Really friendly and professional. There was a slight delay with our finance payout (not the garages fault at all) but Katie was patient and diligent and kept us informed despite having other clients... Voir plus
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Lisez les avis des autres
I had been exploring the possibility of changing my car to full electric or hybrid for several months. I met Ziggy at Mercedes Dorchester a month ago. I was initially interested in a GLB but als... Voir plus
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Helpful friendly sales team, no pressurised selling and kept me informed through the process and delivered when they said. Car features explained without overloading the brain, and the after service i... Voir plus
L'entreprise a répondu
Booked the test drive on Monday, Oliver got in touch, we had a 2-hour test drive on Tuesday, and I collected my new car on Saturday. The whole experience was brilliant from start to finish. Oli... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Coordonnées de contact
4,8
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Professional communicative and v…
Professional communicative and v helpful - great product - great organisation
22 septembre 2026
Réponse de Sandown Group
Thank you for your fantastic 5-star review! We’re so pleased to hear you found the team professional, communicative and helpful, and that you were happy with your experience.
We really appreciate you taking the time to share your feedback with us. We hope to welcome you back to Mercedes-Benz of Guildford again soon!
Smart car service
I booked a service for my Smart EQ fortwo car, as it was for a small service and MOT I decided to book an as you wait appointment expecting it to be around two hours.
I arrived on time for the appointment having received an email two days earlier advising me to save time by booking the car in for its service online which I duly did, I was offered for the car to be washed and vacuumed which I declined, again to save time.
I was surprised to then be told the appointment would take around three hours.
When the technician arrived with the paperwork to sign and to collect the keys I mentioned that the car was my wife’s and that she had given up driving and as the car had a very low mileage (6250 miles) on a 2018 plate would there by any interest in purchasing it, the technician said he would contact the sales team who would come and see me to discuss, over three hours later sat in the waiting area no one from the sales team arrived.
During my time waiting at times there was unacceptable levels of noise from building work being done very close to the waiting area if I had been informed of this I would not have booked an as you wait appointment.
During the service it was picked up that the windscreen wipers front and rear needed replacing this was not communicated to me during my wait or given the opportunity for this to be rectified during the service, on returning home and opening an email it said this work had been declined, this is untrue.
While waiting I noticed my car was parked outside the showroom although I didn’t know how long it had been there, after a further ten minutes or so i asked the receptionist if it was ready and she said she would find out for me around 15/20 minutes later I got the bill, paid and left.
On returning home I read the service report which stated the tyres were Budget which to me imply cheap tyres, having recently replaced the tyres with Firestone RoadHawk tyres these are mid range tyres and not budget tyres.
The appointment lasted approximately 3 1/4 hours.
I have contacted the service department twice regarding my complaints since the service on the 15th Sept but as of today 23rd Sept have received no response.
15 septembre 2026
Avis spontané
Réponse de Sandown Group
Hi Colin,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your recent experience did not meet the standard we aim to provide, particularly regarding the length of your appointment and the communication around your visit.
We’d like to make sure your concerns are looked into by the relevant team. Please could you contact our Marketing team at marketing@sandown-group.co.uk, who will be able to assist further and ensure your feedback is passed to the appropriate department?
Thank you again for bringing this to our attention.
Great customer service
18 septembre 2026
Réponse de Sandown Group
Thank you, Geoff, for taking the time to share your feedback. We’re delighted to hear you had a great experience with the team at Mercedes-Benz of Poole.
We really appreciate your kind words and look forward to welcoming you back again.
Sief made us very welcome and was very…
Sief made us very welcome and was very polite and professional he made the purchase of our new car a great experience I would highly recommend your Mercedes dealership.
18 septembre 2026
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that Sief made you feel so welcome and provided a polite and professional service throughout your purchase. It's fantastic to know he helped make buying your new car such a great experience. We truly appreciate your recommendation and wish you many happy miles in your new Mercedes. We look forward to welcoming you back in the future.
Very good customer service from the…
Very good customer service from the sales rep who made the purchasing process run smoothly.
17 septembre 2026
Réponse de Sandown Group
Thank you for your kind feedback. We're delighted to hear that you received very good customer service and that our sales representative made the purchasing process smooth and straightforward. We appreciate your support and hope you enjoy your new vehicle. If there's anything else we can assist with, please don't hesitate to get in touch. Enjoy your motoring! 🚗
Arrogant sales people
I rang to organise a test drive having previously bought a car there. The salesman told me it might take a few days to organise and sent me a video message including the date. We turned up and gave our names to the reception person, nothing happened for 30 minutes so I asked for him by name. Another person came after 10 more minutes, made no apology just that the car was elsewhere. I rang Mercedes Brooklands and arranged to test drive the same car 90 minutes later and have now bought that car. Pure arrogance.
4 septembre 2026
Avis spontané
Réponse de Sandown Group
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and appreciate you bringing this to our attention.
The level of service you describe is not the standard we aim to deliver. We understand how frustrating it must have been to arrive for a pre-arranged test drive, experience a lengthy wait, and then discover the vehicle was unavailable, particularly without a clear explanation or apology.
We are disappointed that we missed the opportunity to assist you and that your experience led you to purchase elsewhere. Please be assured that your comments will be shared with the management team so that the circumstances can be reviewed and any lessons learned.
Thank you again for your feedback, and we wish you many happy miles in your new Mercedes-Benz.
Great experience
Great experience. I was well handled by Paul and Adam. Very happy with my purchase
20 septembre 2026
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that you had a great experience and that Paul and Adam looked after you so well throughout the process. Ensuring our customers feel supported and confident in their purchase is incredibly important to us, so it's fantastic to know you're very happy with your new car. We truly appreciate your kind words and wish you many enjoyable miles ahead!
Great team
Great team, everything clear,well explained and everything went smoothly.
20 septembre 2026
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that our team made everything clear and easy to understand, and that your experience went smoothly from start to finish. Providing straightforward, professional service is something we take great pride in, so it's fantastic to know we delivered on that for you. We truly appreciate your kind words and look forward to welcoming you again in the future.
Réponse de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that the excellent service continued even after you purchased your car. Providing ongoing support and ensuring our customers have a great ownership experience is just as important to us as the initial sale. We truly appreciate your kind words and look forward to assisting you again in the future.
Excellent service from Connor
We were extremely pleased with the service received from Connor when we purchased our Mercedes earlier this year. He was very helpful throughout. Disappointed to hear that he has now left Sandown as we were hoping to catch up with him to discuss our Mercedes travels.
31 mars 2026
Avis spontané
Réponse de Sandown Group
Thank you for sharing your experience. We're delighted to hear that Connor provided such helpful and attentive service throughout your Mercedes purchase and helped make the experience a positive one. While we're sorry to hear of your disappointment that he has since moved on from Sandown, we're grateful for your kind words and will be sure to pass on your feedback. We hope you've been enjoying your Mercedes adventures and look forward to supporting you with many more memorable journeys in the future.
Always first class service
Always first class service , thanks to both Gary and Ashley, superb!
19 septembre 2026
Réponse de Sandown Group
Thank you for your kind words. We're delighted to hear that you received first-class service from Gary and Ashley. Providing a superb customer experience is always our goal, and it's fantastic to know they made such a positive impression. We truly appreciate your feedback and look forward to welcoming you again in the future.
Ian Vennel makes it all very easy to…
Ian Vennel makes it all very easy to navigate the decision on which Mercedes which is why we keeping returning. Ongoing support is great and Ian is always happy to take any questions post purchase.
16 septembre 2026
Réponse de Sandown Group
Thank you for your continued loyalty and for taking the time to share your experience. Ian’s ability to make the decision-making process straightforward and enjoyable is exactly why so many customers choose to return to him time and again. We're delighted to hear that his support doesn't stop after the purchase, and that he is always on hand to answer any questions. We truly appreciate your recommendation and look forward to assisting you again in the future.
The team were very helpful and dealt…
The team were very helpful and dealt with my Kia purchase excellent.
Both Paul and Samuel were very friendly and helpful which made my purchase much easier.
19 septembre 2026
Réponse de Sandown Group
Thank you for your fantastic review. We're delighted to hear that Paul and Samuel were able to make your Kia purchase such a positive and straightforward experience. Providing friendly, helpful service and ensuring our customers feel supported throughout the buying journey is something we take great pride in.
We really appreciate you taking the time to share your feedback and hope you enjoy your new Kia. If there's anything we can help with in the future, please don't hesitate to get in touch.
Réponse de Sandown Group
Thank you for your lovely feedback!
We’re delighted to hear that you found the team at Sandown OMODA | JAECOO Newbury helpful and knowledgeable. It’s great to know they were able to answer all your questions and make your experience a positive one.
Thank you for choosing us and for taking the time to share your experience. We really appreciate it!
Horrible customer service…
Horrible customer service unprofessional.
Never again.
Zero star
25 août 2026
Avis spontané
Réponse de Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
I had a very positive experience from…
I had a very positive experience from start to finish.
I dealt with Ellios, who was extremely helpful and professional throughout the whole process. What I appreciated most was that I never felt like he was simply trying to sell me a car. Sometimes with salespeople, you can feel that their main priority is making a sale rather than finding the right car for you, but I never got that feeling with Ellios. He took the time to understand what I was looking for and was genuinely helpful throughout.
Although Ellios is relatively new to Mercedes-Benz, he was very professional, knowledgeable and made the whole experience easy and comfortable.
Overall, I was very happy with the service from Mercedes-Benz. The attention to detail and the way everything was handled really stood out. I would definitely recommend Ellios and the team to anyone looking to buy a Mercedes-Benz.
18 septembre 2026
Réponse de Sandown Group
Thank you for taking the time to leave such thoughtful feedback!
We’re delighted to hear that Ellios made your experience so positive from start to finish. It’s particularly lovely to hear that he took the time to understand what you were looking for and made you feel supported, rather than simply focused on making a sale.
We’ll be sure to pass your kind words on to Ellios. We’re also pleased that his professionalism and attention to detail made the process easy and comfortable, especially as he is newer to the Mercedes-Benz team.
Thank you for choosing Mercedes-Benz of Guildford and for your recommendation. We really appreciate it!
Amazing Customer Service
Andras was so supportive from the moment I enquired to test drive the car, to the moment I collected the car. Honestly can’t thank him and Paul enough for all the support and patience during the process. Absolutely love my Mercedes
18 septembre 2026
Avis spontané
Réponse de Sandown Group
Thank you for your wonderful feedback, Jackie!
We’re delighted to hear that Andras and Paul were so supportive throughout your journey, from your initial enquiry and test drive through to collecting your new Mercedes-Benz. It’s fantastic to know they made the process such a positive experience.
We’re so pleased to hear that you absolutely love your Mercedes-Benz. Thank you for choosing Mercedes-Benz of Guildford and for taking the time to share your experience!
Very professional service Liam is a…
Very professional service Liam is a Fantastic sales person to have on your team very thorough very polite and Professional
17 septembre 2026
Réponse de Sandown Group
Thank you for your fantastic feedback, Mr Bassett!
We’re delighted to hear that you received such a professional service from Liam. It’s great to know that his thorough, polite and professional approach made such a positive impression.
We’ll be sure to pass your kind words on to Liam. Thank you for choosing Sandown Kia Salisbury and for taking the time to share your experience!
Excellent service I would recommend to anyone
I had a great experience right from the test drive through to collecting my new car. James and Chris were super helpful and patient, they could answer all my questions and made the whole experience a very pleasant one.
17 septembre 2026
Réponse de Sandown Group
Thank you for your wonderful feedback, Mr Coleman!
We’re delighted to hear that you had such a positive experience from your test drive through to collecting your new car. It’s fantastic to hear that James and Chris were so helpful, patient and able to answer all your questions.
We really appreciate you choosing Sandown OMODA | JAECOO Poole and taking the time to share your experience. We hope you enjoy your new car!
Excellent 5* Service
Traded in my previous GLB for the all-new GLB.
Elaine and Dan delivered a professional, friendly and smooth service from start to finish.
I was kept up to date every step of the way from selecting my car right through to the handover.
Very happy customer!
20 août 2026
Avis spontané
Réponse de Sandown Group
Thank you for your excellent 5star review . We're delighted to hear that Elaine and Dan provided a professional, friendly, and smooth experience from start to finish while helping you trade in your previous GLB for the all new GLB.
It's wonderful to know that you were kept informed every step of the way, from selecting your vehicle through to handover, and that the process met your expectations throughout. Your recommendation and kind words mean a great deal to the team.
We truly appreciate your loyalty and wish you many happy miles in your new GLB. Thank you for choosing Sandown Mercedes-Benz! 🚗
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