Really friendly and professional. There was a slight delay with our finance payout (not the garages fault at all) but Katie was patient and diligent and kept us informed despite having other clients... Voir plus
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Lisez les avis des autres
Helpful friendly sales team, no pressurised selling and kept me informed through the process and delivered when they said. Car features explained without overloading the brain, and the after service i... Voir plus
L'entreprise a répondu
Booked the test drive on Monday, Oliver got in touch, we had a 2-hour test drive on Tuesday, and I collected my new car on Saturday. The whole experience was brilliant from start to finish. Oli... Voir plus
L'entreprise a répondu
Ian gave me test drives of multiple vehicles so I could shortlist what I wanted, each test drive I was able to take without staff so I didn't feel pressurised. When decided the car was available w... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Coordonnées de contact
4,8
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Luke was excellent all the way through
Luke was excellent all the way through, loved the personal touches. It really was a world apart from having bought cars elsewhere. Would 100% recommend and buy here again.
16 septembre 2026
Réponse de Sandown Group
Thank you for your fantastic review. We're pleased to hear that Luke provided excellent service from start to finish and that your experience with us was a world apart from previous car purchases. Your recommendation is greatly appreciated and will mean a lot to Luke and the team. We wish you many happy miles in your new vehicle and look forward to assisting you again in the future.
The sales staff were attentive and…
The sales staff were attentive and knowledgeable, working as a team to keep me informed of the progress of my purchase.
10 octobre 2026
Réponse de Sandown Group
Thank you for your kind feedback. We're delighted to hear that our sales team kept you informed throughout the purchase process and provided attentive, knowledgeable service every step of the way. Delivering a smooth and transparent experience is very important to us, and it's great to know our teamwork made a positive impression. We appreciate your business and wish you many happy miles in your new vehicle. Enjoy the drive!
Start to finish a smooth and…
Start to finish a smooth and professional experience. This is the fourth vehicle that I have bought from the branch.
10 octobre 2026
Réponse de Sandown Group
Thank you for your continued loyalty and for choosing us for your fourth vehicle purchase. We're delighted to hear that your experience was smooth and professional from start to finish. Building long-term relationships with our customers is incredibly important to us, so it's especially rewarding to know that you've returned to our branch time and time again. We truly appreciate your trust and look forward to assisting you with many more enjoyable motoring experiences in the future.
Kind regards,
The Team at Sandown Mercedes-Benz
Helpful
Helpful, knowledgeable staff, prompt service very good experience throughout, credit to the franchise
11 octobre 2026
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that you found our team helpful and knowledgeable, and that you received prompt service throughout your experience with us. Your kind words mean a great deal to everyone here, and we're proud to know our team made such a positive impression. We truly appreciate your recommendation and look forward to welcoming you again in the future.
Kind regards,
The Team at Sandown Mercedes-Benz
Great team -
Great communication with in the team . All joined up in hand overs and Knowledge.
Leeroy- Alex - Tom all fantastic ( apologies can’t remember everyone’s name )
No hard sell - very human in the approach from beginning- Middle and end of the process.
Represent the Mercedes Brand Brilliantly.
10 octobre 2026
Réponse de Sandown Group
We're delighted to hear that you experienced such great communication throughout your journey with us and that the handovers between the team were seamless. It's wonderful to know that Leeroy, Alex and Tom made such a positive impression, and we'll be sure to pass on your kind words to them.
Providing a friendly, knowledgeable and pressure-free experience is something we pride ourselves on, so it's especially rewarding to hear that you felt supported from start to finish without any hard sell. Thank you for recognising the team's efforts and for your comments about how they represent the Mercedes-Benz brand.
We truly appreciate your feedback and hope you enjoy every mile in your new Mercedes-Benz. We look forward to welcoming you back again in the future.
10/10 experience
Really pleased with the service I received when purchasing my new car. Ashley was brilliant from start to finish, sorting everything out over the phone and making the whole process really straightforward. He was also great to deal with in person when collecting the car. Would definitely recommend.
10 octobre 2026
Réponse de Sandown Group
Thank you for your fantastic review! We're delighted to hear that you had a 10/10 experience with us. It's great to know that Ashley made the whole purchasing process straightforward and stress free, keeping everything organised over the phone and providing the same excellent service when you collected your new car.
We really appreciate your recommendation and will be sure to pass your kind comments on to Ashley. Enjoy your new car, and we look forward to welcoming you back in the future! 🚗
The staff were very friendly and…
The staff were very friendly and welcoming, and I felt very comfortable throughout my visit. At the end, the salesperson also gave me some useful tips and helpful information, and said goodbye in a very warm and friendly manner. It was a really pleasant experience.
10 octobre 2026
Réponse de Sandown Group
Thank you for your lovely review, Magda! We're delighted to hear that our team at Mercedes-Benz of Guildford made you feel so welcome and comfortable throughout your visit. It's great to know you found the advice helpful and enjoyed your experience with us. We look forward to welcoming you back again soon!
TIGGO 9
Very pleased with our experience. Bradley was a lovely friendly knowledgeable guy who was a pleasure to deal with. Would recommend these guys to anyone in the market for a new car.
8 octobre 2026
Réponse de Sandown Group
Thank you for your fantastic review, John! We're delighted to hear you had such a positive experience with Bradley and the team at Sandown Chery Newbury. It's lovely to know Bradley's friendly and knowledgeable approach made your visit so enjoyable. We really appreciate your recommendation and hope you're enjoying your new TIGGO 9!
We have recently purchased our first…
We have recently purchased our first Kia, and if the vehicle proves to be as impressive as the customer service we received, I know we will be delighted.
From my very first phone call to the Salisbury dealership through to the final handover, the experience was exceptional. Oliver, who looked after us throughout the process, was professional, knowledgeable, and incredibly helpful at every stage. He took the time to answer all our questions, provided clear and honest advice, and never once made us feel under pressure or subjected to a hard sales approach.
The dealership offered a range of options and services, some of which we chose to take advantage of, but we always felt the decision was ours. The focus was on helping us make the right choice rather than simply making a sale, which was greatly appreciated.
I was also impressed by the support from the wider management team. Both Sam and Scott took the time to ensure we were happy with the service we had received and that everything met our expectations. Their genuine interest in customer satisfaction speaks volumes about the culture and professionalism of the dealership.
Overall, this was one of the best car-buying experiences I have had. The entire team provided outstanding customer service from start to finish, and I would have no hesitation in recommending the Salisbury Kia dealership to anyone looking for a friendly, professional, and customer-focused experience.
10 octobre 2026
Réponse de Sandown Group
Thank you for taking the time to leave such a wonderful review, Michael! We're delighted to hear that your first Kia purchase was such a positive experience. It's fantastic to know that Oliver made the process so smooth and enjoyable, and that Sam and Scott also helped ensure you felt well looked after. Your kind words and recommendation mean a great deal to the whole team at Sandown Kia Salisbury. We hope you thoroughly enjoy your new Kia and look forward to welcoming you back in the future!
Réponse de Sandown Group
Thank you for your lovely review, Frances! We're delighted to hear that you had such a positive experience with our team at Mercedes-Benz of Basingstoke. It's great to know you received friendly, efficient and helpful service. We really appreciate your feedback and look forward to welcoming you back again!
Réponse de Sandown Group
Thank you for your kind words and five-star review, Frank! We're delighted to hear you had such a positive experience with us at Mercedes-Benz of Epsom. We really appreciate your feedback and look forward to welcoming you back again soon!
Réponse de Sandown Group
Thank you for your five-star review, Gavin! We're delighted to hear you received great support from our sales team at Mercedes-Benz of Basingstoke and felt comfortable throughout your experience without any pressure. We really appreciate your feedback and look forward to welcoming you back in the future!
Really enjoying our car, thanks!
We would definitely recommend talking to Liam. He was very polite, patient and extremely knowledgeable. He answered all of our questions and took the time to find out what we really needed and after we'd chosen a car, he went through all of it's features, which I probably wouldn't have bothered with, but now I'm really enjoying. He also made car shopping with 2 children as easy as it could be, which we really appreciated.
The showroom had nice toilets, including a baby change unit which was very useful.
6 septembre 2026
Réponse de Sandown Group
Thank you for your wonderful review, Amy! We're so pleased to hear that Liam made your car-buying experience such a positive one, especially with two little ones in tow! It's lovely to know his patience and knowledge helped you find the right car and make the most of its features. We're delighted you're enjoying your new Kia and really appreciate your recommendation. We hope to welcome you and your family back again soon!
Excellent service from the guys at the…
Excellent service from the guys at the guildford branch. They were super friendly, helpful and knowledgeable. It made purchasing our car a very pleasant experience 😁
30 septembre 2026
Réponse de Sandown Group
Thank you for your lovely review, Frank! We're delighted to hear that our Guildford team made your car-buying experience so enjoyable. It's great to know their friendly and knowledgeable service made such a positive impression. We hope you enjoy every mile in your new Mercedes-Benz!
Excellent service
Excellent service, friendly, professional and knowledgable, but above all Tom was incredible patient! I have deal with some car sales men who have been questionable to say the least and Tom has helped restore my faith a little! So thank you! Also love the follow up check in! I feel that if I needed more help or advice I could come back to Tom and ask.
30 septembre 2026
Réponse de Sandown Group
Thank you for your lovely review, Sarah! We're so pleased to hear that Tom made your experience such a positive one. It's wonderful to know his patience, professionalism and continued support made you feel confident and well looked after. We'll be sure to pass your kind words on to him. Enjoy your new Mercedes-Benz, and we look forward to welcoming you back in the future!
Réponse de Sandown Group
Thank you for your lovely review, Grace! We're delighted to hear that Ashley made your experience such a positive one. We'll be sure to pass on your kind words. We hope you enjoy every mile in your new Mercedes-Benz!
As on previous occasions Luke Bindon provided an excellent service guiding me through the ordering process. I felt he was looking after my interest, particularly with regard to the trim level, to get
as on previous occasions to get the best deal for me.
30 septembre 2026
Réponse de Sandown Group
Thank you for your lovely review and for choosing us again! We're delighted to hear that Luke provided such excellent service and helped you find the right vehicle and deal for your needs. It's wonderful to know you felt well looked after throughout the process. We'll be sure to pass on your kind words to Luke, and we look forward to welcoming you back in the future!
Excellent customer service
Excellent customer service. Chris was on hand to answer my questions and made the whole process easy. Highly recommended!
8 septembre 2026
Réponse de Sandown Group
Thank you for your lovely review, Carol! We're delighted to hear that Chris made your experience so easy and was there to answer all your questions. We'll be sure to pass on your kind words to him. We really appreciate your recommendation and hope you enjoy your new car!
I purchased a EQA exactly 1 year ago
I purchased a EQA exactly 1 year ago, had the first service and it came back with the Tyers needing to be replaced in 6 months! The car hasn’t even done 4000 miles! I know it’s electric and heavy but replacing at 6000 miles! Come on!
I was also told the wipers need replacing, the car is a year old and it hasn’t rained for 6 months! it all just feels like a massive con on a supposed luxury brand, I have had a number of cars from Audi in the past all turned out to be great cars but the service had gone down hill which is why I decided on a Mercedes, big mistake I feel now, they are not the brand they once were.
The staff at the centre were great and very helpful, just let down by the brand
27 août 2026
Avis spontané
Réponse de Sandown Group
Hi Daniel, thank you for taking the time to share your feedback. We’re sorry to hear about your concerns following your EQA’s recent service, particularly regarding the tyre and wiper recommendations.
We’d really appreciate the opportunity to look into this further for you. Please contact our Marketing Team at marketing@sandown-group.co.uk with your vehicle registration and contact details, and we’ll make sure this is passed to the relevant team at Mercedes-Benz of Poole.
Amazing customer service
Amazing customer service! Got a great deal. And the car in time for when needed. Thank you so much James for the quick turnaround
1 octobre 2026
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that you received amazing customer service, secured a great deal, and had your car ready exactly when you needed it. James will be thrilled to know that his dedication, efficiency, and quick turnaround helped make your experience such a positive one. We truly appreciate your kind words and hope you enjoy every moment with your new car. Congratulations and thank you for choosing us!
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