trying frequently to redeem my table for 2 meal voucher. wanting a simple pub meal. site threw me out a few times. tried online AI chat useless. eventually got through on chat to helpful person who d... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The concept fine the reality is different. We were given the gift of a six course meal at Marco Pierre White Steakhouse. The food and service were excellent, however, the format is slightly differen... Voir plus
L'entreprise a répondu
My 'walk over the O2' experience was absolutely fantastic and from the moment it began to the end we felt at ease. It was well organised, well paced, (we never felt rushed or felt we were hanging arou... Voir plus
L'entreprise a répondu
We’ve bought several experiences from Red Letters Day over the years, I always buy the gift box which is lovely and makes the gift extra special and not expensive Thanks
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Écrit par l'entreprise
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Coordonnées de contact
Red Letter Days Official Trustpilot
3,7
Moyen
25 k avis
Demande des avis aux clients
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Diabolical customer service re online…
Diabolical customer service re online chat.around 10 chats before I could speak to a supervisor re making a booking.
The system took my voucher and extra payment, then the system froze. It took weeks to resolve. When I able to book the original choice was remived so had then to wait for the refund for the extra payment I made.
This company needs to pull their socks up greatly!
I would never use this company yo buy a voucher.
Pathetic service. Customer advisors need re-trained as they had no idea of the facts or how to handle customer queries/complaints!
8 août 2026
Réponse de Red Letter Days
Thank you for sharing your feedback with us, Scottie. We are truly sorry to hear about the frustrating experience you had with our online chat, booking system, and customer service. This is certainly not the level of service we aim to provide.
We would love to look into this further and help make things right for you. Please reach out to our dedicated team directly at trustpilot@redletterdays.co.uk so we can investigate further. -Maddie
Really quick response
Really quick response, package arrived quicker than I thought, gift package is lovely
9 août 2026
Réponse de Red Letter Days
Thank you so much for the wonderful review, Lyn! I am thrilled to hear that you are happy with your gift and the quick delivery. -Maddie
We went to afternoon teas at Harrods it…
We went to afternoon teas at Harrods it was amazing, the atmosphere was good no complaints for us.
9 août 2026
Réponse de Red Letter Days
Thank you so much for your amazing review, Ranjana! I am thrilled to hear you had a lovely afternoon tea experience. -Maddie
Amazing experience wing walking
Amazing experience wing walking
Lovely friendly small company
Very organised
8 août 2026
Réponse de Red Letter Days
Thank you so much for the fantastic review, Theresa. We are thrilled to hear that your wing walking experience was amazing and that you enjoyed the lovely, friendly atmosphere! -Maddie
All went smooth as silk!
All went smooth as silk!! Easy to book. Good food although slightly limited choice
8 août 2026
Réponse de Red Letter Days
Thank you so much for your lovely review Alan. We're delighted to hear that everything went smoothly and that you found the booking process easy. It's great to know you enjoyed the food too. We appreciate your feedback regarding the menu choices. We hope to welcome you again soon!
-Emily
Went to creams in Windsor with 2 kids…
Went to creams in Windsor with 2 kids who were looking forward for the experience. The owner said he has never heard about red letter days. Ended up buying a treat for both the kids as I just couldn’t walk off without. Been on chat with red letter days who promised a refund which hasn’t arrived yet. Pathetic customer service!!
30 juillet 2026
Réponse de Red Letter Days
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience at Creams Windsor and the disappointment this caused, especially as your children were looking forward to their treat.
This is certainly not the experience we want our customers to have, and we understand how frustrating it must have been to be unable to redeem your voucher and then have to purchase treats separately. We're also sorry to hear that the refund you were expecting has not yet been received.
Please contact us at trustpilot@redletterdays.co.uk with your booking details and any relevant correspondence, and our team will be happy to investigate this further and provide any additional assistance we can.
-Emily
Excellent customer service
Easy purchase, arrived on time and unfortunately when didn't work out as planned, a refund was organised swiftly and with minimal fuss. Would definitely recommend.
12 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you so much for the fantastic review, MJ. We are delighted to hear that your purchase was smooth and arrived right on time. Even though things didn't go quite as planned, we're glad our team could handle your refund swiftly. -Maddie
The staff at novetel were very helpful…
The staff at novetel were very helpful and polite. The food was presented well and tasty
2 août 2026
Réponse de Red Letter Days
Thank you for your review Darren. We're delighted to hear that the staff at Novotel were helpful and polite, and that you enjoyed the food. It's great to know the presentation and quality of the meal met your expectations. We appreciate your feedback and hope to welcome you again soon.
-Emily
Easy to do
The red letter day was a gift
But from start to finish with the gift being sent on it was easy to do.
9 août 2026
Réponse de Red Letter Days
Thank you for your review Stephen! We're so pleased to hear that, from receiving the gift through to booking your experience, the whole process was easy and straightforward. We hope you had a fantastic time and appreciate you taking the time to share your feedback.
-Emily
Réponse de Red Letter Days
Thank you so much for taking the time to leave such a lovely review, Paul. We are thrilled to hear that you found the booking process simple and that you had an excellent day out! -Maddie
Réponse de Red Letter Days
Thank you so much for your wonderful review Sandra! I am really pleased to hear that you enjoyed the tour and had a great time. -Maddie
We received a voucher for a two night…
We received a voucher for a two night break as a wedding present. We had a terrible time trying to book on the website and tried desperately to speak to someone but to no avail. We would choose a hotel that looked nice on the website but trying to open it to find out information, we just got a blank page and a circle saying 'loading'. It wasn't just once, it was every hotel we tried. After trying to explain to the bot we gave up, I phoned my friend and asked her if she could come over and bring her laptop, we were using our phones, and we had it booked in about 3 minutes. Maybe it was using the phones?
We had a lovely 2 day break in Scarborough but it would have been better to be able to speak to someone.
4 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you for your review Linda. We're delighted to hear you enjoyed your two-night break in Scarborough.
We're sorry to learn about the difficulties you experienced when booking and appreciate how frustrating it must have been to encounter loading issues on your phone and be unable to speak with someone directly for assistance. Your feedback regarding the mobile experience and customer support has been noted and will be shared with the relevant teams.
Thank you again for your feedback, and we're pleased your stay was enjoyable once the booking was completed.
-Emily
6 Course & Cocktail Feasting Menu London Steakhouse
Excellent meal, waiter service great. Excellent deal. Cocktail yummy. Food fab.
11 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you so much for the amazing review, Dowd! I am thrilled to hear you had a lovely time and enjoyed the food and cocktails. -Maddie
Absolute rip off
Absolute rip off. Steer clear !!!! Had a lunch time 3 course meal for a voucher value of £89.99 and you actually get the £21 meal offered by the restaurant. They then have the cheek to add 12% service charge to the £89.99.
8 août 2026
Réponse de Red Letter Days
Thank you for sharing your feedback with us. We are really sorry to hear that your recent dining experience did not live up to expectations and that you were unhappy with the value. We would love the opportunity to look into this for you and help make things right. Please reach out to us at trustpilot@redletterdays.co.uk, so our dedicated team can assist you. -Maddie
Anelisa was really helpful sorting out…
Anelisa was really helpful sorting out an extension to my voucher
11 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you so much for sharing your great review, Derek! We are thrilled to hear Anelisa could help with extending your voucher. -Maddie
What an ABSOLUTE SCAM
What an ABSOLUTE SCAM! My friend spent £49.99 for a gift for me. I picked the gift and paid an extra £30 but when I clicked the ‘Check Availability’ and ‘Call to Book’ NEITHER link worked! Red Letter said I could have the extra £30 but NOT the original £49.99 WHICH IS ILLEGAL as it was unable. They couldn’t just give me the number to ring and just kept disappearing AVOID AT ALL COST! Just go direct to the gift you want!
11 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you for your recent feedback. We're very sorry to hear about your experience and can appreciate how frustrating this must have been, especially after you had already paid an additional amount towards your chosen experience.
This certainly isn't the level of service we aim to provide, and we'd like the opportunity to investigate what happened with the booking links and the advice you were given regarding your voucher balance.
So that we can look into this in more detail and review the circumstances of your booking, please contact our Customer Support team at trustpilot@redletterday.co.uk with your voucher details and any relevant correspondence. We'll ensure your concerns are reviewed thoroughly.
Thank you for bringing this to our attention, and we hope to have the chance to resolve this for you.
-Emily
they make you pay to extend the validity of your voucher
This has to be the most difficult to use system I have ever come across. You have to Google to get a phone number and when you ring it all you get is a message saying "We don't do phone calls"! On top of that, I had so much trouble trying to make head or tale of how the system operates that I had to extend the validity of my voucher. They charged me £20 for the privilege! AVOID!!!!!
22 juin 2026
Réponse de Red Letter Days
Thank you for sharing your feedback with us, John. We are really sorry to hear about the frustration you experienced trying to contact our support team and navigate the voucher. We completely understand how disappointing it is to feel stuck and to incur unexpected extension fees. We would love the opportunity to look into this for you and help make things right. Please reach out to us directly at trustpilot@redletterdays.co.uk, so our dedicated team can help further. -Maddie
The customer assistant I spoke to…Nokwethemba
The customer assistant I spoke to on the chat was very helpful and dealt with my query very quickly and efficiently. Thank you so much
11 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you so much for sharing your wonderful review, Karen! I am thrilled to hear our customer service team could help with your query. -Maddie
I couldn't activate my voucher that I…
I couldn't activate my voucher that I wanted to exchange with two others, Nokuthmbola was extremely helpful, went above and beyond and did everything for me
11 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you so much for taking the time to share your experience. We are thrilled to hear that Nokuthmbola went above and beyond to help you sort out your vouchers. -Maddie
Very poor booking process.
The booking process for my experience was really frustrating for the following reasons.
As you start the process you are directed to redeem your voucher, this is straightforward. Once you have done this you are then directed to Gordan Ramsey restaurant website. Once on the site I selected the experience and the date I wanted to go. The next step to confirm the booking was a payment page and herein lies the issue. There was nowhere on this page to input my voucher details and it just wanted card details.
I contacted Red Letter days to explain the issue and after a week of. Communicating with chat bots and emails, I finally was given a contact number for the restaurant to make the booking by actually getting to speak to someone.
If you are selling an experience it shouldn't be this difficult to make the actual booking.
11 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you for taking the time to explain what happene Richard, and we’re sorry the booking process was so frustrating. We completely understand how disappointing it must have been to follow the steps provided, only to reach a payment page where there was no clear way to use your voucher.
Having to spend a week going back and forth before finally being given a contact number for the restaurant is certainly not the straightforward experience we aim to provide. We really appreciate you highlighting this, as feedback like yours helps us identify where the booking journey can be improved. We’re glad you were eventually able to get the booking arranged, and we hope you had a great time at the restaurant despite the difficult start.
-Eddie
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