SafeDeposits Scotland Avis 

I received fantastic support from Casey Sutherland. From the start, he was friendly, professional, and very positive, which immediately made the experience pleasant.
He quickly resolved my issue and didn’t just stop there. He took the extra step of ensuring my query was fully processed on the spot, even though after unblocking my account I could technically have done it myself. That level of care and initiative really stood out to me.
The entire experience was efficient, seamless, and genuinely excellent. Casey went above and beyond and delivered some of the best customer service I’ve received.

Liam was super helpful with resetting my password and with my account.
Lovely person.

Thank you to SafeDeposits Scotland for maintaining a neutral position during my dispute with my former landlord and property agency.

I had had a fairly good relationship with both the agency and the landlord, so when they requested a large cleaning fee, I felt completely lost and did not know what I could do.

I called SafeDeposits Scotland for advice. They quickly reminded me of my rights. They also understood how shocking the situation was for me, while explaining that they could only help within the limits of their neutral role.

Through their website, I learnt how much effort SafeDeposits Scotland puts into educating landlords and property agents about deducting deposits based on evidence. This became a major source of guidance when I compiled my evidence.

I realised that the agency and landlord needed to show clear evidence, such as a schedule of condition, to prove that the flat had been cleaner and tidier when given to me than when I returned it. I asked them for evidence. It became clear that the flat had not been properly cleaned or tidied before I moved in; otherwise, I would not have had to spend so much time cleaning it at the start.

SafeDeposits Scotland provided me with a safe platform to submit my evidence and allowed an adjudicator to review the case and make a decision.

To me, the adjudicator’s decision was very important. It gave official confirmation that I had been a responsible tenant who left the flat clean and tidy.

Now I can share my experience with other tenants: we can learn to protect our rights while still looking after the flats we rent.

Shereen Mohammed was really friendly, helpful and efficient, made it really easy to sort out the issue I had. Very impressed with the service.

Shereen Mohammed was so friendly, patient and efficient when I called for support on difficulties I was having getting online. The whole process was much faster and easier than I had anticipated, and her customer service was amazing - thank you!

Zeezam was a great help today in sorting my account out. Thanks to the wonderful people working there.

Fast, effective and friendly service. Zuby was fantastic, he explained everything he was doing which made the process clear and straightforward. Great customer service!

Shereen was extremely helpful and solved my issue in no time at all :)

I have had a few conversations with Safe Deposits Scotland advisers due to an ongoing dispute, they have all been very helpful in guiding me on the next steps. I recently spone with Elle McCullough who was absolutely fantastic and help me submit my escalation. Thanks for all your help! This is such a great service and although my dispute is ongoing, i wouldn’t have the chance to do this without this service.

Had an issue with duplicate accounts, was able to get through to customer service v easily and spoke to Zeeshan who was lovely and resolved the issue quickly

Elle from customer service was very helpful in resolving my issue, and we're able to fix this very quickly. Happy to recommend them in future too.

excellent really helpful, thanks to Elle who was brilliant and sorted everything

Elle McCullough was very friendly and helpful and was able to sort things out for my behalf which was great! Highly appreciated!

Jodie was very quick and helpful with a respone to my question!

Great help and very patient albeit a bit hard to understand due to all the other ongoing calls in the background which I realise is not their fault.

I contacted Safe deposit Scotland today and even though I didn't have all my information to hand the person dealing with me was very professional, friendly and thorough, answering all my questions and concerns. Elle McCullough assured me that everything is now in place to start our proceedings. Which has added a great peace of mind for myself and my partner.

Elle McCullough talked me through how to rquest repayment of my deposit. She was great!

Had a wonderful experience on the phone today with Elle, she was very helpful and cleared up all my queries. I had a bit of a unique situation but she found a solution to it quickly and thoroughly took care of me. She was very helpful and super friendly, and even remembered our small talk to wish me a lovely time with my evening plans - 10/10 excellent customer service :)

Liam Campbell that I spoke to was incredibly helpful, got me access into my online account quickly so that I could view everything. And then explained what I'd need to do when I move out. Great friendly service

Casey was a very kind person on the other side of the phone, completed what I needed to achieve and even offered to go a step further. Incredible customer service and a super pleasant conversation, thank you!