and hope to welcome you again soon!
-Emily
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