Rwfmotorcycles Avis 

Having had a very good experience when selling a bike to RWF, I contacted them to negotiate a purchase of another machine, however, the exchange of messages on their ebay shop quickly turned quite unpleasant with accusations of rudeness and abuse from me (the customer) and concluding with "your (sic) just being tight or sulking over the Kawasaki so it’s your loss not mine". Quite an unneccesary series of messages so I won't be doing business with them again.

Back in june of 2021i purchased a second hand motorcycle from rwf. I part exchanged my old bike and paid rwf £3,250 pounds on top for my new bike (2015 kawasaki zzr 1400 abs. After the zzr was delivered and the delivery driver had taken my old bike and left i noticed that there was no service booklet or handbook with the paperwork. I immediately got in contact with rwf to ask where the above items where. I was told that the service booklet and handbook had been mislaid by the previous owner LOST!!!! I was then told on the phone by rwf that they had been in contact with the previous owner to ask if he had found the so called lost items, but nothing was forthcoming. The sales person from rwf who i spoke to, the man who sold me the bike and took my money was extremely unpleasant on the phone and said that he explained to me when i enquired about the bike the fact that there was no service booklet and handbook with the bike, which was a complete LIE. If i would have known about this problem i never would have purchased the bike from RWF. I have tried to enquire about the items, but to this day have heard NOTHING!!!!! So, to round off this small novel, thanks to rwf i cannot sell the bike on because i have no service history with the bike. Many thanks RWF for totally shafting me. Do not buy jack from this company! They are true cowboys! All they are after is YA MONEY!!!!!

Gave Craig a ring today requesting a walk around video of a bike I was interested in. I was told that the bike was crammed at the back of the shop and would take him an hour to get it out. For this reason he would n out do it. He went on to say he had people requesting videos in the past and then not buying bikes. Surely this is the nature of the business and the whole point of a walk around to see if you like the bike?

When I asked about the condition of the bike chain, sprockets tyres etc I was told it was okay but parts are cheap anyway. Not really the point, you want it good to go if you are purchasing from a dealer.

Generally a can’t be bothered attitude and probably the worst lazy salesman I have encountered. I would swerve this place since customer service means nothing to them. It’s a shame because I like the bike but I don’t want Craig touching my money.

There’s far better dealers out there. Look elsewhere.

RUDE ABUSIVE THREATENING BULLY TACTICS ON A YOUNG WOMAN! DO NOT GIVE THESE COWBOYS THE TIME OF DAY!!