Red Rock Estate & Property Management Avis 

Last year, Red Rock admitted fault over a billing error, the Managing Director apologised, and I was assured the issue wouldn’t happen again.

Twelve months later, the same mistake has reappeared — another incorrect arrears notice and demand for the full lump-sum “Variable Rent” upfront, despite all payments being made on time. Even after pointing out the missing payment, their systems still can’t produce an accurate balance.

After two years of repeated errors and wasted time, I’ve now cancelled my Direct Debit and will only make manual payments to avoid further mismanagement.

The street I live on is managed by Red Rock, and many other residents have faced the same problems: disorganisation, unexplained charges, poor communication, and a worrying lack of investment. For example, despite all occupants paying a maintenance charge, concerns about the degraded road surface and faded markings on Suffolk Drive were dismissed because there was “no money in the fund.” Essential upkeep is ignored even while fees continue to be collected.

I’ve spent far too long fixing Red Rock’s mistakes and disputing incorrect demands. Avoid this company if you want a competent, accountable, and professional property management service.

EDIT. Red Rock’s response to this review highlights the ongoing problem — they have again overlooked the payment I made on 14 November and responded with the same standard threats instead of fixing their issues.

My review is praise and thank Diane for going above and beyond her duties.
I found Diane both informative and knowledgeable.
Diane was my first interaction with Red Rock and a real breath of fresh air.
First impressions really could be better, Diane you are a credit to Red Rock. Terry.

Tracey Povey, extremely helpful and what a lovely lady to speak with!
Will

Stacy has always been really responsive & helpful. Red Rock are a great company to work with.

I had a good experience with this company, was able to get through to an actual person who could help with my problem.

Stacy has responded to my query promptly and efficiently.

Terrible management company

- lift took over 6 months to fix, there no one injured or disabled could live or visit the building
- never reply to emails or calls
- always sending 'emergency' messages without a reply
- always unsure of what is going on and often let insurance policy lapse
- been almost a year since a flood and carpets not replaced
- loads more and generally a nuisance

I have been impressed with the customer service received from Vicki and her team. She was completely on top of my queries and requests and I was incredibly grateful.

Easy to deal with . Swift response to queries.

I have had many telephone conversations with Stacy Head and she has always been very understanding, knowledgeable, incredibly patient, taking the time to explain everything to me.

Car port roof has been left in dreadful broken state (there is hardly any of car port roof left!) despite photos being sent to Red Rock dating back to 2020.
Bin room door has been broken and off its hinges and propped against the wall for a long time. Hence mice and worse.
Place just looks in a dreadful state of disrepair

Ania and Jane provided an excellent and professional service. I am grateful for the quick response once we paid the fees to getting the LPE1 pack for the sale of our property last month, September 2025.
Thank you so much from the legal team at Red Rock Estate and Property Management. Shirley

Stacy Head was excellent, she was able to professionally, quickly and simply resolve my queries and additional questions. Really appreciated the service she provided

I was very impressed by the receptionist who took my call - very thoughtful, kind and thorough. She passed the message to Stacey (Accounts Manager) who rang me promptly as promised, had clearly taken the time to read the message in detail - so that I didn't have to start from scratch (as is so often the case) and was understanding and helpful. Excellent first impressions of this company.

Stacy Head , Credit Controller
was very helpfull

Good Customer Service:
RedRock responded to my enquiry and request immediately.
Their Administration Assistant, Beverley Bernard, was courteous and professional. In a world where AI and telephone promoting is the norm, it was a positive experience to interact with a member of RedRock staff on this occasion.
TS

Excellent Service

Kim was really nice, he’s patient and kind and helpful and very efficient! He solved my issue quickly and his following was very impressive! I really wish my other flat was managed by Red Rock.
Highly recommended!

Beverly (RRPM) was friendly, professional and helpful and took care of my request in good time.

We have worked with Red Redrock for several year's now and always a pleasure. A special mention to Chloe Griffin in their Account's Dept, any concerns, she sorts without any stress. Thanks from Rw Cleaning Contracts (Colchester)