Skyex Avis 

we faced a stressful and dangerous situation with one of their drivers.

We booked a taxi for airport and We were waiting in to the street at 3:30am the driver called on 3:37am to inform us that he will be 10 min late.

When finally the driver arrived at 3:55am and we get on the vehicle we got informed that he also has to go out of his scheduled route in search for fuel.

As you can understand at that point we were feeling the pressure of time and we were very worried we could miss our flight on 5:30 am.

After he got his petrol and started driving towards M4 with an Extremely low speed, started threatening us on a very bad English that he will not go to the airport if we didn’t pay.

We replied to him that obviously he will get his money after he completed the service like we have always done and explained him that the most important for us is not to be anymore late; however he started harassing for money and said he was driving back to Ealing. He mentioned this was a SkyEX policy (never happened to pay in advance using their services before) and he is not willing to drive us to the airport if we don’t do it.

At that point we felt vulnerable and threatened.
We had to stay calm and obviously we handed the money to the driver in advance.
Once the driver got the money and while on the steering wheel he pointed them in to the light of the interior lamp and started checking if the money were fake all this while he was driving the car with one hand.

At the top of this once he got what he was looking for,he opened the small front storage space of the car and got out a pair of chunky big headphones which he placed in to his ears and started listening to loud music.

That is a very dangerous action as he didn’t have any contact with the environment whatsoever.

As you can understand we have been through a very difficult, stressful and dangerous situation and we shouldn’t be feeling and treated that way on our first day of holidays.

When we explained the situation on company’s customer service email we got a reply back that they are sorry .

STAY AWAY FROM THIS COMPANY ESPECIALLY IF YOU TRAVEL TO AIRPORTS !! You can easily miss your flight

Kind regards,

If it could be rated zone stars that's exactly what it would be for sure !!

Promoting scamming of customers and taking advantage of them.

Wednesday night around 9:00pm a cab was booked to go from The Gapes in Hayes to go to Southall Broadway, a journey that costs £5.

This cab was booked because an accident had occurred in which travelling on public transportion would have taken too long and would have been uncomfortable to bare.

Being in a vulnerable state from the accident which was soiling ones self you could imagine the embarrassment and discomfort it brought bout.
Now even though the incidence took place there was no mess on the exterior of the clothing, due to women toiletries ie the aid of a pad mess control in terms of the interior of the clothing however, there was a smell.

Once arriving at the destination ie Southall the payment journey sum of £5 was made however, the driver process to bully insisting on further payment for mess that DID NOT occur in the back of the car ! Feeling embarrassed and wanting whole ordeal to come to an end a further payment of £20 was made making the total amount paid to the drive for the journey which should have coated £5 turned into £25.

The driver wasn't happy with the additional £20 made and continued to bully and extort more money, they demanded the sum of £50 pounds and even made threats to call the police !
Being in agreement there was no objection to the police being called and even insisted on them being called due to the abuse and misconduct of the driver attempting to extort £50 for a journey worth £5 when there was no mess nor damage cause to the back seat of the cab !

To make to driver feel at ease, the offer was made to get cleaning means to clean the seat just to put his mind at rest, even though there WASN'T any mess to begin with !

The driver refused and continued to demand the amount of £50. Due all of this there was a witness at the destination overlooking all of this commotion in the doorway of the property destination.

In the end the driver drive off, not feeling happy calls were made to SkyEx Cabs to express the experience that was received. To disbelief was beyond schooled to find that SkyEx Cabs had black listed the destination property based upon lie from the driver. The company didn't even get to get any information from before taking it upon themselves to black list the property !

The driver denied being paid the total amount of £25 and SkyEx Cabs are demanding that £45 be made as payment to un-black list the property.

£25 + £45 = £70 so how is it right that someone should pay the total amount of £70 for a journey worth £5 to un-black list a property when the journey payment was made and with an additional payment of £20 for the smell yet not mess !!

How can this company treat people in this manor especially in times of them being vulnerable and in a pandemic.

This can only be seen as condoning criminalised behaviour of bad cab drivers.
This company should be looking to ween out bad driver that reflects badly on the company that's not upholding professionalism.

Absolutely disgusting and should be published by the ombudsman for mid use of conduct, extortion and threatening behaviour as well as the dismissal of the said driver too.

Absolutely atrocious service. SkyEx claims to specialise in bookings for 'that special occasion'. We booked a cab four days in advance for a dinner for my sister's landmark birthday, there and back, from West London to a central london restaurant. In case of Covid issues, we double checked availability on the afternoon of the big day and confirmed the booking. The cab was booked for 18:10; it had not arrived by 18:20. We were assured the driver was on their way and would be here in 10 minutes. We rang again at 18:20. We were told they were looking for a driver and would have someone with us in ten minutes. At 18:30 no car had materialised. We rang again and asked to be put through to a manager. After being on hold, they hung up. We rang again and told them to cancel the whole lot. Thank heavens for an understanding restaurant and for another local minicab firm who found us someone straight away. Due to SkyEx shoddy service, we arrived almost an hour late for our special dinner. To add insult to injury, SkyEx rang to say that the minicab had arrived to take us home as per our original booking - half way through our (late) dinner. Do not bother with these people. They are beyond rubbish.

I recently used them after checking with my friends.
- they recommended them as a good & reliable choice to get to Gatwick.

I pre-ordered them via the telephone
- they quoted the price of £45.00 cash
- I asked if I could pay by card, they said that we pay the driver cash.

Not a problem at all.

I received a text 30 minutes before the arrival confirming Driver was on route with all the necessary details

Then just before he arrived I got another text confirming he had arrived
- as someone with a #Disability, it was nice the driver helped us with our baggage
- he also pulled the front seat forward, so that I got good leg room

He confirmed that we were going to Gatwick Sth Terminal

On arrival he was nice enough to get a trolley for us & put the suitcases safely on

I can’t fault Sky Ex - Team
- booking was easy
- confirmation ref no issued
- prior to arrival a text
- on arrival a text

The driver took the best route and we arrived on time as planned

As I said earlier I can’t fault them

Absolutely awful
Why would you go to the trouble of downloading their app and entering your card details only to be told when you reach your destination that it was a "cash payment". Held my friend hostage until she paid. Apparently we are all uneducated!