Jamie arrived on time. He was friendly and courteous throughout but also very efficient and helpful. He undertook the service to our fire alarm very thoroughly and answered my questions clearly. He wa... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
He is so nice, friendly but very professional. I always feel totally reassured by him that my alarm system is in good working order. I also like the fact that he is a regular so fully trust him in my... Voir plus
L'entreprise a répondu
Dylan was professional and friendly. He was thorough in conducting our service. Secom are always helpful. We have been with them for along time as they always provide an excellent service. Thank you.
L'entreprise a répondu
The engineer was very thorough and carefully checked each individual component. I understand that the visit took around four hours because there had been some errors in the previous setting and he n... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de surveillance
- Agence de sécurité
- Fournisseur d'alarmes incendie
- Fournisseur de systèmes de sécurité
- Installateur de systèmes de sécurité
- Magasin d'équipement de sécurité
À propos de SECOM Plc
Écrit par l'entreprise
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
Coordonnées de contact
52 Godstone Road, CR8 5JF, Kenley, Royaume-Uni
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4,7
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
on time professional
20 juillet 2026
Réponse de SECOM Plc
Hi Jasbir
Thank you for your 5 star rating and for letting us know that the engineer was on time and professional. Your feedback is greatly appreciated and will be shared with the engineer and his management team.
Kind regards.
Lorraine.
A thorough maintenance
A thorough maintenance for our alarm by a very nice and professional man.
20 juillet 2026
Réponse de SECOM Plc
Good afternoon
We're delighted to hear that your alarm maintenance was thorough and carried out by a very nice and professional individual. We appreciate you sharing your positive experience and this feedback will be passed on.
Kind regards.
Lorraine.
Dillon, service engineer was very good
Dillon, the service engineer for Secom plc was very polite and was thorough in his work.
15 juillet 2026
Réponse de SECOM Plc
Hi Mr Jeffs
We're delighted to hear that our service engineer was polite and thorough in his work. We appreciate you taking the time to share your positive experience with us and this has been passed on to Dylan and his manager.
Kind regards.
Lorraine.
The engineer (Dylan Williams) was…
The engineer (Dylan Williams) was extremely helpful. He was very thorough in his work checking the system and made some adjustments to 2 of the room monitors, as I’d had problems with spiders setting the alarm off. He explained things well and advised me where I could purchase a spray to deter spiders.
13 juillet 2026
Réponse de SECOM Plc
Good morning
We're happy to hear about your positive experience with our service. We appreciate you taking the time to share your feedback regarding the thoroughness of the system check and the helpful adjustments made to your room monitors. We're glad he could assist with the spider issue and provide useful advice. Thank you for your feedback.
Kind regards.
Lorraine.
Réponse de SECOM Plc
Good morning
We're happy to hear that our engineer's professionalism and responsibility resonated with you. Thank you for your kind words which will be passed on.
Kind regards.
Lorraine.
Réponse de SECOM Plc
Hi Bruce
We are so pleased to hear you found our service professional. Thank you for your kind words.
Kind regards.
Lorraine.
The Service Engineer
The Service Engineer, Dylan was truly excellent. A big pat on the back from me!
1 juillet 2026
Réponse de SECOM Plc
Hi Robin
We are so pleased to hear that you had such a positive experience with our service engineer. Your kind words are greatly appreciated and we'll ensure they are passed on.
Kind regards.
Lorraine.
Engineer was very professional
Engineer was very professional, polite and a very pleasant person.
30 juin 2026
Réponse de SECOM Plc
Hi Noel
We're delighted to hear that our engineer provided such a professional, polite, and pleasant experience. Thank you for sharing your positive feedback with us and this will be passed on.
Kind regards.
Lorraine.
Réponse de SECOM Plc
Hi Michael
We're so happy to hear that our engineer was polite, helpful, friendly, and knowledgeable. We truly appreciate your kind words and will ensure they are passed on.
Kind regards.
Lorraine.
Racist driver!
One of your drivers had racially abused us because we never give him way. Silver secom van reg: ME24 DKX . Thursday 25th June at 3:18pm in Colne. Will be reporting to the police as I have video footage of him swearing
25 juin 2026
Avis spontané
Réponse de SECOM Plc
UPDATE 2nd July 2026.
Please can you send the footage mentioned into customerservices@secom.plc.uk so that this can be sent to the appropriate manager for review and action.
Thank you.
Good morning
Thank you for your feedback. I am sorry to hear of the experience you describe. We, as a Company, take driving issues very seriously and where sufficient information is provided the matter is fully investigated and appropriate action taken. I have noted the number plate provided and would be grateful if you could send the footage mentioned into customerservices@secom.plc.uk so that this can be sent to the appropriate manager for review and action.
Kind regards.
Lorraine.
Prompt and efficient service engineer
24 juin 2026
Réponse de SECOM Plc
Hi sue
We are so glad to hear that our service engineer provided you with prompt and efficient service. We appreciate your positive feedback which has been shared with the engineer and his manager.
Kind regards.
Lorraine.
Driver training needed?
Appreciate that you probably have multiple drivers but one of them was driving stupidly along the A228 this morning. Not the type to write an angry review but he was swerving in between cars, getting right up close behind them... just so dangerous. Why put other people at risk? I mean seriously, I doubt anything will happen and he will continue like that but I would not want to work with a company that is comfortable with their employees driving like that. Will take it down if acknowledged - just a bit of humanity?!?
24 juin 2026
Avis spontané
Réponse de SECOM Plc
Hi Lauren
Thank you for your feedback. We are sorry to hear of the experience you describe. We, as a Company, take driving issues very seriously and where sufficient information is provided the matter is fully investigated and appropriate action taken. In order that the matter raised can be investigated further, please send any vehicle registration details along with any footage into customerservices@secom.plc.uk and this will then be sent to the appropriate manager for review.
If this information is not available we understand and will ensure all drivers are reminded of their responsibilities.
Kind regards.
Lorraine.
Engineer caEngineer came early as I requested and completed testing quickly.me early as I requested and…
Engineer came early as I requested and completed testing quickly.
22 juin 2026
Réponse de SECOM Plc
Hi Mr Mistry
We're glad to hear our engineer met your request and completed the testing quickly. Thank you for your feedback.
Kind regards.
Lorraine.
As a longstanding SECOM customer I have…
As a longstanding SECOM customer I have always been impressed with the contact and updates on timing which I needed to make.
15 juin 2026
Réponse de SECOM Plc
Hi Miss Blois
We truly appreciate your kind words. We are delighted to know our communication and updates have consistently met your expectations as a valued customer.
Kind regards.
Lorraine.
Réponse de SECOM Plc
Hi Debbie
We're glad to hear our engineer was on time, polite and efficient. Thank you for your kind words which will be passed on.
Kind regards.
Lorraine.
Réponse de SECOM Plc
Hi Margaret
We're happy to hear that we met your expectations and delivered on time. Thank you for your positive feedback.
Kind regards.
Lorraine.
Réponse de SECOM Plc
Hi Judith
We're glad you found our engineer competent and knowledgeable. We appreciate your feedback and will ensure it is passed on.
Kind regards.
Lorraine..
Réponse de SECOM Plc
Good morning
Thank you for taking the time to review us. We really appreciate the positive feedback about the service you received.
Kind regards.
Lorraine.
Very good service
9 juin 2026
Réponse de SECOM Plc
Hi Mr Glithero
Thank you for completing this review and for your kind comment regarding the very good service which will be passed on to the engineer and his management team.
Kind regards.
Lorraine.
Pleasant experience
Pleasant experience, the engineer was very polite and professional. Regards William Power
9 juin 2026
Réponse de SECOM Plc
Hi William
We're glad to hear you had a pleasant experience and found our engineer polite and professional. Thank you for your kind feedback which will be passed on.
Kind regards.
Lorraine.
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