Red Rock Estate & Property Management Avis 

Red Rock has been responsible for the management of the building for a number of years and I am appaled at their incompetence.

Incorrect billing to leaseholders, invoices go unpaid for suppliers, lack of respose to leaseholders group emails..., the list goes on.

Red Rock has been managing our building for just over a year now and it's made a hugely positive difference, which I called out at our most regent AGM. I recommend Red Rock wholeheartedly, especially Stacy Head.

I have dealt with Stacy a few times and her service is always 5 star!

We have been working with Red Rock for quite some time now and found them to be a great company to work with.
The staff have always been helpful, courteous and professional and the clients we have dealt with have always had positive comments regarding the service they have received.
We look forward to continuing our working relationship in the future.

My husband and I tend to speak with Stacy Head with any issues or queries we have. She is responsive, timely and helpful. If she can’t help then she advises and directs us to who can. Our customer experience is excellent. No.

I had an issue with my parking permits and Leonie was very helpful! She provided excellent customer service and was very understanding throughout. I appreciated her constant communication throughout the entire process!

My issue was dealt within a timely manner by Jane Messenger and her team with a positive outcome.

Rating specifically related to the service provided by Beverley Barnard in relation to an invoice query. Suggested a way forward, put into action and resolved the matter without further delay. If only everything was resolved so promptly.

I had a query with Stacy Head in Credit Control on a matter and found her customer service and prompt response to be excellent.

I am a tradesman and I have now dealt with this management company for 3 separate jobs, very easy to work with, communication is on point and planning of jobs in and around communal/tenanted areas have been very easy! I deal with Ellie mostly and she has been very helpful with everything! I will definitely recommend them as a management company myself.

Beverley Barnard has been very helpful, and efficient She kindly dealt with our requests promptly. It makes a huge difference to work with people who are professional and have good manners. We are thankful

Very professional, informative and helpful.
Thank you

Stacy Head has been very helpful over a number of years at Red Rock. Always deal with requests or queries in a professional manner.

We own a couple of apartments that are under Red Rock's management in Windsor, UK. I have been communicating with Stacy Head who has been incredibly helpful, organized and prompt in all of my dealings with the company so far. It has been an absolute pleasure so far, long may it continue!!

Terrible management service, particularly Leonie who has ignored emails for months upon months.

I phoned in a bit of a panic to ask for a document for my tax which had to be done today. I spoke with Beverley Barnard who was polite helpful and very quick to send me what I needed.

An absolute PLEASURE to deal with her!! Thank you Beverely!!

Great customer service and help from Stacey Head at Red Rock Property Management providing empathy and understanding for our situation and always helping and getting back to us quickly.

I also have to say that we've noticed a huge improvement compared to our last property management company since Red Rock have taken over, they have already in the short time made a number of improvements for our building and provided fantastic customer service where as the previous company was absolutely awful, had really rude staff that spoke to the lease holders so badly and never made any improvements, would just increase our service charge for no reason.
Thanks again Stacey and the property management team at Red Rock for Edinburgh House, all your work to improve things is really showing and appreciated!

Stacy Head was extremely helpful and responded to me straight away always on hand to help x

Stacey Head at Red Rock property has been very helpful to me with all my enquiries. She always responds straight away and has all the correct information. Nothing is too much trouble and she is always so pleasant and willing to help. For such a large company this really is wonderful customer service and like a bespoke personal service really.

I received great service from Stacy Head.
She is a credit to your team.