Renew Electronics Avis 

Would never order from this site again. 3 months later and still waiting for a refund.

Ordered an Apple Watch 7 from Wowcher (order number 51242659) which was supposed to be in good condition. Received a watch with damage all over it and a battery that held little charge and was in need of replacement/service. Sent it back to them the same day I received it by Royal Mail Tracked Post, arrived the next working day, I have proof of delivery back to them (a signature and photo for it) and yet I cannot get any response from anyone to say they have it, they will refund me etc so have opened a case with PayPal as that’s how I paid Wowcher. Just awful item and subsequent service, won’t be buying anything off them again.

If I could give a negative review I would. Appalling company. I ordered an item which when it arrived it was a completely different make and model plus it didn't even work. Been trying to obtain a refund for the past 2 months which they are refusing to do and will only send a replacement item which I dont need or require ( probably wont work when it comes) as I had to order the correct item from somewhere else as it was for a Christmas present, so not only did it cost me double, money I can ill afford to lose. Scam company take your money and run!! I have no choice but to report them to the financial ombudsman. Utterly disgraceful company!

So I bought two Apple Watches from Wowcher, the supplier of the Apple Watches was renew electronics, both watches seemed fine for a couple of months but when they started to loose battery life rather quickly I contacted Wowcher who promptly told me to contact renew electronics, I did this, they told me to return to themselves for warranty repair at my cost, after receiving both watches back they said they replaced the batteries and all is good but after several months the batteries again started to fail, I contacted them again but was told that even if they changed the watches there was no guarantee the replacement watches would be any better to I asked for them to be repaired to which they refused, I contacted Wowcher and all I got and am still getting is that it’s not their problem and keep pointing me back to renew electronics, the situation now is renew electronics contact me via WhatsApp asking for Wowcher codes for the purchase and I give them the codes then renew electronics contact go quiet for a week and then ask for the codes again and put me in a never ending que, then come back weeks later and ask for the codes again, I’ve asked Wowcher to sort this out and I want a refund but again they just throw it back to renew electronics and round and round I go, my advice is do not buy electronics from Wowcher the company they use is renew electronics and they are worse than currys, this issue has actually been ongoing since I bought them at the end of 2024

Probably the worst company going !!!
Ordered an Apple Watch now didn’t expect anything special but for £195.00 you expect it to work well it doesn’t turn on so charged it for a day and still nothing also looks like it been dragged along the ground by Toni Hawkes. Customer services don’t care and neither does the company supplying it on the website don’t bother ordering from them !

I ordered an Apple Watch Series 3 from this company via Wowcher. The product arrived and was severely damaged and not suitable at all. I returned the item literally the next day after receiving it and also paid for postage. I contacted them shortly after and they informed me they received the return on the 13th January 2026. They later said that they had issued a refund which will return to my Wowcher account and I will have to communicate with Wowcher for them to refund me to the original payment method. I have communicated with these organisation on a daily basis and approximately one week ago they said my account will be refunded in two days and still no refund. I have sent further emails and also contacted them on a number seen on trustpilot to no avail, however I left a voice message stating my issues. No one has got back to me as of yet and I'm really frustrated that an organisation can behave in such a manner. My next action will be seeking advice and reporting to trading standards if I do not get an adequate response and refund in due course.

Very poor service from start to finish.

I received an Apple Watch that was in extremely poor condition, covered in scratches and far worse than advertised. I returned the item promptly via Royal Mail Special Delivery, and delivery was confirmed, yet getting a refund was an unnecessarily long and frustrating process.

I was repeatedly given inconsistent information and assurances that the refund was being processed, none of which turned out to be true. Weeks passed with no action, and I had to chase constantly to get any response at all.

Only after persistent follow-ups did I finally receive my refund, far later than reasonable. The lack of transparency, delays, and what felt like being misled throughout the process made this a very disappointing experience.

I would not recommend based on the poor communication, delays, and overall handling of a straightforward return and refund

Are you actually taking the mick , you have again sent the same broken laptop for a 3 rd time!

Please can I take this further as it cost me 25 pound each time on two occasions to sent this back!

This is disgraceful I waited a further 3 weeks to receive it a third time and it’s the same broken one! I’m absolutely disgusted , I have sent emails countless times to the @inforenewelectronics
To complain I awaited 3 weeks to receive the exact same broken lap top they sent for a third time!

Chantal Louise Anderson.

I returned my item on the 29th of December, I had confirmation that they received it. I am yet to receive my refund. I have been sending emails daily for them to be ignored or given the same script.
I just want my money back!!!

Received a laptop that is damaged front to back you can’t even use the screen due to the bubbles all over it looks like someone has tried to put a new cover on it but not done correctly contact them via email and via telephone and watsapp no reply absolutely disgrace all I wanted was a replacement I will never shop here again I would definitely avoid

Absolutely disgusted with my experience
products in bad condition received so sent back for a refund, as promised. After initially denying receiving them, a month later they randomly just send the products out to me again!!! The products are now sat at Wowchers colletion facility where I am told that I must collect them or they will be destroyed and no refund issued, so I will need to get at my own expense and time to collect again and pay again for an attempt at return.

Ordered Apple Watch 3G in Space Grey. Sent 4G in Rose Gold. Tried to complain via Wowcher and WhatsApp to no avail. Decided to try and keep watch. Wouldn't hold any charge! I returned the watch and they received this 19.12.2026 but I am still waiting for a refund for the watch and my return postage! No response to emails. So frustrating. Will now report to Trading Standards.

Ticket WOW00129005
Yet again another request when all details have been previously sent.
As established trading companies in the UK Renew Electronics need to apply some efficiency and responsibility in their actions.
I send below in the hope it will be the last time!
Voucher Code- UQCSF8-RMUY3X
Order no. 50065323
5th August 2025
Michael Sellers
Kissingbatch House
63 Vallis Road
Frome, Somerset
BA11 3EG

Scam Company - do not use. I purchased a refurbished apple watch, and when received, the face of the watch was badly damaged. I returned the watch and asked for a refund. Tracking through Royal Mail showed the watch was signed for, but spent weeks chasing my refund. When they finally got back to me they said the watch they received was not theirs as the serial number does not match the watch they sent me. So they were insinuating that I was the fraudulent party. I disputed this, but they said I was not eligible for a refund. I asked to escalate and for it to be looked into but I haven’t had a response. Luckily I paid via Credit card, and they have been great but if I hadn’t paid by credit card I would have been out of pocket. Wish I read reviews before purchasing- but lesson learnt! Don’t give this scam company any of your hard earned money!

AVOID AVOID FRAUDSTERS..I can't give 0 unfortunately which is my review. I purchased a so called "refurbished " chromebook via Wowcher and was referrals here with a voucher to purchase. Item arrives and the condition would have been poor at best..certainly not anything more and not what I would gift my 7yo as part of Xmas! Returned it as agreed and they received it tracked on 4th Dec 25..still,to date,no money back. Only continuous fobbed off emails with lies/delays and unexistent timescales for refunds which never come. Have had to raise a formal complaint via Wowcher who have also been useless & rise a claim via PayPal to try and get money back..now after 5 weeks still nothing. AVOID AVOID AVOID THEY ARE CROOKS

Ordered a 40mm Apple Watch for my daughter. I paid extra for fast deliver. It arrived today but it's the 44mm version. Now my daughter won't have a christmas present in time.
Also, the quality of what they sent me is very poor. Yes, it's a used item but the condition of the watch is shockingly bad. There are deep scratches on the screen and a crack in the bottom corner. Avoid this company at all costs. Looking at other reviews on here I'm going to struggle to get my money back.

HOW TO CONTACT RENEW ELECTRONICS.
I hope this helps some customers who are trying to contact Renew Electronics. I was conversing on what’s app via a bot about my refund and then got a random e mail from renew electronics
infoatrenewelectronics.co.uk (please use @ rather than at. It wouldn’t let me put an e mail address on a review)

Contact this email with as much information about your purchase from Wowcher/renew electronics, and keep e mailing them. I did this for 3 weeks and I think they got fed up and refunded me. When asking for a refund state you do not want a credit note for Wowcher, you want a refund directly onto your debit or credit card.

Awful company, cannot believe Wowcher sell on their behalf!

I ordered an Apple watch for my husband's birthday, it arrived and looked pretty shabby but I accepted as it was second hand after all. However, the battery would not hold charge. I emailed and as others have said, have been passed from pillar to post and despite being promised a refund within 5 days, over a month later, still nothing!

I am absolutely furious. There is no way of contacting the company other than email and they take ages to respond. Do not buy from them!!!

I bought an Apple Watch Series 5 through Wowcher I paid £79 plus and extra £9.99 delivery. Delivery date was today. Didn’t receive any emails to say my order had been processed or shipped so got in touch with the company which had to be through email and they still have even processed the order. Customers services is 0/10, reliability 0/10 I don’t expect pay nearly £90 out of my hard earned money for service this mediocre.

I got a voucher for a Lenovo Chromebook through Wowcher which I redeemed and had to pay an extra £9.99 for delivery. I was to have it delivered by 4th December. It did not arrive, so i follwed instructions to and emailed them and the auto response said it didn't recognise my number on their system and asked I had redeemed my voucher. When I replied it was undeliverable and emails kept bouncing back. I sent so many emails with all of the information to confirm my order. Eventually I was told to go back to Wowcher . There is no customer service for either Renew or Wowcher- you cannot speak to anyone. You have to WhatsApp a message and converse with a bot. They have now told me to go back to Renew Electronics. And so the cycle continues. After reading all of these reviews it's clear they are a scamming company. DO NOT USE.