The operative was excellent. SES tecnology not for purpose. Website down the last few weekends. Will only take a meter reading up to 22nd of the month for a bill then raised at the end of the m... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I would like to commend Shamiela Lazarus for the excellent service she provided. Shamiela was kind, friendly, and extremely helpful throughout our interaction. She took the time to answer all of m... Voir plus
There were many unresolved issues we had with the SES Business Water which were taking a long time to resolve. Monika Lagiewka was brought in to help. She managed to sort out quite complex issues to b... Voir plus
L'entreprise a répondu
Very good service, Ethan was very well spoken and very exact on his security questions. Sorted out my 3 issues very quickly and easily and sent me the documents required as soon as the call was done.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Coordonnées de contact
London Road, RH1 2JH, Redhill, Royaume-Uni
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4,7
Excellent
405 avis
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A répondu à 68 % de ses avis négatifs
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Shamiela Lazarus extremely helpful…
Shamiela Lazarus extremely helpful after having called up a few times before she seemed to get the ball rolling on having my issue resolved. Very grateful
28 septembre 2026
Avis spontané
Réponse de SES Business Water
Thank you for your feedback. We're delighted to hear that Shamiela Lazarus was able to move things forward and help get your issue resolved. We appreciate your patience following your previous calls and are pleased that Shamiela's support made a positive difference. We'll be sure to pass on your kind comments to her.
Gave reasons
Helped me understand why the direct debit had to be increased
28 septembre 2026
Avis spontané
Réponse de SES Business Water
Thank you for your feedback. We're pleased to hear that we were able to explain the reason for the increase to your Direct Debit and help you understand how this had been calculated. We appreciate you taking the time to share your experience.
Great customer service
My experience with SES Business Water was excellent and particularly the support I received from Zayaan Gafieldien.
Zayaan was extremely professional, friendly and helpful throughout the process. She listened carefully to my query, explained everything clearly. She was also very patient and approachable, which made the whole experience straightforward and stress-free.
What stood out most was her willingness to go the extra mile to help resolve my query. She got me what I wanted straight way. Her communication was excellent, and I felt that she genuinely cared about providing a positive customer experience.
28 septembre 2026
Avis spontané
Réponse de SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Zayaan Gafieldien provided such professional, friendly, and helpful support. It's great to know that she listened carefully, explained everything clearly, and went the extra mile to resolve your query quickly. We really appreciate your kind comments and will be sure to pass them on to Zayaan.
Shailin Adams was very helpful…
Shailin Adams was very helpful throughout the call. Despite some confusion on my part, which made it difficult for him, he was extremely patient and we managed to resolve the problem.
25 septembre 2026
Avis spontané
Réponse de SES Business Water
Thank you for your kind feedback. We're delighted to hear that Shailin Adams was helpful and patient throughout your call and took the time to work through the issue with you. It's great to know that the matter was successfully resolved, and we'll be sure to pass on your lovely comments to Shailin.
Customer service lady Shamiela…
The customer service lady Shamiela Lazarus was very helpful and thorough in looking at my payment query. She put my mind at ease and was very professional how she approached my query
24 septembre 2026
Avis spontané
Réponse de SES Business Water
Thank you for your kind feedback. We're delighted to hear that Shamiela Lazarus was so helpful and thorough in resolving your payment query. It's great to know that her professional approach helped put your mind at ease. We really appreciate you taking the time to share your experience and will be sure to pass on your lovely comments to Shamiela.
Portal problems -After quite a few calls trying to log…
After quite a few calls trying to log into the portal, we have now got this sorted.
everyone was very polite and I did get a call back as promised.
22 septembre 2026
Avis spontané
Réponse de SES Business Water
Thank you for your feedback. We're pleased to hear that your portal access has now been resolved. We appreciate your patience while this was being sorted and are glad that our colleagues were polite throughout and followed through with the promised call back.
Great Service
Monika was wonderful to deal with. Polite and courteous always responded quickly to e-mails and advising ahead of time any potential issues. A great asset to SES Water.
23 septembre 2026
Avis spontané
Réponse de SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Monika provided such polite, courteous, and proactive support throughout. It's great to know that she kept you informed and responded promptly to your emails. We really appreciate your kind comments and will be sure to pass them on to Monika.
Excellent customer service from Sanapadou Sineyile.
Excellent customer service from Sanapadou Sineyile. She was very helpful, friendly, and went above and beyond to assist me. I’m very happy with the service and would definitely give her 5 stars. ⭐⭐⭐⭐⭐
21 septembre 2026
Avis spontané
Réponse de SES Business Water
Thank you for your fantastic feedback. We're delighted to hear that Sanapadou Sineyile provided such helpful, friendly, and dedicated service. It's wonderful to know that she went above and beyond to assist you. We really appreciate your 5-star comments and will be sure to pass them on to Sanapadou.
Great customer service
21 septembre 2026
Avis spontané
Réponse de SES Business Water
Thank you for your feedback. We're delighted to hear that you received great customer service. We really appreciate you taking the time to share your positive experience with us.
Réponse de SES Business Water
Thank you for your kind feedback. We're delighted to hear that Gadijah was so helpful and knowledgeable. We really appreciate you taking the time to share your experience and will be sure to pass on your comments to Gadijah.
Brilliant Customer Service
I had an excellent experience with the representative named Sanapadou Sineyile from SES Water . She was incredibly professional, polite, and patient throughout our conversation. She took the time to explain everything in detail and ensured that all of my questions were fully answered. Her knowledge, attention to detail, and willingness to help made the whole process much easier and stress-free. Excellent customer service and a real credit to SES Water. Thank you for your outstanding support!
17 septembre 2026
Avis spontané
Réponse de SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Sanapadou Sineyile provided such professional, patient, and knowledgeable support. It's great to know that she took the time to explain everything clearly, answer all your questions, and make the process easier and stress-free. We really appreciate your kind comments and will be sure to pass them on to Sanapadou.
Customer service
The rate of service given by Thandolwethu Lonzi on this matter has been very good and I want to express my appreciation.
15 septembre 2026
Avis spontané
Réponse de SES Business Water
The rate of service given by Thandolwethu Lonzi on this matter has been very good and I want to express my appreciation.
The advisor Sanapadou was excellent
The advisor Sanapadou was excellent, she was able to do exactly what I needed and was very efficient.
Sanapadou stayed on the phone while I updated my details, very patient and friendly. So nice to speak to an actual person.
Great service!!!
16 septembre 2026
Avis spontané
Réponse de SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Sanapadou was able to assist you so efficiently and provide exactly the support you needed. It's great to know that she took the time to stay on the phone while you updated your details and that her patience and friendly approach made the experience a positive one. We really appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Sanapadou.
Very helpful and answered all my…
Very helpful and answered all my questions.
15 septembre 2026
Avis spontané
Réponse de SES Business Water
Thank you for your feedback. We're delighted to hear that you found the service helpful and that all of your questions were answered. We appreciate you taking the time to share your experience and are pleased we could assist you.
Rang to make payment for a bill
Rang to make payment for a bill. Used the auto-queue system for a call back which happened quickly. Ethan was clear and dealt with my query efficiently. Altogether fine.
14 septembre 2026
Avis spontané
Réponse de SES Business Water
Thank you for your feedback. We're delighted to hear that our call-back service worked well for you and that your call was returned quickly. It's great to know that Ethan was clear, efficient, and able to deal with your query regarding bill payment. We appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Ethan.
Ethan was very helpful and explained clearly how the error arose.
We received bills from SES after the account was closed. Ethan was very efficient and explained how the errors arose. He also sent an email confirming the account is now closed.
Ethan was very helpful and his advice was much appreciated.
14 septembre 2026
Avis spontané
Réponse de SES Business Water
Thank you for your feedback. We're sorry to hear that you continued to receive bills after the account had been closed. We're delighted to hear that Ethan was able to explain how the issue had arisen, provide reassurance, and confirm by email that the account is now closed. Thank you for your kind comments about Ethan's helpful and efficient service. We really appreciate you taking the time to share your experience and will be sure to pass on your feedback to him.
My call was professionally handle and…
My call was professionally handle and my request was dealt with promply.
11 septembre 2026
Avis spontané
Réponse de SES Business Water
Thank you for your feedback. We're pleased to hear that your call was handled professionally and that your request was dealt with promptly. We appreciate you taking the time to share your experience and are glad we could assist you.
Had a previous issue with this company…
Had a previous issue with this company but Vikki was very quick to sort it out - thank you so much for your speedy response - tremendous.
11 septembre 2026
Avis spontané
Réponse de SES Business Water
Thank you for your feedback. We're delighted to hear that Vikki was able to resolve the issue quickly for you and provide a speedy response. It's great to know that her support helped turn your experience around. We really appreciate you taking the time to share your kind comments, and we'll be sure to pass them on to Vikki.
Website link to send meter readings is…
Website link to send meter readings is not working. I couldn't fully understand what the customer service person was saying because of his heavy accent, speaking very fast, so the call took longer than necessary because I had to ask him to repeat himself slowly several times.
10 septembre 2026
Avis spontané
Réponse de SES Business Water
We're sorry to hear about the frustration and distress caused by the account issues you experienced. We have reached out to you directly by email regarding your review so that we can discuss your concerns further. Thank you for bringing this to our attention. We value your feedback as it helps us identify opportunities to improve our service and customer experience.
Great customer service—friendly
Great customer service—friendly, helpful, and very professional. I’m really happy with the service and would definitely recommend them!
Thanks,
Kith Cars Ltd
10 septembre 2026
Avis spontané
Réponse de SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that you received friendly, helpful, and professional service. It's great to know that you were happy with your experience and would recommend us to others. We really appreciate you taking the time to share your comments.
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