Really friendly and professional. There was a slight delay with our finance payout (not the garages fault at all) but Katie was patient and diligent and kept us informed despite having other clients... Voir plus
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Lisez les avis des autres
Helpful friendly sales team, no pressurised selling and kept me informed through the process and delivered when they said. Car features explained without overloading the brain, and the after service i... Voir plus
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Booked the test drive on Monday, Oliver got in touch, we had a 2-hour test drive on Tuesday, and I collected my new car on Saturday. The whole experience was brilliant from start to finish. Oli... Voir plus
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Ian gave me test drives of multiple vehicles so I could shortlist what I wanted, each test drive I was able to take without staff so I didn't feel pressurised. When decided the car was available w... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Coordonnées de contact
4,8
Excellent
7 k avis
Demande des avis aux clients
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A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Good when it came to sale
Good when it came to sale. Hand over a bit quick. Follow up calls not so good.
23 septembre 2026
Réponse de Sandown Group
Thank you for your feedback. We're pleased to hear your sales experience was positive. We're sorry that the handover felt a little rushed and that our follow-up communication did not meet your expectations. Your comments are appreciated and will help us improve the experience we provide from purchase through to ownership. We hope you enjoy your new car and look forward to assisting you again in the future.
Réponse de Sandown Group
Thank you for your kind feedback. We're delighted to hear that Stephanie was a pleasure to deal with throughout your experience. Providing friendly, professional service is something we pride ourselves on, and it's wonderful to know Stephanie made such a positive impression.
We'll be sure to pass on your comments to her. Thank you for choosing Sandown, and we look forward to welcoming you again in the future.🚗
Mark was a very patient and…
Mark was a very patient and professional salesman. He wasn’t at all pushy and made the whole experience very calm and informative. I visited three times unsure whether to move to hybrid as new to me and was nervous about all the technology yet he made me feel reassured. He explained everything in great detail so I was able to make an informed decision. I wasn’t an easy sale as kept researching and coming back with more questions which he always had answers to immediately. The whole process was effortless and so easy. I have my new Jaecoo and after 2 days of collecting it Mark was at the end of the phone to help me with technical questions. He is an asset to your team Sandown.
26 septembre 2026
Réponse de Sandown Group
Thank you for taking the time to share such a wonderful review. We're thrilled to hear that Mark provided such a patient, professional, and informative experience throughout your journey. Moving to a hybrid vehicle can feel like a big step, especially with new technology to learn, so it's wonderful to know that Mark took the time to answer all your questions, explain everything clearly, and help you feel confident in your decision.
It's especially pleasing to hear that his support continued even after collection, ensuring you felt fully comfortable with your new Jaecoo. We'll be sure to pass on your kind words to Mark, who will be delighted to know the positive impact he had on your experience.
Congratulations on your new Jaecoo, and thank you for choosing Sandown. We wish you many happy miles ahead and look forward to welcoming you again in the future. 🚗
Exceptional service @ Guildford
I would like to thank the Guildford branch for making my experience seamless and all credit goes to Katie who went above and beyond to make our purchase go through. Highly recommend this showroom for Mercedes purchases
26 septembre 2026
Avis spontané
Réponse de Sandown Group
Thank you for your fantastic feedback. We're delighted to hear that your experience at our Guildford showroom was seamless. Katie will be thrilled to know that her dedication and commitment to going above and beyond helped make your purchase such a positive one.
We truly appreciate your recommendation and your kind words about the team. Enjoy your new Mercedes-Benz, and we look forward to welcoming you back in the future. 🚗
Chris was very helpful and made the…
Chris was very helpful and made the process of buying a new car a lot less stressful than it could of been.
24 septembre 2026
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that Chris was so helpful and made the process of buying your new car far less stressful. Providing a smooth, enjoyable experience is what we strive for, and it's great to know Chris delivered just that. We'll be sure to pass on your kind comments to him. Congratulations on your new car, and we wish you many happy miles ahead! 🚗
Réponse de Sandown Group
Thank you for your feedback. We're delighted to hear that Tom was extremely helpful and made your experience a positive one. We'll be sure to pass on your kind comments to him, as recognition like this means a great deal to our team. We appreciate your support and look forward to welcoming you again in the future.
Luke was very responsive and helpful
Luke was very responsive and helpful. All round great experience.
24 septembre 2026
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that Luke was responsive, helpful, and made your experience such a positive one. We'll be sure to pass on your kind comments to him. We truly appreciate your support and we look forward to welcoming back in the future.
Réponse de Sandown Group
Thank you for your kind feedback. We're delighted to hear you had a great experience with us. Providing excellent service and ensuring our customers feel valued is always our priority. We truly appreciate your support and look forward to welcoming you back again in the future.
Réponse de Sandown Group
Thank you for your lovely feedback, Richard! We're delighted to hear that buying your new car was made easy and that you received great service. We hope you enjoy your new Mercedes-Benz and look forward to welcoming you back to Sandown Mercedes-Benz of Guildford in the future.
Réponse de Sandown Group
Thank you so much, Gurminder, for your lovely review! We're delighted to hear that Katie provided you with great customer service. We'll be sure to pass on your kind words. Thank you for choosing Mercedes-Benz of Guildford!
What a real pleasure and great…
What a real pleasure and great experience it was to deal with Nick at Mercedes sandown. He was / is extremely knowledgeable about the vehicle features I purchased and let me take an unhurried test drive, and no sales pressure. The finance paperwork / e-mails from Mercedes is questionable but I couldn't be happier with my new car and dealing with Nick Blunsden. Thank you
22 septembre 2026
Avis spontané
Réponse de Sandown Group
Thank you for your wonderful review. We are delighted to hear that Nick Blunsden made your experience such a positive one. His knowledge, approachable manner, and commitment to giving customers the time and space to make the right decision are qualities we value greatly.
We appreciate your feedback regarding the finance paperwork and communications, and we're pleased that despite this, your experience with Nick and your new Mercedes-Benz has exceeded expectations.
Congratulations on your new car, and thank you for choosing Sandown. We wish you many happy miles ahead and look forward to welcoming you back in the future.
Professional communicative and v…
Professional communicative and v helpful - great product - great organisation
22 septembre 2026
Réponse de Sandown Group
Thank you for your fantastic 5-star review! We’re so pleased to hear you found the team professional, communicative and helpful, and that you were happy with your experience.
We really appreciate you taking the time to share your feedback with us. We hope to welcome you back to Mercedes-Benz of Guildford again soon!
Smart car service
I booked a service for my Smart EQ fortwo car, as it was for a small service and MOT I decided to book an as you wait appointment expecting it to be around two hours.
I arrived on time for the appointment having received an email two days earlier advising me to save time by booking the car in for its service online which I duly did, I was offered for the car to be washed and vacuumed which I declined, again to save time.
I was surprised to then be told the appointment would take around three hours.
When the technician arrived with the paperwork to sign and to collect the keys I mentioned that the car was my wife’s and that she had given up driving and as the car had a very low mileage (6250 miles) on a 2018 plate would there by any interest in purchasing it, the technician said he would contact the sales team who would come and see me to discuss, over three hours later sat in the waiting area no one from the sales team arrived.
During my time waiting at times there was unacceptable levels of noise from building work being done very close to the waiting area if I had been informed of this I would not have booked an as you wait appointment.
During the service it was picked up that the windscreen wipers front and rear needed replacing this was not communicated to me during my wait or given the opportunity for this to be rectified during the service, on returning home and opening an email it said this work had been declined, this is untrue.
While waiting I noticed my car was parked outside the showroom although I didn’t know how long it had been there, after a further ten minutes or so i asked the receptionist if it was ready and she said she would find out for me around 15/20 minutes later I got the bill, paid and left.
On returning home I read the service report which stated the tyres were Budget which to me imply cheap tyres, having recently replaced the tyres with Firestone RoadHawk tyres these are mid range tyres and not budget tyres.
The appointment lasted approximately 3 1/4 hours.
I have contacted the service department twice regarding my complaints since the service on the 15th Sept but as of today 23rd Sept have received no response.
15 septembre 2026
Avis spontané
Réponse de Sandown Group
Hi Colin,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your recent experience did not meet the standard we aim to provide, particularly regarding the length of your appointment and the communication around your visit.
We’d like to make sure your concerns are looked into by the relevant team. Please could you contact our Marketing team at marketing@sandown-group.co.uk, who will be able to assist further and ensure your feedback is passed to the appropriate department?
Thank you again for bringing this to our attention.
Great customer service
18 septembre 2026
Réponse de Sandown Group
Thank you, Geoff, for taking the time to share your feedback. We’re delighted to hear you had a great experience with the team at Mercedes-Benz of Poole.
We really appreciate your kind words and look forward to welcoming you back again.
Sief made us very welcome and was very…
Sief made us very welcome and was very polite and professional he made the purchase of our new car a great experience I would highly recommend your Mercedes dealership.
18 septembre 2026
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that Sief made you feel so welcome and provided a polite and professional service throughout your purchase. It's fantastic to know he helped make buying your new car such a great experience. We truly appreciate your recommendation and wish you many happy miles in your new Mercedes. We look forward to welcoming you back in the future.
Very good customer service from the…
Very good customer service from the sales rep who made the purchasing process run smoothly.
17 septembre 2026
Réponse de Sandown Group
Thank you for your kind feedback. We're delighted to hear that you received very good customer service and that our sales representative made the purchasing process smooth and straightforward. We appreciate your support and hope you enjoy your new vehicle. If there's anything else we can assist with, please don't hesitate to get in touch. Enjoy your motoring! 🚗
Arrogant sales people
I rang to organise a test drive having previously bought a car there. The salesman told me it might take a few days to organise and sent me a video message including the date. We turned up and gave our names to the reception person, nothing happened for 30 minutes so I asked for him by name. Another person came after 10 more minutes, made no apology just that the car was elsewhere. I rang Mercedes Brooklands and arranged to test drive the same car 90 minutes later and have now bought that car. Pure arrogance.
4 septembre 2026
Avis spontané
Réponse de Sandown Group
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and appreciate you bringing this to our attention.
The level of service you describe is not the standard we aim to deliver. We understand how frustrating it must have been to arrive for a pre-arranged test drive, experience a lengthy wait, and then discover the vehicle was unavailable, particularly without a clear explanation or apology.
We are disappointed that we missed the opportunity to assist you and that your experience led you to purchase elsewhere. Please be assured that your comments will be shared with the management team so that the circumstances can be reviewed and any lessons learned.
Thank you again for your feedback, and we wish you many happy miles in your new Mercedes-Benz.
Great experience
Great experience. I was well handled by Paul and Adam. Very happy with my purchase
20 septembre 2026
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that you had a great experience and that Paul and Adam looked after you so well throughout the process. Ensuring our customers feel supported and confident in their purchase is incredibly important to us, so it's fantastic to know you're very happy with your new car. We truly appreciate your kind words and wish you many enjoyable miles ahead!
Great team
Great team, everything clear,well explained and everything went smoothly.
20 septembre 2026
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that our team made everything clear and easy to understand, and that your experience went smoothly from start to finish. Providing straightforward, professional service is something we take great pride in, so it's fantastic to know we delivered on that for you. We truly appreciate your kind words and look forward to welcoming you again in the future.
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that the excellent service continued even after you purchased your car. Providing ongoing support and ensuring our customers have a great ownership experience is just as important to us as the initial sale. We truly appreciate your kind words and look forward to assisting you again in the future.
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