Rwfmotorcycles Avis 

Great service! Craig was very helpful. Excellent customer care. Just bought my motorcycle from RWF Motorcycle, everything was so smooth, easy and on a time. Thanks guys!

I purchased a Triumph Thunderbird through part exchange from RWF motorcycles. Craig was helpful, obliging and easy to deal with.
We forgot to remove something from our bike when we did the part exchange and he was more than happy to post it back to us for free!
Craig made the whole process easy and straightforward. We would definitely do business with RWF motorcycles again and reccomend them to others.

WoW. made an enquiry via internet on a bike. Craig is probably one the most most rude , flippant guys i have come across. The bike is overpriced and he took great offence at me even questioning him on price. I then checked reviews and found many others commenting similar experiences as i had recieved. I raised this with him and he replied as below.

His words "It’s people like you that don’t get there own way who leave bad reviews we have hundreds of nice ones I’m not at all just told you no and you have just sulked since as obviously wanted that bike Never mind you have a bike now and I don’t have to sell it to a horrible person Good day"

I'm now glad i did'nt part with my hard earned cash with him. Politeness and courtesy costs nothing.

I dealt with Craig over the phone and WhatsApp due to distance, he was really helpful and sent loads of pictures and close ups of the bike so I knew exactly what I was buying.
I got a fair price for my px and the bike I picked up was fitted with brand new tyres and serviced. A total pleasure to deal with. No pushy business, just a decent small business approach to customers and a real easy transaction. Highly recommended.

Best experience I’ve every had buying a motorcycle over seas. I dealt with Craig from the very start, from taking payment and including free delivery of the bike to Northern Ireland. The bike I bought was a 2007 HRC Honda Fireblade with 1400 miles from new absolutely mint condition, and delivered a few days before Christmas. I would highly recommend Craig and his team when buying a motorcycle.

Just a quick thank you to Craig at rwf motorcycle it's been a pleasure to deal with you again excellent service as always enjoy and have an excellent xmas🎄😁👍

Excellent and wonderful 1st experience and would highly recommend and return and exceptional delivery service too,
Craig and co = AMAZING !!

Really friendly, professional and helpful! As a female shopping for my first bike it was a bit daunting but the whole team at RWF have been amazing throughout! I recommend and now won’t go anywhere else! Thanks guys ☺️

I bought a scooter from Jon and the transaction was quick and pleasant.
Though reading the below comments I did ask for a video tour which was rejected as I was advised the photos were on the website. They did have clear images and in my case, the bike was nearly new.
He also helped to organise the delivery and when I checked those rates they helped to match prices for that month.

The bike came intact without any defect and in great condition as Jon described. At the time of purchase, I checked all their stock to better understand what ranges they deal with and they do look like a quality store.

The directness of the staff was better for me as it cuts to the point of doing business to business and I asked all questions in advance and the bike came with all the documents it needed to be, as I was promised.

I already have my eyes on future bikes and if all goes well will defo return given there will be one available.

I did buy a car online a few years back (somewhere else) and this experience was much more pleasant to deal with Jon and I got all the information I needed.

Had a very nice experience in buying a motorcycle from this shop. When I walked in I soon saw the bike I went to see, and then Jon came over to talk about the bike. What a nice gentleman he soon pulled the bike out for me to have a good look at, I liked what I saw and purchased it. He said he could deliver it within a week, I went on a Monday he had given it a service and mot and it was in my garage Sunday morning delivered by a polite gentleman. True professional team. Kind regards Paul Featherstone.

My experience (Sept 2023) of RWF has been nothing but positive. I have just collected a gem of a Guzzi, which was priced sensibly, prepared properly and presented bang on time. I dealt with Craig, Wayne and Jon, all of whom were straightforward, polite and positive. Thankyou Gentlemen. I will be looking your way if I need another change of wheels! Brilliant throughout.

Absolutely a terrible experience on ebay tryed to buy a bike but all I got was bad manners stay away from this company

I was hoping to buy a Triumph Bobber they had on sale. I had the cash to pay for it and I asked their price to supply the bike with a rack fitted. They were not interested. Their representative Craig dismissed my enquiry and was at best rude and would not discuss a combined price/deal. I will not be returning

Brought gsxr 1100m for full price. I asked will the bike be fully serviced and was told not to worry and will be fully serviced. With this in mind I purchased the bike and drove 4 and a half hours up country to pick it up. John the salesman was decent to deal with. When I got the bike home and started stripping it down we noticed it had not been fully serviced. Plugs not changed, air filter not changed and a big question mark over the oil. I then rung and spoke to Craig. Who is the rudest person I’ve ever spoken too that runs a business. Firstly he asked me to drain the oil, which I had never done on my own. But he did not believe me because I had stripped the bike for revamping to it’s original glory. Craig did not listen to anything I was trying to explain and only argued and told me ‘the customer is not always right.’ We had many conversations but ‘I’ve only made £300 out of this bike; I can’t do anything for you’ obviously this is not my problem reference his mark ups. I asked him if he would contribute to parts of the service so I can get it done. He said no and wanted to pick the bike up and I can have my money back. I explained I do not want my money as I want the bike. It is the principle that something to be done was not done. Craig said ‘I’ve miss interpreted’ he promised to ring me back when John was on holiday but I never heard from him. So 3/4 weeks have gone by and I have just phoned him. He won’t do anything, not even send filter and plugs down. Something that would give the customer a good outlook on his company instead of sitting here having to type my first bad review from a horrible experience. I have brought from all over and have a collection of 10 bikes. I will never buy from here again. And should I be asked I will advice anyone not too either. I wished I had the reviews of Craig and his business as I would’ve steered clear. Good luck to anyone buying from here.

Really honest sale, mentioned a few marks and sent me a video showing them. Fair deal on my p/ex and friendly contact throughout. Thanks to Jon, Colin and the team.

Where to start? I bought a bike from these people earlier in the year. We amicably agreed the price and arranged delivery. I gave two dates that I couldn't receive the bike and on both occasions, those were the dates they arranged delivery for. Early signs of what was to come!! The bike arrived and I straight away noticed some light damage on the fairing and the remains of accessories which had been left on the bike all of which would need removal. None of this had appeared in photos or in the text of the advert. I looked at the invoice and noticed it said one month's warranty when we had agreed three months. "Send the invoice back" Craig said and I'll correct it so that's what I did. A couple of weeks later, an intermittent ignition fault started so I told Craig. Before even knowing the details, he announced that wouldn't be covered by the warranty because the bike has done more than 40000 miles!! There had been no mention of any mileage limitations when we discussed the warranty. I then asked for a copy of what was covered by the warranty. I left this a couple of weeks then got in touch again and said my invoice hadn't been returned, I still had no information on the warranty and the new V5 Registration Cert hadn't arrived. What followed was an incomprehensible tirade where I was told "not to be so rude and arrogant", "Don't think I'm better than him because I'm not" and "Don't tell him how to run his business". Bizarre!! Don't be fooled by his 100% Ebay rating either because it doesn't relate to his selling, it's all as a buyer. And he doesn't use Ebay for the sale so you can't leave feedback or get their protection. Here's the thing though. 5 months on and the bike is actually really good with the ignition fault just needing a new battery to resolve. I never got the invoice back, never got anything relating to the warranty and ended up having to apply to the DVLA directly to get a V5. This 'Dealer' experience was far worse than any private bike purchase I've ever made and if you do decide to purchase anything from this guy, good luck. You'll need it.

Same experience as previously mentioned.
I only made an enquiry and was met with continuous rudeness.
Was told about 'silly idi@ts' that leave reviews.

Dear God, I hope that nobody ever buys anything from this horrible person ever again.

Drove from Stafford to Ripley as arranged with Craig to look at a van he was selling (used for transporting motorbikes). Craig was quite brusque on the initial phone call saying he wouldn’t budge on the price. We arrived as arranged only to find he wasn’t there as he was an on-call firefighter and had been called out. Another guy was there who was really pleasant and helpful, the van was also there so we inspected it and we were happy to proceed with the purchase. The nice guy told us he didn’t know much about it and to leave our number - Craig would call us back. He called backed just as we arrived in Stafford - we told him we’d like to buy it, offered a deposit. He requested £500. Again, we didn’t quibble on price, even though the advert stated 12 months MOT and the van actually had 6 months MOT. Offered to pay the deposit on credit card, we were told no as it would cost him 2%. We said we weren’t happy to pay on debit card as we had no redress in the event of problems, and that we would take the risk of it still being available on Monday (today is Saturday) and would pay the whole amount on collection. He said “forget it! I’d rather deal with people who trust me!” When we pointed out we’d never actually met him, he said we should trust him as he’s a fireman 🤔. A complete waste of 2 hours on a Saturday afternoon. A man with a really bad attitude, clearly life has left him with some issues. Steer well clear. I wish we’d have read the reviews on here before contacting him.

I was genuinely interested in one of their bikes and called to request a test ride. I was told they don't really do them because their insurance insists they follow me, so they have to dress up in protective gear first, it all sounded like far too much work. I was told I would have to put down a deposit if I wanted to ride the bike, and that if the bike was not as described I would get my deposit back. I said I need a test ride without obligation which clearly was too big an ask for them. I also enquired about when the bike was last serviced to be told 'If it needs a service we'll do it' Again, clearly too much effort for them to look at the service book and give me some detail. With their 'couldn't be bothered and couldn't care less' attitude, I'm surprised they sell any bikes at all. People buy from people, and if you're in sales, it really helps not to have a negative attitude. Reading the other reviews here, it seems I'm not the only one to experience their salesmanship! Lazy, rude and ignorant.

Very nice people and very helpful, transaction went really smooth. Very happy with the bike.