trying frequently to redeem my table for 2 meal voucher. wanting a simple pub meal. site threw me out a few times. tried online AI chat useless. eventually got through on chat to helpful person who d... Voir plus
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Lisez les avis des autres
I did not have to wait too long to be connected to a member of the team. Once I provided the email address the voucher was located immediately they recent the voucher and I received it straight away.... Voir plus
L'entreprise a répondu
Our dinner was very good. There was a very limited menu but what was served was wonderful. We were greeted warmly by the staff and made to feel very welcome, unlike some restaurants that support RL... Voir plus
L'entreprise a répondu
The concept fine the reality is different. We were given the gift of a six course meal at Marco Pierre White Steakhouse. The food and service were excellent, however, the format is slightly differen... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Écrit par l'entreprise
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Coordonnées de contact
Red Letter Days Official Trustpilot
3,7
Moyen
25 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
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Afternoon Tea
We were very happy with our afternoon tea experience at Barnett Hill Hotel, near Guildford. It was one of the hottest days of the year but the room where we were seated was air conditioned and cool. We had a very friendly and attentive waiter.
The food on offer was tasty. One of us has a nut allergy and was fully catered for.
My only gripe, coming from cream tea country, was the strawberry jam to go with the scones. It was a jelly not a jam and could have been any flavour really but it didn't particularly detract from the experience which I would overall recommend.
12 août 2026
Réponse de Red Letter Days
Thank you for your lovely feedback Alison. We're delighted to hear that you enjoyed your afternoon tea experience and that the team helped make your visit comfortable, even on such a warm day. It's also great to know that the nut allergy requirements were catered for so well.
-Emily
So frustrating and zero customer support.
So frustrating!!! Extremely difficult to pin a voucher date down because of very limited search criteria. We really wanted an afternoon tea around Stratford-upon-Avon on a certain date but with no date search option it was impossible to find. Settled on Hatton Court Gloucester in the end and redeemed my voucher for.... Another voucher! Then you have to go to another link to select a date, and it's at that point that the website gives up with the spinning timer waiting for date options to come through. Tried the online support but that's just a useless AI which answers every question apart from the one you want, and forget being able to speak to a human. Hopefully a negative review here will kick someone into action. I'm very grateful for the voucher gift but will be making it known that it's a case of "Thanks, but no thanks" in the future. The cynical part of me wonders if the whole process deliberately confuses people so they don't bother to actually spend the vouchers 🤨
15 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you for taking the time to share your feedback Stuart. We're really sorry to hear about the difficulties you've experienced when trying to redeem your voucher and book your afternoon tea experience.
We understand how frustrating it must have been to search for a suitable location and date, only to encounter technical issues during the booking process. This is certainly not the experience we want for our customers. We're also sorry to hear that our online support tools did not provide the assistance you needed.We'd like the opportunity to investigate this further and help resolve the issues you've encountered. Please contact our team at trustpilot@redletterdays.co.uk with your voucher details and any screenshots or additional information you may have regarding the booking error. We'll ensure a member of the team reviews your case and assists you directly.
Thank you again for bringing this to our attention, and we hope to have the chance to restore your confidence in our service.
-Emily
Managed to find something suitable as a…
Managed to find something suitable as a gift
Confirmation of gift arrived very quickly
5 août 2026
Réponse de Red Letter Days
Thank you for your review Elaine! We're so pleased to hear that you were able to find a suitable gift and that your confirmation arrived quickly. It's great to know the process was smooth and efficient for you. We appreciate your feedback and hope to help you find the perfect gift again in the future!
-Emily
Réponse de Red Letter Days
Thank you for your review Karen! We're delighted to hear that you found our purchasing system very easy to use. It's great to know that arranging a gift was a smooth and straightforward experience. We hope the recipient loves their gift, and we really appreciate you taking the time to share your feedback.
-Emily
Tea for Me !
Loved it Very friendly and knowledgeable London borough Bird and Blend workshop !
7 août 2026
Réponse de Red Letter Days
Thank you for your wonderful review Robin! We're delighted to hear that you loved the Bird & Blend workshop in London Borough. It's great to know that the team was friendly and knowledgeable, helping to make your experience both enjoyable and informative. We really appreciate you taking the time to share your feedback and hope to welcome you back to another workshop soon!
Impossible to register the number
Impossible to register the number. Not to be recommended at any price.
Gave up and booked direct afternoon tea, sitting having had tea,the manager of Wivenhoe Hotel is also trying to register the gift.
Looks as though we shall have to pay for the tea ourselves …… what a disgrace.
Hardly any choice in choosing an establishment for the said tea, have travelled miles for the nightmare.
Does not deserve one star, but unable to leave a review without it. This is a Red letter day venue.
14 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you for taking the time to share your feedback Sue. We're sorry to hear that your experience did not meet your expectations.
We'd like the opportunity to look into this further and see how we can help. As we are unable to access account details through Trustpilot, please contact our team at trustpilot@redletterdays.co.uk with your voucher details and a brief summary of your concerns.
We look forward to hearing from you and working towards a resolution.
-Emily
70th Birthday Voucher.Although we had activated the voucher
Although we had activated the voucher, due to an accident we had to cancel with the Fairhaven restaurant at Lytham St Anne, we tried to speak to someone from Redletter to extend to another time until I was well, but couldn’t do that because it was activated, so the voucher which was a 70th birthday present was not used. Very disappointed
9 août 2026
Réponse de Red Letter Days
Thank you for taking the time to share your experience Terence. We're very sorry to hear that an accident prevented you from attending your booking and that you were unable to rearrange your experience after the voucher had been activated. We understand how disappointing this must have been, especially as it was a special 70th birthday gift.
As Trustpilot reviews are not linked to customer accounts, we'd like the opportunity to look into this further for you. Please contact our team at trustpilot@redletterdays.co.uk with your voucher details and any relevant information, and we'll be happy to review your case.
-Emily
Slug and Lettuce
Had afternoon tea sat outside. Good value and quality. Georgia was most helpful and pleasant.
9 août 2026
Réponse de Red Letter Days
Thank you for your lovely review David! We're delighted to hear that you enjoyed your afternoon tea and found it to be good value with great quality. It's especially wonderful to know that Georgia made your visit even more enjoyable with her helpful and pleasant service.
We really appreciate your feedback and hope to help you create more special memories in the future.
-Emily
I needed to change my voucher and it…
I needed to change my voucher and it was dealt with quickly thank you
3 août 2026
Réponse de Red Letter Days
Thank you for your review Wagner! We're delighted to hear that your voucher change was dealt with quickly and that we could help. We really appreciate you taking the time to share your experience and hope to assist you again in the future.
-Emily
Réponse de Red Letter Days
Thank you so much for sharing your lovely review! We appreciate your amazing feedback. -Maddie
Réponse de Red Letter Days
Thank you so much for the wonderful review, Diane! I am thrilled to hear you had a lovely experience. -Maddie
It could be so simple…
Lovely idea, but the whole process has been a ball ache. I don’t like how you can buy a voucher to give to someone but they can’t use any discount codes that they’re offering with it. So the whole giving a voucher is pointless. Just buy the actual gift/experience instead.
I used half my voucher and then couldn’t seem to use the other half. Found out later it’s suppose to come through as another voucher once I’ve used email… which I didn’t get.
I’ve spent most of the time with customer service. I always think the website is crap. Confusing when trying to use vouchers. It could surly be such a simple thing to do.
13 août 2026
Avis spontané
Réponse de Red Letter Days
Thanks for your feedback Holly. We’re really sorry to hear how frustrating you found the whole process. What should be a simple way to give someone a thoughtful gift clearly became far more complicated than it needed to be. We understand your concerns about discount codes, using the remaining voucher balance and not receiving the follow-up voucher you were expecting. We’re also sorry that you had to spend so much time contacting customer service just to get help with the redemption process.
If you’re still having any issues with your voucher or need help using the remaining balance, please contact us directly at trustpilot@redletterdays.co.uk with your voucher details and we’ll be happy to look into this for you.
-Eddie
Very disappointing experience
Very disappointing experience — avoid
Red Letter Days has been one of the most frustrating purchases I’ve ever made.
I originally purchased a weekend hotel voucher for around £180, advertised as giving access to a range of luxury hotels. However, it was only when I actually started trying to book that I discovered the reality: almost every decent hotel had no availability for months ahead.
The hotels that were available were often budget options in places such as Wigan — hotels that could have been booked independently for considerably less than the price of the voucher. The whole point of buying the voucher was to have a choice of quality hotels, but in reality the choice was extremely limited.
We contacted Red Letter Days through their online chat and spent *three hours* trying to resolve the issue. Eventually, after a great deal of persistence, they agreed to provide us with a credit voucher. Getting an actual refund seemed completely out of the question.
Unfortunately, the replacement voucher hasn't been much better. I'm now trying to book a weekend spa day for two, and once again I'm finding that the vast majority of available options are only offered Monday–Thursday. That's simply not practical for people who work Monday to Friday.
Ill need to book another spa day just to get over the process of booking this one.
My experience so far has been *poor availability, inflated prices, frustrating customer service and partners that don't seem to have been carefully selected with the customer experience in mind.*
A voucher is only worthwhile if you can actually use it for the experiences advertised. In my experience, that has been anything but straightforward.
Avoid. I certainly won't be buying from Red Letter Days again.
12 août 2026
Avis spontané
Réponse de Red Letter Days
Thanks for your feedback Josh. We’re really sorry to hear how frustrating your experience has been. We understand how disappointing it must be to purchase a voucher expecting a good choice of quality hotels, only to find limited availability and options that don’t work for your plans.
We’re also sorry that you had to spend so much time contacting our customer service team, particularly after already experiencing difficulties with the original voucher. We appreciate that having to go through a similar process again when trying to find a suitable spa experience is far from the enjoyable experience you should have had.
If you’re still having difficulty finding a suitable experience, please contact us directly at trustpilot@redletterdays.co.uk with your voucher details and what you’re looking for, and we’ll be happy to see if there’s anything we can do to help. We’re sorry again for the disappointment and inconvenience caused.
-Eddie
Easy to book and fast to arrive
Easy to book and fast to arrive. Shame about short expiration though
23 août 2025
Réponse de Red Letter Days
Thank you so much for the lovely review, Ross! I am happy to hear you found the booking process quick and easy. If you have any further issues with the expiry date, please do reach out to our customer service team so we can help further. -Maddie
Amazing great show a bit difficult to…
Amazing great show a bit difficult to pick a date without being charged extra
3 août 2026
Réponse de Red Letter Days
Thank you for your fantastic review, Celso! We are thrilled to hear that you thought the show was amazing and that you had a wonderful time.
We also appreciate your feedback regarding the difficulty of picking a date without incurring extra charges, your feedback will be passed forward to the team. Thank you again for sharing your feedback. -Maddie
First the spa
First the spa , that l booked did do it anymore , than trying to get through to red letter was l joke no phone number ? Only on line it took a few days to to get through it took a few mouths to get the answer but got through the hotel did do it and got book in which had a great day .
10 août 2026
Réponse de Red Letter Days
Thank you for sharing your feedback with us, Jane. We are so glad to hear that you had a wonderful spa day once everything was sorted out!
We sincerely apologise for the initial disappointment with your chosen spa and for the long delay in getting a response. We completely understand how stressful it is to wait for an answer when you are trying to arrange a special experience. Thank you again for sharing your feedback. -Maddie
Réponse de Red Letter Days
Thank you for the fantastic review! We're so glad you enjoyed your experience. -Maddie
Can’t speak to any one direct ,take…
Can’t speak to any one direct ,take money from the value of the voucher ,more than half
9 août 2026
Réponse de Red Letter Days
Thank you for sharing your feedback, Graham. We are really sorry to hear about your experience and the frustration caused by not being able to speak to someone directly, as well as concerns regarding the value deducted from your voucher. We completely understand how disappointing this is.
Please reach out directly to our dedicated customer support team at trustpilot@redletterdays.co.uk with your voucher details. They will help investigate this for you right away and help get it sorted out. -Maddie
All staff was friendly and it was nice…
All staff was friendly and it was nice to visit my club ground
7 août 2026
Réponse de Red Letter Days
Thank you for the lovely review! We're so glad you had a great time visiting your club ground. -Maddie
Diabolical customer service re online…
Diabolical customer service re online chat.around 10 chats before I could speak to a supervisor re making a booking.
The system took my voucher and extra payment, then the system froze. It took weeks to resolve. When I able to book the original choice was remived so had then to wait for the refund for the extra payment I made.
This company needs to pull their socks up greatly!
I would never use this company yo buy a voucher.
Pathetic service. Customer advisors need re-trained as they had no idea of the facts or how to handle customer queries/complaints!
8 août 2026
Réponse de Red Letter Days
Thank you for sharing your feedback with us, Scottie. We are truly sorry to hear about the frustrating experience you had with our online chat, booking system, and customer service. This is certainly not the level of service we aim to provide.
We would love to look into this further and help make things right for you. Please reach out to our dedicated team directly at trustpilot@redletterdays.co.uk so we can investigate further. -Maddie
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