Needed some replacement sealed window units, Found Sealed Units Direct so thought we would give them a try. Very impressed from the start, Web site was so easy with plenty of helpful information... Voir plus
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Lisez les avis des autres
excellent customer service and support from real people. Units were well prices and production times excellent. We had a problem with 2 units that were incorrect, and the company could not have been m... Voir plus
L'entreprise a répondu
Great company and very helpful confirming my order details and with a time line for delivery. Had a slight issue with van breaking down delaying my delivery but i was kept fully informed about it and... Voir plus
L'entreprise a répondu
Very easy website to navigate and order specifically what I required, and competitively priced. Custom made units turned around in about 2 weeks with both telephone and emails to confirm despatch/deli... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Sealed Units Direct, a family-run business, we are dedicated to providing high-quality IGU/DGU glazed sealed units, along with outstanding customer service. Our user-friendly website allows you to order replacement double and triple glazed units directly from the manufacturer, helping you save on costs. With the latest technology in sealed unit production, we ensure precise glass cutting to size, delivering the perfect fit for your needs, every time. Our website uses Trust Payments for a simple and secure payment solution.
Coordonnées de contact
Thames Development, Charfleets Road, SS8 0PQ, Canvey Island, Royaume-Uni
- 01268 686528
- sales@sealedunitsdirect.co.uk
- www.sealedunitsdirect.co.uk
4,9
Excellent
188 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Having broke a glass window panel in…
Having broke a glass window panel in our conservatory, I ordered a replacement from Sealed Units Direct. Their website was easy to use and explained various options and how to size up. I have now received and fitted the replacement glass from them, a good price, quick delivery and a quality product. Great follow-up from their staff (many thanks Vicky!), will use them again if I need glass. Thank you.
10 juin 2026
Avis spontané
Réponse de Sealed Units Direct
Thank you for your wonderful review! We're delighted to hear that you found our website easy to use and were happy with the quality, price, and delivery of your replacement glass. We'll be sure to pass your kind words on to Vicky. We truly appreciate your recommendation and look forward to helping you again in the future.
Many Thanks
Sealed Units Direct
Amazing product - Great service
Amazing product, great quick service and friendly follow up check to make sure I was happy, 5 Stars. Thanks very much.
5 juin 2026
Avis spontané
Réponse de Sealed Units Direct
Thank you for the fantastic review! We're so pleased to hear you're happy with both the product and service. We really appreciate your 5-star feedback and look forward to helping you again in the future.
Many Thanks
Sealed Units Direct
5* Service
Ordering online was quick and simple through the website. Great customer service from Vicky, who contacted me pre delivery and also after delivery to make sure everything was ok. I would recommend Sealed Units Direct - I’ll be using them again.
3 juin 2026
Avis spontané
Réponse de Sealed Units Direct
Thank you for your kind feedback! We're delighted to hear that ordering was quick and easy, and that Vicky provided excellent service before and after delivery. We really appreciate your recommendation and look forward to helping you again in the future.
Many Thanks
Sealed Units Direct
Réponse de Sealed Units Direct
Thank you for your kind words! We're delighted you were happy with the quality and service. We’ll be sure to pass your feedback on to Vicky.
Many Thanks
Sealed Units Direct
Ordered a replacement unit for a bifold…
Ordered a replacement unit for a bifold door. Sealed units direct were competitive and efficient. Great communication and a pleasure to deal with. Will definitely use again.
2 juin 2026
Avis spontané
Réponse de Sealed Units Direct
Thank you for your kind review! We're delighted you were happy with our pricing, service, and communication. We appreciate your support and look forward to helping you again in the future.
Many Thanks
Sealed Units Direct
I ordered multiple windows from Sealed…
I ordered multiple windows from Sealed Units Direct and they were all absolutely perfect.
Unfortunately, I made a mistake with my own measurements on two of them. When I contacted customer service (Vicky) she was incredibly understanding and helped me get the two replacements sorted out without any hassle.
The replacements are arriving quickly, and the customer service has been top-tier. They really save the day when you make a mistake—I will definitely use them again!
23 mai 2026
Avis spontané
Réponse de Sealed Units Direct
Thank you for your fantastic review! We're delighted to hear you were happy with your windows and that Vicky was able to help get your replacements sorted quickly and smoothly. We really appreciate your kind words and look forward to helping you again in the future! 😊
Many Thanks
Sealed Units Direct
No response
I have emailed this company twice to see if they can do one bathroom window unit, but no reply or acknowledgement, very disappointing.
20 mai 2026
Avis spontané
Réponse de Sealed Units Direct
Thank you for your feedback. We're sorry you felt our response was delayed. We did reply to your enquiry, but we apologise if this wasn't as quickly as you expected. We always aim to respond promptly and appreciate your comments as they help us improve our service.
Many Thanks
Sealed Units Direct
Poor Customer Service & Supply
Ordered a large glass unit, took payment then after chasing them a week later have been advised they cannot make this and will refund my payment which will take another two working days.
21 mai 2026
Avis spontané
Réponse de Sealed Units Direct
Thank you for your feedback. We're sorry we were unable to fulfil your order and for the delay in communicating this to you. We apologise for the inconvenience caused and appreciate your patience while your refund is processed.
Many Thanks
Sealed Units Direct
Easy to order,Great product at a good…
Easy to order,Great product at a good price, promptly delivered. All good.
A follow up call from Vicky a week later to check that everything was OK ,was greatly appreciated.
19 mai 2026
Avis spontané
Réponse de Sealed Units Direct
Thank you for your lovely review! We're delighted to hear you found the ordering process easy and were happy with the product, price, and delivery. We're also pleased that Vicky's follow-up call was appreciated. Thank you for your support! 😊
Many Thanks
Sealed Units Direct
Réponse de Sealed Units Direct
Thank you for your review! We're pleased to hear the ordering process was simple and that Vicky was able to help! 😊
Many Thanks
Sealed Units Direct
Excellent service
Excellent service, kept informed of when production would be completed and delivery arranged, also follow up to check all was okay. Will use again.
12 mai 2026
Avis spontané
Réponse de Sealed Units Direct
Thank you for your great review! We're delighted to hear you were kept informed throughout the process and that everything went smoothly. We really appreciate your support and look forward to helping you again in the future! 😊
Many Thanks
Sealed Units Direct
Easy to order and fast delivery
Easy to order website, good communication and efficient delivery.
Vicky was great with the follow-up making sure the whole process had gone smoothly.
1 mai 2026
Avis spontané
Réponse de Sealed Units Direct
Thank you for your lovely review! We're so pleased to hear everything went smoothly and that Vicky was able to help. We really appreciate your support! 😊
Many Thanks
Sealed Units Direct
Excellent service and great value
Excellent service and great value. Worthy of mention is Vicky who always goes that bit further to ensure the customer is informed and happy. Thank you
13 mai 2026
Avis spontané
Réponse de Sealed Units Direct
Thank you for your kind words! We’re so pleased to hear you were happy with our service and value. We’ll be sure to pass your lovely feedback on to Vicky — she’ll really appreciate it. Thanks again for your support!
Many Thanks
Sealed Units Direct
Great service no problems and delivered…
Great service no problems and delivered in time Vicky was excellent keeping me informed all the time
1 mai 2026
Avis spontané
Réponse de Sealed Units Direct
Thank you for your great feedback! We’re delighted everything went smoothly and that your order arrived on time. We’ll be sure to pass your kind comments on to Vicky — she’ll be pleased to hear she kept you well informed throughout!
Many Thanks
Sealed Units Direct
Easy to use website and straightforward…
Easy to use website and straightforward to order. The prices were also competitive.
Maisie from Customer Service was very helpful and provided updates for the delivey and after service.
The sealed units arrived on time and they are a well made product
8 mai 2026
Avis spontané
Réponse de Sealed Units Direct
Thank you for your lovely feedback! We’re so pleased to hear you found our website easy to use and our prices competitive. We’ll be sure to pass your kind comments on to Maisie. It’s great to know you were happy with the delivery, aftercare, and quality of the sealed units!
Many Thanks
Sealed Units Direct
Very good customer service
Very good customer service. I ordered a sealed unit and found the edge to be slightly chipped, Vicky emailed me to check everything was okay with my order I mentioned it was chipped and she organised a replacement to be made and sent out immediately at no cost. The replacement was good. Vicky then again followed up to check everything was okay. Great service!
9 mai 2026
Avis spontané
Réponse de Sealed Units Direct
Thank you for your kind feedback! We’re sorry there was an issue with the original unit, but we’re pleased Vicky was able to resolve it quickly for you. We really appreciate your patience and are delighted you were happy with the replacement and service provided!
Many Thanks
Sealed Units Direct
Great discovery
Great discovery. Building windows for a garden room, and the online ordering couldn't have been easier. + excellent service and delivery.
27 avril 2026
Avis spontané
Réponse de Sealed Units Direct
Thank you for your great feedback! We’re delighted to hear the online ordering process was easy and that you were happy with the service and delivery. Best of luck with your garden room project, and we hope to help again in the future!
Many Thanks
Sealed Units Direct
This is my first time ordering from…
This is my first time ordering from sealed units direct, I have to say the service and product was excellent. Vicky called to advise of the delivery day and followed up by giving an approximate time.
All in all a good experience nice friendly and polite people to deal with, I won't hesitate to order again or recommend other people
24 avril 2026
Avis spontané
Réponse de Sealed Units Direct
Thank you for your wonderful feedback! We’re so pleased to hear your first experience with us was a great one. Vicky will be delighted to hear your kind comments. We truly appreciate your recommendation and look forward to helping you again in the future!
Many Thanks
Sealed Units Direct
Good product and Price
The unit was a good product at a good price. Very pleased with the service, the delivery team and particularly, the friendly, helpful communication with Vicky. Highly recommended.
27 avril 2026
Avis spontané
Réponse de Sealed Units Direct
Thank you for your great feedback! We’re glad you’re happy with the product, price, delivery, and service. We’ll pass your kind words on to Vicky. Thanks for recommending us!
Many Thanks
Sealed Units Direct
Look
I was asked to replace a blown double glazed unit for a friend. I had no idea where I could get one or how to go about ordering since the glass also had a lead pattern.
I found Sealed Units Direct on a quick search and I found their page to be super easy and self explanatory for providing all the details they needed. The price was fine, much as expected considering the work and materials involved, So I ordered the window.
A little while later I received an email with a diagram of their interpretation of my details to confirm. I thought that was really good, because the lead pattern had been my main concern. The diagram I received was exactly as required, so I could relax. Thanks for that Maisie!
The window unit arrived shortly after and it was perfect. I fitted it the next morning without any issues and I’m really pleased.
I found Sealed Units Direct to be really very good and a company I will undoubtedly use in the future. They even emailed after the delivery to confirm everything was good! - never had that before! Only potential customers get that elsewhere, not, has been’s. So thank you Vicky, you’ll go far!
28 avril 2026
Avis spontané
Réponse de Sealed Units Direct
Thank you for your detailed and kind feedback! We’re really pleased everything went smoothly and that the unit was exactly right. We’ll pass your thanks on to Maisie and Vicky. Great to hear you’d use us again—we appreciate it!
Many Thanks
Sealed Units Direct
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