Red Rock Estate & Property Management Avis 

As a leaseholder in a property "managed" by Red Rock, the experience has been utterly abysmal from beginning to end. Budget for Service Charges seem to be more or less fabricated with little consistency year to year, except for the fact that they always go up, and there is a general lack of accountability for the management of the finances of the people pay for their services. There are many services that are hugely overpriced within the budget, with little evidence that the results are justified. When queried we get very little in terms of accountability or understanding.

Communication is atrocious, and rare. Our property manager (Kyle) has never been available when we've called in, and takes several emails and many weeks to get a simple response. When those responses are finally supplied they tend to ignore half the queries, and are often contradictory. Building-wide communication of important notices are almost never sent out, with residents more likely to get important information through the grapevine than from Red Rock themselves.

Demands for payment are always sent at late notice on a Friday afternoon/evening, or before annual leave, with again no communication about important recent changes to how the service charge can be paid (i.e. we've gone from monthly to quarterly to six monthly in the last year without any notice or communication until queried). The timing of this causes confusion & panic, and no response can be provided to urgent queries due to the calculated timing of the release.

Finally, Red Rock also adds harsh late payment fees to demands not met within their timescale, meanwhile Red Rock equally fails to meet every timeline and deadline put upon them by the residents. Complaints are brushed off without proper investigation and updates are rarely given.

If you are looking for a property manager that will improve the circumstances of your residents through careful budgeting and prompt, clear communication, then I'd wholeheartedly recommend that you avoid Red Rock.

Tracey Povey is a delight to speak with, very friendly, professional, polite and efficient. Thank you Tracey and Red Rick

They have been with us for 6 months. Terrible service. Getting charged for unknown amounts and it’s impossible to get an explanation. Same extract situation with everyone else in the building. Won’t recommend AT ALL.

Tracey was incredibly helpful and could not have been a better ambassador for the company. Thank you!!!

Beverley Brand answered our e mail queries with outstanding speed and clarity really impressed thank you - David

On the occasions I have contacted RR they have always been as helpful as they could be.

Jackie Redmill

Tracey has been very supportive to me over times I have had to contact her. She is very professional, happy and quick to resolve issues for me.

Answered my query politely and efficiently.

My recent email visit to Red Roack Admin was great. Tracey hanlded my IT issues promptly; she follwed up on all she promised.

Great service. Sorted my account setup with ease. Friendly and polite.

Red Rock took over the management of the bread factory Millers Hill Ramsgate, full of promises.
Money was paid to them, no work was carried out, their contract was terminated early they are refusing to pay back any money that they owe to the leaseholders.
Please avoid using these as a management company or moving to a place they manage.

Massive thank you to Stacy Head, she was incredibly helpful, professional, kind and extremely understanding when dealing with my issue. I’m very grateful for her assistance, it’s clear she takes pride in her role and genuinely cares about helping clients.

Stacy Head was very helpful and professional. She quickly understood my issue and provided an effective solution. The whole process was smooth, and her communication was clear throughout. I’m very satisfied with the support I received.
Thank you Stacy, thank you Red Rock.

We have dealt with various managing agents in different properties over the years, and Red Rock is one of the best we've known. Charlotte Luck has been our main contact at Red Rock-- she's very knowledgable, always responsive, and genuinely cares about the leaseholders. Ours is a rather challenging mixed development, not yet completed, and with numerous flaws left by the owner and builders ... so Charlotte had a lot of emergency repairs and improvements to deal with, which she always handled promptly and professionally. The freeholder has sadly just changed to a new agent, and we'll really miss Red Rock!

Our issue was sorted out very quickly with the help of the purchase ledger team

Tracey replied promptly and solved my problem.
Thank you.

I have been dealing with Ania and Jane from the Legal Department, and it has been nothing short of a pleasure! Especially Ania was super helpful and greatly assisted me in responding to a further requisition issued by the Land Registry. She was extremely responsive, reassuring and resolved an issue which would have taken weeks within a very short period of time. It was a pleasure working with you both and I hope our paths cross again in the future!

Tracey was extremely helpful in setting up my online account with Red Rock Property Management. She was very prompt, responsive, and made the whole process quick and easy. Really appreciate her support and efficient communication. Great service overall!

My first time dealing with Red Rock Property Management after switching from a different property management company, and I couldn't recommend them enough.
I have reached out to them to confirm payments and details of a charge that was made previously. Tracey P. made the experience seamless and delightful. Such a great experience in working with her and the company itself.
Keep it up, guys! :)

Quick response to query, thank you.