Sandicliffe Avis 

Went into Sandicliffe MG Lincoln this morning (12Jan) as my windscreen washers were not working on my MG HS and was unsure where fuse box was. Saw a gentleman on reception (sorry did not get name) explained to him washers not worked since all the snow last week. He said common problem took my car keys and took car up to garage repair area. I heard lady on reception speaking to someone on phone stating some mechanics were off sick. Gentleman came back about 10 minutes later said he had tested my car and replaced the front and rear fuses and screen washers were both working fine. Cost zero"……….. its not very often someone goes out of there way to do something outside job remit Easy job to change fuses if you know where to look but a real pain for customer if they have to wait and book car in with mechanic in about a weeks time and loose car for half day. Remember it’s the little things you don’t teach that makes a difference and deserve 10/10 for customer service.

Monique and Ranj were great and made the whole process seemless from seeing the car all the way to picking it up!

First off, there was no courtesy car available (there never seems to be), and the service centre is the opposite side of town to me, which meant getting there early so I could catch the train back in time to start work. On arrival I was told it may be a couple of days in the shop as they may have to order parts once they'd diagnosed the problem (suspected water pump bearings, that's all) I accepted that, although I must admit, it seemed strange that without even looking at the car that was already on the table, anyway, I left the car. Later that day (14:37 to be precise) I get a call telling me that the car will need further diagnosis and it will definitely be staying the night. I asked what they had found so far, and with a little more digging, it turns out they'd not even looked at the car, and it seemed they weren't planning on doing so that day. The reasoning behind this was that they had 2 people off sick so they were behind on things, apparently they new this when I dropped the car off but chose not to tell me. If I'd have known I would have re-scheduled, partly because I'd rather the car not out of action for two days, and partly because if they were behind, it would have helped on their part.
I'm just frustrated that I wasn't given the correct information right from the off. I wasn't told they would need the car for at least 2 days until I dropped it off (which turns out is more to do with their personnel problems more than lack of parts), which is really inconvenient, and if it runs into 3 days it will be completely unacceptable. Not sure where the guy is that used to be on the desk, his customer service was first rate. not so much now. Not Impressed at all. EDIT, turns out it was the belt and tension arm, for which they have relieved me of £700 for and will keep the car for 3 days because apparently main dealers dont hold stock anymore.

Bruce Charles has been amazing he gave a great service with a warm smile and was really informative and knowledgeable, answered all our questions. I would definitely come back and buy a car from him. This was not just a buying a car it was the service that we received made us buy the car.

Andy has been very helpful and understanding . The service provided has been fantastic and great communication along with showing all features on my new car before taking away. Would highly recommend Andy to people at mg Loughborough.

Dione was great, it was a big change going to a modern car, she was patient and reassuring to me.

Dione made sure everything was done didn’t pressure us to buy today.

Thanks so much

Lucy and Rich

Great service from Richard when I purchased my car suzuki swift. Would definitely recommend them.

Monique is a true credit to you. Professional and knowledgeable, very fast with responses to our queries and nothing ignored. Highly recommend.
Many thanks

I recently purchased a Mercedes GLA from Sandicliffe Loughborough and had a fantastic experience overall. The entire dealership team were friendly and welcoming, and the service was excellent throughout. In particular, Richard Doolan, Simon Lovell, and Kamran were outstanding — their professionalism and support made the whole process smooth and enjoyable.

I did raise a couple of queries with Richard, which he has assured me he will address when I am ready. One concern was around the dealership warranty: I was initially advised it was a standard one-year warranty, but later informed that it was actually five months of remaining manufacturer warranty.

Despite this minor issue, I would still happily recommend Sandicliffe Loughborough to anyone considering purchasing a vehicle.

Had an excellent experience here looking for a new car. Staff were friendly and very patient, answered all queries.

Recently, brought a car from sandicliffe Nottingham, Nia was so helpful & made the process really easy & stress free, they even delivered because we couldn’t get over to Nottingham for a week later, can’t recommend the team enough!

Dionne was so lovely and welcoming when we enquired about a car at Sandicliffe. She made the process of buying a new car smooth and easy, as well as exciting. Thank you so much!

Got to spend a hour with Bruce, after travelling from Scotland made it worth while, can easily see why he is good at his job, cracking personality and good sales person, would advise anyone to come see him for a new car

I dealt with Bruce Charles who was fantastic, kept in regular contact explained everything so well and was extremely friendly. I travelled from Inverness to Loughborough to collect my car and trade in my old one which speaks volumes.

We had an excellent experience with Richard and Simon from Sandicliffe while purchasing our car. From start to finish, they were incredibly supportive, professional, and welcoming. They went above and beyond by picking my wife and me up from the station, which immediately made us feel valued and at ease. Throughout the process, everything was clearly explained, and their friendly approach made the whole experience smooth and stress-free. The service was truly splendid, and we couldn’t be happier with how we were treated.

Highly recommended!

Richard & Simon was so great helping us choose the right car. The made sure we understood the whole process throughout and that we were happy before driving of. You can see they really car about their customers! Highly recommend.

Nathan made the sale and handover seamless, the
car is everything it should be, we are extremely happy. Happy new year to all of you.
Sue Dumelow

Mobility agent Maria Sarno is a very friendly lady
Answering all my questions showing me all i needed to know when i collected my new Ford explorer estate so a big thanks to all at Ford sandiclif nottingham.

The staff at Sandicliffe were incredibly helpful and friendly (particularly a young man named Henry). I have been looking to purchase a new car for the past few months and he was super knowledgeable. While I have postponed my purchase until the new year Henry’s service was great!

Great experience all round one of the nicest salesman I’ve ever spoke too. Speak to Henry and he’ll help you out