Wonderful customer service after receiving a faulty item. Charlotte was very helpful and responsive and organised a return and replacement very quickly. She kept me fully informed throughout the proce... Voir plus
L'entreprise a répondu
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Charlotte helped me with a replacement item and kept me updated all the way through. The service was even better than I expected for a brand like scandiborn. Will definitely purchase from them again.... Voir plus
L'entreprise a répondu
I emailed Scandiborn to ask if the doll I wanted came in a gift box, once I received an answer from them to say they could confirm it did I placed my order. When the doll came it was in a clear plasti... Voir plus
L'entreprise a répondu
Received an item and didn’t realise faulty until 2 months later due to being birthday present. Sent over videos & pictures of the fault & Nicola was more than helpful & offered a replacement or refund... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de puériculture
- aussi dans
- Fournisseur d'accessoires de meubles
- Magasin de jouets pour enfants
- Magasin de meubles
- Magasin de meubles de chambre à coucher
- Magasin de meubles pour enfants
Écrit par l'entreprise
Scandiborn is a store specialising in luxury, Modern, Scandinavian Nursery decor and Children’s Furniture. Back in 2015 we were living in the beautiful Peak District, excited to be expecting our first child. We began the search for beautiful Scandinavian inspired nursery decor and baby accessories for our new arrival. But we struggled to source the products we dreamed of for our family.... a little idea was born along with our son Harry - the inspiration behind our brand. Today, we are truly proud of the inspiring marketplace we have created. Bringing together a trusted community of carefully sourced unique brands and artisans. From pregnancy essentials, beautiful baby wares, wooden toys and stunning home interiors. Our one stop shopping destination offers eco conscious pieces in captivating designs, all with a fun, Nordic spirit. Perfectly suited to meet the needs of busy modern lifestyles.
Coordonnées de contact
3,9
Bien
950 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
One of my favourite places to buy from!
One of my favourite places to buy from. I made an error with my last order and they corrected it within hours for me.
19 avril 2024
Avis spontané
Réponse de Scandibørn
Thank you Ryan, we love we are your go to place :)
-Amy.
Efficient service
I had a very quick response from Nicola- very good service- Thanks
18 avril 2024
Avis spontané
Réponse de Scandibørn
Thank you Helen, I will share your review with Nic and the rest of our customer service team.
-Amy.
Excellent customer service
Excellent customer service. A fault with the order was on the suppliers end- not scandiborn- but resolved very rapidly nonetheless with a replacement item sent out next day delivery. Cannot fault the service
17 avril 2024
Avis spontané
Réponse de Scandibørn
Thank you Zakk for taking the time to review our service, we hope you shop with us again soon.
-Amy.
Fantastic service
Fantastic service! Bought a product that was flawed, but only noticed 5 months later once we opened it. A replacement was sent straight away. Thank you!
15 avril 2024
Avis spontané
Réponse de Scandibørn
Thank you for taking the time to review us.
-Amy.
Excellent customer service
Excellent customer service (and beautiful products as always). Our recent order was missing an item when delivered, I contacted the customer care team and they launched an investigation there side and sent the missing item out to me on next day delivery. Friendly, efficient and very helpful service!
12 avril 2024
Avis spontané
Réponse de Scandibørn
Thank you Hannah, we aim to please.
-Amy.
Fantastic customer service
Fantastic customer service. Very fast response and rectified an issue with an item very quickly! Will certainly be buying from Scandiborn again.
11 avril 2024
Avis spontané
Réponse de Scandibørn
Thank you Henrietta, we can't wait for you to shop with us again :)
-Amy.
Brilliant company with excellent…
Brilliant company with excellent customer service!
10 avril 2024
Avis spontané
Réponse de Scandibørn
Thank you John for taking the time to leave us this great review, we hope you shop with us again soon.
-Amy.
The pictures for our grandchild’s…
The pictures for our grandchild’s nursery are just beautiful and so well packaged with lots of little touches down to the paper they were wrapped in. But a huge big thank you to Charlotte customer service was another level. I will definitely be ordering again
9 avril 2024
Avis spontané
Réponse de Scandibørn
Thank you for taking the time to leave this lovely review Michelle. I will share this with Charlotte and the rest of the customer service team.
-Amy.
Réponse de Scandibørn
Thank you for taking the time to leave this review.
-Amy.
I’d like to thank Scandiborn for giving the best customer service I’ve ever experienced
I’d like to thank Scandiborn for giving an excellent customer service recently- a toy had a few bits missing from it and as soon as’Nicola’ received my email about this it was dealt with immediately. The replacement toy was sent our granddaughter directly, there was only three days from receipt of email to our granddaughter receiving the replacing toy, that is truly excellent service and I am knocked out by it.
2 avril 2024
Avis spontané
Réponse de Scandibørn
Thank you so much for your 5* review and your kind words for my colleague Nicola. I am so happy to heard this was sorted so quickly for you.
Have a lovely weekend.
Kind Regards,
Nic
Amazing customer service from Charlotte…
Amazing customer service from Charlotte at Scandiborn. I ordered a Toniebox for my daughter’s birthday but the ApplePay reverted the next-day postage option I’d selected, which meant that it wouldn’t arrive before we left the country as a deployed family. Charlotte picked up my email and immediately sorted this for me - it arrived the following day in perfect condition and well-wrapped.
Thanks so much! We would happily be returning customers.
5 avril 2024
Avis spontané
Réponse de Scandibørn
Wow! Thank you so much for your 5* review and your kind words for my colleague Charlotte. I am so happy to hear we got this sorted for you so quickly and get this to you for your Daughters Birthday.
I will be passing your review over to charlotte and the rest of the team to have a read :)
Have a lovely weekend.
Kind Regards
Nicola
Great customer service
When I received only part of my order, I contacted Customer Services and they replied in a couple of minutes, saying that the rest of the order was coming from a different supplier and due to be delivered the next day, providing a tracking number. Can't fault their customer service! Products are all lovely too.
3 avril 2024
Avis spontané
Réponse de Scandibørn
Thank you for taking the time to review us Susie, great to read we managed to reply so quick to you.
-Amy.
Amazing customer service
Amazing customer service! When I have ordered from Scandiborn they have been really helpful with any changes to order or any specific information about products! Will always use them.
2 avril 2024
Avis spontané
Réponse de Scandibørn
Thank you so much for your 5* review. This makes us very happy!
Kind Regards
Nicola
Fantastic shopping experience
We received a gorgeous product that unfortunately appeared to have a design flaw. Keeley from customer service was so helpful in finding a solution for us. Incredible customer service. I would recommend shopping at Scandiborn to anyone.
15 mars 2024
Avis spontané
Réponse de Scandibørn
Thank you for your kind review for my colleague Keeley. I am very sorry you had an issue with the item you originally order. I am glad to hear we sorted this out for you in a timely manner. I will pass your comments over to Keeley to have a read and the rest of the team :)
Kind Regards
Nicola
What a fantastic company with excellent…
What a fantastic company with excellent customer service. I ordered a Mustard locker, which unfortunately came with a fault on the paint work. I contacted customer services and dealt with Nicola, she was great, very understanding and provided immediate resolution. I will continue to shop at scandiborn as they not only sell beautiful things but their customer service is one of a kind. Thank you Nicola x
13 mars 2024
Avis spontané
Réponse de Scandibørn
Thank you so much for your kind review for my colleague Nicola. I am so happy to hear this was resolved for you so quickly. I will pass your comments over to Nicola and the rest of the team to have a read :)
Kind Regards
Nic
Wanted to amend my order
Wanted to amend my order, wasn’t possible but Charlotte was really helpful and was able to offer me an alternative. Response times were super quick too which is amazing to see in a company!
5 mars 2024
Avis spontané
Réponse de Scandibørn
Thank you so much Lauren for your very kind review for Charlotte. I am so glad she has helped you and amended your order for you in such a timely manner. I will pass over your review to her and the rest of the team to have a read :)
Kind Regards,
Nicola
Brilliant customer service
Brilliant customer service, rectified an issue I had with an order on the same day and couldn’t have been more helpful, I will definitely be shopping with them again!
27 février 2024
Avis spontané
Réponse de Scandibørn
Thank you so much for your kind review. I am sorry to hear you have had an issue with your order. Very glad to see this was sorted for you so quickly.
Kind Regards
Nicola
Excellent customer support
Very happy as I had an issue which I chased and Nicola dealt with and sorted straight away. If only all customers services were this efficient. Haven’t received product yet as only just ordered.
29 février 2024
Avis spontané
Réponse de Scandibørn
Thank you so much for your kind review for my colleague Nicola. I will pass this over to her to have a look over your order and make sure this is on track for you :)
Kind Regards
Nicola
Fantastic customer service!
Absolutely excellent customer service! I was very impressed at the speed with which the team was able to sort an issue (my own fault, wrong address!). Highly recommend. Very happy with products too!
26 février 2024
Avis spontané
Réponse de Scandibørn
Thank you so much for your kind review Claire. I am very happy to hear this was sorted for you so quickly by my colleague Charlotte. I will pass your comments over to her and the team to have a read :)
Kind Regards
Nicola
Great customer service!
Amazing quality products, loved by my little boy.
Great customer service, I made a mistake filling out my address and the team resolved this super quickly & my order arrived a few short days later. Always a good experience shopping here.
21 février 2024
Avis spontané
Réponse de Scandibørn
Thank you so much for your lovely 5* review. I am so happy to hear your little boy loves this purchase. I will pass your comments over to the team to have a read :)
Kind Regards
Nicola
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