Red Rock Estate & Property Management Avis 

It was just a very useful telephone discussion with a very friendly, helpful, efficient lady who was able to deal with what we needed to quickly and easily. So thank you to Stacy.

Stacy Head was very understanding and helpful in sorting out the service charge payments for next year. Thank you.

Stacy Head is always professional and swift with any queries i have. Dealing with them is easy and non stressful.

Tracey Povey was very helpful in addressing my questions in a very helpful and timely manor. Thank you!

Tracy was very helpful when l rang to pay my annual maintenance fee. She guided me through the process of paying by bank transfer. Thank you very much for your help.

It was my first time dealing with Red Rock Property management and I had Tracey to look after me.

She was very helpful and gave me the information I needed when I called their number.

Few days later, she remembered to send me what I was asking for as soon as it was available.

so far, excellent service!!

Spoke to Stacey! Very helpful and understand, made things very easy and solved the issue very quickly!

Vicki Lewis ,
Was very helpful and understanding, concerning a maintenance concern.
I had an issue regarding a property that required a defective window frame and latch to be fixed.
Vicki Lewis compiled a defect report promptly and got in touch with authorised tradesperson to rectify .
Vicki Lewis
Kept me informed throughout , i was very reassured by her approach .
Vicki Lewis did not see it as a third persons problem but as her own.
I am very thankful to her and all at Red Rock for the professionalism they display from the person in reception Tracy that takes the call and finally the person that deals with issue.

Tuheen Zaman from their Health & Safety team continues to professionally represent RedRock on regular inspections of our property and we feel looked after! We are pleased to give him a 5 star rating.

BEVERLEY BARNARD was very helpful and dealt quickly and efficiently with my query

I’d like to thank Ania Staniszewska for her help and efficiently organising and supplying two property management packs. With Christmas holidays eminent this has helped enormously with our house sales.

My experience with Red Rock Estate & Property Management has been extremely disappointing.

Despite repeated requests, they refused to provide the supporting documents for the service charges they issued. Their explanations were inconsistent — at one point claiming accounts had been issued, and at another saying they had not. They also could not provide any proof that the accounts were ever sent to me, yet tried to use this as a reason to deny my legal right under Section 22 of the Landlord & Tenant Act to inspect the documents.

Red Rock also relied heavily on their internal procedures and “Heads of Agreement,” instead of the lease or the law, which simply do not apply to leaseholders. They added late payment fees that do not appear to be permitted under the lease and refused to justify them with evidence.

What concerns me further is that neighbours raised issues about incorrect charges being applied in the past — including charges for elevator maintenance, despite the estate consisting entirely of houses with no elevators at all. This raises serious questions about the accuracy and fairness of their service charge calculations.

In addition, very little maintenance was actually carried out on the estate, despite service charges increasing. Basic upkeep was often ignored or delayed, and there was no transparency about what work was done, when, or by whom.

Due to the lack of transparency, contradictory communication, refusal to provide evidence, and charges that do not appear justified, I am now escalating the matter to the First-tier Tribunal.

I would advise anyone dealing with Red Rock to keep detailed records and be aware of your legal rights, as my experience has been far from reassuring.

Stacy was great from start to finish, good clear communication and responded really quickly to any of my queries.

Very grateful to Stacey and the team for the prompt and helpful support. Overall, a good and trustworthy company - I haven't had any reason to complain about their service.

Ania Staniszewska has been very helpful and accommodating. She is an asset to the business and most grateful for her assistance.

Thanks for your quick and pragmatic action in dealing with my payments for next year. Stacey was quick, professional and sorted everything out with no fuss.

To the organisation at large, please tone down the invective in your financial statements. Every time I get a bill I feel like I am being threatened. This works against the helpfulness and professionalism of your team when I either e-mail or call.

Dear Chloe and Stacey,
Pat and I would like to thank you for your help and professionalism in the many dealings we have had over the years with RedRock.
You both have pleasant and positive personalities which is evident when helping us.
You take time to listen to our queries and if the matter cannot be resolved immediately, always get back to us.

Thank you
Jorge+Pat

Whenever we require any assistance, Jane Messenger (Legal Enquiries and Sales Manager) is always our first port of call - she is very helpful, highly efficient and responds in a prompt and friendly manner. It is a pleasure dealing with her.

Last year, Red Rock admitted fault over a billing error, the Managing Director apologised, and I was assured the issue wouldn’t happen again.

Twelve months later, the same mistake has reappeared — another incorrect arrears notice and demand for the full lump-sum “Variable Rent” upfront, despite all payments being made on time. Even after pointing out the missing payment, their systems still can’t produce an accurate balance.

After two years of repeated errors and wasted time, I’ve now cancelled my Direct Debit and will only make manual payments to avoid further mismanagement.

The street I live on is managed by Red Rock, and many other residents have faced the same problems: disorganisation, unexplained charges, poor communication, and a worrying lack of investment. For example, despite all occupants paying a maintenance charge, concerns about the degraded road surface and faded markings on Suffolk Drive were dismissed because there was “no money in the fund.” Essential upkeep is ignored even while fees continue to be collected.

I’ve spent far too long fixing Red Rock’s mistakes and disputing incorrect demands. Avoid this company if you want a competent, accountable, and professional property management service.

EDIT. Red Rock’s response to this review highlights the ongoing problem — they have again overlooked the payment I made on 14 November and responded with the same standard threats instead of fixing their issues.

My review is praise and thank Diane for going above and beyond her duties.
I found Diane both informative and knowledgeable.
Diane was my first interaction with Red Rock and a real breath of fresh air.
First impressions really could be better, Diane you are a credit to Red Rock. Terry.