I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
A really smooth and helpful experience. I was assisted with an issue relating to my deposit with a very kind and helpful member of staff that had things cleared up in no time.
I had some issues with deposits now showing up in my account and requested help through the contact form in the evening. Received a reply first thing in the morning which fixed my issues. Very happy w... Voir plus
L'entreprise a répondu
After I asked a series of complex questions, Sharon took down my details and promised a callback. When she rang me back, she thoroughly talked me through every issue and resolved them completely. Shar... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Coordonnées de contact
1st Floor, 221 W George St, G2 2ND, Glasgow, Royaume-Uni
- www.safedepositsscotland.com
4,9
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Extra digit on the DAN...
I noticed today that a deposit forwarded to SDS had an extra digit on the DAN on the remittance advice - an error on my part. Because of this, the deposit had not registered with others that had been forwarded at the same time.
I phoned SDS and spoke to Rachel McLaren who asked me a few mandatory security questions, managed to identify the issue and within minutes had the deposit correctly recognised and listed. Much appreciated, thank you.
7 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Dear Vincent,
Thank you for taking the time to share your 5 star review of SafeDeposits Scotland. We are pleased to read that your enquiry was promptly resolved by Rachel and will share your positive feedback with her.
Kind regards,
SafeDeposits Scotland.
Helpful experience with Niamh
Niamh made it very easy for me to sort the issues with my account and was patient and helpful. All instructions given were easy to understand and clear. Very good experience.
6 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Dear Stephen,
Thank you for your 5 star review of your experience with SafeDeposits Scotland. We are delighted to read your feedback about the helpful service you received from Niamh and will share this with her.
Kind regards,
SafeDeposits Scotland.
Niamh Quigley customer service review
Niamh at SDS was so helpful and genuine, probably the best customer service experience I’ve ever had. She answered all my questions and explained the processes so well, all while being super friendly. She knows her stuff and is very solutions focused, super kind and knowledgeable.
5 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Dear Catherine,
Thank you for your 5 star review of SafeDeposits Scotland, and for the lovely feedback about your customer service experience with Niamh. We are delighted to read about your positive interaction and will share this with Niamh.
Kind regards,
SafeDeposits Scotland.
I really appreciated how quickly I was…
I really appreciated how quickly I was able to get on the phone with an actual person! The assistant and the end of the line Niamh was absolutely fantastic and managed to get my problem sorted in under ten minutes. Very refreshing considering how often I’ve been on the phone for hours to have no solution awaiting at the end. Excellent from Niamh !
5 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Dear Tiarnan,
Thank you for taking the time to share your 5 star review of SafeDeposits Scotland. We are delighted to read your feedback about the fantastic service you received from Niamh and will share this with her. We pride ourselves in our call answering times, and are also pleased to see this reflected in your comment about how quickly you got through to Niamh.
Kind regards,
SafeDeposits Scotland.
Super helpful call with Christina she…
Super helpful call with Christina she helped me get into my account after I lost my password and had my deposit released over the phone really quickly!
5 mai 2026
Avis spontané
Réponse de SafeDeposits Scotland
Dear Marc,
Thank you for your fantastic 5 star review of SafeDeposits Scotland. We are delighted to read your kind feedback about the helpful service you received from Christina, and will share this with her.
Kind regards,
SafeDeposits Scotland.
Great help from Rachel
Great help from Rachel , answered all my questions and explained the process clearly and simply , my deposit was returned quickly, a pleasure to deal with and made it all a pain free process ! .
7 avril 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello GC,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the great customer service you received from Rachel, and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Had a great experience with Eliza
Had a great experience with Eliza. She was very helpful and considerate with all my questions.
30 avril 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Daniel,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the great customer service you received from Eliza and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
After contacting SDS today with a…
After contacting SDS today with a query, I received a quick response from Andrew and answered my enquiry.
28 avril 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the quick response you received from Andrew and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Jodie Majury was so helpful and quick…
Jodie Majury was so helpful and quick at responding to my emails. Highly recommend!
28 avril 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Jessica,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful and quick customer service you received from Jodie, and have shared this with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Answered my email query in a day
Answered my email query in a day, they were quite helpful
27 avril 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Muhanna,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from us and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Great Experience!
Casey Sutherland helped me today, he has been patient and very helpful. Thank you.
27 avril 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Fahmida,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the patient and helpful customer service you received from Casey and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Martin @ customer services was so…
Martin @ customer services was so helpful as my tenant was having difficulty claiming deposit back but a quick call & all was resolved. Absolutely brilliant service 👍
24 avril 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Stephen,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the brilliant customer service you received from Martin and have shared this review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Thank you so much Jodie Majury for your…
Thank you so much Jodie Majury for your support and quick resolvement of my issue with safe deposit. I am really grateful for your excellent customer service.
23 avril 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Dadirao,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the excellent customer service you received from Jodie and have shared your positive review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Mandy was great
Mandy was great, I found trying to navigate the deposit system online a little tricky. Some details were wrong from the letting agents, Mandy rectified this for me. She is a real credit to Safe Deposits Scotland
22 avril 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Colin,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Mandy, and have shared this with them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
Fantastic service
Hi just wanted to say I had fantastic service from a lovely lady named Mandy , I was struggling to get my deposit back online, so I phoned up and Mandy was so helpful and she got my deposit back over the phone. She was so polite. I would definitely recommend Mandy.
22 avril 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Alison,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the positive experience you had with Mandy with regards to getting your deposit back, and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
The staff at SDS really try their best…
The staff at SDS really try their best to offer impartial and fair advice in a tricky area of tenancy deposits.
I found their staff very polite and helpful, thank you.
3 octobre 2025
Avis spontané
Réponse de SafeDeposits Scotland
Hello Steven,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the polite and helpful customer service you have received from us, and have shared your review with our team.
Kind regards,
SafeDeposits Scotland
Jodie Majury provided outstanding…
Jodie Majury provided outstanding support when I contacted Safe Deposits Scotland regarding an issue. She was professional, efficient, and took the time to explain everything clearly, which really helped put me at ease. Thanks to her, the whole process was handled quickly and without any hassle. Excellent customer service—many thanks, Jodie!
20 avril 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Calum,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the excellent customer service you received from Jodie, and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Always find the staff extremely helpful
Always find the staff extremely knowledgeable and helpful. Not always confident online so usually phone. Today Amy assisted me with great customer service.
17 avril 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello William,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the great customer service you received from Amy, and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Liam couldn't have been more helpful
Liam couldn't have been more helpful. Process was made very easy with his help.
16 avril 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Amanda,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Liam, and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Big thank you to Jodie
I can't imagine the amount of calls you get on a daily basis, so appreciate you " JODIE " for your kindness and patience in taking the time and helping me sort out my deposit and for addressing all my queries...
Your doing a phenomenal job, keep it up...
14 avril 2026
Avis spontané
Réponse de SafeDeposits Scotland
Hello Melbourne,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Jodie. We have shared your kind words with them, along with our wider team.
Kind regards,
SafeDeposits Scotland
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