Scandibørn Avis 

I had a query about my order and my email was answered within an hour of me sending it. Charlotte was incredibly helpful and sorted everything out for me.

It is this type of customer service that ensures that I have confidence to place orders with online retailers. Having someone that can answers your questions and have that human connection is so important.

I have worked in retail for 15 years so I have quite high expectations on customer facing roles and I make sure I take time to pass on feedback to make sure people get celebrated when they are doing such a great job.

Well done Scandiborn!!!! Charlotte is a terrific person to represent your company.

Their products and customer service is impeccable!

Great customer service received, replied within 12 hours 10 days before Christmas, managed to locate my order even though I had used the wrong email address! Couldn’t be more helpful! Not to mention the cutest toy! Thank you so much!

Beautiful selection, well priced compared to similar online retailers and fantastic, highly responsive customer service!

Scandiborn has the most responsive and helpful customer service team. I've loved shopping for my twins on the site, and having a customer service team that can respond very quickly to questions and issues is super helpful. My shopping experience here has been great.

Great company, quick delivery and also really good customer service for any queries!

I accidentally did 2 seperate orders for the same item; however emailed 'Scandiborn' the next day. A lovely representative [Keeley] was extrtemely helpful and was able to intercept the duplicate order. I was kept up to date with how my order was being handled and a swift refund was processed.

Always unique and wonderful items. And fast and courteous customer service when required.

I am so impressed with this company. We ordered a wooden kitchen for our grandsons birthday and when my husband was assembling it on Saturday there was one bracket missing , so we could not put one of the doors on or the top of the kitchen worktop without it . I emailed the company on a Saturday evening and by Sunday lunchtime I received a lovely email from Charlotte to inform me they would sort this as a matter of urgency { it is our grandsons birthday this coming Saturday } . They informed me they would let me know when this had been done . As promised an email duly received today informing me it will be posted out asap. The kitchen is absolutely delightful a lovely wooden kitchen and so well made. It is the second purchase from this business a lovely material doll before for our granddaughter .
Thank you from a very satisfied customer.

Below email sent to customers services- no order and no attempt to deliver!!! Terrible terrible service.

Can you please confirm my delivery is on its way????? I have tracked delivery and it is showing on its way back to you!!!

I am absolutely appalled by the service, I have Paid for something in good faith from your company, it’s is now 2 weeks until
Xmas and I have still not received anything!!!!! These are presents for my 1 year old son for Xmas!! Are these items actually coming???? I expect a full refund as soon as possible if not?

Disgusting service, quick to take my money and then fail to send items.

We received a gift card when our son was born and kept it for two years to purchase some items for when he was older. It turns out there was a usage period that we were not informed about by the purchaser, but the Scandiborn team and Keeley specifically were quick to answer and provide support to rectify the issue. Would 100% purchase again from Scandiborn, and have already picked out some furniture for the next baby on the way.

Friendly and efficient service, had a query on dimensions and was emailed straight away. Whilst they had to ask their merchandising team I got an answer straight away with a friendly email. Will defo be using them again in the future.

Excellent customer service on first order!
I've only just discovered this site,browsing for xmas gifts for my new granddaughter.
I decided to order some items,signed up in order to receive 10% discount off my first order.
On entering the discount code received,the code did not work.
I ordered my items,emailed Scandiborn explaining the problem
Within minutes i had received a refund for the amount of discount i had missed out on.
I am impressed with the efficiency of the customer service team. Brilliant service!
So looking forward to receiving my items now.
Thank you Scandiborn.

I had some screws missing from my purchase so I emailed customer services. I received a quick reply back, a further update (all from the same team member- Keeley), and quickly received a replacement. The customer service was exceptional, the best I have encountered in a long time.

I have loved everything I have bought from this company. I contacted them to arrange an exchange of a product for something else and got a friendly helpful immediate response.

Fabulous kids toys. We got a little car garage which our toddler loves. Good quality and fast delivery.

The Scandiborn team are friendly and helpful. It’s nice to immediately get a human rather than jump though ai. and chatbot hoops.
My parcel delivered by DPD was opened and the primary packaging inside had been glued to the return adhesive, and some of the product was open to the elements. Luckily nothing was damaged but I let Scandiborn know so they had a record and also to check if I could return in such condition if it didn’t fit. They wouldn’t usually but of course given the circumstances they were apologetic and reassuring. They seem to genuinely care about their customers. Premium products, things you can hand down, reuse and re-love. Premium service too. Special thanks to Keeley 😊

Tried to pay through PayPal who processed the payment but the order hadn’t processed through Scandiborn website. I contact customer service via the contact us webpage and had a near on immediate response via email with support and assurance from Keeley. The order had failed but I reordered with a different payment method and had success. Looking forward to receiving my order ☺️

Lovely children's wooden toys from Scandiborn. Arrived promptly although I had issues with both couriers, two items sent separately by two different couriers. However Scandiborn customer services sorted both out for me really promptly (a misdelivery and a damaged delivery). Will order through Scandiborn again though, beautiful toys.