Sainsburys Avis 

As I used to work for them and had shares I expected a decent service. I ordered a decent amount of goods ready for Christmas. On the day my order wasn’t delivered. When I enquired why I was told there was nobody in to accept the order, I have a Ring doorbell and just so happened to be sitting in the window writing Christmas cards. To me I think there’s someone telling porkies here. I got through to the Hub and was told I would have my order delivered next day. I was sent an email saying my order had been cancelled on that morning. I have received no apology and no explanation as to why that driver decided he couldn’t be bothered. I now shop at Tesco.

I went earlier to the store at the O2 Centre Finchley Road.
In general the on the floor staff were very helpful...
But I then needed to pay and wanted to go to a manned check out till as I needed some help.
There was only one working - but it had already put up a closed sign - so wasn't usable after the customer who was being served.
I asked another member of staff if they would be opening another one: no came the rather surly reply. So I went to the self check out section where I was greeted by a very miserable lady and several tills that weren't working,
Sainsburys - it was 5.45pm - people shopping after work - on their way home - having collected kids from school / after school activities etc
Dreadful customer service!
I was going to ask for the manager - but then I thought - if you can't be bothered - why should I.

I did a online shop at Sainsburys Stockton. The grapes were bad and sell by date was the delivery date.
I rated it as 1 Star.
My review has been rejected for spurious reasons.

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They just don't like bad reviews.

On line shopping used to come from Enfield warehouse now they've opened one in Essex somewhere and ever since I get hardly anything on my list I get substitutes for 3 times the amount I ordered originally.
I've stopped using sainsburys now for good they've had 6 months to get it right and yet every single order isn't right leading to booking another delivery to get what I need at more delivery costs.
Nah I ain't no mug I only eat grass fed meat now and bovaer free dairy. Supermarkets now in China and food quality is at its lowest let alone portion sizes.
I mistook my kitchen roll for toilet roll the other day as even that is getting smaller.
Fix up Supermarkets and support farmers and meat free from S#![

Very very disappointed in Sainsbury's! My delivery was supposed to arrive at 19:30 to 20:30 and at 19:00 the driver called me saying something happend and they can't deliver today! So why is that my problem? Sainsbury's should have a Plan B! Have extra delivery trucks as resrve for incidents like this! and they don't even provide an alternative!! All they do is 'gracefully' refund, as if they are offering me something in compensation for their negligence and unprofessionalism! When I insisted, all they did was a £5 gift card as if that covers anyof my time and energy that has gone to waste!

After scanning my nectar card the reductions were not on the receipt. Yes I had unlocked them ! The discount from store items were also not implemented. Yet it add the points for a spend, which clearly shows I had scanned the card. As I was at the self scan I called across the assistant who told me to go to the customer service. Totally useless. The manager then appears. Totally useless. Told me I had to go home and wait 48 hours before going online and claiming back. Pathetic I simply returned all the shopping and left to visit a better supermarket
Sainsbury’s , Oadby , Leicestershire.
Unhelpful and awkward really

althought most of the groceries are good quality, be careful when you make orders online. Some of the substitutes are not suitable and although it says you will get a credit, it doesn't say when. Also difficult to get hold of anyone

I have been going to the Hamilton in Scotland for over 20 years and been a very loyal customer. The staff have generally been pretty good, today I have been left humiliated, utterly confused and very angry. I was stopped upon spending £250 at the store today to be confronted by, I can only assume was a 'manager' and another staff member. They said because I had asked for help packing my bags in the past and that this was something they didn't do, I was told i wasn't to come back to the store. He explained I'd apparently made 'disparaging' remarks to some staff members? I asked exactly what i was meant to have said but he said he didn't know but it had 'upset' the staff members in question and they felt victimised!. I feel completely victimised! I know for a fact I have never made disparaging, rude or otherwise remarks to anyone in that store other than say 'Marks & Spencers always offer to help pack when a customer has a large shop'. This must qualify as 'disparaging'. I'm beyond disgusted, sickened and extremely angry. Why are they listening to a couple of aggrieved staff members when I easily spend over £1000 in that store and couldn't tell me why these people are so 'offended'? There is clearly something wrong if certain staff are that easily offended and 'victimised' over that. I have seen customers swear, shout and become quite aggressive yet I've never conducted myself in this manner. Has anyone had this from Sainsburys before? How in sanity can anyone treat a decent person like this? I'll raise this with the Retail Ombudsman and possibly go public with this as I feel seriously and unjustly treated. There is something very wrong here.

Went into my local Sainsbury’s and asked the store manager if their meat/chicken was religiously slaughtered and no labelling to say otherwise! I was told categorically NO! i do not eat meat from animals who have been barbarically slaughtered without full non reversible stun! I took photos of the abattoir codes in the store and when home found out that 3/4 came from halal registered slaughter houses! It’s distrusting and disturbing that store managers have no idea what they are selling! I will never shop there again! I rang the customer services who just gave a flat line answer of all animals are pre-stunned. They would NOT answer my question that I posed 3 times -is this non recoverable stun! Speaks volumes. Boycott and shop with a local butcher!

Three checkouts located as far as possible (within the checkout area) from the doors to the car park.
Only one check out attended.
Three people in front of me and, by the time I reached the checkout the queue had expanded to approx eight persons.
No other check outs opened.
I will not use self service because if I had wanted to work in retail I would not have spent six years studying to be an engineer.
Sainsburys policy would appear to be Nuts To The Paying Customer. They can wait, serve themselves or go elsewhere.
I chose the last.

Five people from the Red Cross were standing in the exit of sainsburys at the Wyvern in Derby. They tried to make me listen as a collective into giving them money for people in other Countries! I told them that our own people need help, people are living in the street. The security guard moved towards me! Am not going there again if sainsburys keep alowing this!

Sainsbury's in blackheath heating hasn't been working for five weeks it's absolutely disgusting in the middle of winter, come on
Sainsbury's get it sorted your quick enough to have people's money

I have to do my grocery shopping on-line as I'm disabled and unable to get to the shop.
This has been awful. Every week theirs items missing, not in stock or the alternatives are ridiculous. Given up phoning them, customer service very unhelpful.
I think a gesture of goodwill is in order

Just found out staff in a Sainsburys store in Pembrokeshire were required to work a full day to get Christmas Day off! They had to take it as holiday basically. What kind of corporation doesn’t give their hard working staff one day off at Christmas? Loyalty should not be expected from staff or customers if this is the lack of care shown to employees. Shameful.

Are the online shoppers at bridgemead store picking with their eyes closed the dates are shocking. Some fresh items are dated the day after delivery and are not on showing on receipt has shortlife. So by the time I've noticed the bad dates driver has long gone. So yet again it's a call to online call centre (they are no use) all they do is apologise and give you a refund. I am fed up with keep getting shortlife items not showing on my receipt so i asked for a manager from bridgemead store to ring me to expain why i keep getting shortlife items but it is 4 days after delivery and no phone call so I guess they don't care and they are happy to keep refunding for their online shoppers picking mistakes.

Yet again an issue with Sainsburys online. This orders arrival was a contributing factor to me cancelling an online zoom tonight. Wondering where our order had got I go to the door and find a delivery slip. No door bell went, no call to my mobile. Order not delivered...I now need to collect tomorrow! That is VERY INCONVENIENT.

I'm in a wheelchair, and I found that I couldn't reach the scanner properly. They SHOULD have special lower scanners for wheelchair users

Last week I purchased Stamford Street Custard and Jelly pots. I had one on saturday evening the custard had peculiar taste I thought it was me. I have just tried the second pot and the taste was awful it was still the same. I dont know what they have done with custard but they are awful. They had date on them for thr 24th December. Come on sainsburys get your act together and check them out. I purchased them at the Sainsburys store in Eastbourne.

Its a grinch Christmas card for goodness sake ... get a backbone Sainsburys !!! Dont pander to the loudest voice !!

Sainsbury’s Sury Basin in Kingston is (sadly) my regular store. Since a reorganisation it is never great. Today it excelled itself! Not unusually there were few trolleys at the entrance (staff don’t retrieve them from the car park), the store was chaotic with aisles blocked with stock, many checkouts were closed as defective. Self checkouts were understaffed with customers waiting for help creating queues. Having scanned nearly all my shopping I found that the scales did not work! An under pressure staff member tried to help but the result was that I was told I’d have to scan all my shopping again. In fact many other scales were defective. I refused to re scan and demanded a manager. His only recourse was to scan it for me. If they had spent more time managing and less dressing up for Christmas things might have better.