Skyex Avis 

Just spoke to the most ill-behaved operator, who was trying to send us a seven-seater car for three with three suitcases. Got aggressive when I called him out. Avoid this company! There is a difference between making a profit and ripping people off. Of course we got another company who sent me a normal car where everything fitted well. Operator refused to give his name but it was at 2215 approximately today.

One of the worst cab service I know.
I have booked in advance via online and confirmed over the phone.
Called them again around nearer time to see if this has been booked and got confirmed from the receptionist from Skyex.
When the time passed of my booking time, the rude receptionist on the phone who said it’s not yet confirmed as they cannot find any drivers and he was EXTREMELY RUDE and annoyed.
In the end we have been sent a driver after a later than our booking and we have been very late to where we should be.
Eventually it was useless for us to pay the cab as we have missed and wasted energy.
NEVER TURST THEM AGAIN.
Worst customer service.
However the driver we had was really good and he tried his best us to be there but still it’s too late….

not deserve to operating in London under tfl.
worst ever minicab.
rubbish staff, director called ammit is worst than staff.

I booked sky ex to a Christmas Party I did not have an issue. Just before the end of the party I booked sky ex to go homeround about midnight. My first attempt was not booked. Then I called to book again since I did not get confirmation. I was told it was booked. To cut a long story short after I waited for over 45 mins at 1am . I had a text to say my booking was cancelled. I won't rely on sky ex anymore . You should always have a back plan. Luckily I had the Bolt app so I used Bolt for the first time.

Overcharging this is the basis of this business.

One of the worst cab service company I have come across in the London. The guys who take your calls for bookings are absolutely arrogant. I booked a cab from point A to point B with a person named Clint , gave him the exact postcode with Hilton garden in Hatton cross as the drop location and he charged me 17 pounds but he booked Hilton garden terminal 2 instead and was extremely aggressive and arrogant when I called him back and charged me 37 pounds to go back to the original drop location. This is the last thing you expect from a cab company employee who has such a pathetic attitude in the name of customer service, it’s extremely disrespectful and tough to deal with when you are shifting from one place to another with so many bags . So just a heads up for all the customers booking from this company , they say the wait for the cab will be 5 to 10 mins but can go on till 1:15 mins or more . I hope no body goes through this experience. Though the drivers are really nice , have stopped booking cabs from this company now atleast till their staff who take bookings have been changed.

No driver present when I exited the arrivals. I use these types of taxi services because I do expect someone to be there. I called the office; got some young guy who gave me attitude about it being my fault because he had tried to call me as my flight had landed to ‘check’ how many passengers. This in my view is a poor excuse that I have never heard before. I had received text message that the booking was in order and . I was going through passport control and luggage collection with phone on silent & not appropriate to answer a random number coming.

And for him to use that as the reason the taxi wasn’t there and then blame me for not answering the calls. No apologist in there AT ALL
(do you think this is the type of conversation one likes to have after a 14 hour flight?) I told him I don’t want to get into argument about who should/shouldn’t just get me a taxi. Then he told me to go to the parking level. Where I waited ten minutes in the cold whilst everyone else who had ordered an uber got their lifts….so why should I have used SkyExev and booked weeks before to be waiting in the cold for a car that is no better (but a lot slower and more expensive ) than an i’ve out in a bad mood by an arraffante member of staff

Worst service ever. Very rude staff. And they keep lying about the cab we booked.

This must be the worst taxi company I have ever dealt with in my life. I pre booked and prepaid for an airport collection. Called to inform them that I had collected my bags and was ready. Kept calling them every 15 minutes for an update and kept getting told that it would be another 15 to 20mins. I had to call them 7 times and they never call me back with an update and I ended up waiting nearly 90mims at T5 for the taxi to arrive. They told me that they use freelance drivers who kept cancelling. What an absolutely diabolical service, the worst customer service I have experienced in years.

Would give 0 stars if i could. Very bad company now compared to the days they were on Lady Margaret Road. I was waiting 3 hours in the hospital just to be told my cab was coming then had been cancelled two times. Awful customer service staff too!!

Had to take my 3 year old daughter A&E and booked a cab with Skyex to take me back home. I was told 20 mins, but after 40 mins no one had come. I called them up and was told another 10-15 mins. After more than an hour of waiting in the cold, I get a call from Skyex telling me that there are no cabs in the area and they have to cancel the ride. When asked why they couldn’t tell me this earlier, the response is that they were too busy! Now I’m at home with my daughter who has a very bad cold. Thank you very much for this awful experience Skyex!!!

I had pre-booked the night before for the morning after due to the strikes. I got a missed call (no voicemail left) and an notification on the app ‘sorry your cab has been cancelled due to high demand’. Awful customer service the receptionist was adament the manager had left a voicemail. Also been charged £1.01 to register my card. I wish I had checked the reviews on this before booking. DO NOT USE.

Made a booking and received text confirmation , all great with taking your booking. - top marks!
However, the cab didn’t show up - I telephoned, to check they on their way, only to be notified, “oh we have no cabs available” - No call or text to advise me? Very unreliable & not good customer service . They would retain loyalty by, managing their customers expectations - calling in a reasonable time frame, if no cabs are available .

Rude driver
Haven't helped at all loading the car with the shopping.
Started to demand extra money due to the amount of shopping.
App doesn't give an option to choose the size of car required.
Office put my call on hold and shortly after hang up on me whithout dealing with my complaint.
If I could rate this company a zero star I definitely would.
Poor or even LACK OF CUSTOMER SERVICE

Shocking company. They happily take your booking and then are likely not to send a car. They won’t even contact you about it. Avoid at all costs and take an Uber

Do not trust the price these people quote you for airport transfers. For the second time now they quote and charge a price online and then call you to tell you that the airport drop-off fee of GBP 5,00 is not included and needs to be paid in cash to the driver. Back in August they told me it was down to a problem with their App and they were going to fix this, now in October it is till the same.

Pre booked for t5 pick up phoned as soon as we were out of baggage collection they said car on the way. Called after 10 mins as no car info and they said car 20 mins away. Cancelled the booking. They blamed it on me. These people might be cheap and local but you get what you pay for. Cheap is rubbish and unreliable never use again.

Most unreliable cab company. Used first time and never again! Don’t trust this company. For pickup to airport the driver came 45 minutes early and was not willing to wait until the booked time. Held us to ransom as he said he needs to go to another job and was not willing to wait until the scheduled time. At airport on return trip we waited more than one hour and waited further 15 minutes to get through only to be told to wait further 30 minutes while they find a driver. Then I got a text to say driver is on the way. When I called after waiting further 20 minutes, I am told they don’t have a driver! I had to make alternative pick arrangements at last minute.This is after having reconfirmed the airport pickup the day before! Not a pleasant experience . Be warned as we had problems both ways. Total Cowboys! Kirsty & Michael we're the operators and very rude and unprofessional to say the least.

Why is a rating of 0 not possible? I waited 50 minutes for my pre-booked Skyex car. I watched fellow passengers from Heathrow get their cars in 5-10 mins so traffic wasn’t an issue. The taxi driver Kuldeep said he was given the job when he was 45 mins away. I called Skyex while in the car to confirm and spoke to the supervisor Kirsty who repeated the same empty words, squarely blamed the driver, took no responsibility for the fact that they said the car would be with me in 10-15 mins and said they have no control of drivers, the driver was charming - ate in the car, had a long conversation with a friend on the phone! Dreadful! Never Skyex again!

DO NOT USE!!! Need a 0 star option. Said a cab would be with me in 30-45 minutes. Received a text...Your vehicle is on its way to (address removed for privacy). Your vehicle is a TOYOTA VERSO MW61DZM . Your driver's badge number is 34300 . To track your vehicle please click the following link...
45 minutes later, no cab and no tracking. Called and told driver didn't accept the job and someone will be here in 10-15 minutes. 15 minutes no cab. Called and told driver error cancelled the job but will have someone in 10-15 minutes. I said that as you know the timeline, what is the car? He refused to answer and kept repeating 10-15. I decided to get the bus and surprise, surprise a cancellation text was immediate. 3rd time they've let me down. Airport, house and hospital. DON'T USE THESE PEOPLE. Oh, it took under 50 minutes by bus and foot. Less than the waiting time. Oh yes, every reply they have on here is the same thing...call is to discuss further.