I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
A really smooth and helpful experience. I was assisted with an issue relating to my deposit with a very kind and helpful member of staff that had things cleared up in no time.
I had some issues with deposits now showing up in my account and requested help through the contact form in the evening. Received a reply first thing in the morning which fixed my issues. Very happy w... Voir plus
L'entreprise a répondu
After I asked a series of complex questions, Sharon took down my details and promised a callback. When she rang me back, she thoroughly talked me through every issue and resolved them completely. Shar... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Coordonnées de contact
1st Floor, 221 W George St, G2 2ND, Glasgow, Royaume-Uni
- www.safedepositsscotland.com
4,9
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Excellent service
Excellent service, everything was made so easy from start to finish.
5 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Gary,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the excellent customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Customer service - Zubair
I had a bit of a problem confirming acceptance of a repayment and Zubair got back within the hour having sorted it and giving me very clear instructions for moving forward. Very efficient customer service
5 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the efficient customer service you received from Zubair to help with your repayment, and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Zee was super helpful on the customer…
Zee was super helpful on the customer service. Helped me when I couldn’t get into my account. Im a very happy customer!
5 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Ben,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Zeeshan, and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
So straightforward.
5 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Libby,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the positive experience you had with us and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Excellent service
Excellent service, very helpful and polite.
Helped me with the process to recover my deposit.
Thank you
5 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Shedboy,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the excellent customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Safe deposit- Sharon McIntosh member of staff
I had a lovely experience speaking to Sharon McIntosh over the phone today. She was really kind and reassuring and took her time to make sure I understood each step needed to sort out the matter at hand. I perfect example of what exceptional customer service looks like. Speaking to her really made my day such a kind lady and wish her all the best in her career. Highly recommend her
4 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Harrison,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the positive experience you had with Sharon, and have shared your kinds words with them, along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Help centre staff great.. Web portal terrible
Help centre staff are lovely, very helpful and really know their stuff, though that’s probably down to the following..
Using the web portal is unintuitive and feels old fashioned. Needs a bit of a revamp.
Maybe its one of those things where you have to be a frequent flyer to get the hang of it.
4 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the great customer service you received and have passed your feedback regarding the web portal on to our team.
Kind regards,
SafeDeposits Scotland
Helpful customer service
Have had my deposits held with SDS for about 7 years now and have always had my money returned to me in a timely manner. Had a slight confusion with my latest deposit as I'd had duplicate accounts, phoned them up and Zee managed to get everything sorted within 10 minutes. He was patient on the phone with me and explained everything that was going on, very grateful for his help!
4 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Lucy,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Zeeshan and have passed your positive feedback on to them along with our wider team.
Kind regards,
SafeDeposits Scotland
Protect tenants against bloodsucking landlords
I take one star off as the process of deposit sispute and timelines isn't as clearly explained as it could have been.
However, thanks to this scheme I was able to get my deposit back! Otherwise, the landlord was a money leech blamiing me for his poor flat maintenance. Old washing machine broke of old age - my fault, poorly installed blinds fell down and broke - my fault, etc. Lickily, he didn't provide sufficient move in or move out reports and his claims towards my deposit were all rejected :)
3 novembre 2025
Avis spontané
Réponse de SafeDeposits Scotland
Hello Weronika,
Thank you for your review of SafeDeposits Scotland.
We are happy to hear about the positive customer experience you had when it came to reclaiming your deposit, and have shared your feedback with our team.
Kind regards,
SafeDeposits Scotland
Réponse de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the assistance you received from Elle, and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Shereen is very kind and giving me…
Shereen is very kind and giving me helpful suggestions. He also helps me to solve my problem on registeration.
2 juin 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Shereen and have passed your review on to them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
I telephoned and spoke with a very…
I telephoned and spoke with a very polite young guy ZEESHAN as I had some queries which he helped me with before my end of tenancy.
He was very helpful, professional, nothing was too much trouble
Thank you again Zeeshan.
kind regards
Anne
22 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Anna,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful and professional customer service you received from Zeeshan and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Réponse de SafeDeposits Scotland
Hello Julia,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Shereen and have passed your feedback on to them along with our wider team.
Kind regards,
SafeDeposits Scotland
Dee was really helpful over the phone…
Dee was really helpful over the phone today and stayed on the line until the problem was sorted!
29 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Erin,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Zee and have shared this review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Zee was so helpful and kind on the…
Zee was so helpful and kind on the phone to me today. I had a dilemma with a deposit and he helped me resolve the issue & explained everything so well!
29 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Nicola,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful and kind customer service you received from Zeeshan and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Great Customer Service
Zeeshan was incredibly helpful and managed to resolve the issue quickly and professionally
29 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Ryan,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the great customer service you received from Zeeshan and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Great customer experience
I had to contact Safe deposits Scotland today by telephone. I spoke with Zee who was extremely helpful, courteous and patient. Zee understood the nature of my call and assured me that he would be able to help me. Zee explained everything to me and I am confident that the matter I contacted him about has been resolved. Thank you Zee, you made the whole process easy. Great customer service
28 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Mhairi,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the great customer service you received from Zeeshan, and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
brilliant customer service
Elle Mc cullough provided a brilliant customer service. the follow up was quick and efficient and I could resolve my issues quickly. She also included all the steps to follow when I log into my account, so I don't get confused and I really appreciated this too. Highly professional.
28 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Laurence,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the brilliant customer service you received from Elle, and have passed this on to them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Zuby was very helpful helping me…
Zuby was very helpful helping me resolve an issue with my account in no time
27 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Cosmo,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Zuby and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Shereen was so incredibly friendly &…
Shereen was so incredibly friendly & helpful. She fixed everything for me over the phone so quickly. Great customer service!
26 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Katie,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the incredibly friendly and helpful customer service you received from Shereen, and have shared your positive feedback with them along with our wider team.
Kind regards,
SafeDeposits Scotland
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