Great experience with this company. Had to contact customer services, they were quick to respond and sorted my query very quickly. Very happy with the service and the stroller.
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Lisez les avis des autres
The item we purchased had become out of stock in the UK. Instead of just cancelling our order we got a fab message explaining what had happened and that the item would be back in stock at the wholesa... Voir plus
L'entreprise a répondu
Ordered a cat stroller from Silver Circle after a lot of research. They were the only UK stockist of the one we wanted. Was being imported from the US via the Netherlands so we were expecting a l... Voir plus
L'entreprise a répondu
Great company. We were looking delivery to Northern Ireland and they were most helpful in finding out all the details and securing our order which was delivered efficiently once product was in stock.... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Silver Circle Pets is a leading online retailer of premium pet goods. Now you can shop with confidence by protecting your order with Route at checkout. We offer a wide range of products, from cosy pet beds to designer cat litter boxes to dog strollers and trailers. We are committed to providing our customers with the best possible shopping experience, and we are proud to be an award-winning retailer. New customers can enjoy 10% off their first order as a welcome gift. Plus, we also pay to remove ocean plastic every time you order from us ♻️
Coordonnées de contact
London, Royaume-Uni
- info@silvercirclepets.co.uk
- www.silvercirclepets.co.uk
4,6
Excellent
98 avis
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Bamboo Towel
Fantastic for drying my dog after a shower, also use it on my horse when he has a bath, the towel soaks so much of the water away and leaves both my dog and horse almost dry, really reasonably priced as well, would highly recommend.
6 mars 2025
Réponse de Silver Circle Pets
Hello.
Thank you for sharing your thoughts on your purchase.
We’re so pleased to hear that this towel has lived up to expectations and more.
Please look out for your email invite to leave this product feedback on the product page.
Best regards
Customer services
After receiving the leg support we…
After receiving the leg support we realised that our dog had a shoulder problem. This company agreed to take the support back even though we hadn’t time to return before flying abroad for 2 weeks. I can’t thank them enough for their fantastic customer service, also the quality of our purchase was excellent.
11 mars 2025
Réponse de Silver Circle Pets
Hi there.
Thank you so much for your kind review.
We’re so pleased that we could come to a suitable agreement for you and your situation with the item you purchased.
We appreciate your product feedback too, as well as the quick communication with the situation you were in.
Most importantly, we hope you find the right solution for your dog’s comfort.
Happy holiday.
Best regards
Customer services
Great service
Great service, was kept informed on shipping and delivery, product was exactly as described. Great quality for a good price.
17 février 2025
Réponse de Silver Circle Pets
Hello.
Thank you very much for your kind review, we are glad you were happy with the service you received. We aim to provide an efficient and satisfactory experience and are so pleased to hear that your purchase lives up to expectations.
Best regards
Customer services
Waited weeks to get rubbish delivered.
Waited weeks for a delivery being fobbed off at every point. Finally got the order which was damaged and such poor quality it went straight in the bin. Then they want photographs! Caveat emptor.
25 janvier 2025
Réponse de Silver Circle Pets
Hello again.
We’re sorry you feel you were “fobbed off,” but this is not the case. We responded to emails and provided tracking information for your order.
Your item arrived 2 days later than the advertised 10-14 days. As explained, this was caused by the manufacturer who lost the original item, which was out of our control. A free replacement was sent as a result.
An item arriving damaged isn’t what we expect and are sorry to hear this.
However, photographic evidence is required, as is standard practice for any warranty claim.
Additionally, parcel protection was available at checkout, which, if taken out, would have also allowed you to claim for any loss, theft, or damage - again, provided proof was given.
Best regards,
Customer Services
I am very happy with the product and…
I am very happy with the product and the service
16 janvier 2025
Réponse de Silver Circle Pets
Hello Christopher.
Thank you for sharing your experience with us! We’re delighted to hear that you’re happy with both our service and your product. Your feedback and support is appreciated.
We’re always here to help should you have any further queries in the future.
Best regards
Customer Services
Unaccceptable delay
Ordered at the end of December on the basis of a 2-4 day delivery. Was advised by customer service they needed to wait for a warehouse restock which would happen w/c 13th January. Goods arrived a month after order and only after I chased customer service twice. Their advice was to buy a different buggy which they did have parts for.
20 janvier 2025
Réponse de Silver Circle Pets
Hello Alison.
We’re sorry to hear of your disappointment in the service you received, this isn’t the experience we aim to provide. Which as a returning customer, you will know this — your previous order was dispatched within 2 days of being placed.
However, to address your points, and as we explained, the delays were entirely out of our hands due to a change in supply chain terms which affected the whole of the U.K.
While we did initially advise w/c 13th Jan as that is what we were advised. A backlog due to the holidays caused an unexpected delay, which we apologise for.
Your goods were always due to be dispatched upon re-stock, which they were.
This process is entirely independent of any follow-ups.
At no point were you advised to buy a different buggy that we had parts for. What we actually stated was ‘we are exploring the market to find other brands that are readily available’.
We completely understand that delays are frustrating, and we apologise for any inconvenience caused.
Best regards
Customer Services
Replacement fabric cover Innopet Sporty Deluxe
I ordered a replacement fabric cover for my Innopet Sporty Deluxe stroller which was originally purchased from another supplier in UK. The zips of the original cover never seemed to work properly from the start and failed just a few days after the 1 year guarantee. This replacement cover feels better from the start and the zips are working well. I did contact the original company to enquire about a replacement cover but they never responded. Silver Circle Pets
responded within 1 day and were extremely helpful and polite. Whenever I emailed to check for updates on the stock coming from Innopet they responded promptly. I would therefore shop with them again and recommend them over other UK suppliers of the Innopet Sport Deluxe. Thank you!
24 janvier 2025
Avis spontané
Réponse de Silver Circle Pets
Hey there.
We’re so pleased to hear that you’re happy with your new replacement cover.
It is unfortunate that your original cover failed and we hope that your replacement serves you well for the future.
Customer service is important to us, so we’re glad that you found our communication satisfactory.
It’s great to know that you would choose to shop with us again and hope to be able to provide any other replacement parts you may need in the future.
Best regards
Customer Services
Innopet comfort stroller rain cover.
Received the rain over for my Innopet Comfort stroller, was disappointed that it didn’t come in some kind of case/ wallet to protect it when not in use. I haven’t used this item as yet due to snow & strong winds hence the low rating.
8 janvier 2025
Réponse de Silver Circle Pets
Hey there.
We’re sorry to hear of your disappointment in the product you ordered but hope that it serves you well.
Since the product page only pictures and describes a rain cover, there seems to be a misunderstanding that the rain cover comes with a bag too.
However, last week we launched our own rain cover carry bag, for this very situation, which you can find here:
https://silvercirclepets.co.uk/products/silver-circle-pets-rain-cover-storage-bag
Though your review feels like more of a product review than a service review, we encourage you to leave product feedback on the product page via the invite sent out for that purpose, we also thank you for your feedback.
Best regards
Customer Services
Happy customer
Fast service. Kept me informed re. ordering/delivery process. Did not need the item as obtained for free from the manufacturer through warranty but swift refund process. I would revisit Silver Circle Pets in the future and recommend it.
18 décembre 2024
Réponse de Silver Circle Pets
Hello Karen.
Thank you for sharing your experience with us.
Glad that you managed to get sorted with your warranty replacement and that you were satisfied with our returns process.
Should you ever need any other assistance with your Petique pet stroller, we’re only an email away.
Best regards
Customer Services
Réponse de Silver Circle Pets
Hello.
Thank you for sharing your positive experience with us.
We’re so glad we could get this item out to you ahead of the expected time.
We’re only an email away should you need any further assistance.
Best Regards
Customer Services
Great follow up on my order.
26 novembre 2024
Réponse de Silver Circle Pets
Hello Isadora.
Thank you kindly for your recommendation, we appreciate your feedback.
We’re so pleased that your order reached you quickly.
Here to help if you need anything else.
Best Regards
Silver Circle Pets
I don't no how long you got to wait for…
I don't no how long you got to wait for other peoples mistakes in warehouse but still haven't received my missing two raincovers paid in full for city hopper
26 novembre 2024
Réponse de Silver Circle Pets
Hello Nicola,
I’m sorry to hear that you only received part of your order. Especially as the warehouse had been instructed to send out the rest of your items.
We weren’t aware that you hadn’t received the rest of your order until we received your message.
However, as noted in our email auto-reply, our customer service team isn’t available at 6:30 p.m. on a Sunday, and the warehouse is also closed on weekends.
Although the warehouse didn’t offer an explanation for the delay, they apologised for their mistake and any inconvenience caused and have sent the remaining items.
Best Regards
Silver Circle Pets
Ordered new wheel for dogs stroller
Ordered new wheel for dogs stroller, no problems at all
20 novembre 2024
Réponse de Silver Circle Pets
Hello.
Thank you for your feedback.
We’re glad to hear that the new wheel arrived in a timely manner to allow you to get back on your travels.
Please don’t hesitate to contact us if you have any further queries.
Best Regards
Silver Circle Pets
Innopet cozy stroller
Excellent experience dealing with Silver Pets. The information on website was very informative which helped my decide on my purchase. Price was competitive and delivery was quick.
I am delighted with the innopet cozy stroller it is superb quality, easy to fold away and ideal for my two toy poodles.
Highly recommend Silver Pets
29 octobre 2024
Réponse de Silver Circle Pets
Hello.
Thank you so much for your informative review!
We’re thrilled to hear that your experience was a smooth one and that our content helped guide you to your chosen stroller.
We’re always trying to put out informative content to help our customers.
It’s fantastic to know that the Innopet Cozy stroller is a perfect fit for your two toy poodles! I hope they enjoy their ride.
We believe in maintaining fair pricing in line with the recommended retail price (RRP) to preserve the integrity and reputation of the brands we offer.
If there’s any questions you have that you’d like us to answer, please don’t hesitate to send us an email - perhaps we can explain it in an article for you.
Best Regards
Silver Circle Pets
Réponse de Silver Circle Pets
Hi there.
Thank you for your review.
We’re so pleased to hear you were happy with both our service and products. Our goal is to provide the best products along with great customer service. If there’s anything else you need, please don’t hesitate to get in touch.
Best Regards
Silver Circle Pets
Great company will definitely buy…
Great company will definitely buy again. Products are very good quality and friendly customer service
17 octobre 2024
Réponse de Silver Circle Pets
Hello.
Thank you for your feedback, we’re thrilled to hear that you had a positive experience with your product and customer journey with us.
We welcome your return and are always on the look for innovative products to add to our store, so perhaps we’ll have something new for you upon your return.
Best Regards
Silver Circle Pets
Réponse de Silver Circle Pets
Hi there.
Thank you for leaving us your feedback.
We’re so glad to hear of your positive experience using our store.
Glad we could help facilitate your needs for the Petique tow bar.
You know where to find us should you require anything for your pet needs.
Best Regards
Silver Circle Pets
Exceptional customer service
Exceptional customer service. I thought one of the wheels of the Petique Apollo Pet Stroller was faulty. I contacted Customer Service who provided guidance and after trying again the wheel was fine.
17 octobre 2024
Réponse de Silver Circle Pets
Hello.
Thank you so much for your kind review! We’re so glad to hear that our team could help you resolve the issue with your Petique Apollo Pet Stroller. Providing top customer service is our priority, and it’s great to know that we could help. If you ever need further support, we’re always here to help.
Enjoy the stroller, and thanks for choosing Silver Circle Pets!
Best Regards
Misleading website and poor service
I recently purchased a large pushchair for my dog who only has a few weeks to live.
I wanted to give him as much outdoor time as possible.
When purchasing the website said 'in Stock' and 'Free Delivery' and I also emailed the company immediately to explain the urgency and the situation. It was only days later that I found out that the pushchair was actually being shipped from The Netherlands, so what I thought would take a couple of days ending up taking 9 days - which obviously ate into my dogs time considerably.
I was then contacted on day 5 by UPS and told that I was also expected to pay an additional customs charge of £62 before I would receive the item.
The only mention of this was a note at the end of many pages on the website saying 'DDU to be paid' - misleading if you do not deal with customs and have no idea what this means - especially as there was no mention of it even coming from outside the UK.
This was a very disappointing shopping experience overall and in hindsight I should have just purchased from Amazon and received it the next day!
7 octobre 2024
Réponse de Silver Circle Pets
Hello.
First and foremost, I wish you comfort at this difficult time with your dog.
I’m sorry to hear of your disappointment, this isn’t the service we aim to provide.
As such, each product has a sole page, where all information and required delivery terms are explicitly stated in plain language, and expands in full detail on this.
As was communicated to you at the time, your order was processed with urgency, though we are unable to expedite orders.
Furthermore, as stated in our FAQ, which was also provided to you in our correspondence, we utilise warehouses across Europe.
The delivery time frame is clearly indicated on the product page, stating 7 to 10 days for delivery. Your order was provided with free delivery and delivered within this time frame.
We will use your feedback to improve in ways that may be possible.
Best Regards
Customer Services
Silver Circle Pets
Really disappointed
Really disappointed - no beds received despite being in stock! Assured beds would be with us and 5 days later not even with Royal Mail - tracking provided and no goods dispatched .. email apologising and stating they “should” be with us soon ,,. But can’t expedite - can’t speak with anyone and had medical appt hence need for the beds for our pup .. assured .. not impresssed - not impressed was recommended the company and seems - also from previous reviews items may not actually be available!!!
Update; items left in garden all weekend as arrived too late despite Nico advising Monday that they would be there within 48 hours for Thursday - they arrived Saturday - two days too late … they were waiting for the “dispatcher” Of the products .. to send them!
I was under the impression they are “in stock” and sent by silver circle pets … it seems not!
I now need to return £130 of items as we had to source alternatives last minute .. but have to request via a dedicated link which takes you to the shop app and now have to wait for them to approve the return before returning at my own cost - items packaged separately so two costs to return .. I wouldn’t recommend this at all - it is complicated - convoluted - items it seems come from different sources and not silver circle and communications are sporadic if at all .. on top of that there is no phone number or way of communicating with the store!
16 octobre 2024
Avis spontané
Réponse de Silver Circle Pets
Hello.
I’m very sorry to hear of your current medical situation.
However, the delivery time for your order, as stated on the product page, is up to 10 days. According to the Royal Mail tracking information, your dispatched order was delivered on the 9th day, which is within the expected timeframe.
As mentioned in our FAQ, which was included in our response to your email inquiry, we are unfortunately unable to expedite any orders.
However, the order still arrived ahead of the timeframe indicated on the product page, which is there to help manage expectations.
We’re sorry to hear of your dissatisfaction of the returns process, but it is part of your secure customer account. Our returns policy is in-line with The Consumer Contract Regulations and your refund has been issued.
Lastly, we provide multiple ways for customers to contact us.
Best Regards
Customer Services
Silver Circle Pets
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