Wonderful customer service after receiving a faulty item. Charlotte was very helpful and responsive and organised a return and replacement very quickly. She kept me fully informed throughout the proce... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Charlotte helped me with a replacement item and kept me updated all the way through. The service was even better than I expected for a brand like scandiborn. Will definitely purchase from them again.... Voir plus
L'entreprise a répondu
I emailed Scandiborn to ask if the doll I wanted came in a gift box, once I received an answer from them to say they could confirm it did I placed my order. When the doll came it was in a clear plasti... Voir plus
L'entreprise a répondu
Received an item and didn’t realise faulty until 2 months later due to being birthday present. Sent over videos & pictures of the fault & Nicola was more than helpful & offered a replacement or refund... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de puériculture
- aussi dans
- Fournisseur d'accessoires de meubles
- Magasin de jouets pour enfants
- Magasin de meubles
- Magasin de meubles de chambre à coucher
- Magasin de meubles pour enfants
Écrit par l'entreprise
Scandiborn is a store specialising in luxury, Modern, Scandinavian Nursery decor and Children’s Furniture. Back in 2015 we were living in the beautiful Peak District, excited to be expecting our first child. We began the search for beautiful Scandinavian inspired nursery decor and baby accessories for our new arrival. But we struggled to source the products we dreamed of for our family.... a little idea was born along with our son Harry - the inspiration behind our brand. Today, we are truly proud of the inspiring marketplace we have created. Bringing together a trusted community of carefully sourced unique brands and artisans. From pregnancy essentials, beautiful baby wares, wooden toys and stunning home interiors. Our one stop shopping destination offers eco conscious pieces in captivating designs, all with a fun, Nordic spirit. Perfectly suited to meet the needs of busy modern lifestyles.
Coordonnées de contact
3,9
Bien
950 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent customer service
I needed to change the shipping address after I ordered. I received a response from Charlotte at Scandiborn within minutes to let me know the change had been made.
27 février 2024
Avis spontané
Réponse de Scandibørn
Thank you so much for your kind review for my colleague Charlotte. Kind Regards
Nicola
Great service
lovely items, great customer service, Charlotte who I spoke to was lovely and such fast service thank you so much I will definitely use again and recommend to friends
21 février 2024
Avis spontané
Réponse de Scandibørn
Thank you so much for your lovely review for my colleague Charlotte. I will pass this to her and the rest of the team to have a read :)
Kind Regards
Nicola
Fantastic company
I totally recommend this company to everyone as i guarantee their customer service is second to none.
We purchased a vintage walker wagon for our grandsons birthday and when we were building it i was missing a part, we contacted Charlotte and the customer service team as it was urgently required and without hesitation they couriered a whole new toy for us on the next day delivery as it was quicker then trying to source the bits i needed.
Fantastic service from a fantastic company thank you.
19 février 2024
Avis spontané
Réponse de Scandibørn
Thank you so much for your glowing review. I hope your Grandson had a lovely birthday.
Kind Regards
Nicola
Great customer service
Charlotte was extremely helpful - thank you for great customer service!
19 février 2024
Avis spontané
Réponse de Scandibørn
Thank you so much for your review for my colleague Charlotte. I will pass this over to her so she can have a read :)
Kind Regards,
Nicola
Absolutely fantastic customer service…
Absolutely fantastic customer service from Charlotte & the team.
I ordered an item that I had hoped to receive in time for my daughter’s 1st birthday at the weekend but I had a mix up at the checkout. I emailed customer service for help and received a reply within minutes. The team ensured that the gift was sent out that day and it arrived in plenty of time for the occasion. The toy is beautiful. Thank you so much for your help. We will definitely be using Scandiborn again.
15 février 2024
Avis spontané
Réponse de Scandibørn
Thank you so much for your kind review. I am so happy to hear you received your order in time for your Daughters 1st Birthday. I hope she had a lovely day.
Kind Regards,
Nicola
Great customer service
19 février 2024
Avis spontané
Réponse de Scandibørn
Thank you for your review :)
Kind Regards
Nicola
Great and quick communication
Great and quick communication. Fabulous help. Great quality products
16 février 2024
Avis spontané
Réponse de Scandibørn
Thank you so much for your kind review :)
Kind Regards
Nicola
Excellent service
I accidentally ordered two children's wooden vegetable cutting sets when I only wanted one, but realised only after payment was taken. I explained my mistake in an email. The company immediately amended my order and arranged appropriate refund. They took action immediately and with friendly personal contact. These days, that's exceptional customer service.
15 février 2024
Avis spontané
Réponse de Scandibørn
WOW... Thank you so much for your glowing review for our customer service team. I am so happy to hear this was sorted for you so quickly. I will pass your review round to the team to have a read :)
Kind Regards,
Nicola
Amazing customer service from Nicola!
I ordered a few products on the scandiborn website which arrived with some small problems (one of the items had snapped and some others were flimsy). Customer service (Nicola) was so quick to reply to me and solved the problem right away by organising a replacement. The best customer service I’ve ever had from a company, thanks so much! :)
16 février 2024
Avis spontané
Réponse de Scandibørn
Thank you so much Bethany for your glowing review for my colleague Nicola. I am very happy to hear this small issue was sorted for you so quickly. I will pass your review to Nicola to have a read and the rest of the team :)
Kind Regards
Nicola
Brilliant customer service.
I ordered a product on their website from one of their premium brands, when it arrived with parts missing. Customer service (Charlotte) was so efficient in replying and sorted the problem straight away even when the brand supplier wasn’t helpful! Thanks so much.
13 février 2024
Avis spontané
Réponse de Scandibørn
Thank you very much Shannon for your kind words for my colleague Charlotte. I am very glad to hear this was sorted for you so quickly.
Kind Regards
Nicola
Great customer service
Great experience with scandiborn and their customer service team. I initially put the wrong delivery address in and the team were extremely prompt and corrected the address for me. Will defo use this company again.
12 février 2024
Avis spontané
Réponse de Scandibørn
Thank you for your kind review Jane. I am glad this was sorted so quickly for you.
Kind Regards
Nicola
Customer Service
After placing an order I noticed part of the address was wrong for delivery. I emailed and requested the change and confirmation it had been done. Received confirmation very quickly in a personal email.
1 février 2024
Avis spontané
Réponse de Scandibørn
Thank you for your lovely review. I am happy to hear we managed to catch this order before dispatching to sort the address for you :)
Kind Regards,
Nicola
Lovely and unique products. Excellent customer service.
I emailed customer services with a query over a minor fault and Charlotte immediately arranged for a replacement as the item was not to the quality they expect of one of their premium brands. An excellent service. Thank you very much.
31 janvier 2024
Avis spontané
Réponse de Scandibørn
Thank you so much for your lovely review for Charlotte. She will be over the moon with this :) I am very happy to hear this small issue was sorted so quickly for you.
Kind Regards
Nicola
Réponse de Scandibørn
Thank you for your lovely review :)
- Nicola
Fantastic company with wonderful…
Fantastic company with wonderful customer service!
25 janvier 2024
Avis spontané
Réponse de Scandibørn
Thank you for your lovely review :)
- Nicola
Interesting products, great customer service
The baby toys looked really great and when I had omitted the delivery address while purchasing, customer service was easy to access (response to order confirmation email) and they resolved things within 5 minutes.
24 janvier 2024
Avis spontané
Réponse de Scandibørn
Thank you so much for your kind review :) I have sent this over to our customer service team to have a read.
Kind Regards,
Nicola
Great customer service We bought a train set for one of our…
We bought a train set for one of our grandchildren for Christmas. One piece was broken (likely in transit).
The customer service team were extremely helpful and arranged for a replacement part which arrived promptly.
19 janvier 2024
Avis spontané
Réponse de Scandibørn
Thank you so much for your lovely review. I am very sorry you had a problem with your delivery and very happy our customer service team was able to help so quickly to get this sorted for you.
Kind Regards
Nicola
Impressed with excellent customer…
Impressed with excellent customer service after a small issue with delivery.
28 décembre 2023
Avis spontané
Réponse de Scandibørn
Thank you Colette, lovely to read we could help with your query.
I will share your review with Charlotte and the rest of our Customer Service Team.
-Amy.
Excellent customer service
Excellent customer service. Received items really quickly and were packaged well. I had a problem with a couple of items that were faulty and I had a reply to my email within minutes and new items were despatched straight away. Amazing!
13 janvier 2024
Avis spontané
Réponse de Scandibørn
Thank you so much for your 5* review Julie. I am sorry you had an issue with your first delivery but very happy this was sorted for you so quickly. We hope to do business with you in the future.
Kind Regards,
Nicola
I ordered various items for Christmas…
I ordered various items for Christmas and was truly delighted with everything.
Our grand daughter has played consistently with everything I purchased from you.
Unfortunately one item was missing from the box.
I emailed customer services and Nicola replied to me within 24 Hours. A new item was despatched immediately and received the following day.
An excellent service and excellent quality of goods.
Thank you very much.
8 janvier 2024
Avis spontané
Réponse de Scandibørn
Hi Jenette,
Thank you for your 5 star review and for your kind words for my colleague Nicola. I am very sorry you had an issue with your order but very glad this was sorted efficiently and effectively for you. I will pass your comments over to Nicola and the rest of the team to have a read.
Kind Regards,
Nicola
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