Renew Electronics Avis 

wouldn’t suggest! I got an Apple Watch from them. It wouldn’t properly charge, and when it did eventually charge it died within an hour.

wish i could give 0 stars, as these guys are noting but scammers.
do not order from them.

Fraudulent and dishonest sellers. I bought a refurbished Chromebook which should had only cosmetic signs of wear and tear. What I received was aChromebook with one of the hinges smashed off. I returned as requested in order to receive a refund, only to receive a second unrequested damaged Chromebook through the mail a few days later - this time though, the touch pad had been hacked away at both bottom corners with a sharp instrument. A smashed hinge and destroyed touchpad are not cosmetic signs of wear and tear. They have refused to refund me BOTH sets of return postage and request that I return the 2nd damaged Chromebook. Why should I pay up front for return postage, when I was supposed to get a refund, not another damaged Chromebook? Also, I do not have the spare cash to keep paying for return postage. I am now stuck with a damaged laptop that is absolutely no use to me and am £70 out of pocket. Utter rip off merchants.

Renew Electronics and Ultimo Electronics have been the worst companies I have ever dealt with, and their behaviour borders on fraudulent.

I originally ordered a 44mm Apple Watch Series 4 GPS and Cellular in Space Grey from Renew Electronics through a Wowcher voucher. I received it on 22/09/25. It arrived scratched, dirty and with a weak battery. It did not resemble a refurbished product.

I returned the device on 26/09/25. They confirmed receipt on 02/10/25. From that point they dragged the refund out with constant delays, excuses and repeated copy and paste messages. They kept giving dates for when the refund would be issued. None of those dates were honoured.

Instead of refunding me, Ultimo Electronics sent an unsolicited replacement device without my consent on 12/11/25. It went to the wrong address and I never received it. They then tried to link my refund to a 30 working day Royal Mail investigation for a parcel I never asked for and never had. This felt like a tactic used by scam style companies to avoid issuing refunds.

Both companies ignored the fact that they had already received my original return in early October. Under consumer law, they should have refunded me within 14 days. Instead they refused to take responsibility and tried to shift the blame to courier errors and their own unauthorised shipment.

Their behaviour has been suspicious, evasive and misleading. They rely on fake timelines, contradictory information and circular excuses. It felt like dealing with scammers from start to finish.

**EDIT:**

Only after I posted this review on 14/11/25 did they suddenly email me today (17/11/25) claiming the refund had now been processed. Instead of sending the money back to my original payment method, Wowcher added an £85 wallet credit to my account. This is useless to me because I will never use Wowcher again. I now have to go through yet another painful process to try to force Wowcher to actually refund the money back to my card.

Avoid Renew Electronics and Ultimo Electronics at all costs. Their customer service is dishonest, their practices are questionable and they should not be trusted on any platform.

Worst company ever. Send back a watch 3 weeks ago and I still have to wait till next week to get my refund. The grade B silver 44mm watch turned out to be an unusable blue grade M. Absolutely shocking sending someone out that for £155 🤮 also selling iPads that don’t update anymore which is useless when using apps.

Never received order, no reply to my queries

This company is a fraudulent company who ive reported to the authority of financial regulation and turns out they are not even registered. They are not being investigated and so is wowcha who would be aware of this. You can also see that they have been in liquidation several times and have opened new limited companies to avoid being found. Unfortunately you chose the wrong customer as ive done law and business and know my legal rights. I also dont take kindly to anyone who gets between me and my money.

I purchased a Chromebook and paid for express delivery. The delivery date given was when I was going to be at home. I log on to find the delivery date has changed, so I contact Renew to change the delivery address as the product has not been. Shipped.
Was told they couldn't change the delivery address, which is strange as other companies can, especially since the product had not been shipped.
So, product arriving when not home, so I asked for it to be delivered the following day, when I would be at home. No, I was told, can't chamge them delivery date
So now it will sit in the post office and be returned as I am not able to receive it.
Great customer service.
Well done

AVOID AVOID AVOID 🚨
I returned a refurbished laptop I bought through Wowcher due to its poor condition — missing rubber seals and dangerously loose hinges. I paid for express delivery, but it arrived late. I didn’t even turn the device on, just repackaged it and returned it immediately via DHL Next Day Delivery. I have full proof it was delivered.
Despite this, I’ve been told the item wasn't received, and I’m still out of pocket with no refund. I’ve since been blocked from emailing the company, and Wowcher is taking no responsibility either. This is unacceptable. I’ve done everything right and am now being ignored. I’ll be escalating this further.
Avoid this company and think twice before ordering through Wowcher.

I'm giving it 1 star because I can't give minus numbers. Purchased a Grade B Apple Watch via Wowcher. What arrived looked like it matched the Grade C description and needed a Battery Service. No checkout or purchase confirmation. No delivery tracking provided. Item returned. Took about a month and the suggestion of legal action before any refund was forthcoming. They do not appear to be registered with Companies House and no Company Legal information on their website.

SCAMMERS!
After the most horrendous service. My chromebooks arrived 5 minutes ago and it’s falling apart. It won’t even turn on!
I paid £12 speedy delivery and the company didn’t even send me confirmation, tracking details..nothing for 4 day! I had to email several times for a response from wowcher which was them telling me that the item I ordered wasn’t available! I had to wait a week to get this matter resolved and not the items come completely not working. Absolute scammers!!!

Purchased a ‘refurbished’ Apple Watch via Wowcher. It arrived with scratches all over it, it was stinking dirty and generally in a right state.
I sent it back because I decided to buy a new one and I’m still chasing and waiting for a refund.
I would avoid at all costs

3 days late. Refurbished series 4 Apple Watch battery only lasted 9 hours. Frightened to return after hearing all the horror stories over lack of refunds. 1st and last time I shop on Wowcher.

Safe to say they are indeed like the plague. Please avoid them by all means. They send faulty items and when you request for a refund they lie about refund duration in order to buy time so that they send you a replacement item.
Even after rejecting the replacement they still wouldn’t refund.
After 2 months of being lied to,
I had to file in a formal complaint to wowcher and threatened to escalate the issue to resolver in order to get my refund.
Complete rip off and wowcher is well aware .
Please avoid them

Scam artists, plain and simple. They will take your money, send you broken products, and refuse to refund over all kinds of stupid reasons. Avoid like the plague. They should not be trading.

I see the same scam from them time and again. 1) provide awful product, 2) process return, 3) delay refund, 4) send unwanted replacement which you are advised to reject, 5) replacement goes missing after rejecting and no refund.

Complete thieving scum

Purchased an apple watch from Wowcher and it never arrived. Tried contacting them via email and via Wowcher's support chat but was ignored after asking for a tracking number.

Simialr to others, would give less if I could. Purchased reconditioned chromebook, pictured will all accessories. Chromebook was far from re-conditioned, scratched to bits, missing the stylus, claimed I was saving £90 when in fact was over paying on market value. Absoulte rip off, now not responding to me after returning the laptop. - Avoid

Unreliable and poor-quality items!

The Apple watch series 4 brought via Wowcher was in a poor condition and not what was advertised. It was supposed to be a ‘grade B’ item, but the packaging was labelled ‘grade C’. In addition, there were lots of scratches all over the watch face.

I emailed them that I wanted a refund and that this item was not as described. They attempted to persuade me to get a replacement, but I was suspicious and could not be sure it would be of the correct grade or quality. As the watch was supposed to be a birthday present for my mum, and I didn't want to give her a watch that was covered in scratches.

I told them I wanted a full refund several times and even ensured they understood this. I sent the item back with my own money through Royal Mail’s signed-for service so I could get proof of their receipt. They received the item, and I verified this in an email, with photographic evidence. I told them again that I wanted a refund and followed up on this a few days later that they were processing it.

Yesterday, I received a notification that I was getting a package from the same merchant through the Royal Mail.
I emailed them asking why they sent me another watch when made it clear to them on multiple occassions that I wanted a cash refund.
They told me to refuse the package so it will go back to them, then I'd have to wait another 2 weeks for a refund.

I believe the merchant is deliberately ignoring my refund requests so they do not have to return the money. Judging by other Trustpilot reviews, many other customers have had similar issues of receiving faulty / low-quality items and not getting a refund when they complain and return the item.

If I could give less than one star I would. Bought an Apple Watch, waited weeks, was told it had been sent, given a fake tracking number, then told, after chasing it numerous times, watch wasn’t in stock. Requested refund. Chased this, weeks have gone by, now told it’s been delivered. This should have been cancelled, this was agreed. I was told the refund was going through, another lie. Now trying to find where watch was delivered to so I can return it. They need to supply prepaid postage also.
Avoid this company at all costs.

Warning !! Be aware this company are a complete waste of space. Will never buy anything from Wowcher again or Renew Eletronics.