Jamie arrived on time. He was friendly and courteous throughout but also very efficient and helpful. He undertook the service to our fire alarm very thoroughly and answered my questions clearly. He wa... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
He is so nice, friendly but very professional. I always feel totally reassured by him that my alarm system is in good working order. I also like the fact that he is a regular so fully trust him in my... Voir plus
L'entreprise a répondu
Dylan was professional and friendly. He was thorough in conducting our service. Secom are always helpful. We have been with them for along time as they always provide an excellent service. Thank you.
L'entreprise a répondu
The engineer was very thorough and carefully checked each individual component. I understand that the visit took around four hours because there had been some errors in the previous setting and he n... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de surveillance
- Agence de sécurité
- Fournisseur d'alarmes incendie
- Fournisseur de systèmes de sécurité
- Installateur de systèmes de sécurité
- Magasin d'équipement de sécurité
À propos de SECOM Plc
Écrit par l'entreprise
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
Coordonnées de contact
52 Godstone Road, CR8 5JF, Kenley, Royaume-Uni
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4,7
Excellent
4 k avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Réponse de SECOM Plc
Hi Roger
We're happy to hear that our engineer was very helpful and trustworthy. Thank you for your positive feedback and for sharing your experience.
Kind regards.
Lorraine.
Helpful engineer friendly
13 octobre 2025
Réponse de SECOM Plc
Hi Kath
Thank you so much for completing this review. We really appreciate you letting us know that you found our engineer helpful and friendly and this feedback will be passed on.
Kind regards.
Lorraine.
Good engineer
Good engineer - thorough review. Thank you.
Made me think previous engineers were only doing a token job. Previous chap was with us no longer than 3 minutes!
15 octobre 2025
Réponse de SECOM Plc
Hi Mr Clements
Thank you for taking the time to post this review and for your kind comment regarding the thoroughness of the engineer.
We have reviewed the signed dockets from previous visits and they would seem to indicate a similar amount of time on site. Should you have any concerns regarding future visits, please let us know at the time so we can fully review the matter.
Kind regards.
Lorraine.
Réponse de SECOM Plc
Hi Jana
Thank you for your 5 star review and your kind comments regarding the excellent service received. Your feedback is greatly appreciated and will be passed on.
Kind regards.
Lorraine.
Réponse de SECOM Plc
Hi Mr and Mrs Sharma
We appreciate you taking the time to share your feedback. We're glad the service was prompt and met your expectations.
Kind regards.
Lorraine.
Delightful engineer and very efficent.
Delightful engineer and very efficent.
We were kept informed of the appointment and he was very thorough and pleasant
29 septembre 2025
Réponse de SECOM Plc
Good morning
We're happy to hear that the engineer was efficient and thorough. We appreciate you being kept informed of the appointment and are glad you enjoyed your experience. Thank you for your positive feedback which will be shared with the engineer and his manager.
Kind regards.
Lorraine.
Réponse de SECOM Plc
Hi John
We're happy to hear that you had a positive experience with our engineer. Thank you for your feedback which will be passed on.
Kind regards.
Lorraine.
Helpful and polite
Extremely helpful and polite young man - I hope he comes again. Called Brandon.
30 septembre 2025
Réponse de SECOM Plc
Hi Mrs Campailla
We're so glad to hear that Brandon was extremely helpful and polite. We appreciate you taking the time to share your positive experience and will ensure this is passed on.
Kind regards.
Lorraine.
Contract price doubled.
I have had a Rental and Maintenance contract with company since 1994. The last Annual Invoice More than doubled in price. When challenged I was told by the accounts department that the Directors had met and set the new price as it was a lost leader. I requested a copy of the contract agreement but they said their records didn't go that far
back. I wrote to the M D but didn't even get an acknowledgement. Buyer beware!
6 novembre 2024
Réponse de SECOM Plc
Update 08.10.2025
I have checked with the MD who can find no record of your recent communication. Please can you forward a copy to the following email address for review - customerservices@secom.plc.uk
Good afternoon Mr Richards
We appreciate you bringing this to our attention. We're sorry to hear about the unexpected price increase and the difficulty you experienced obtaining your contract. We'll investigate this internally to improve our record keeping and communication. Thank you for your feedback.
Kind regards.
Lorraine.
he was a very pleasant man to work with…
he was a very pleasant man to work with and explained every thing he was doing . he can come again.
25 septembre 2025
Réponse de SECOM Plc
Hi Lorraine
We're happy to hear that the service experience was so positive, and we appreciate that the work was thoroughly explained. Thank you for your feedback which is important to us and will be passed on.
Kind regards.
Lorraine.
Excellent engineer
Engineer arrived nice and early and very efficient and helpful.
25 septembre 2025
Réponse de SECOM Plc
Hi Neil
We're happy to hear that our engineer was efficient and helpful and arrived early. We appreciate you taking the time to leave this great feedback which will be passed on.
Kind regards.
Lorraine.
Outstandingly efficient and charming
25 septembre 2025
Réponse de SECOM Plc
Hi Sue
We are happy to hear that you found our service efficient and charming. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
English not his first language
English not his first language. Combination of pronunciation and accent made communication difficult.
Polite and on time.
23 septembre 2025
Réponse de SECOM Plc
Good afternoon Mr Milligan
Thank you for your feedback. We are sorry to hear that you experienced communication difficulties during your interaction with us. We appreciate you acknowledging the politeness and punctuality of our engineer.
At SECOM PLC, we are committed to being an Equal Opportunities Employer. Our policy ensures that all employees are utilised to their full potential and that no applicant or employee receives less favorable treatment or is disadvantaged on the grounds of gender, race, disability, color, ethnic or national origin, marital status, sexuality, responsibility for dependants, religion, trade union activity, or age. We believe in fostering an inclusive environment where understanding and diverse perspectives are valued in all aspects of working life.
We take all feedback seriously and will use your comments to review and improve our services. If you have a preferred engineer, please advise us accordingly and we will check his availability when the next maintenance falls due.
Kind regards.
Lorraine.
Réponse de SECOM Plc
Good morning
We're glad you had a good experience. We appreciate your feedback and will review this matter to improve our response times.
Thank you.
Kind regards.
Lorraine.
Réponse de SECOM Plc
Hi Martin
We're happy to hear that the engineer was polite. We appreciate you taking the time to share your positive experience with us and this will be passed on.
Kind regards.
Lorraine.
Pleasant efficient engineer
Pleasant efficient engineer, gave me some good ideas, always find them obliging.
17 septembre 2025
Réponse de SECOM Plc
Hi Mr Cohen
We're glad you found the engineer efficient and helpful. It's great to know they provided useful ideas, and we appreciate your kind words.
Kind regards.
Lorraine.
Réponse de SECOM Plc
Hi Mrs Carlier
We're happy to hear that you found Brandon punctual, pleasant, and professional. Thank you for sharing your positive experience with us.
Kind regards.
Lorraine.
Very competent and personable engineer…
Very competent and personable engineer who completed the service promptly. He is a return engineer and the continuity is welcome.
10 septembre 2025
Réponse de SECOM Plc
Hi Marjorie
We're happy to hear that the engineer was competent and personable and completed the service promptly. We appreciate your feedback and are glad you value the continuity of having a return engineer.
Kind regards.
Lorraine.
Excellent service…
The Secom engineer arrived on schedule and was professional, efficient, and friendly. Excellent service in every respect. Thank you.
10 septembre 2025
Réponse de SECOM Plc
Good morning
We're happy to hear that the engineer was professional, efficient, and friendly and that you received excellent service. Thank you for your positive feedback; we appreciate it.
Kind regards.
Lorraine.
Friendly efficient and knowledgeable…
Friendly efficient and knowledgeable engineer
10 septembre 2025
Réponse de SECOM Plc
Hi Mr Curtis,
Thank you for your five star rating.
We're happy to hear that the engineer was friendly, efficient, and knowledgeable.
Thank you for your positive feedback; we appreciate it!
Kind regards
Dave.
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