Saniflo Specialists Avis 

Excellent all round. Thank you

Very easily organised appointment from the outset. Using the annual service subscription for peace of mind.
Our plumber was Tom. Really nice lad, polite and respectful of our property, tidying up after himself etc. He contacted in advance of arriving and was really efficient in attending to the macerator.
A polite, respectful young man who is a credit to the profession.

Amazing service by Tom, very professional and explained everything about the Saniflo unit which made sense as I didn’t have a clue. Thank you Olivia for arranging a time slot with Tom too. Excellent is all I can say and will always use you. Thank you, Kay

Amazing experience. Engineer name Craig so friendly and professional. He knows what he suppose to do and understand what he is doing. Fixed the problem so quickly.

What a great service! Very polite and professional. Thank you

After calling almost every local plumber and being told they didn’t service macerator units I finally found Saniflo Specialists and I am so pleased that I did. Olivia arranged my time slot and Craig arrived as promised. Faultless service from start to finish and lots of advice given on how to keep my unit working well going forward. Craig explained everything in detail and was absolutely brilliant.

Craig is excellent at answering any questions, very patient. And he is quick and efficient when doing the annual check.

Very good service. Friendly and accurate. Nathan was very clean and tidy, and explained everything.

Nathan was on time, polite and efficient

The AI confirmed a same-day visit, which was important as it was for my Airbnb business and I had a guest coming in. When I chased for a time slot for the visit, they said there was staff sickness and would I like someone to come five days later. I’d lost five important hours by that time.

Excellent service. Craig arrived on time, was polite and courteous, and explained clearly what needed done, giving various costing options. Problem sorted very efficiently.

The workman, according to my husband didn't inspire confidence, and wasn't tidy. Finally got a local plumber to fix it and paid a lot less money!

Nathan, was cheerful and friendly, clear in explaining what had gone wrong and what needed to be done and then went ahead and fixed the problem with a minimum of fuss.

Excellent communication and service throughout - efficient, thorough, great communication on the job, and extra care and consideration taken over the job and the space. Very grateful, thank you!

Nathan was professional, polite and very knowledgeable. He did a great job. Highly recommended 👍🏻

Absolutely fantastic experience. They called me a few mins after my enquiry and booked me in for the next day. Craig who came to sort the problem was very knowledgeable and skilled. 100% recommend. Thank you so much!

NOT GOOD!
First visit from a so-called "specialist" was farcical. A young lad, new to this company, with no experience of working on a saniflo compact ( even though the company had been previously informed of this item) left within minutes of arriving, and no work was carried out. He openly admitted to not knowing anything about this sanifo product! I later received a call from Pete who persuaded me to try again with another of their workmen.
A second visit 5 days later by one of their so-called more "experienced" workmen resulted in a jubilee clip being removed, and an attempt to use a large Henry hoover-type machine to remove any blockages (which there wasn't!). A 5 minute call followed (he said to the office) in order to get advice as to what might be the cause of the problem. The advice was that it's an old saniflo and it needed replacing. This, I was told the company could do for £1230- even though I knew that a new saniflo compact could be bought for under £600 on the net, and a local plumber had originally quoted me £130 to fit it.
After the so-called engineer left, I noticed a few patches of grease on the vinyl floor which I attempted to clean. This was difficult, and my attempts with water and soap just spread it. My wife then used white spirit, and although this initially seemed to clean it, the thinned- down grease residue somehow penetrated the vinyl and left it discoloured.
Had the equipment brought into the room been clean, this would never have happened ! Although our attempts to remove the grease had made matters a lot worse (therefore we have to take some responsibility) the company refused to accept their part in this. Now in addition to their costly service charge, I will have to pay for new vinyl !!
I notice that this company has received numerous good reviews, but I truly fail to see why? I can only think that they, with their industrial vacuum machine, are able to unblock toilets efficiently- but any problems requiring technical expertise is beyond their capability.
I would definitely not recommend this company!

Our local engineer Craig came out to a problem with my unit. He identified and rectified the problem. He Cleaned the pumps and the sensors and checked everything was in good order. The most impressive thing for me, was that he showed me what was wrong and explained in layman’s terms the issue and what he had done to resolve it and future tips for monitoring the unit. Absolutely excellent service and I would have no hesitation in recommending them.

Been using these guys for about 5 years and have been happy with what they did. Things went wrong as can happen with water and it gets resolved.
Not any more!
Had my annual service, no issues with the unit or anything its connected to.
This lot came out , left used soiled parts in my sink, didn't seal the toilet back and now the dirty water is flowing back into the shower tray.
Now been hit with a bill which was never agreed to!
Used to recommend these alot but never ever again!

Tom a brilliant guy, sorted the problem,serviced the unit, always professional, highly recommend.
Thankyou very much.
Carole