Really friendly and professional. There was a slight delay with our finance payout (not the garages fault at all) but Katie was patient and diligent and kept us informed despite having other clients... Voir plus
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Lisez les avis des autres
Helpful friendly sales team, no pressurised selling and kept me informed through the process and delivered when they said. Car features explained without overloading the brain, and the after service i... Voir plus
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Booked the test drive on Monday, Oliver got in touch, we had a 2-hour test drive on Tuesday, and I collected my new car on Saturday. The whole experience was brilliant from start to finish. Oli... Voir plus
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Ian gave me test drives of multiple vehicles so I could shortlist what I wanted, each test drive I was able to take without staff so I didn't feel pressurised. When decided the car was available w... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
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4,8
Excellent
7 k avis
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A répondu à 96 % de ses avis négatifs
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I purchased a EQA exactly 1 year ago
I purchased a EQA exactly 1 year ago, had the first service and it came back with the Tyers needing to be replaced in 6 months! The car hasn’t even done 4000 miles! I know it’s electric and heavy but replacing at 6000 miles! Come on!
I was also told the wipers need replacing, the car is a year old and it hasn’t rained for 6 months! it all just feels like a massive con on a supposed luxury brand, I have had a number of cars from Audi in the past all turned out to be great cars but the service had gone down hill which is why I decided on a Mercedes, big mistake I feel now, they are not the brand they once were.
The staff at the centre were great and very helpful, just let down by the brand
27 août 2026
Avis spontané
Réponse de Sandown Group
Hi Daniel, thank you for taking the time to share your feedback. We’re sorry to hear about your concerns following your EQA’s recent service, particularly regarding the tyre and wiper recommendations.
We’d really appreciate the opportunity to look into this further for you. Please contact our Marketing Team at marketing@sandown-group.co.uk with your vehicle registration and contact details, and we’ll make sure this is passed to the relevant team at Mercedes-Benz of Poole.
Amazing customer service
Amazing customer service! Got a great deal. And the car in time for when needed. Thank you so much James for the quick turnaround
1 octobre 2026
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that you received amazing customer service, secured a great deal, and had your car ready exactly when you needed it. James will be thrilled to know that his dedication, efficiency, and quick turnaround helped make your experience such a positive one. We truly appreciate your kind words and hope you enjoy every moment with your new car. Congratulations and thank you for choosing us!
Nicholas B
Nicholas B. very good knowledge for what he sold me, politeness understanding for my needs. presentable manner and listening to the customer questions about the perched car.
1 octobre 2026
Réponse de Sandown Group
Thank you for taking the time to share your feedback. We're delighted to hear that Nicholas's excellent product knowledge, professionalism, and attentive approach helped make your purchase experience a positive one. It's great to know he took the time to understand your needs, answer your questions thoroughly, and provide the high level of service you deserved. We truly appreciate your recommendation and wish you many happy miles in your new car. Enjoy your Mercedes! 🚗
Good customer service Sam Foulds
Good customer service Sam Foulds, clear instructions and clarity in finance agreement.
30 septembre 2026
Réponse de Sandown Group
Thank you for your kind feedback. We're delighted to hear that Sam provided you with excellent customer service and ensured everything was clearly explained throughout the process. It's especially pleasing to know that the finance agreement was presented with clarity, helping you feel informed and confident in your purchase. We will be sure to pass your compliments on to Sam, who will be thrilled to receive your recognition. Thank you for choosing us, and we hope you enjoy your new vehicle.
Kind regards,
The Mercedes-Benz Team
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that you found our staff excellent and that your vehicle was presented to such a high standard. Providing exceptional service and ensuring every vehicle is prepared and presented impeccably are things we take great pride in, so it's fantastic to know this was reflected in your experience. We appreciate your support and hope you enjoy every mile in your new vehicle. We look forward to welcoming you back in the future.
Kind regards,
The Mercedes-Benz Team
Dealt mainly with Sam Foulds
Dealt mainly with Sam Foulds and James to a degree.
Sam was professional, friendly and helpfull.
30 septembre 2026
Réponse de Sandown Group
Thank you for taking the time to leave your review. We're delighted to hear that Sam provided such a professional, friendly and helpful service throughout your experience. We'll be sure to pass your kind comments on to both Sam and James, who will be thrilled to receive your recognition. We hope you're enjoying your new vehicle and look forward to assisting you again in the future.
Kind regards,
The Mercedes-Benz Team.
Callum was great but did feel a bit…
Callum was great but did feel a bit rushed at times
I also have discovered since picking up the car that it is a hybrid and I was not aware of this at the time of purchase.
1 octobre 2026
Réponse de Sandown Group
Thank you for your feedback. We're delighted to hear that Callum provided great service during your purchase. However, we're sorry to learn that you felt the process was rushed at times and, more importantly, that you were unaware the vehicle was a hybrid when you collected it. We understand how important it is that all vehicle specifications and features are clearly explained before purchase, and we're disappointed that this appears not to have been the case. Your comments will be shared with the team so we can learn from your experience and improve our communication going forward. If you have any questions about your hybrid vehicle or would like any assistance, please don't hesitate to get in touch. We're always happy to help.
Kind regards,
Mercedes-Benz of Poole Team
Olly was informative when we visited…
Olly was informative when we visited and very responsive to all subsequent questions by phone or email
30 septembre 2026
Réponse de Sandown Group
Thank you for your review. We’re delighted to hear that Olly provided such an informative experience and was responsive to all of your questions throughout the process.
Providing clear advice and excellent communication is something we strive for, so it’s fantastic to know that Olly was able to support you both during your visit and through subsequent phone calls and emails.
We truly appreciate your feedback and thank you for choosing Sandown. We hope you enjoy your new vehicle and look forward to welcoming you back in the future.
1 star — Serious concerns about customer service and the handling of a vehicle fault at Sandown Mercedes-Benz of Poole
While driving from London to Poole with my three-year-old son, the engine warning light came on and remained illuminated throughout the journey.
After stopping at services on the M3, I struggled to get the car into either drive or reverse. After repeated attempts, it eventually engaged with a significant jolt. On arriving in Poole, the same problem happened again, this time more severely.
I contacted Mercedes-Benz Roadside Assistance. Kevin, the engineer who attended, was excellent: professional, thorough, kind and extremely helpful. His diagnostic equipment identified ten fault codes relating to the electronic transmission, which he explained had been recorded during that day’s journey.
Kevin advised me not to drive the vehicle any distance because it could fail to engage a gear altogether. He deliberately left the fault codes uncleared so the dealership could investigate them. He arranged for the car to go to Sandown Mercedes-Benz of Poole and for me to receive a hire car. He was only comfortable with my partner driving the short distance to the dealership if he followed behind in case the transmission failed.
Unfortunately, my subsequent experience with Craig, the dealership’s customer service adviser, was extremely concerning.
After the car had been with the dealership for four days, Craig told me there was nothing wrong with it. When I questioned this and explained Kevin’s findings, Craig said it had “not recorded any faults for 30 days”.
I found his manner increasingly rude and dismissive towards both me and my partner. At one point, he asked, “Well, what do you want me to do about it then?”
Craig told me the hire car arrangement would end immediately and that I would have to pay for it if I did not collect my vehicle. He assured me the car was fine to drive, despite the transmission problems I had experienced and the explicit advice from Mercedes-Benz’s own roadside engineer.
This left me facing conflicting advice about whether I could safely drive back to London with my three-year-old child.
I went to the dealership that day, without my son, intending to return the hire car and collect my vehicle to avoid further charges. Thankfully, Craig was unavailable, and I spoke to Joanna, known as Jo, on reception.
Jo listened, took my concerns seriously and spoke to the manager. She arranged for Grace, another customer service representative, to take over.
Grace was professional, understanding and reassuring. She extended the hire car arrangement at no cost to me and kept my vehicle for further investigation.
The following day, Grace confirmed that the fault codes Kevin had identified were still on the system. The dealership then identified the failing transmission component and ordered the replacement part.
I understand that intermittent faults can be difficult to diagnose. What I cannot understand is why I was told there were no recorded faults and pressed to collect the vehicle when those faults were subsequently found and a repair was required.
Had I accepted Craig’s assurances, I could have driven back towards London with my young child in a vehicle that Mercedes-Benz’s roadside engineer had specifically advised me not to drive any distance.
Kevin, Joanna and Grace deserve recognition. They listened, treated me with care and helped get the problem properly addressed.
My one-star rating reflects my experience with Craig and the handling of the fault and safety concerns before Grace intervened. I hope Sandown and Mercedes-Benz review both the advice I was given and why the roadside engineer’s findings were initially dismissed.
I expected a much higher standard of customer service from a Mercedes-Benz dealership, particularly when a reported transmission fault and a young child’s safety were involved.
17 septembre 2026
Avis spontané
Réponse de Sandown Group
Thank you for taking the time to share your detailed feedback. We are very sorry to hear about the concerns you experienced during what was understandably a worrying situation, particularly while travelling with your young son.
We appreciate you recognising the efforts of Kevin from Roadside Assistance, along with Joanna and Grace at our dealership, and we're pleased they were able to provide the support and reassurance you deserved. We also take your comments regarding the handling of your case seriously, as this falls below the standard of customer care we strive to deliver.
Your feedback has been noted and will be shared with the relevant management team for review. Thank you for bringing this matter to our attention.
Go faster A Class!
The salesman Ian was exceedingly helpful and explained all the paperwork involved very well.he answered all my questions and let me take my time choosing which car to buy..very pleased now and really love my A class..
30 septembre 2026
Réponse de Sandown Group
Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that Ian provided such a helpful and informative experience, taking the time to explain all the paperwork clearly, answer your questions, and ensure you never felt rushed when choosing the right car.
It’s fantastic to know that you’re so pleased with your purchase and that you’re loving your new A-Class. We’ll be sure to pass your kind comments on to Ian, who will be thrilled to hear them.
Thank you for choosing Mercedes-Benz of Dorchester. We wish you many happy miles ahead and look forward to welcoming you back in the future.
This is the third time in I have bought…
This is the third time in I have bought from M.B. Dorchester and have always received respectful, knowledgeable and helpful service. Its nice to be membered after 6 years by the dales persons who sold me my previous vehicle. Simply Good Product, Good environment, Good & friendly service.
24 septembre 2026
Réponse de Sandown Group
Thank you for your continued loyalty and for taking the time to share your experience. We’re delighted to hear that this is your third purchase from Mercedes-Benz of Dorchester and that you have consistently received respectful, knowledgeable, and helpful service from our team.
It’s especially rewarding to know that our team remembered you after six years and helped make your latest purchase such a positive experience. Building lasting relationships with our customers is something we truly value.
Your comments about our products, showroom environment, and friendly service are greatly appreciated. Thank you for choosing Sandown once again, and we wish you many happy miles in your new Mercedes-Benz.
Great Service from Mali
I’m really happy with the service. Mali was extremely friendly, helpful and welcoming. She made me feel very comfortable and was always happy to help. She has such a lovely and positive attitude, which made the whole experience really enjoyable. The whole team were also very friendly and welcoming. I really appreciate the great service and would definitely recommend it.
30 septembre 2026
Réponse de Sandown Group
Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that you had such a positive experience with us.
Mali will be thrilled to receive your kind feedback. Her friendly, welcoming approach and commitment to helping our customers are qualities we value greatly, and it’s fantastic to know she made you feel comfortable and supported throughout your journey with us.
We’re also pleased to hear that the wider team helped create a warm and enjoyable experience. Thank you for your recommendation and for choosing Sandown. We hope you enjoy your new vehicle and look forward to welcoming you back in the future.
Good customer service & communication
Good customer service & communication
Lovely car with a reasonable deal!!
1 octobre 2026
Réponse de Sandown Group
Thank you for your wonderful review. We're delighted to hear that you were pleased with the customer service and communication you received throughout your journey with us.
It's also fantastic to know that you're enjoying your new car and felt you received a great deal. We truly appreciate your feedback and your support, and we hope you have many happy miles ahead.
Thank you for choosing Sandown, and we look forward to welcoming you back in the future.
Réponse de Sandown Group
Thank you for your review. We're delighted to hear that you were pleased with the customer service you received from our team.
David Van Der Bijl
David Van Der Bijl, along with the other sales and service members of Sandown Mercedes were courteous, and respectful in assisting with the
of purchase of my new Mercedes, making it a real pleasure,
David made it a smooth transition from my old vehicle to the new purchase, he was very patent talking me through the sale also the features of the new car.
I was very happy with the whole experience.
Yours sincerely
Barry Sullivan
1 octobre 2026
Réponse de Sandown Group
Thank you for taking the time to share your experience. We’re delighted to hear that David Van Der Bijl, along with our sales and service teams, provided such courteous and professional support throughout your Mercedes-Benz purchase.
It’s particularly pleasing to know that David made the transition from your previous vehicle smooth and enjoyable, taking the time to patiently guide you through both the purchase process and the features of your new car. Delivering a seamless and enjoyable customer experience is something we strive for, so your feedback is greatly appreciated.
Thank you once again for your kind words. We hope you enjoy every moment in your new Mercedes-Benz and look forward to welcoming you back to Sandown in the future.
I had quick and flawless exprience in…
I had quick and flawless exprience in acquiring my new vehicle. All processes went smoothly and a few days later I had my new set of wheels. Thank you to Daniel, Andrew, Andy and other Sandown Cherry staff I interacted with several times and were very helpful
19 septembre 2026
Réponse de Sandown Group
Thank you for taking the time to leave such a fantastic review. We’re delighted to hear that your vehicle purchase was quick, seamless, and hassle-free from start to finish.
It’s wonderful to know that Daniel, Andrew, Andy, and the rest of the Sandown Chery team provided helpful support throughout your journey and helped make the experience such a positive one.
We truly appreciate your kind words and your business. Enjoy your new vehicle, and we look forward to welcoming you back in the future.
Réponse de Sandown Group
Thank you for your 5-star review, Faty! We’re so pleased to hear that you’re happy with the care and service you received. We really appreciate your lovely feedback and hope you’re enjoying your new car!
Réponse de Sandown Group
Thank you for your 5-star review! We’re delighted to hear you received great service from our team. We really appreciate you taking the time to share your feedback!
All good experience except car…
All good experience except car delivered with dent. Not really good enough on the part of whoever checked the car out for delivery.
Thank you for apology and prompt arrangement of repair to dent.
I don’t think Dorchester was responsible for the dispatch of the car - it came
Via Newbury.
Matthew at Dorchester was entirely polite, patient and helpful.
30 septembre 2026
Réponse de Sandown Group
Thank you for taking the time to share your feedback, Jane. We’re sorry that your car arrived with a dent and completely understand your disappointment. We’re pleased that the repair was arranged promptly and appreciate your kind comments about Matthew. We’ll be sure to pass your feedback on to him and the wider team.
Superb Service
Superb, and reassuring service and advice and for me an excellent price. I dealt with Matthew threw out the process and he was excellent in both advice, process and service.
30 septembre 2026
Réponse de Sandown Group
Thank you for your fantastic review, Peter! We’re delighted to hear you received such reassuring service and advice throughout your experience. It’s especially great to hear how helpful Matthew was from start to finish, and we’ll be sure to pass your kind comments on to him!
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