Salamander Pumps Avis 

Lee at Salamander was very helpful and efficient at sending me a new pump to replace my broken one. I received it within 4 days.

After sales customer service is extremely responsive and efficient, thank you

My water pump started to play up
I was expecting quite a bit of hassle trying to get it replaced
But after a hour on the phone (got through straightaway) I gave the serial number and photos of where the pump was installed
And without any hassle, they’re going to replace it
The person dealing with my case was ANGEIA SIDDLE she was so helpful and a pleasure to be dealing with you made my experience with salamander hasslefree would highly recommend this company to anyone five stars without a doubt specially for Angela she was absolutely outstanding

Bought a HomeBoost pump - brilliant piece of kit. Worked perfectly for well over 2 years and then started playing up. One phone call, about three minutes on hold, the nicest person you could ever wish to speak to and a new pump is on its way. Thank you Vikkie- if only there were more companies around like this!!!

Good communication
Effective empathy
Good knowledge
Takes customer into consideration
Well versed
Lee thank you for being a great help
Hope to receive new item soon

Amazing very well looked after lovely lady on phone

What made my experience great? Susan did. She made it a pleasure to have a problem with my shower pump ,she was great thank you Susan. David.

When I finally got to speak to someone, Lee Ramsey was very helpful and dealt with my problem to my complete satisfaction. However, the main issue I experienced was trying to get through to speak to someone, your lines were very busy because it was just after your xmas festive shutdown.

The Technical Team listened to my query and suggested a solution that was perfect and made it happen!
And this was for a pump at least 8 years old!
Great job, Harrison, Lee and Susan - Thanks

Shower pump packed up after 2 years. Was not expecting a positive response for a free refund but was pleasantly surprised. Susan was very helpful, probably spent 20 minutes helping me get the correct photos of the installation. Even though the fitting was not perfect she arranged a replacement pump to be despatched early in the new year and guidance as to what needs to be done to validate extending the warranty on the new pump. Exceptional service and as they say in the Christmas Film “Miracle on 34th Street” she has made a Salamander Pumps shopper out of me !!!

Update.
I received the pump about a week earlier than expected, so if I could then I would give them six stars.

I called Salamander Pumps about a faulty home boost pump and got through to a person (not a bot) in about three minutes. I was guided in a friendly and helpful manner through a reasonable process to sort out a replacement pump. They agreed to send a replacement in early Jan 2026 which seemed reasonable to me as I only called them on 22 Dec after twelve.
Overall, I am very happy with their after sells service so far and will update this review only if something goes wrong.

Customer services representatives have been extremely helpful on both occasions I've had to contact them. They are very professional, understanding and do their best for the customer to resolve the problem.

Very helpful and friendly customer service, with great technical knowledge from Susan.

I Had a CT50 Xtra shower pump fitted around 18 months ago if has now seized solid . I have tried to claim on the 3 year warranty and after sending photos of the install was told that it was not the correct pump and installed wrongly so therefore no refund which I find questionable as it was fitted by a highly respected plumber in my area. Their answer to solving the problem was to try to sell me a new upgraded pump at a cost of £376 well over twice the cost of the original pump. I have read quite a few 1 star reviews and the seems to be normal practice for this company so if you need a pump with no warranty this is the company for you.

The Technical Support advisor was really helpful and e mailed if she had any questions re my photos. The turnaround from start to finish has been 1 week to reaching a solution. Excellent knowledge of product and service. I would recommend buying their products solely based on their technical service.
Very happy customer.

In short DON'T !
I installed a Salamander CT Force 15PT close to our shower which is 15m from the hot water tank. After two years in situ it screeched and then stopped working. Seized solid. The flow sensors were still working fine. Wanting a quick fix, I bought another to swap it over (stupid fool). Knowing that the installation wouldn't meet Salamanders expectations, I avoided the waste of time claiming warranty (see many other 1 star reviews about warranty claims) and asked about spare parts and or a repair service. After numerous emails to Tech support, and many Salamader brush-off responses (Sorry for the delay in responding to your email. If you have already spoken to the team, then please disregard this email. If you still require help, then please respond to this email with your query.) they eventually gave in and said they could not offer a repair service or parts, only warranty replacement (Ha !). For a company that claims to make the pumps in the UK, I am surprised that parts are not available from their factory. As the pump was installed to service the shower only, this meant it only ran on average no more than twice a day, not every time there was a call for water anywhere in the house. You'd think after 30 years manufacturing experience, they could produce a pump that would last longer than 2 years (especially as my previous pumps from other companies lasted more than 10 years each). I'm overhauling our shower room in the New Year and will make sure I can simply swap over to another companys' pump (many recommend Stuart Turner) with ease.
In response to your response, your Warranty requirement is within 4m of the hot water tank. Hence not compliant for warranty, hence request for repair. 4m is not very far in many properties.

Excellent service and very knowledgeable employee extremely happy with outcome and experience

Lee was very helpful thank you

Prompt replies to emails the service was excellent all queries quickly dealt with.