Saniflo Specialists Avis 

We had our macerator unit changed by Ethan.

Super friendly guy, really quick work. Turned up on time and was in and out in an hour.

Top bloke

We contacted Saniflo Specialists via the contact form on their website and Olivia called me back within about 20 minutes. She quickly got us booked in for the following day and within minutes I had received email/text confirmation and a two-hour time slot. The next morning, I received a message to say the engineer was 60 minutes away. Jordan was absolutely fantastic. He quickly found the problem and clearly explained it to myself and my husband, taking the time to make sure we understood. He even took a video to show us where the water was leaking from. Jordan was extremely friendly, personable and easy to talk to. I was very comfortable having him in our home. He was able to fix the problem using a part from his van and gave us some suggestions as to how we could dry out the area under the floorboards that was wet because of the leak. After Jordan left we very quickly received an invoice. I wouldn’t hesistate to use Saniflo specialists and Jordan again in the future.

My Engineer Jordan was brilliant found the electrical fault very quickly. A most pleasant young man who chatted to me it was so good as I am 83 housebound and disabled. He really made my day Jordan is a credit to your company I was so glad to have such a wonderful engineer.

Terrible service and misleading guarantee . Sanilflo failed very soon after install . When I rang up told I had to pay call fee out and for any parts. Asked what the guarantee would cover if not parts or labour, even though told we had a guarantee at point of sale . They don’t pick up the phone and instead text you saying they are on the phone to someone else . Very defensive saying it can’t be them even before it was assessed. Now having to get an independent plumber to look at it and claim through insurance . Avoid at all costs

Prompt service, that we were updated with and great service from the man who came to fix our problem. Very happy.

Had a visit from the engineer, Ethan, who kindly went through the effort of explaining the problem, how the unit operates (after my questioning) and routine care thereafter. Professional and courteous throughout, would highly recommend.

Ethan was knowledgeable, confident, diligent and above all friendly. He rapidly identified and corrected the blockage.

Ethan left the bathroom immaculately returned to normal (even resealing behind the toilet)

Extremely efficient, speedy and friendly service. Would highly recommend

Superbly courteous and reassuring plumber who sorted things out and spent time and effort explaining the problem and advised on routine maintenance

Craig, the Saniflo Specialists engineer was excellent, did a very thorough and complete job. Also very helpful with advise which was much appreciated as I’d recently moved into the house and knew nothing about this type of lavatory

Engineer has done a fantastic job.
My family and I are over the moon such a brilliant guy can't praise him enough,
A credit to a wonderful company.
Olivia in the office, thank you for all your help. I am a very happy.

Couldn't believe a company could have so many 5 star reviews ...but here's another one from the first contact to getting the job done all 5 star. Kept us informed of times throughout and did a great job. Would highly recommend

Craig arrived promptly. Explained everything clearly and carried out clean and repair efficiently and tidily. A credit to you and a pleasure to have in the house.

Fantastic service from Ethan

Very clear explanation of issues. Prompt and helpful service with clear communication.

Extremely helpful engineer, who identified the problem quickly, explained clearly what the options were, and then carried out the proposed repair which has (at least so far!) been succesful. He also explained how to minimise future problems.
The only reason I didn't give 5 stars is because the company's charges are high. But I'd rather pay a high price for good quality work than the reverse.

Excellent service. Very helpful and polite. Would definitely recommend.

Not sure who our engineer was as he didn’t but his name on his card.
He came and sorted our blocked loo and sink with minimal disruption.
Very professional and friendly
He visited Crosby area around 3.30pm if it helps name him

From the first phone call to the engineer fitting the unit, it was seemless. Fantastic customer service and great engineer.

The engineer, Craig, was excellent. He quickly identified the problem we had and talked me through the options available in a very clear and helpful way. When he had finished he cleaned up and left our bathroom spotless. Excellent job all round.